Term Paper_Group 3

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IndianOil¶sProject Manthan

Made by: Group 3Aaditya Tanwar 2009SMF6627

Sanjiv Yadav 2009SMF6679

Shaunak Batra 2009SMF6537

Business Systems Analysis and Design

Term Paper



IT in IndianOil: 1996

Islands of information Heterogeneous platforms in Hardware, Software and

Networks

Multiple databases and hence multiple data entries

Lack of concurrent updated data

Common information not available across organisation

Data transfer through floppies/modems

Negligible use of Intranet / Extranet / Internet

Real time plant information & business systems not linked

M anagement by Judgement ( Intuition / Experience )



IT Re-engineering in IndianOil

The organisation embarked upon a major project of Re-engineering encompassing therein the bestpractices benchmarked to world standards so as toprovide online information to decision-makers, anddevelop itself into a knowledge-based learningorganisation and

± Achieve better, faster and cost-competitive businessprocesses

± Simplify and standardise forms, procedures andworkflows

± Facilitate automatic data capturing, transfer andanalysis

± Realise the goal of integrated business solutions



Major Project Components

Implementation of ERP Software± SAP R/3 (4.0B), IS-OIL (4.0), CIN (2.2B)

± Migration to SAP R/3 4.6c

Installation, Customisation and Implementation of

Add-On Software Packages Development of Standardised, Identified, Stand-alone

Packages and their Interface with SAP

Procurement and Installation of Infrastructure

± Hardware, i.e., Servers, Storage Systems, PCs, etc.

± Communication Networks, WAN, MAN & LAN

Transition Management, including Training



(SAP + Add-Ons)

Total IT Solution under Manthan

Material

Mgt.HR

Finance & Controlling

PM

Project

Systems

Sales &

Distribution

Production

Planning(Lubes ± PP-PI)

Crude Selection,

Ref. Plg.

Refinery

Operations

Monitoring

Data Recon. &

Yield Accounting

LIMSPayroll/

PF/PDSDSS + KM

Distribution

Planning

Transport

Scheduling(Rail, Road, Ppl,

Tankers)

Advance Plg &

Scheduling(Lubes)

Real Time

Database

Transport

Scheduling

(Crude) EDMSMS Project/

PrimaVera

EmployeePayment System

QM

TAS Demand

Forecasting

CRM

&

eBiz

Data

Warehousing



VSAT Network

DOT has allocated 18 MHZ of space segment onINSAT-3B Satellite (¼ transponder in Ku band)

License for installation and operation of Captive

CUG data-cum-voice private VSAT

(Ku band) network granted by DOT.

First and largest Ku band network in Corporate

Sector in the country.

Support for Voice and Data at all locations

Installation of 224 VSATs in two phases.



IIPM

NRO

DSO

HO

(MKTG)

Bijwasan

Palam Depot

Palam AFS

NITC Palam

Palam Tarmac

Palam ± BPC Office

R & D

ASAOT

I

DELHI + HARYANA LINKS

Tikrikalan BP

Gurgaon BP

Madanpur Khadar BP

Shakurbasti Term

Hissar Depot

Ambala Term Ambala AFS

PANIPAT

REFINER

Y

KBPL,

PPT

PANIPAT MKTG

COMPLEX

REWAR I

2 M LL

64 K LL

ISDN

RADIO

LANOFC

SCOPE



State

Offices

Corporate

Data

Communication

Centre,

Gurgaon

NOTE: ALL UNMARKED LINES ARE 2 MBPS

LPG

& Lube

Plants

R&D

Centre,

Faridabad

Pipelines

Division HO,

NOIDA

Marketing

Division HO,

Mumbai

Corporate

Office,

Sadiq Nagar

Haldia

Refinery

Panipat

Refinery

BarauniRefinery

Guwahati

Refinery

Mathura

Refinery

Koyali

Refinery

Digboi

Refinery

Subsi-

diaries

(OFC Network)

1 x 64KBPS or

2 x 64 KBPS

Terminals

& Depots

Divisional

& Area

Offices

Regional

Offices

Refineries

Division HQ,

New Delhi

2 x 6 4K B P S

Pipelines

Units

Terrestrial Network Plan (Illustrative)



Hardware

� Centralised architecture with Database Server and

all Application Servers installed at the Central Site

at IIPM

�Users from various sites shall log into the applicationservers and database server at Central Site

� Minimum software maintenance required at remote

sites

� Remote client software will be downloaded from

Central Site



Main Production System Configuration

DB CI

Redundant I/O Paths

Private Cluster

Heartbeat LAN

Public Network 2 ± Server LAN

Public Network 1± User LAN

P-Vol

Copy

Enterprise Disk Storage

Tape

Library

FC/

SCSI Bridge

Application

ServersSAN Switches

P-Vol

Copy

Primary Storage

Backup

Server

Standby Storage



Transition Management

Identification and finalisation of

� Business Process Owners: Functional Heads inDivisions to facilitate the project as BPOs

� Location Owners: Locations In-Charge will be the

overall owners; Functional Heads in units will be theowners of individual modules at respective unit

� Change Agents: Composite group of officers andstaff to act as Change Agents

� Extended Functional Team : Facilitate SAPimplementation



Communication thro¶ IT Channels

ITIT

Manthan sites launched on Intranets atDivisional HQs

CD on Project ManthanCD on Project Manthan developed indeveloped in--househouse

and launched on Divisional Intranets,and launched on Divisional Intranets,

shared with unit heads,shared with unit heads,IndianOil News: Structured communication campaign

through Corporate house journal to update the IndianOil

family about the various facets of the project on a

continuous basis

Manthan Infokit: Cost-effective bulletins brought out in-

house to share major project milestones with senior and

middle management cadres



Present Status

As on 1st August 2003, more 85 units including allRefineries, R&D, all locations of Delhi State Office,Punjab State Office, IOBL Mumbai, IOBL Kolkata,Refineries HQ and Corporate are using SAP for on-line business transactions.

Centralised architecture with Database Server,Application Servers and Storage Device installed atthe Central Site at IIPM. More than 1000 users arelogging to Central Server concurrently.

First and largest Ku band based VSAT network inCorporate Sector in the country. Central Hub inoperation at Data Communication Centre, IIPMGurgaon. Out of total 324 VSATs planned, 224 will beoperational by September 2003.



Integrated IT Solution

Enterprise Resource Planning (ERP)Software

Supply Chain Management Solutions

Integrated captive communication network

Centralised server technology

Data Warehousing

Groupware / Workflow Applications

Internet / Intranets / Extranets e-Commerce / e-Business



Why Transition Management

� Large employee strength (33,615 as on 31.3.02)

� Large no. of distinctive locations (>450)

� Project Manthan ± a long duration project

� Transition management ± a core competency to be

developed within the organisation



SAP R/3 Modules in IndianOil

Abbreviation ModuleFICO Finance & Controlling

SD Sales & Distribution

MM Materials Management

PM Plant Maintenance

QM Quality Management

PS Project Systems

HR Human Resources

PP Production Planning

IS-Oil Industry Solution ± Oil

CIN Country India Version



Complexities of Configuration

More than 2,300 business processes

About 180 µGaps¶ to be resolved through

Workarounds / Enhancements

More than 350 modifications identified in Standard

Configuration during intra-module / Integrated testing

Material Master to have over 3 lakh records

Vendor Master to have approx. 50,000 records

Customer master to have approx. 1,25,000 records



Terrestrial Network Plan

µHub-and-spoke topology¶ adopted, with the four Divisional HQs, Refineries, Regional Offices andState Offices directly connected to Central Hubat IIPM by means of high-speed PAMA links

Connectivity being provided between IIPM and

120 Marketing locations All refineries connected to IIPM in a Star network

Link up with existing leased line and captivecommunication network (OFC/UHF) in Pipelines

Division Provides data/voice connectivity on the same

channel using latest technology (voice over IP)



Disaster Recovery Solution

WANPrimary

Storage

StandbyRead-Only

Mode

ESCON-WANConverters

ESCON-WANConverters

CI

DB

Primary Database Server Standby Database Server

Data Centre (A) Data Centre (B)



References

www.iocl.com 20th

April 2010. Indian Oil Corporate Information Systems Office- 20th

April 2010.

Plant Robert; Willcocks Leslie. Critical Success

Factors In International Erp Implementations: A Case

Research Approach. Journal of Computer Information

Systems. 2007.

Maya Daneva; Roel Wieringa. Cost estimation for

cross-organizational ERP projects:research

perspectives. 2008. ERP End-User Business Productivity: A Field Study of

SAP & Microsoft. 2007.



Thank You

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