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Terms of Reference for CHIEF TECHNICAL OFFICER

1. Job Title: Chief Technical Officer

2. Primary Reporting Authority: Chief Executive Officer

3. Staff who will report to him/her:

Director, Network Operations

4. Deliverables:

Standard Operating Procedure (SOP) for Director, Network Operations

Annual Activity and Resource Plan for the incumbent and Director, Network Operations

Monthly/Quarterly/Annual Activity Report

Presentations/Reports/Letters or any other activities as assigned by CEO from time to time

Annual appraisal of Director, Network Operations

Service delivery as per functional responsibilities

5. Functional Responsibilities

Ensure smooth operation and maintenance of the network.

Prepare Standard Operating Procedure (SOP) for all departments under him

Identify necessity of any network expansion ahead of time based on usage data

Involve actively during project phase to ensure that current live systems remain unaffected

due to project activities.

Interact closely with suppliers to ensure smooth implementation, operation & upgradation

of the system/network.

Collaborate with internal and external personnel (e,g. other administrators, vendors, public

agencies, community members, etc.) for the purpose of planning, implementing and/or

maintaining services and training programs.

Provide technical advice to Chief Executive Officer in all technical matters

Assist in ensuring transparency and accountability of BdREN.

Ensure mobilization of equipment spares/inventory in time

Prepare Annual Activity Plan and Resource requirement for the plan

Ensure strict compliance of Operational and Maintenance Manual of BdREN

Perform other related duties as assigned by the authority.

6. Desirable Qualification:

Educational Qualification:

Bachelor Degree in Electrical & Electronics/Computer Science & Engineering/Computer

Science/Computer Engineering/ Communication Engineering/Telecommunication or M.Sc.

in Applied Physics from any reputed university of Bangladesh or abroad(all foreign degrees

must have equivalence certificate);

Administrative experience in public offices will be deemed to be additional qualifications.

Knowledge and Skill:

o Strong interpersonal and managerial skills

o Good communication and decision making skills

o Ability to encourage and motivate workforce under him.

o Working and decision making capability under stressed conditions

Experience:

o At least 12 years of experience in Telecommunications/ Data Communication System of

which, 5 years of experience in operation and maintenance work with carrier class IP/

Transmission networks.

o Experience in REN and/or Campus Network will be highly desirable.

Language proficiency: English and Bengali (Reading, Writing and Speaking)

7. Code of Conduct:

Compliance to Contract Clauses

Compliance to Service Rules

Compliance to all Office Orders issued from time to time provided it is not directly in conflict

with the contract

Compliance to all Policies already drafted or to be drafted

8. Working Hours:

Usual office hours from 9.00 am to 5.00 pm, 5 days a week

7 x 24 availability on emergency

Changeable through office order

9. Additional Requirement:

Travel: Willing to travel throughout the country for BdREN operations & maintenance and

overseas for participation in training and workshop.

Mobile: Should be available 7 x 24 over voice and SMS

Internet: Should be available 7 x 24 over email

10. Type of Service: The estimated duration of the assignment is 24 person months. The expected

commencement of the assignment is 01 January 2015. However, the duration of the assignment may

be increased or reduced according to the requirement of the BdREN component of the project.

Performance of the CTO will be reviewed on half-yearly basis. The ToR would be considered as

provisional for 12 months and it is expected to be superseded by a revised ToR based on comments

from HR specialist/implementation experience to be reviewed/approved by the BdREN Trust.

11. Age: Not over 55 years.

Terms of Reference for MANAGER, COMMUNICATIONS

1. Job Title: Manager, Communications

2. Primary Reporting Authority: Chief Technical Officer/ Director, Network Operations

3. Staff who will report to him/her: Specialist and Technicians

4. Deliverables

o Standard Operating Procedure (SOP) for the Specialists and the Technicians

o Annual Activity and Resource Plan for the incumbent and the Specialists & the Technicians

o Monthly/Quarterly/Annual Activity Report

o Presentations/Reports/Letters or any other activities as assigned by CTO/Director, Network

Operations from time to time

o Any Report asked by higher authority

o Annual appraisal of manpower under him/her

o Service delivery as per functional responsibilities

5. Functional Responsibility:

Manage video conferencing system and unified communication system installed in different

universities and other associate members of BdREN

Design, implement and manage IP voice network spread over all universities including voice mail

systems

Apply industry best practices in IT security, systems engineering, integration and ensure all

functional requirements for the successful video conference and other functionalities of unified

communication systems

Develop and retain an exceptional infrastructure services team, building through collaboration,

partnership, and credibility

Provide technical consultation, support, and act as coordinator for all VC operations and

maintenance.

Maintain scheduling, planning and coordinating usage of virtual classes, maintain usage statistics,

issues and repair logs, and issue invoices

Able to research, present findings, and recommend for better management and efficiency of the

system.

Assist in maintaining organizational transparency to stakeholders (via web page, regular

communication, and print and electronic media)

Perform other duties as required.

6. Desirable Qualifications:

Educational Qualifications:

Bachelor Degree in Electrical and Electronics Engineering/Telecommunications

Engineering/Applied Physics, Communication and Electronic Engineering/Electronics and

Communication Engineering/Computer Science and Engineering/Computer

Science/Computer Engineering;


o Have very good knowledge on Cisco video conferencing products and systems

o Knowledge on Cisco based PBX, Unified Messaging System, Conferencing and Collaboration

and IP telephony technologies.

o Experiences with network signaling protocols, including SIP/SIMPLE, XMPP, and H.323,

unified messaging, Directory Services, and authentication services

o Strong Knowledge on NAT and firewall traversal scenarios.



o Ability to encourage and motivate workforce under the incumbent

o Working and Decision Making capability under stressed condition

o CCNA Voice/ CCNA Video certification will be preferable

Experience:

5 years of experience in operation and maintenance of IP/Data/IP Telephony/Video

Conference network.

Language proficiency:

English and Bengali (Reading, Writing and Speaking)

7. Code of Conduct:




with the contract


8. Working Hours:





Travel: Willing to travel overseas for participation in training and workshop.




commencement of the assignment is 01 January 2015. However, the duration of the assignment may be

increased or reduced according to the performance/requirement of the BdREN component of the project. The

ToR would be considered as provisional for 12 months and it is expected to be superseded by a revised ToR

based on comments from HR specialist/implementation experience to be reviewed/approved by the BdREN

Trust.

11. Age: Not over 45 years

Terms of Reference for MANAGER, INNOVATION

1. Job Title: Manager, Innovation

2. Primary Reporting Authority: Chief Technical Officer/ Director, Innovation

3. Staff who will report to him/her: Specialist and Technicians

4. Deliverables

o Standard Operating Procedure (SOP) for the Specialists and Technicians

o Annual Activity and Resource Plan for the incumbent and the Specialists and Technicians


o Presentations/Reports/Letters or any other activities as assigned by CIO/Director, Innovation

from time to time





o Create process innovations and internal process improvement projects through evaluation of

current work processes and identification of improvement strategies for BdREN.

o Design and establish innovation process for BdREN and promote the value of innovation to all

stakeholders

o Contribute and coordinate developing innovative new services

o Facilitate nurturing innovations within organization thus enhancing the capability of BdREN in

developing innovative strategies, services and processes

o Analyze and report financial and operating data to management using Enterprise Resource

Planning (ERP) solution.

o Prepare innovation project planning and coordination, suitable for Research and Education

environment.

o Work with cross functional teams including colleagues, stake-holders and senior management.

o Analyze BdREN’s service delivery process, research on process engineering and develop strategies

to cater customer requirement using cutting-edge technology.

o Supervise change management process within BdREN.

6. Desirable qualifications:

o Educational Qualifications:

Bachelor Degree in Electrical and Electronics Engineering/Telecommunications


Communication Engineering/Computer Science and Engineering/Computer

Science/Computer Engineering;

o Knowledge and Skills:

Possess strong knowledge in REN related technologies, distance learning, REN applications etc.

Require strong project management, analytical and interpersonal skills.

Ability to work independently as well as in a team environment in order to achieve team goals

and complete assignments within established deadlines.

Proven ability to motivate others and drive meaningful change results.

Possess excellent interpersonal, communication, influencing and mentoring skills.

Ability to influence others in acceptance, approval and to provide technical clarification.

Ability to provide critical technical review, prepare reports/ technical manuals/ test

procedures and technical information.

Ability to work under very little supervision and guidance.

o Experiences:

5 years of experience in operation and maintenance of IP/Data/IP Telephony/Video

Conference network.

o Language proficiency:


7. Code of Conduct:

o Compliance to Contract Clauses

o Compliance to Service Rules

o Compliance to all Office Orders issued from time to time provided it is not directly in conflict with

the contract

o Compliance to all Policies already drafted or to be drafted

8. Working Hours:

o Usual office hours from 9.00 am to 5.00 pm, 5 days a week

o 7 x 24 availability on emergency

o Changeable through office order


o Travel: Willing to travel overseas for participation in training and workshop.

o Mobile: Should be available 7 x 24 over voice and SMS

o Internet: Should be available 7 x 24 over email

10. Type of Service:

The estimated duration of the assignment is 36 person months. The expected commencement of the

assignment is 01 January 2015. However, the duration of the assignment may be increased or

reduced according to the performance/requirement of the BdREN component of the project. The ToR

would be considered as provisional for 12 months and it is expected to be superseded by a revised

ToR based on comments from HR specialist/implementation experience to be reviewed/approved by

the BdREN Trust.


Terms of Reference for MANAGER, NETWORK

1. Job Title: Manager, Network



Network Engineer, Transmission

Network Engineer, Data

4. Deliverables:

Standard Operating Procedure (SOP) for Network Engineers Transmission/Data, Helpdesk

Executives and Technicians

Annual Activity and Resource Plan for the incumbent and Network Engineers

Transmission/Data, Helpdesk Executives and Technicians


Presentations/Reports/Letters or any other activities as assigned by CTO/Director, Network


Annual appraisal of Network Engineers Transmission/Data, Helpdesk Executives and

Technicians



Supervise multiple project locations, resource deployment, monitor, control & report the

work progress

Assist in planning and designing IP, Data and Transmission Network

Supervise, Configure, Operate, Maintain and Optimize BdREN Data and Transmission

Network equipment

Supervise, Operate and Maintain Power System and Air-conditioning equipment at BdREN

PoPs in the university sites (other than DC and DR sites ) and in PGCB sites

Troubleshoot and repair OSPF, IS-IS, BGP and MPLS based Data Network and DWDM based

Transmission Network

Maintain BdREN optical fiber network including last mile connectivity up to the university

Communicate with upstream service provider(s), downstream customers, vendors,

suppliers and stake-holder communities

Analyze future requirement, prepare network upgrade plan and participate in product

selection

Assist Director, Network Operations to prepare Annual Budget/Resource Planning

Assist in the procurement process including RFP/specification preparation, Bid evaluation,

BoM negotiation and contract finalization

Supervise day to day operation of BdREN Network Operation Center (NOC) and activities of

data and transmission network team engaged in network operation and maintenance

Assist subordinates and team members to enhance technical knowledge in data and

transmission technology

Liaise with the government organizations, stakeholders and international community

regarding IP/ Transmission related issues, namely BTRC, APNIC, TEINCC etc.

Supervise and Conduct all types of Tests and generate reports

Carry out day-to-day administrative activities

Maintain strict compliance of Standard Operating Procedure (SOP)



o Bachelor Degree in Electrical and Electronics Engineering/Telecommunications

Engineering/Applied Physics, Communication and Electronic

Engineering/Electronics and Communication Engineering/Computer Science and

Engineering/Computer Science/Computer Engineering;






o CCNA certification is a must. CCNP certificate will be preferable.

Experience: 5 years of experience in operation and maintenance of IP/Data/Transmission

Network.


7. Code of Conduct:




with the contract


8. Working Hours:





Travel: Willing to travel throughout the country for BdREN operations & maintenance and










the BdREN Trust.


Terms of Reference for SYSTEM/NETWORK ADMINISTRATOR, DATA CENTER

1. Job Title: System/Network Administrator, Data Center



IP Network Specialist

Software Developer

4. Deliverables:

Standard Operating Procedure (SOP) for IP Network Specialist and Software Developer

Annual Activity and Resource Plan for the incumbent, IP Network Specialist & Software

Developer


Monthly/Quarterly/Annual Network Monitoring and Performance Report

Monthly/Annual Software Development/Management Report

Quarterly/Annual New Technology Report

Presentations/Reports/Letters as asked by CTO/Director, Network Operations from time to

time

Annual Appraisal of IP Network Specialist & Software Developer



Supervise multiple projects, resource deployment, monitoring and controlling and reporting

the progress

Plan and design IP, Data Center and Cloud System

Supervise, Organize, Direct, Co-ordinate, Control, Install, Configure, Manage and Optimize IP,

Data Center and Cloud System

Supervise, Operate and Maintain Power and Air Conditioning System at Data Center and

Disaster Recovery Center at UGC and BUET.

Supervise, Operate and Maintain Access Control, IP Surveillance System, Automatic GAS/Fire

Suppressing System, Water Detection System, Monitoring System and other Environmental

System at Data Center and Disaster Recovery Center at UGC and BUET.

Participate in technical research and development and generate ideas for new and

innovative services

Communicate with the stakeholders, vendors, suppliers and mobilize required resources to

them.

Analyze future requirement, prepare network and system upgrade plan and participate in

product selection

Assist CTO/Director, Network Operations in preparing the Annual Budget/Resource

Planning

Assist in the procurement process including RFP/specification preparation, Bid evaluation,

BoM negotiation and contract finalization

Supervise day to day operation of BdREN Data Center and carryout daily administrative

activities

Assist subordinates and team members to enhance technical knowledge in IP, Data Center

and Cloud System

Liaise with the government organizations, stakeholders and international community

regarding Domain Hosting, DNS, Mail, Web, ERP and other software related issues.

Supervise and Conduct all types of Tests and generate reports

Maintain strict compliance of Standard Operating Procedure (SOP)

Perform Security Monitoring to identify possible security risks, take steps to mitigate the

security risks, perform and supervise network firewall policy.

Prepare Backup Policy and perform and supervise backup operations.

Maintain and operate different servers & applications, upgrade Operating

System/application and apply available patches, provision resources to the customers,

manage accounts, Billing & Invoice, ERP system, and Cloud management system.

Troubleshoot and repair hardware and software failure.

Perform other related duties as assigned by the authority.



o Bachelor Degree in Electrical and Electronics Engineering/ Telecommunications


Communication Engineering/ Computer Science/Computer Engineering/Computer

Science and Engineering



o Good communication, report writing and decision making skills


o Ability to work in team and Work & Decision Making capability under stressed condition

o Working knowledge on Network equipment including Routers, Switch, firewall etc and

routing protocols such as OSPF, BGP etc.

o Working knowledge on HP Cloud System will be treated as added advantage.

o Red Hat Certified System Administrator or System Administrator certification on any UNIX

OS will be preferable.

o CCNA certification is preferable

Experience:

o 5 years of experience in operation and maintenance of IP Network and/or Data Center.

Language Proficiency: English and Bengali (Reading, Writing and Speaking)

7. Code of Conduct:




with the contract


8. Working Hours:










be increased or reduced according to the performance/requirement of the BdREN component of the

project. The ToR would be considered as provisional for 12 months and it is expected to be

superseded by a revised ToR based on comments from HR specialist/implementation experience to

be reviewed/approved by the BdREN Trust.


Terms of Reference for IP NETWORK SPECIALIST

1. Job Title: IP Network Specialist

2. Primary Reporting authority: System/Network Administrator, Data Center

3. Deliverables:

o Standard Operating Procedure (SOP) for the incumbent and the Technicians

o Monthly Activity Report

o Monthly Network Monitoring Report

o Monthly Performance Monitoring Report

o Presentations/Reports/Letters as asked by CTO/Director, Network Operations from time to

time


o Annual Appraisal of his/her subordinates


4. Functional Responsibilities:

o Plan, organize, direct, coordinate and control daily operation of data center and related

equipment.

o Provision, install/configure, operate and maintain the systems hardware, software and

related infrastructure effectively.

o Participate in technical research and development to enable innovation within the system

and software.

o Install new application or modify existing applications and software, upgrade existing

versions of software, planning future hardware, application and software.

o Prepare time bound reports related to network performance, monitoring and management.

o Perform security monitoring to identify possible security risks and take steps to mitigate the

security risks.

o Prepare backup policy and perform and supervise backup operations.

o Maintain and operate different servers & applications, upgrade Operating

System/application and apply available patches, provision resources to the customers,

manage accounts, Billing & Invoice, ERP system, Cloud management system and IP Network.

o Repair and troubleshoot hardware and software failure.

o Maintain and operate data center environmental and monitoring equipment.

o Prepare annual activity plan, procurement plan, and budgeting.

o Communicate with the stakeholders and mobilize resources to them.

o Prepare network firewall policy and apply the policy.

o Perform other related duties as assigned by the authority.

6. Desirable Qualifications


o Bachelor Degree in Electronics Engineering/Telecommunications

Engineering/Electrical Engineering/Computer Science/Computer

Engineering/Computer Science and Engineering

Or

o Diploma in Electronics Engineering/Telecommunications Engineering/Electrical

Engineering/Computer Science and Engineering with minimum 2 years’ experience in

IP Network/Data Center


o Good communication and report writing skills

o Ability to work in team and work under stressed condition

o Working knowledge on Network equipment including Routers, Switch, firewall etc and

routing protocols such as OSPF, BGP etc.

o CCNA is Preferable


o English and Bengali (Reading, Writing and Speaking)

7. Code of Conduct:




with the contract


8. Working Hours:










be increased or reduced according to the requirement of the BdREN component of the project.

Performance of the specialist will be reviewed on a half-yearly basis. The ToR would be considered as

provisional for 12 months and it is expected to be superseded by a revised ToR based on comments

from HR specialist/implementation experience to be reviewed/approved by the BdREN Trust.


Terms of Reference for NETWORK ENGINEER, DATA

1. Job Title: Network Engineer, Data

2. Primary Reporting Authority: Manager, Network

3. Staff who will report to him/her: Helpdesk Executives, Technicians

4. Deliverables:

Annual Activity and Resource Plan for the incumbent and Helpdesk Executives and

Technicians


Presentations/Reports/Letters as asked by Director, Network Operations/Manager,

Network from time to time

Annual appraisal of Helpdesk Executives and Technicians



Configure all data network equipment (namely Core, Distribution, Edge Routers, Internet

Routers, Internet Firewalls) & other data network accessories, and operate, maintain and

optimize the data network

Troubleshoot and repair OSPF, IS-IS, BGP and MPLS based data network system

Operate and Maintain Power System Equipment including grounding facility at BdREN PoP

Room at all University Sites other than DC and DR sites

Operate and Maintain Air Conditioning Equipment at BdREN PoP Room at all University

Sites other than DC and DR sites

Configure and maintain site-to-site and Remote Access VPNs

Commission New clients, Allocate bandwidth and other associated resources, Upgrade

bandwidth and other related services

Install new software like operating systems and patches in Data Equipment, Install Data

hardware and carry out preventive maintenance of the same

Implement and ensure network and system security, user access using proper

authentication, authorization and accounting

Communicate with upstream service provider(s), downstream customers, vendors,

suppliers and stakeholder communities

Analyze future requirement, draft network upgrade plan and participate in appropriate

product selection

Prepare NOC schedule, supervise day to day operation of BdREN Network Operation Center

(NOC)

Generate ideas for new and innovative services


Assist in the procurement process including drafting RFP/Specification, Evaluate bids,

Negotiate BoM and Finalize contracts

Manage Internet resources, APNIC whois DB, bdren.net.bd domain etc.

Prepare Internet security rules and configure Internet Firewall in conformance to those

rules

Conduct Installation Completion Test, participate in Operational Acceptance Test (OAT) and

generate reports

Facilitate required information to Manager, Network for preparation of Annual Budget /

Resource Plan

Assist Manager, Network to prepare the Standard Operating Procedures (SOPs) of Helpdesk


Maintain strict compliance of SOP



o Bachelor Degree in Electronic and Electronics Engineering/Telecommunications

Engineering/ Computer Science and Engineering/Computer Science/Computer

Engineering;

Or


Engineering/Computer Science/Computer Engineering/ Computer Science and

Engineering with minimum 2 years of experience in IP network






o CCNA certification will be preferable


7. Code of Conduct:




with the Contract clauses


8. Working Hours:

From 9am-5pm 5 days a week




Travel: Willing to travel throughout the country for BdREN operations and maintenance and











Terms of Reference for NETWORK ENGINEER, TRANSMISSION

1. Job Title: Network Engineer, Transmission

2. Primary Reporting Authority: Manager, Network

3. Staff who will report to him/her: Helpdesk Executive

4. Deliverables:

Annual Activity and Resource Plan for the incumbent and Helpdesk Executives and

Technicians

Daily/Monthly/Quarterly/Annual Activity Report

Presentations/Reports/Letters as asked by Director, Network Operations/Manager,

Network from time to time

Annual appraisal of Helpdesk Executives and Technicians



Work under the supervision of Manager, Network

Configure BdREN Transmission Equipment

Operate, maintain and optimize BdREN Transmission Network

Monitor and troubleshoot the DWDM based Transmission Network System

New client commissioning, resource allocation, device configuration and upgradation

Install new software and hardware, carry out preventive maintenance

Implement and ensure transport network security, user access and authentication

Maintaining BdREN optical fiber network, last mile connectivity up to the university

Operation and Maintenance of Power System Equipment including grounding facility at all

PGCB Sites

Operation and Maintenance of Air Conditioning equipment at all PGCB Sites

Communication with upstream service provider(s), downstream customers, vendors,

suppliers and stakeholder communities

Analysis future requirement, network upgrade plan and participate in product selection

Supervise day to day operation of BdREN Network Operation Center (NOC)

Generating ideas for new and innovative services


Assist in the procurement process including drafting RFP/specification, Evaluate bid

proposals, Negotiate BoM and Finalize contracts

Conduct Installation Completion Tests, participate in Operational Acceptance Tests and

Generate reports

Facilitate required information to Manager, Network for preparation of Annual Budget /

Resource Plan

Assist Manager, Network to prepare the Standard Operating Procedures (SOPs) of Helpdesk


Maintain strict compliance of Standard Operating Procedures (SOPs)






Or



Engineering with minimum 2 years’ experience in IP/Transmission Network







7. Code of Conduct:




with the Contract clauses


8. Working Hours:

From 9am-5pm 5 days a week




Travel: Willing to travel throughout the country for BdREN operations and maintenance and










the BdREN Trust.


Terms of Reference for SOFTWARE DEVELOPER

1. Job Title: Software Developer

2. Primary Reporting authority: System/Network Administrator, Data Center

3. Deliverables:

o Standard Operating Procedure (SOP) for the incumbent and the Technicians


o Monthly Performance Monitoring Report

o Monthly Software Development/Management Report

o Presentations/Reports/Letters as asked by Director, Network Operations/ System/Network

Administrator, Data Center from time to time


o Annual Appraisal of his/her subordinates



o Plan and perform daily operation of Data Center equipment, environmental and related

equipment.

o Perform implementation, operation, maintenance and optimization of cloud infrastructure,

virtualization for the cloud system, cloud management software etc.

o Perform implementation, operation, maintenance and optimization of network hardware,

software and communication links of the cloud system.

o Customization of existing system and software.

o Install new application or modify existing applications and software, upgrade existing

versions of software, identifying future hardware, application and software.

o Assist in preparing server backup policy and perform backup operations.

o Maintain daily activity log and make a summary report.

o Maintain and operate different servers & applications, upgrade Operating System,

application and apply available patches, provision resources to the customers, manage

accounts, Billing & invoice, ERP system, Cloud management system.

o Repair and troubleshoot software failure.

o Review the current system and generate ideas to improve the system including technical

specification and cost estimation.

o Communicate with the stakeholders and provision resources to them.

o Perform other related duties as assigned by the authority.

6. Desirable Qualifications


o Bachelor Degree in Electronics Engineering/Telecommunications Engineering/Electrical

Engineering/Computer Science/Computer Engineering/Computer Science and

Engineering;

Or



Engineering with minimum 2 years’ experience in working in IP Network


o Basic knowledge and skill in Network equipment including Routers, firewall, Switch,

firewall.

o Basic knowledge in Cloud System.

o Basic knowledge in application software.

o Ability to work in team and under excessive load.

o Communication skill in writing management reports.

o Red Hat Certified System Administrator or System Administrator certification on any UNIX

OS will be preferable.

o OCP on DBA will be preferable


o English and Bengali (Reading, Writing and Speaking)

7. Code of Conduct:




with the contract


8. Working Hours:















Terms of Reference for TECHNOLOGY SPECIALIST, INNOVATION

1. Job Title: Technology Specialist, Innovation

2. Primary Reporting Authority: Manager, Innovation

3. Staff who will report to him/her: Technicians

4. Deliverables

o Standard Operating Procedure (SOP) for the Technicians

o Annual Activity and Resource Plan for the incumbent and the Technicians


o Presentations/Reports/Letters or any other activities as assigned by Director,

Innovation/Director, Network Operations/Manager, Innovation from time to time





o Manage office network and all devices (printers, servers, wireless access point etc) connected to

the network.

o Prepare and deliver user training on new technology as required.

o Generate new ideas and develop innovative applications/services for BdREN customers to increase

utilization of BdREN network resources.

o Explore, analyze and design technology solutions for REN applications and other networking

issues.

o Analyze and report financial and operating data to management using Enterprise Resource

Planning (ERP) solution.

o Prepare innovation project planning and coordination, suitable for Research and Education

environment.

o Work with cross functional teams including colleagues, stake-holders and senior management.

o Analyze BdREN’s service delivery process, research on process engineering and develop strategies

to cater customer requirement using cutting-edge technology.

o Assist BdREN to cope up with change management within organization.






Or



Engineering with minimum 2 years experience in IP/Data Network


In depth knowledge of software development, software design pattern and other REN related

systems and technologies

Programming, SQL and database management skills

Expertise/experience in web based application development

Independent problem solving skills.

Strong analytical and interpersonal skills required.



7. Code of Conduct:




the contract


8. Working Hours:









commencement of the assignment is 01 January 2015. However, the duration of the assignment may be

increased or reduced according to the performance/requirement of the BdREN component of the

project. The ToR would be considered as provisional for 12 months and it is expected to be superseded

by a revised ToR based on comments from HR specialist/implementation experience to be

reviewed/approved by the BdREN Trust.


Terms of Reference for VIDEO CONFERENCE SPECIALIST

1. Job Title: Video Conference Specialist

2. Primary Reporting Authority: Manager, Communications

3. Staff who will report to him/her: Technicians

4. Deliverables

o Standard Operating Procedure (SOP) for the Technicians

o Annual Activity and Resource Plan for the incumbent and the Technicians


o Presentations/Reports/Letters or any other activities as assigned by CTO/Director, Network






o Service and test related equipment for Video Conferencing facilities and Multimedia Support

Services periodically

o Provide technical consultation, support, and act as lead contact for all VC operations and

maintenance.

o Provide support for all video conferencing activities originating from or transiting through BdREN;

which will include setting-up all conferences and operation of the equipment during conferences

o Train administrative staff on equipment use, video conference connectivity and use of other

software in use.

o Operate and maintain various Video Conference Network equipment, Gatekeepers, Management

Servers, Steaming Servers, and MCU’s and conference facilities installed at the user ends

o Interface with technology vendors for equipment servicing under warranty or routine

maintenance Contract.

o Maintain scheduling, planning and coordinating usage of virtual classes, maintain usage statistics,

issues and repair logs, and issue invoices

o Record each virtual class, arrange live streaming, if required and manage archives

o Able to research, present findings, and recommend for better management and efficiency of the

system.

o Prepare and modify user documentation and Standard Operating Procedures (SOPs) if required.

o Perform other duties as required.



o Bachelor Degree in Electronics Engineering/Telecommunications Engineering/Electrical

Engineering/Computer Science/Computer Engineering/Computer Science and Engineering;

Or


Engineering/Computer Science/Computer Engineering/ Computer Science and Engineering

with minimum 2 years’ experience in IP/Video Conference Network


Very good knowledge on video-conferencing (VC) systems, products, components, and

vendors.

Working knowledge on Cisco based PABX, Unified Messaging System, Conferencing and Unified

Messaging System

Strong troubleshooting skills and ability to repair/replace parts as needed.

Working knowledge on IP PABX integration scenarios.

Knowledge on network signaling protocols, including SIP, H.323, Unified Messaging, Directory

Services, and authentication services

Strong Knowledge on NAT and firewall traversal scenarios.

Strong Internet, networking, and data knowledge

Good communication skills

Ability to encourage and motivate workforce under the incumbent

Working capability under stressed condition

CCNA Video will be preferable



7. Code of Conduct:




the contract


8. Working Hours:














the BdREN Trust.


Terms of Reference for ADMIN AND LOGISTICS SPECIALIST

1. Job Title: Admin and Logistics Specialist

2. Primary Reporting Authority: Manager (Admin, Logistics and Corporate Affairs)

3. Staff who will report to:

Office Support Staff/MLSS/Driver

Cleaner

4. Deliverables:


Reports/Letters or any other activities as assigned by Superiors from time to time

Annual appraisal of staffs under him/her



To work under the guidance of Director (HR & Finance)/Manager (Admin, Logistics and CA)

and provide secretarial support to CEO.

To be accessible throughout the day on emergency

To assist project officials implementing BdREN activities.

To undertake administrative, establishment and financial related activities of BdREN.

To carry-out day-to-day administration activities.

To provide assistance of all necessary support in procurement of goods, install and

necessary operation mechanism and maintenance of the whole system.

To coordinate 3rd class and 4th classes staffs and train them for delivering services

efficiently.

To provide assistance in coordinating administrative and technical programs like organizing

meeting, seminar, workshop and other similar programs.

To keep records of procured stationeries/ goods and disbursement.

To prepare agenda (working papers), minutes and relevant documents.

To assist key staffs of Bangladesh Research and Education Network (BdREN) in delivering

services.

To carry out any other responsibilities which are to be given by the superiors for the interest

of the BdREN.



o Master’s Degree in any discipline



o Good communication skills



o Computer literacy in Bangla and English with experience in handling other office

communication equipment.

Experience: Minimum 5 years working experience in logistics management


7. Code of Conduct:




with the contract


8. Working Hours:

From 9am-5pm 5 days a week.


Changeable with respect to Office Order


Travel: Willingness to travel throughout the country for official requirement.






reduced according to the requirement of the BdREN component of the project. The performance of

the specialist will be reviewed on half-yearly basis. The ToR would be considered as provisional for

12 months and it is expected to be superseded by a revised ToR based on comments from HR

specialist/implementation experience to be reviewed/approved by the BdREN Trust.


Terms of Reference for DRIVER

1. Job Title: Driver

2. Primary Reporting Authority: Admin and Logistics Specialist

3. Deliverables:

Monthly Activity Report



To drive office vehicles. To take care of the day to day maintenance of assigned vehicles, check oil, water, battery and

brakes etc. To maintain log of official trips, daily mileage, gas consumption, oil changes and greasing etc. To follow all rules and regulations in relation to the management of BdREN. To accomplish routine works as specified by the client (Project Director or designated

official of BdREN or HEQEP). To perform other related duties as required.



o SSC or equivalent

Experience:

o Driver’s License at least 10(ten) years old.

o At least 8 (eight) years working experience as a Driver in Dhaka City.

o Working experience in public organization will be an added advantage

6. Code of Conduct:




with the contract


7. Working Hours:




Overtime for extra hours



9. Type of Service:



reduced according to the requirement of the BdREN component of the project.


Terms of Reference for OFFICE SUPPORT STAFF

1. Job Title: Office Support Staff

2. Primary Reporting Authority: Admin and Logistics Specialist

3. Deliverables:

Monthly Activity Report



To work under the guidance of the office manager and provide support to BdREN officials.

To be available and accessible throughout the day on emergency

To maintain safety of the offices

To carry out day-to-day activities assigned by the BdREN officials.

To coordinate 4th class staffs and train them for delivering services efficiently.

To carry out any other responsibilities which are to be given by the superior for the interest

of the BdREN.



o HSC or equivalent

Experience: Minimum 5 years working experience.

6. Code of Conduct:




with the contract


7. Working Hours:






9. Type of Service:






the BdREN Trust.


Documents

Terms of Reference for CHIEF TECHNICAL OFFICER 1. · PDF fileTerms of Reference for CHIEF TECHNICAL OFFICER 1. ... o Strong interpersonal and managerial skills ... (Reading, Writing