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© 2010. National Council on Aging A non-profit service and advocacy organization
Webinar Instructions
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Improving the lives of older Americans
Maximizing Partnerships for
Participant Recruitment and
Workshop Management Systems That Work AoA Resource Center Webinar
October 19 and 20, 2010
© 2010. National Council on Aging A non-profit service and advocacy organization
Why This Presentation, Why Now? National Update on Recovery Act
Grant • Two year goal: 52,049 completers
• 11,949 participants/8598 completers
• 1198 workshops
• 806 active sites
• Progress toward goal: 17%
© 2010. National Council on Aging A non-profit service and advocacy organization
Why This Presentation, Why Now? Your input is important – through
webinar surveys , you requested • SCSEP, Quit Line, Medicaid
• Tools to manage recruitment and referral
• Next month – working with healthcare
systems and healthcare providers
Wisconsin Living Well with Chronic Conditions
and SCSEP
October 19, 2010
Anne Hvizdak, Statewide Coordinator
Evidence Based Prevention Programs
Wisconsin Department of Health Services
Bureau of Aging and Disability
Resources/Aging
715-677-3037
Monica Snittler, Senior Employment Program
Coordinator
Wisconsin Department of Health Services
Bureau of Aging and Disability Resources/Aging
608-267-9097
Statewide Infrastructure
WI Division of Long Term Care (Office on Aging)
WI Division of Public Health
Prevention Steering Committee Prevention Advisory Committee
AAA Dane GWAAR (HP Team/OAA Consultants) Milwaukee Aging Network
Master Trainers and Lay leaders ; Tomando, Tribal, Coordinators of EBPP’s and Host sites
UW Madison ; AHEC’s ; CDC Program Integration with CD Program
Wisconsin Institute of Healthy Aging
WI Division of Health Care
Access and Accountability
Living Well
(Chronic Disease Self Management Program) October 2010
Counties with Trained Trainers/Leaders
'
$
Washburn
Burnett
Douglas Bayfield
Sawyer
Ashland Iron
Vilas
Oneida
1 MT 2 LL
Price
Polk Barron Rusk
Chippewa
1 MT
1 LL
St. Croix Dunn
Taylor
Lincoln Langlade
1 LL
Forest Florence
Marinette
Oconto Clark Marathon
Shawano
Wood Portage Waupaca
Menominee
Door
Kewaunee
1 MT
6 LL
Brown
Pierce
Pepin
Buffalo Tremp - ealeau
Eau Claire
2 MT 5 LL
La Crosse
Monroe Juneau
Adams
Waushara
Outagamie
Manitowoc
Sheboygan
1 LL
Sauk Vernon
Crawford
Richland
Grant
Iowa
Lafayette Green Rock Walworth
Kenosha
Racine 11 LL
Washington
5 LL
Ozaukee Columbia
Dane
Jefferson
Dodge
Milwaukee
Fond du Lac
5 LL
Marquette
Winnebago
Jackson
T-Trainer (TT), Master Trainer, Lay Leader
Master Trainer (MT)
Lay Leader (LL)
Master Trainer & Lay Leader
1 MT
2 LL
2 MT
16 LL
3 SLL 1 LL
2 LL
1 MT
1 TT
13 LL
1 LL
1 TT
1 MT
17 LL
2 LL
1 MT
2 LL
1 MT
3 LL
8 MT 59 LL
5 SLL MT 13 SLL
2 LL
1 MT
1 MT
2 LL
3 LL
1 LL
2 LL
2 LL
12LL
1 MT
4 LL
4 LL
2 MT
4 LL
1 MT 6 LL
Waukesha
2 MT 4 LL
1 LL
Calumet
1 LL
2 LL
1MT
1 MT
1MT
2 LL
3 MT
3 LL
1 MT
7 LL
2 MT
25 LL
2 LL
2 LL
9 LL
8 LL
2 L
1 LL 2 LL
1LL
5 LL
Oneida
Nation
2 MT
5 LL
Green
Lake
1 MT 4 LL
• Purpose of SCSEP
• Eligibility Requirements
• Sponsoring Agencies
• Barriers
-Employment
-Personal
SENIOR COMMUNITY SERVICES EMPLOYMENT PROGRAM
'
$
Crawford Richland
Grant
Iowa
Lafayette Green Rock Walworth
Kenosha
Racine
Washington Ozaukee
Columbia
Dane Jefferson
Dodge
Waukesha Milwaukee
Fond du Lac Marquette
Green- Lake
Winnebago Calu met
Jackson
CDSMP Benefits for SCSEP
• Team Work
• Interpersonal Skills
• Oral Communication
• Attention to Detail
• Dependability
• Attire
• Lifestyle
Leveraging Your State’s
Tobacco Quit Line for
Referrals to CDSMP Sarah Bartelmann, Cessation Coordinator
971-673-1080
Cara Biddlecom, Living Well Coordinator
Oregon Public Health Division
971-673-2284
NCOA/AoA ARRA CDSMP Grantee Call
October 2010
Background
• Health Promotion and Chronic Disease Prevention Programs:
– Arthritis
– Asthma
– Chronic Disease Self-Management Program (shared staffing with SUA)
– Colorectal Cancer Screening
– Comprehensive Cancer Control
– Diabetes
– Heart Disease & Stroke Prevention
– Oregon State Cancer Registry
– Tobacco Prevention & Education Program (includes tobacco cessation)
• Oregon Tobacco Quit Line and CDSMP considered two of
public health’s chronic disease self-management programs
Rationale
• Tobacco users are at a higher risk for developing chronic health
conditions
• Tobacco users that call the Oregon Tobacco Quit Line already
have a readiness to change behavior and engage with
community resources
• Potential way to better connect Medicaid clients with CDSMP
because Tobacco Quit Line is a covered service for Medicaid
recipients
• Referrals to CDSMP provide additional support for tobacco
users and may help them put tobacco-related action plans into
place by utilizing other approaches provided in CDSMP
workshops
What did it take – internal buy-in
• Both the Tobacco and CDSMP programs saw a huge benefit to
developing a referral system from the Oregon Tobacco Quit Line
to CDSMP
• No convincing necessary!
What did it take – putting referrals into
place
• Reviewed Quit Line budget and contract to ensure referrals to
CDSMP were within the scope of work
• Expanded chronic conditions the Quit Line was asking about
(added arthritis, cancer, high blood pressure, high cholesterol,
etc)
• Created language (“script”) Quit Line staff use to make the
referral
• Created one-page flyer promoting CDSMP to be mailed to
callers with their Quit Guides
• Determined process to monitor/track incoming referrals
Supports already in place
• Standardized point of referral – toll-free number – makes Quit
Line staff referrals to CDSMP very easy
• Statewide infrastructure for CDSMP, including regional/county
coordinators
• Quit Line already provided mailed information on selected
chronic conditions to participants
• Quit Line already asked callers about selected chronic
conditions (i.e., potential CDSMP participants were easily
identified)
• Quit Line contract and budget flexible enough to add CDSMP
referrals as “special project”
• Good relationship with Quit Line service provider
How does the Quit Line expand access
to CDSMP in Oregon?
• People who may not have otherwise have heard about CDSMP
are now getting a valuable referral
• Expands referrals to areas of the state with fewer resources and
infrastructure
• Ongoing process and requires little effort at the state and local
level to maintain
Results to date
• Toll-free number doesn’t generally get much traffic, however, of
the calls to the toll-free number, 70% have been referred by the
Quit Line
• CDSMP program staff continue to track where referrals are
coming from and log the individual’s county of residence and
follow-up action:
– referred to community program
– referred to Better Choices, Better Health
– referred to a county/regional coordinator
Next steps
• Continue to work with the Quit Line to expand referrals to
Tomando Control de su Salud for Spanish-speaking Quit Line
callers
• Explore adding other chronic conditions (e.g., chronic pain,
HIV/AIDS) to Quit Line registration process
• Explore Quit Line referrals to Arthritis Foundation Exercise
Programs and other evidence-based programs
• Continue monitoring and tracking Quit Line referrals
CDSMP and the Utah
Medicaid Partnership
Nathan Peterson
Utah Department of Health, Arthritis Program
www.health.utah.gov/arthritis
801.538.9458
Utah Department of Health October 19-20, 2010
Utah CDSMP Infrastructure
• State Leadership: Utah Department of Health,
Division of Aging & Adult Services and the
Utah Medicaid Program
• Primary objective is to develop partnerships
around the state to increase access to and
use of evidence-based programs
• Overarching Goal: To improve the quality of
life for people affected by chronic conditions
Developing the Partnership
• In preparation to write the grant application,
we approached the Utah Medicaid Program
to introduce the CDSMP concept
• Had two options: Partner directly with either
the Bureau of Long-term Care or Managed
Health Care
• Decided to partner with the Bureau of
Managed Health Care
Identifying a Role for Medicaid
• In the past eight months, we have made five formal presentations to Medicaid staff
– Health Program Representatives
– ER Diversion Program
– Restriction Program (utilization and meds)
– Different Managed Care Plans (Healthy U, Molina Healthcare)
• During these meetings/presentations, the following partnership activities were identified and agreed upon…
Medicaid Partnership Activities
• CDSMP description added to the annual
statewide Medicaid Provider Training
• Training provided to all Health Program
Representatives (25), who enroll clients
• Posters placed at 12 Medicaid affiliated
clinics
• Training provided to ER Diversion and
Restriction staff
Medicaid Partnership Activities
• Currently developing a Medicaid specific
“referral” card
• Referral card and workshop calendar will
be included in a monthly mailing to 1,000
high risk clients
• Identification of potential system partners (ie, Mental health and Hispanic serving
agencies)
Benefits of the Medicaid Partnership
• Directly, it is a solid referral partnership for
CDSMP and Tomando Control
• Indirectly, we will be able to reach different
systems with which Medicaid contracts
• Providers and staff will learn of the program
to refer clients
• Evaluation Process: On partners’ workshop
evaluation forms, there is a question asking
how you heard about the workshop
28
Utilizing the Healthy Aging
Community Website
Matt Estrade, MBA
Governor’s Office of Elderly Affairs
225-342-3570
Louisiana
29
Why Use the Site?
• Save time – Central location for
information
• Discuss and Track Ideas
• Builds Community with Partners
• Share Ideas and Materials with Other
States
30
Site Features
• Library for sharing state documents
• Blog (Web-Log)
• Calendar
• Email the group
• Entire Community Forum
31 4
32
Next slide will
reveal contents of
Marketing folder
1
2
5
33
Indicates that you
are now in the
Marketing folder
6
34 7
35
List view
Calendar view
1
2
8
36 9
37
Summary
• This site will ultimately save you time and
offer other benefits.
• Start by trying out 1 feature.
• Drive your partners to the site.
• Remember you cannot break the site, so
relax and see what it can do for you.
hio Department ofAging
October CDSMP Grantee Webinar
SharePoint Site and Primary Care Integration
October 19 & 20, 2010
Ohio Departments of Aging and Health
Gary Panek, [email protected]; 614-466-3583
Marc Molea, [email protected]; 614-752-9167
Diane Beaty-Cargile, [email protected];
614-644-2184
hio Department ofAging
Welcome to HUGS
Ohio's Healthy U
Collaboration Site
hio Department ofAging
HUGS SharePoint Site
Central location for all CDSMP and DSMP information
Single place to work with Healthy U information
Allows discussions with one another over the internet
Allows ODA program staff to set up and modify a custom “mini” web-site in real time
Allows for different content customization for different groups (AAA Coordinators, Master Trainers, etc)
Access through any web browser
hio Department ofAging
hio Department ofAging
hio Department ofAging
hio Department ofAging
hio Department ofAging
hio Department ofAging
hio Department ofAging
Workshop Information
InformationOrganization
Address
City - State Columbus OH Columbus OH
ZIP - County 43215 Franklin 43223 Franklin
Contact name Jane Acri add info add info
Contact title
Phone 614-645-3866 add info
unknown add info
Jane Acri [email protected]
614-645-7250
Name / Organization / Address Email / phone/ ZIP Leader Training / County
Workshop leaders Diane Beaty-Cargile [email protected]
Leader 1 - Primary 614-644-2184
dbeaty-cargile 50 W Broad St 9th Fl Columbus 43215 #REF!
Mozelle Mackey [email protected]
Leader 2 614-466-0749
mmackey 50 W Broad St 9th Fl Columbus 43215 #REF!
Nancy Schaefer [email protected]
Leader 3 614-728-3775
nschaefer 246 N High St 8th Fl Columbus 43215 #REF!
0
Peer mentoring dates
AAA Coordinator Jane Acri [email protected]
614-645-3866
6 174 E Long St Columbus 43215
Workshop dates Tuesday, October 05, 2010 Diane Beaty-Cargile please update & return to Jane Acri
Tuesday, October 12, 2010
Tuesday, October 19, 2010
Tuesday, October 26, 2010 Thursday - Nov 11, 2010
Tuesday, November 02, 2010 Participants attending at least 1 session (excluding zero)
Tuesday, November 09, 2010 Participants who completed at least 4 sessions
Session start time 9:00 AM Number of "Participant Information Surveys" returned
Complete the information in the boxes below. Correct any other information shown
on the form. Return form, completed "Participant Info Surveys", "Attendance Log"
and workshop supplies to your AAA coordinator.
Return to your AAA Coordinator not later
than the next business day following:
Peer mentor (if
required)
AAA 6 - Central Ohio AAA
Active Chronic LL; New Diabetes LL;
Active Chronic MT; New Diabetes MTOhio Department of Aging
Active Chronic LL; New Diabetes LL;
Active Chronic MT; New Diabetes MTOH Department of Health
Is parking available? Handicap?
Person to call to
enroll in workshop Central Ohio Area Agency on Aging
Active Chronic LL; New Diabetes LL;
Active Chronic MT; New Diabetes MTOhio Department of Aging, Program Associate
[email protected] add info
Location landmark(next to ….) unknown
174 E Long St 670 Harmon Ave
Education Associate/Healthy, Well & Wise Program Manager add info
6-Diabetes-11-09-2010
Workshop sponsor or partner organization Workshop locationCentral Ohio Area Agency on Aging Carries Cafe - LifeCare Alliance
hio Department ofAging
Integrating CDSMP/DSMP with
Primary Care
Multi-Payer Enhanced Primary Care Home Initiative
$200,000 Grant
Partnerships in Columbus, Cincinnati, and Cleveland (RWJ Aligning Forces)
CareSource
Linking CDSMP to participating primary care practices and FQHCs
Region Specific Plans Turnkey, partnership and referral models
hio Department ofAging
Integrating CDSMP/DSMP with
Primary Care
Engaging Primary Care Practices
Referral Pads with Statewide 1-800 number
that directs caller to their regions AAA
E-mail Blasts to Primary Care Practices and
Pharmacies
Key to success is having accessible
workshops to refer to
hio Department ofAging
GIS Targeting Project
Working with ODH and Ohio Commission on minority health to identify zip codes with high prevalence of chronic disease and diabetes
Schedule workshops in those zip codes.
Using Golden Buckeye Card list, physician offices, FQHCs and pharmacies to reach potential participants
Winter 2010
hio Department ofAging
Resources and Workshops
WI DHS Evidence Based Prevention Program Website, Living Well with Chronic Conditions
www.dhs.wisconsin.gov/aging/CDSMP
GWAAR website marketing materials are available at
www.gwaar.org
The Wisconsin Arthritis Program
www.wisconsinarthritisprogram.org
Arthritis Foundation Wisconsin Chapter Information and Referral at
1-800-242-9945
