Tennessee BaptistTennessee BaptistSite Security Site Security

Training Course 1Training Course 1

Copyright Permission obtained from original author Gerald T. Aitken of Maybrook NY http://securitytrainingcourse.com/

Mental AwarenessMental Awareness Situational Situational

AwarenessAwareness EthicsEthics Christian valuesChristian values ImageImage Public RelationsPublic Relations

Situational AwarenessSituational Awareness SITUATIONAL AWARENESS is an SITUATIONAL AWARENESS is an

attitude held by security personnel and attitude held by security personnel and non-security persons, that places a non-security persons, that places a high value on detecting, deterring and high value on detecting, deterring and reporting security exposures such as reporting security exposures such as crime, safety hazards, fire hazards, crime, safety hazards, fire hazards, theft, intrusions, and vandalism. This theft, intrusions, and vandalism. This is acquired through observation and is acquired through observation and proximity visibility.proximity visibility.

With situational awareness, With situational awareness, security security personnelpersonnel protect persons and property, protect persons and property, and assist personnel and visitors.and assist personnel and visitors.

With situational awareness, With situational awareness, non-security non-security personspersons are aware of the security are aware of the security program’s goals and methods and support program’s goals and methods and support the security program, abiding by its the security program, abiding by its policies.policies.

Volunteers have constant Volunteers have constant contact with their immediate contact with their immediate surroundings, more so than surroundings, more so than security people. So they can security people. So they can help detect:help detect:

Fire hazards (faulty electrical Fire hazards (faulty electrical equipment, combustible equipment, combustible materials)materials)

Crime, theft and violence Crime, theft and violence potential (strangers in the potential (strangers in the area, unobserved exits)area, unobserved exits)

Safety hazards (worn out Safety hazards (worn out equipment, obstructions, equipment, obstructions, dangerous spills, faulty dangerous spills, faulty alarms)alarms)

Three steps you should take Three steps you should take when you notice a potential when you notice a potential

hazard or threat:hazard or threat:

Identify itIdentify it Report it to your supervisorReport it to your supervisor Discuss it with your supervisor, to Discuss it with your supervisor, to

come up with a solution that eliminates come up with a solution that eliminates the problemthe problem

How to cultivate situational awareness How to cultivate situational awareness among personnel:among personnel:

Conscientious, visible security Conscientious, visible security

Fair enforcementFair enforcement

Let people know the reasons why – the types Let people know the reasons why – the types of misfortunes that can be preventedof misfortunes that can be prevented

SECURITY OFFICER ETHICSSECURITY OFFICER ETHICSConsequences of unethical or inappropriate Consequences of unethical or inappropriate

behavior:behavior:

EmbarrassmentEmbarrassment Revocation of Revocation of

volunteer statusvolunteer status Removal from siteRemoval from site Civil and criminal Civil and criminal

liabilityliability

Security Ethics Involve:Security Ethics Involve:

Exemplary conductExemplary conduct Maintaining a safe and secure workplaceMaintaining a safe and secure workplace Proper dress, grooming and hygieneProper dress, grooming and hygiene Impartial, fair, non-discriminatory toward Impartial, fair, non-discriminatory toward

everyoneeveryone Respond to needsRespond to needs

Security Ethics Involve:Security Ethics Involve:

Enforce all lawful rules and policiesEnforce all lawful rules and policies Strive for demonstrated competenceStrive for demonstrated competence Respect of private property and that of Respect of private property and that of

other personnelother personnel Protect confidential informationProtect confidential information Good liaison with Firefighters, EMTs, Good liaison with Firefighters, EMTs,

Peace Officers and Police OfficersPeace Officers and Police Officers

Making ethical decisions to solve Making ethical decisions to solve problems – working with your Supervisorproblems – working with your Supervisor

Identify the problemIdentify the problem

Determine required time frame for Determine required time frame for solutionsolution

Consider the desired outcome(s)Consider the desired outcome(s)

Identify all optionsIdentify all options

Choose the best optionChoose the best option

Implement decisionImplement decision

Ongoing evaluationOngoing evaluation

Elements of Christian ValuesElements of Christian Values

Treating others as you would want to be Treating others as you would want to be treatedtreated

Serving as a representative of Jesus Serving as a representative of Jesus ChristChrist

Integrity (doing the right thing)Integrity (doing the right thing)

Security personnel will be:Security personnel will be: Honest, precise, exact, detailed and factualHonest, precise, exact, detailed and factual Alert and observantAlert and observant Impartial and objectiveImpartial and objective Embrace training opportunitiesEmbrace training opportunities InformedInformed Strive for excellenceStrive for excellence Accommodating and responsiveAccommodating and responsive SincereSincere Loyal Loyal Hard-workingHard-working

Professional ImageProfessional Image Dress in complete uniformDress in complete uniform Clean black ankle supporting bootsClean black ankle supporting boots Black beltBlack belt Appropriate socksAppropriate socks Be sparing with jewelry, makeup or Be sparing with jewelry, makeup or

colognecologne No purses for womenNo purses for women

ImageImage Wear only approved Wear only approved

uniform and partsuniform and parts

Visible identificationVisible identification

Clean body hygiene, Clean body hygiene, hands, fingernailshands, fingernails

Hair appropriateHair appropriate

Professional ImageProfessional Image

Positive attitudePositive attitude

Alert at all timesAlert at all times

Professional body languageProfessional body language

Correct EnglishCorrect English

Good mannersGood manners

Public RelationsPublic Relations Any time you interact with volunteers, guests, the Any time you interact with volunteers, guests, the

media, or the public, you are involved in media, or the public, you are involved in PUBLIC PUBLIC RELATIONSRELATIONS..

Public relations involves face to face contact, the Public relations involves face to face contact, the telephone, and documents in writing. The type of telephone, and documents in writing. The type of PR you’ll be involved with most frequently is face to PR you’ll be involved with most frequently is face to face.face.

Security is frequently the first point of contact with Security is frequently the first point of contact with the public.the public.

Purposes of Good Public RelationsPurposes of Good Public Relations

Protect ministry and Protect ministry and missionmission

Establish and Establish and maintain good willmaintain good will

Make it easier to Make it easier to accomplish your job accomplish your job taskstasks

Officers need to establish good Officers need to establish good public relations with:public relations with:

Fellow officers and SupervisorsFellow officers and Supervisors Volunteers and guestsVolunteers and guests Delivery personnel, truck drivers, Delivery personnel, truck drivers,

cabbies, train crewscabbies, train crews Police, Fire, EMTPolice, Fire, EMT ContractorsContractors

Officers also need to establish Officers also need to establish good public relations with:good public relations with:

Governmental leadersGovernmental leaders JuvenilesJuveniles Crime victimsCrime victims Media personnelMedia personnel The general publicThe general public

Interacting with the MediaInteracting with the Media Direct the media to Direct the media to

site public information site public information personperson

Never give an Never give an interviewinterview

Do not say “No Do not say “No comment”comment”

Never be rude to the Never be rude to the mediamedia

Public Relations Techniques IPublic Relations Techniques I Give superior serviceGive superior service

Greet people and welcome them. Ask “How may I help Greet people and welcome them. Ask “How may I help you?”you?”

Be attentive to the other person’s needsBe attentive to the other person’s needs

Show empathy and respect to people who have Show empathy and respect to people who have complaintscomplaints

Be a helper; be responsive; VOLUNTEER to help othersBe a helper; be responsive; VOLUNTEER to help others

Remember people’s names and address them by nameRemember people’s names and address them by name

Public Relations Techniques IIPublic Relations Techniques II Be understandingBe understanding Appear truly concernedAppear truly concerned Good professional appearance and imageGood professional appearance and image Make the person feel secureMake the person feel secure Skillfully redirect the person into Skillfully redirect the person into

appropriate behavior, rather than bully appropriate behavior, rather than bully themthem

empathizeempathize

Public Relations Techniques IIIPublic Relations Techniques III Be comfortingBe comforting

Be a “can-do” problem-Be a “can-do” problem-solversolver

Accentuate the positiveAccentuate the positive

Be a pleaserBe a pleaser

Be businesslikeBe businesslike

Public Relations Techniques IVPublic Relations Techniques IV

Show respect; make the other person Show respect; make the other person feel importantfeel important

Be polite, pleasant, and hospitableBe polite, pleasant, and hospitable Never be unwilling to help (avoid the Never be unwilling to help (avoid the

“that’s not our job” syndrome)“that’s not our job” syndrome) Know the inner workings of other site Know the inner workings of other site

elements besides security, so you can elements besides security, so you can make referralsmake referrals