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Internship Report

On

Overall Banking System of Social Islami Bank Ltd. (SIBL)

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Report On

Overall Banking System of Social Islami Bank Ltd. (SIBL)

(Assigned Branch: Alanker Moor Branch, Chittagong)

Internship Duration:June 2014August 2014Date of Submission:15thSeptember, 2014

Submitted To

Md. Tayub Chowdhury

Chairman

Dept. of Marketing Studies & International Marketing

University Of Chittagong

Submitted By

Md. Fayjul Kabir Khan

ID: 08304026

MBA

Session: 2011-2012

Dept. of Marketing Studies & International Marketing

University of Chittagong

Date of Submission:15thSeptember, 2014

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Letter of Transmittal

Date:15thSeptember, 2014

To

Md. Tayub Chowdhury

Chairman

Marketing Studies & International Marketing

University Of Chittagong

Subject: Submission of Internship Report.

Dear Sir,

It is my great pleasure to submit my Internship Report on Overall Banking System of Social Islami

Bank Ltd. (SIBL) which was assigned to fulfill my MBA Program.

During My Internship period, I have come to learn many valuable experiences. I have prepared my

Internship Report on the basic of my theoretical and practical experiences. The report attempts to

describe my observations, learnings and experiences about Social Islami Bank Ltd.

I have tried to serve my best to convert my knowledge to this report. It may arise error in my report

for my limitation. So please consider me as your kindness, if any mistake arise the report.

Finally I shall be glad to answer any kind of query relating to this report, if necessary.

Sincerely Yours

_____________________

Md. Fayjul Kabir Khan

ID: 08304026

MBA

Session: 2011-2012

Dept. of Marketing Studies and International Marketing

University of Chittagong.

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Certificate from Bank

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Acknowledgement

It is indeed a great pleasure and honor on my part to have the opportunity to submit this report after

three months of practical orientation in Social Islami Bank Limited (SIBL), Alonker moor Branch,

Chittagong. I would like to express my heartiest gratitude to almighty Allah for giving me the ability

and strength to accomplish the report.

It is neither an easy to fit in a situation where we had never been and familiarize with all the aspects

of banking activities. But yet I have successfully completed my internship in SIBL, Alanker Moor

Branch, Chittagong. And it would not have possible without the help of some kindhearted people.

During the period of my internship, I am grateful to the manager and all the staffs of different

sections of the bank for their kind assistance, valuable suggestion, direction, guidance and

encouragement in all affairs of preparing this report.

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Executive Summary

In this era of present globalization banking sector in playing its important role to keep the people

moving with the movement of the modern technology. The implementation of automation in

banking has ensured the mathematical accuracy and promptness. It has made banking transaction

speedier, easier and comfortable.

SIBL has achieved a very satisfactory level of progress in all the areas of its operation. It has a good

number of clients. These Bank already have shown a good performance in relation to c ustomer.

SIBL General Banking Department is actively participating in the growth of overall profit and it is

increasing the number of loyal customers by providing well behaves and well service. Other

department like Investment and Foreign exchange is also playing a great role.

The main objective of the study is to know about the overall performance of deposit practice in

SIBL with specific objective determining the level of customer satisfaction about the deposit service

of SIBL, Alanker Moor Branch, Chittagong.

The report is based on empirical as well as theoretical analysis. The data were obtained from the

bank training books, websites and various publications, close observation and annual report of

financial position of SIBL, to know the performance of General Banking, Investment and ForeignExchange Department. Collected data and information were tabulated and analyzed carefully in

order to make the report informative.

The interview, attitude and opinion was conducted to know the level of customer satisfaction.

Except few lacking, the result is the customers are fully satisfied with the service like sincerity,

getting individual attention, knowledge of the employees to understand customers specific needs .

Finally the result of this study can be used as a message from the customers to the bank. The

message is the service can be more reliable, empathic, and tangible. This report is essential inproviding the bank manager with a visual representation of the customer view on the banks

attributes and position in the marketplace.