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VidyoConnect User Guide

Tips & TricksUse your fastest data connection for best results. This could be your cellular data or Wi-Fi. *Standard data rates apply.

Make sure you are in a well-lit room that is quiet.

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Microphone

Mute/unmute microphone

DisconnectDisconnect from meeting

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Voice-only Participant

Have patient with you when joining the call.

Video CameraToggle the camera between sending video and not

Camera is disabled

Texas Children’s Telemedicine

Connect to your video visit.

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5 More OptionsFlip camera, send text chat

Get ready – At least 1 hour before your appointment: Download the VidyoConnect

app from the Android or iOS app store. If on a computer, click the meeting link in the email you

received about your Texas Children’s video visit and follow the instructions to download Vidyo or join via your browser.

What do I need for the appointment? A mobile device or computer, a quiet location, and the patient.

Join – Five minutes before your scheduled appointment time: Click the meeting link in the email you received about your Texas Children’s video visit.*First-time users may need to accept the terms and conditions.

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The VidyoConnect app will open. 3

Enter your display name and click Join. You’ll see the providerwhen they join.

Allow access to your microphone and camera.5

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If you are unable to connect to the call, please call 877-361-0111.6

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