Role and Impact of National Health System in Implementing Patient Safety Management and Service Excellence at Public Hospital in Thailand

Role and Impact of National Health System in Implementing Patient Safety Management and Service Excellence at Public Hospital in Thailand

Malang, March 14th 2015

Imelda Fitria, Fida Rahmayanti, Fahmy Rezkiah, Vidria Handayani, Andreas Wahyudi

Magister Manajemen Rumah SakitFakultas Kedokteran Universitas Brawijaya

Overview+ 68 million people with public health service systemspent 3,5-3,7% GDP on health3 major health welfare & insurance scheme CSMBS, SSS, UCThai HA a quality improvement assurance mechanism to regulate provider behaviors in the health care system

METHODData SourceMethod of Data CollectionPrimaryObservationInterviewExpert DiscussionSecondaryStudy of Literature

Descriptive approach

Result and Discussion

National Health System Scheme in Thailand

How to Focus on Patients Safety ?Seeing through the needs of Patient and family

How to Improve the Service Excellence ?From Vision and MissionStrategic PlanHospital Standard5SQuality IndicatorsInternal SurveyHospital Accreditation

Hospital StandardOrganization Management OverviewKey hospital-systemPatient Care processResult

Thailand Hospital Accreditation Framework

Quality Improvement Quality Improvement Quality Control Improvement (QCI) / Kaizen (continual improvement)

Kaizen Lean Production Small, incremental changes routinely applied and sustained over a long period, result in significant improvement.

CONCLUSION