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IT Reference Guide

Email Access (Outlook)

Exchange is a feature that allows all users to synchronize their email, contacts, calendar, tasks among

multiple machines. Wireless synchronization is available by either Outlook and/or your handheld (if

configured to sync). Using the exchange server to send email does not require users to edit their

Outgoing Mail servers before sending. Users that use the exchange server will be able to send/receive

emails on any network. Your email account is available via Outlook Web Access (see above for details)

and/or Outlook.

How can I access my email in Outlook?

1. In order to check your email in Outlook, you will have to locate Microsoft Office Outlook. You

can access Outlook by either clicking on start, locating shortcut on desktop or you can access

Outlook if you have enabled your quick launch toolbar.

Outlook:

2. After locating Outlook on your computer, single click to open.

3. When you open Outlook, you will be prompted for a user name and password.

a. User Name: regency\username

b. Password: same password used for Outlook Web Access

4. Once you enter your login credentials you will see that Outlook is showing “Connected to

Microsoft Exchange” on the bottom right hand corner (in Outlook).

Outlook has three status levels:

1. Connected to Microsoft Exchange:

2. Offline –Working offline will not allow users to send/receive new emails. This is an

indication that the user name and/or password were typed incorrectly.

How can I change the status to “Connected to Microsoft Exchange”?

1. Single click “offline” (bottom right hand corner) and you will get a window:

2. Uncheck “Work Offline” and you will receive the login prompt, re-enter your User

Name and Password.

3. Disconnected – If Outlook shows Disconnected, this means that your computer does

NOT have internet access.

Outlook Web Access

Outlook Web Access (OWA) – Outlook web access (or O.W.A.) is another way of checking your email

when your primary desktop or mobile computer is not accessible. The web interface of Outlook Web

Access resembles the interface in Microsoft Outlook. You can use OWA to check emails, enter calendar

items and or edit/create contact as you normally would in Microsoft’s Outlook.

How do I check Outlook Web Access?

Universal Link (any team can access their OWA using the link below):

http://mail.regencyre.com

1. Choose if it’s a Public/Shared computer or if it’s a Private computer.

2. Enter your user name and password


b. Password: Use the password assigned/provided by Technologic

(Shortcut on your desktop/laptop should on the top right hand corner of your desktop. Locate “Outlook

Web Access” icon [double click to open] and it will take directly to the login screen.)

How can I change my password in Outlook Web Access?

1. After logging into OWA, you will see a toolbar across the top. At the top of right hand corner you

will see . Click the “Options” button.

2. Once the “Options” button has been selected, you will get a list of options (on the left) giving you

the ability to customize your Outlook Web Access. In this case you want to choose, “Change

Password”.

3. Enter your “Old Password”, your “New Password” and “Confirm New Password” to change your

current password.

Important note: If you change this password, this password will be your new password for your

Intranet, Shared Data, Outlook, PDA and VPN.

Virtual Private Network (VPN)

VPN is a service that allows users to connect to the Regency network remotely. Connecting to a VPN will

give users access to server shares, scanned documents and any other data as if you were at the office.

Connecting to the Regency VPN could not be any easier, with just a couple of clicks, you are on the

Regency network even though you may be sitting at a coffee shop, using broadband card, or on your

home network.

When should I connect to the VPN?

The only time you want to connect to the VPN is to gain access to your Team Data files. The team data

files are stored on the Regency server and if you are working remotely (away from Regency network),

you will have to connect to the VPN first before you can access shared data.

How do I connect to the VPN?

1. First you want to locate a shortcut on your desktop labeled “Regency VPN”, see icon

below:

2. Double click the “Regency VPN” icon to open the connection window.

3. When your computer was configured, the password was entered for you. If you have changed

your password since Technologic has configured your machine, you will need to enter your

password by single clicking the “Password” field and entering your password. If you have NOT

changed your password, you can just click on button to connect.

Regency VPN icon will light up in blue when connected:

Shared Data Access

How can I access my Team Data?

From the office:

1. Locate the “Shared Data” icon on your desktop

2. Double click icon

3. If you are prompted for a user name and password, please enter the following:



4. Click OK

From OUTSIDE the Regency network:

1. Connect to the VPN

2. Locate the “Shared Data” icon on your desktop

3. When prompted for a user name and password, please enter the following:



4. Click OK

Regency Intranet (SharePoint)

Regency has provided all Regency agents with access to the company Intranet, also known as

SharePoint. SharePoint offers the following:

• Companywide Calendar

• Support Requests

• Listings

• Buyers

• Sales

• Regency Roster

• Caravan (scheduling and information)

• Regency Room Calendar

• Sales Reports (per team basis)

• Employee Absence / Vacation Request

• Brokers News

All users and teams have access to the Regency Intranet.

How can I access the Regency Intranet (SharePoint)?

1. All users have a shortcut on their desktop to the Regency Intranet, please locate the shortcut

labeled “Intranet” and double click to connect.

2. If you cannot locate the icon, you can open Internet Explorer and enter the following web

address: http://intranet.regencyrealestate.com (enter exactly as shown) and press

ENTER.

3. When you have connected to the Regency Intranet, you will be prompted for a user name and

password (see image below):

4. Enter your User Name and Password



5. Click button to connect

LogMeIn (Remote Access)

LogMeIn is free software that gives you remote access to your home or work PC. Remote access could

not be any easier. Simply login to your LogMeIn account and click the computer you wish to remote

control. If you have been setup by Technologic, then you will already have an account with all your

company computers added.

When should I use LogMeIn?

Have you ever wanted to access a file from a desktop at home/office but you are using a

public/friends/family member’s computer? LogMeIn is the solution for you. As long as a machine is

powered on and has internet access, you will be able to access that machine from anywhere in the world.

How can I access my computer from LogMeIn?

URL: www.logmein.com

1. Locate the LogMeIn shortcut on your desktop (see images below) and double click to open login

screen:

OR

2. When LogMeIn has opened, you will be taken to the login screen. On the right side of the site,

you will see an email and password field. Enter the email and password Technologic has

provided for you. Once you have entered the email and password associated with the account,

you can know click the icon to login.

3. After successfully logging in your team account, you will see a list of computers.

Each computer listed, confirms that the PC is running logmein. If a computer is online, you will

see a button. If machine is OFFLINE, you will notice that the computer monitor

is grayed out (see examples below):

ONLINE COMPUTER:

OFFLINE PC:

4. After identifying the computer you would like to access remotely, single click the

button to initiate a remote session.

5. Login will prompt you to enter a “Computer Access Code” or a User Name and Password (see

examples below):

Computer Access Code authentication – This access code was assigned at the time of the

install.If you did not install LogMeIn, please see access code below:

Access Code: Use the password assigned/provided by Technologic

User name and Password authentication – If you are prompted for a computer name and

password, that means the computer you are attempting to remote control has been password

protected. The user name and password you use to login to that machine will have to be entered

in their respective fields.

6. Once the Computer Access code/User Name & Password has been entered, you can now click the

button to login.

7. After login credentials have been authenticated, you will now enter the login control panel for

the remote computer, single click any of the two areas marked (in red) below:

8. If this is the first time you have logged into your computer (on current machine) click button

to proceed.

9. You are now logged into your computer.

How to install LogMeIn

When we work with teams and set them up to use the Regency network services, we also sign teams up

for a (which is a free service). This free service allows you to remote control your PC from

anywhere in the world.

Here are the instructions on getting installed on your home/office computers. As long as

your machines are turned on tomorrow, I can access your machines and configure each with your new

setup.

Link:

https://secure.logmein.com/US/home.aspx

Email: Use main contact’s email address (please see team leader/ Technologic for email

Password: Use the password assigned/provided by Technologic

How to install LogMeIn:

1. Login to your account

2. If you have not verified the LogMeIn account, you will be prompted to Verify your LogMeIn

account, simply click on “I will verify later”. You will have 6 days to verify the LogMeIn account ,

otherwise you will loose access to your LogMeIn account.

3. Click “Add Computer” on the right hand side of the control panel.

4. Next, you will be prompted to select a product to install, click LogMeIn Free – Remote control

your PC or MAC from any other computer and click “Continue”

5. After choosing the product to install, you will be taken to the Download and Install LogMeIn

section, click on “Install LogMeIn”

6. Once you choose to install LogMeIn , you will be prompted to run the software, please click on

Run.

7. LogMeIn will begin to download and will proceed to install after downloading.

8. After downloading, the installation wizard will appear. Please click on next when the first

window appears.

9. When prompted for a computer description, this information will be automatically be entered

click next.

10. If you get prompted for a computer access code, this will be the password that you will have to

note and provide for us when we meet tomorrow. This access code can be any password you

wish to set, remember to make this password something that you can remember.

11. Installation process will complete and you will now see a icon on the bottom right

hand corner on your computer.

System Tray Icon = (by your clock)

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