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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
‘TENDER DOCUMENT’
Dear Handling Agent,
Sub: Comprehensive Handling at John F Kennedy International Airport, New York (JFK).
Air India Limited (AI), solely at its discretion desires to award Contract for availing comprehensive Ground
Handling services comprising of Passenger and Flight Ops Handling for Air India flights at Terminal 4, John F
Kennedy International Airport, New York (JFK). We invite handling companies authorized by the local
Aviation regulator and the Airport authority of JFK, to submit offers for handling Air India flights in the format
provided. Please note that you should offer only “on comprehensive basis”, for providing all services, directly
or in collaboration & advance understanding with other approved/ authorized service providers, in accordance
with Article 3 of Main Agreement of IATA SGHA 2013.
Service providers not operating from terminal 4 but presently authorized by Port Authority of JFK/ Local
Aviation Regulator for providing Passenger and Flight ops Handling at Terminal 4, John F Kennedy
International Airport, New York (JFK) can also submit their offer.
2. You are requested to submit your 'Sealed Offer' on or before 20 th May, 2017 by 1700 hours in the office
of :
Mr Anji Undru
Airport Manager-JFK, AIR-INDIA,
JFK International Airport, Concourse A,
Room No. 462-045, Jamaica,
New York, NY 11430.
Email: [email protected]
Tel. +1 718 632 0117 , Fax. +1 718 656 8414
Response received after the due date, time and incomplete response are liable to be rejected.
3. Following Annexures are enclosed with this Tender Document.
Annex-I Current schedule of Flight operations at New York.
Annex-II Resource requirement, Procedures and Services Standards expected
Annex-III Service Level Agreement(SLA)
Annex-IV Service requirement as per SGHA 2013 Version & yellow pages of 36th AHM.
Annex-V Handling Company Profile and Terms of Technical Evaluation
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Carrier’s Initial……… Handler’s Initial……..
AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Annex-VI Commercial Offer.
Annex-VII Integrity Pact
Annex-VIII Check List
4. Your offer should be in “Two Separate Sealed Envelopes” as given below:
ENVELOPE – 1: “Handling Company Profile – GH”(Containing Annex-II, III, IV, V, VII & VIII)
Information regarding Handling Company in general including the structure of Company, turnover and
experience in relevant business and capability to provide offered handling services at New York in particular.
Handling Company’s response must reply each point mentioned in Annex V strictly as per format of this
Tender document. Air India reserves the right to reject the bids which do not comply and do not meet the
requirements and experience or do not provide information in desired format or put the commercial offer in
Technical Bid envelope.
In this response Services intent to be offered & provided, must be specified. “NO RATES MUST BE
QUOTED OR INDICATED ON ANY OF THE DOCUMENT IN THIS ENVELOPE.”
ENVELOPE – 2: “COMMERCIAL OFFER – GH”
Please submit your quotation (comprehensive rates) meeting the requirements of Annex II, III & IV. The
commercial offer be submitted by responding against each para of Annex VI. Air India desires bidder to abide
by all the terms and conditions of Annex-VI. Additional terms & conditions related to the para, if any to be
proposed, may be indicated at the end of respective para as additional sub-para.
5. It may please be noted that, both the offers (Technical & Commercial) must be put in separate sealed
envelopes and both envelopes must clearly super-scribe the following and submit these envelopes before the
due date.
Tender No.
Name and Phone no. of the Handling Company contact person.
Technical Bid or Commercial Bid.
6. Offers received after the due date, time and incomplete response are liable to be rejected. Offers
indicating rate(s) in the Technical Bid or commercial offer received in the Technical Bid Envelope (Envelope –
1) is liable to be completely rejected. Air India reserves the right to accept or reject any bids at its own
discretion and/or cancel or withdraw the complete Tender process at any stage without assigning any reasons
thereof.
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
7. The offers received will be opened in the office of the Airport Manager Air India (JFK) John F Kennedy
International Airport in the presence of bidders who are interested to be present. Initially the technical offers
(Envelop 1) will be opened. The commercial offers (Envelop 2) will be opened if possible for those bidders
who meet Air India requirements technically under Annex V. Bidders will be informed about date, time and
venue for opening of bids at the contact no. indicated on the top of the envelopes.
8. If you require any clarifications, please contact Air India as per details mentioned below.
Mr. Anji Undru
Airport Manager-JFK, AIR-INDIA,
JFK International Airport,
Concourse A, Room No. 462-045,
Jamaica, New York, NY 11430
Tel. +1 718 632 0117
Fax. +1 718 656 8414
Email: [email protected]
Mr. Manoj Kakar
Sr. Asst.. General Manager,
Handling Contracts and Agreement
Ground Handling Hqrs. Air India Ltd.
Tel: +91 11 23422182, 23422162
We shall appreciate if you confirm to above managers your participation in this tender.
Thanks & Regards
Vandana Sharma
Regional Manager Americas
Air India Ltd.
Page 3 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
ANNEX – I
Air India Flight Schedule Effective Summer Schedule-2017 at JFK( Terminal-4)
FLT No. DAYS A/C TYPE ARR DEP SECTOR
101/102 Daily B772/ B773 0725 LT 1510 LT DEL/JFK/DEL
Air India Flight Schedule – Winter 2016-17 at JFK (for reference)
FLT No. DAYS A/C TYPE ARR DEP SECTOR
101/102 Daily B772/ B773 0635 LT 1425 LT DEL/JFK/DEL
NOTE:
1. The Schedule provided above is for Summer Season – 2017 and last winter schedule. The
Schedule for Winter 2017 will be advised when the same is finalized. It may be clearly noted that
Schedule or aircraft type are subject to change & intimation of the same will be provided with
reasonable Notice.
2. Change in schedule / frequency will not be a ground for seeking any escalation in Handling
changes.
3. A/C configuration: (Subject to change without notice)
(*)-Configuration is approximate
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Aircraft type Passengers ULD ConfigurationF J Y Pallet Container
B787-800 -- 18 238 04 18B787-900* -- 22 250 04 22B777-200LR 08 35 195 04 18B777-300ER 04 35 303 06 24B747 08 18 375 04 22
AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
ANNEX – II
Resource Requirements and Service Standards Expected On Flight Days:
The resource requirements and procedures given in this document are the abstracts from Air India Traffic
service manual and ground handling manual. For detailed procedures, GH company to refer to these manuals.
The current copies of these manuals are also maintained by AI representative at the station. In case of any
variance in this document / AI Manual from the local process, only on such aspects the local procedure will be
established by consultation between Carrier and Handling Company.
This Annex-II will form a part of GHA and will be mandatory for Handling Agent for compliance.
1.1 PASSENGER HANDLING - RESOURCE REQUIREMENTS
Sr.
No.
Description Numbers of positions
Staff
Remarks/ Qualification of
staff1 Minimum no. of counters to be
manned [F*/J] + Y
(* as applicable aircraft type)
01F*/01J/6Y
may increase subject to
booked load for 5 hours
each
Minimum 1 year experience
as check-in agents
2. Ticketing Counter for excess baggage
collection/e-ticketing
counter/cashier/Service desk including
upgrades /down grades/ re-booking/
re-issuance etc. (counter for 3 hrs)
01 staff with dedicated
counter for 5 Hrs
Fully conversant with
ticketing/fares, BSP/IATA
procedures, handling of e-
FIM’s & Re-bookings. MUST
be in the vicinity of Check In
counters3 Overall flight Supervision Liaison
with Ramp / Bag- room / Connections
/ Cleaning / Catering / Baggage
Reconciliation and other concerned
agencies.
01 Supervisor for
Arrival and Departure
for 8 hours
Minimum 3 years of
experience of complete flight
handling
4 load controller to perform Pre-flight
Planning, Loading instructions, Trim,
Service (coupon) control, etc.
01 staff for 8 hours Minimum 1 year experience
in flight handling.
5 Accounting the Correct count of 01 Flt. service Minimum 1year experience in
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Sr.
No.
Description Numbers of positions
Staff
Remarks/ Qualification of
staff
check in passenger, closing all e-
tickets and take care of pre-flight &
post flight functioning.
controller/ counter
supervisor for 8 hours
flight handling for designated
work.
6 Departure activity / Boarding Gate
(For Transit Count / Departure Count
and handling UNM/VIP/CIP/WC/YP
etc.)
Note: Three Check-in staff to be multi
tasked after closure of counters.
02* staff + 03 Multi
tasked staff (Diverted
after counter closing at
D-1 Hrs)
Minimum 1year experience in
flight handling for designated
work.
7 Lost, Found / Damaged property
matters /PIR, Tracing (in World tracer
system) etc./Mishandled Baggage and
baggage related issues, complete
handling of Passenger claims
01 staff for 8 hours Minimum 1year experience in
customer relation & baggage
service.
8 Arrival activity, - assist
passenger,
02* arrival lead agent
and 2 staff for special
handling and releasing
of flight for 4 hours
each
Minimum 1 year of Baggage
handling in arrival hall.
9 Transfer Desk staff to facilitate
transfer passenger (shared
interline transfer)
01 Agent for 4 hours 1 Year experience
10 Administrative Assist at back
office
01 dedicated staff for 8
hours
1year experience
11 Floor Walker(to check EB of
Cabin bags and missing pax)
01 Staff for 5 hours Minimum 1 yrs experience in
pax handling12 Operation assistant for carrying
administrative activities in flight
dispatch activities
01 staff for 8 hours
01 staff for 4 hours
Minimum 1year experience in
flight handling for designated
work.13 Ramp Coordinator 01 staff to coordinate
all ramp and
passenger activities for
Minimum 1year experience in
flight handling for designated
work.
Page 6 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Sr.
No.
Description Numbers of positions
Staff
Remarks/ Qualification of
staff
arrival and departure
for 8 hours14 Lounge and F/J Swagat 2 Staff for 5 hours each 1year experience
*02 Staff of Arrival will be diverted for Departure Activity.
1.2 Passenger Service standards:
Sr.
no.
Service Requirement Standard
1 Flight briefing to all Agents & staff ETA-15 Minute / D-4 hrs. earlier of the two
2 Opening of Check-in counters 4 hrs before STD
3 Closing of Check-in counters D-1 Hrs
4 Open Gate service Counter D-2 hrs
5 Maximum waiting time in queue Premium/ priority class pax – 5 mins
Economy class – 15 mins
6 Maximum check-in process time Premium/ priority class pax – 5 mins
Economy class – 3 mins
7 Boarding to commence 60 mins prior to ETD
8 Close all ETs Before closure of flight in check-in system
9 Send Departure Messages D + 30
10 Load sheet / PIL/Manifest/Seat Charts/
LIR to be delivered to Aircraft by Load
Controller
to be delivered to Aircraft 30 minutes before ETD.
11 Baggage Tracer message by 6 hrs after arrival
12 Flight plan/WX charts/ NOTAM
document to be handed over to captain
D-90 minutes or before at the time of crew briefing
13 NOTOC to be reached at Aircraft D-60 Mts
14 Offload GNS (gate no show) Pax
baggage.
D-20
15 Boarding to complete D-20
16. Wheelchair wait time (Arrival &
Departure)
15 Mins
Page 7 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
1.3 Service Standards & Procedures for Passenger Handling
1.3.1 The staff will carry out the duties as given below following the procedures as given:
The staff must be smartly dressed, wear readable name badges and Air India logo.
Courteous and efficient services with a smile are most important parameters for quality of
service to the Passenger.
Extra care must be taken and all possible assistance must be provided to elderly passengers,
differently able, ladies with children, UNMs and VIPs/CIPs.
Agents will ensure that excess and /or oversized hand baggage is not allowed and gate
withdrawal of such bags must be avoided. No oversized hand baggage to be taken with
passenger onboard. Oversized Hand baggage must be checked, stopped and taken as check-in
baggage only at check-in counter by check-in agents.
Agents knowing Hindi or any other Indian language will be preferred.
Service controller will monitor Check-in activity, close counters in time and release containers
from baggage room for timely closing A/C holds and ensuring on time departures.
FLIGHT CORDINATOR will also monitor and ensure interline connection of baggage,
destination wise loading plan for baggage, and compliance with baggage reconciliation.
Flight supervisor (FLIGHT CORDINATOR) along with the Service Controller will ensure total
compliance of error free APIS transmitted to Delhi (DEL) station, India.
First/ executive class VIP/ CIP passengers with their baggage must be assisted right from the
curb point reception desk (subject to advance intimation of arrival) till check in and later to the
lounge and then to the aircraft.
All passengers must be on board at least 20 minutes before departure.
In case of passenger gate no show; timely action (D-20) must be taken to off load their baggage
to avoid delay to flight departure.
All agents should have a minimum qualification of High School completed.
Air India may choose to provide its own Indian uniform for the staff at appropriate time, till
then the Handling Agent will provide them with their uniforms.
Air India will provide initial training on AI specific systems and procedures by deputing an
instructor. The Handling Agent will depute maximum number of staff to undergo the training
and will absorb the staff cost for training. If the Handling Agent wants additional training for
their staff due attrition / high turnover, the Handling Company will agree to pay for all training
Cost.
Monitoring customer service at check-in line, to assist first/executive class passengers with their
baggage and floor walkers to ensure retrieving heavy/odd size/cabin restricted hand baggage at
Page 8 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
the check-in counters & handover to check-in for tagging/ excess Baggage (if applicable).
Monitoring customer service at boarding gate to assist first/executive class passengers with their
baggage and departure agents / floor walkers to ensure retrieving heavy/odd size/cabin
restricted hand baggage at the boarding gate and & handover to check-in for tagging/ excess
Baggage (if applicable) or as Limited release securely for loading in Security Container/Bulk.
Handling Company will prepare and maintain a flight folder for each flight. The file will
include all documents and flight messages, the final load sheet with remarks and signatures, the
balance chart if done manually, any last minute changes and sent for a particular flight and
handover to AI Rep on daily basis.
Handling Company shall comply with the security procedure introduced from time to time.
Handling company will provide collection facilities for excess baggage and issuing or rerouting
MCO/ E-FIMS / E-ticket. Documents (including but not limited to excess baggage coupons and
check in tickets- as required) to be reconciled according to carrier’s instruction and forward to
AI office immediately together with a daily sales
Monthly sales report must be submitted to AI office concerning all issuing EBG and MCO etc.
Daily sales report summary shall be submitted to AI office after the flight for reconciliation with
the system reporting.
GHA to handle, EMD resolutions for Electronic FIMS EB/ E-ticket / MCO cases, and submits
sales reports on monthly basis.
1.3.2 In addition to the above, the following services must be carried out:
Before opening of Counters, the Check-in staff for passenger handling must attend the Flight
briefing session/ special instructions conducted by the Carrier’s APM.
Baggage reconciliation will be carried out in accordance with the carrier’s security
procedures in the baggage make-up area/designated area in co-ordination with Security
before the loading process.
The Carrier will perform periodic Audits to ensure that the Handling Company complies with
all Regulations, and Air India quality standards.
At all times, while rendering the Ground Handling services, safety procedures should not be
compromised.
The Handling Company will comply with the of CASA(CIVIL AVIATION SAFETY
AUTHORITY), IATA, ICAO, ASOB, SAFA(Safety Audit of Foreign Airlines), Air India,
local airport regulator and any other local / mandatory regulations by Aviation Regulatory
Authority.
Page 9 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Periodic Review meetings will be held between the Carrier and the Handling Agent to review
the quality of service provided by the Handling Company and discuss any modifications if
required.
The Handling Agent shall make all possible efforts to overcome deficiencies in standards of
service brought to their notice during the flight handling activities, within a reasonable time
frame.
In case of delayed arrival of the flight, the Handling Company shall endeavor to reduce the
ground time to 01 hour in order to make up the delay.
Handling Company will ensure deploying industry trained and authorized staff to carry out
various functions under the contract.
The number of check-in counters shall be as specified by the Carrier above in Para 1.1 of the
Resource requirement in order to avoid large queues of passengers and to ensure passenger
check-in time. The counters are to be increased accordingly to keep the passenger check-in
waiting time as specified above in Para 1.2
Handling Company will ensure that Carrier’s logo, Signage’s, flight details and other notices
as specified from time to time, by the Carrier are properly displayed at the Check-in counters
and Boarding gates.
Assist transit passengers on arrival and provide necessary information and documentation,
check-in and smooth transfer of passengers to the connecting carrier.
If Lounge Service is provided then the lounge should be well dressed and presentable as per
standard arrangement, passengers should be greeted and assisted with their personal gear,
offered a seat and drink/snacks with a smile. If the use of Business Centre is available it
should be extended and accurate information on boarding time, gate and delay if any should
be provided.
Handling Company will coordinate all activities in case of diverted flights. All activities
involved in coordination with diverted airport to be handled during any time of the day.
For delayed (long) or AOG flights in case of exigency handling company must provide
additional required staff to assist in rebooking stranded passengers or making hotel
arrangements etc.
Flight supervisor must ensure Aerobridge is positioned safely and timely for arriving aircraft.
Prepare document in advance for mishandled baggage upon receipt of message from the
previous station and provide necessary assistance. [Raising of PIRs and creation of files in
World Tracer System with follow up for 21 days.]
Loading of baggage and cargo should be as per given load plan. GHA must take appropriate
action for handling priority baggage, cargo and mail. Handling Company will maintain a
Page 10 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
<<flight folder>> for each flight for a period of at least 180 days. The file will include the
final load-sheet with remarks and signatures, the balance chart if done manually, any last
minute changes and the loading report duly signed along with the load message received and
sent for a particular flight.
Re-booking / Revalidation & Reissue of tickets in case of flight disruption due any reason
must be done by handling Company within 2 hrs of flight cancellation and transfer
passengers.
In case of flight irregularity, delayed or cancellation, the Handling Company will carry out
issue FIM/ rebooking.
APIS data to be updated and transmitted to DELIN after close of the flight. Any fine levied to
the Carrier for non-compliance will be charged to GHA.
Operational documents/information (Flight plan/WX Chart/NOTOC) will be prepared by
Handling Company and delivered to the flight commander.
ZFWT will be calculated and briefed to flight commander by Handling company.
Complete handling and full support to Deportee passengers will be given by the Handling
Company which will include:
a) Flight arrangement (rebooking) on Air India or other carrier.
b) Assistance to passenger (Meals/telephone/baggage check at Customs/
escort to gate for return flight and other unanticipated incidents).
c) Arrangement of hotel accommodation and security guard as and when
necessary.
d) Assist carrier in coordinating with Handler/ Handling at Diversionary Airport.
1.4 Functioning of Officers/ Agents/ Staff:
1.2 Ramp Cordinator
Ramp /flight cordinator must ensure availability of Aerobridge operator at ETA-10 mts and STD-10
mts.
The timings of first and last bag on the belt to be maintained and submitted to the Airport Manager on
a daily basis.
Ramp coordinator must ensure Aerobridge is positioned safely for arriving aircraft.
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
The Ramp coordinator must be trained for Safety, DGR handling and duly authorized for operating the
aerobridge equipment being operated from the training division of the handling agency, records to be
made available on request.
Ramp coordinator to sign and return the loading sheet certifying, “Loading has been carried out as per
given loading plan.”
Ensure all bags are loaded in time
Utmost priority to be given for delivery of First / Business class baggage. Hence immediately on
arrival the priority containers to be offloaded and taken to the arrival. In case of the message about
first / Executive class baggage loaded in bulk same should be immediately offloaded and taken to
arrival. Even in the case where economy class baggage, container gets offloaded first, the first set of
baggage on the delivery belt must be the priority class baggage.
Departing baggage should be loaded destination wise as per given plan and “mixed can” loading not
to exceed ONE can per flight unless agreed by AI in certain situations.
Priority class baggage if loaded in any other can for some reason, must be reported on loading sheet.
Passenger Services Supervisor- Turn Round Coordinator - TRC (Dedicated Supervisor)(i) FLIGHT CORDINATOR will be over all in-charge of complete comprehensive Ground
Handling and a single centralized Handling Company officer to liaison with Air India Airport
Manager.
(ii) To prepare Flight briefing with relevant Special handling messages on daily basis.
(iii) Sorting telexes/ mails.
(iv) Printing PNL’s and special handling for next day.
(v) ROC -.
(vi) Pre Catering Order
(vii) Faxing / email information sheet to relevant department.
(viii) Delay / Departure / Special Handling messages/ WCHR messages etc.
(ix) AOS(area of sales for ticketing/ EBT /MCO etc) Reports prepared on a daily basis.
(x) Liaise with CUTE/SITA in case of system failure, action of telex messages and liaising with
other agencies for WCHR / Ambu-Lift/ Stretcher Cases.
(xi) Overall flight Supervision Liaison with Ramp / Bag- room / Connections / Cleaning / Catering /
Baggage Reconciliation and other concerned agencies.
(xii) Ensure all post flight messages such as Hazmat Reports, E-ticket closure reports, Departure
reports ULD arrival and departure message etc are sent on a daily basis.
(xiii) Regular handing over of Revenue documents and other flight documents to Air India Page 12 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Official.
Dedicated Service Controller/ Counter Supervisor
i. Will brief all check-in Agents thoroughly as per briefing attended with Air India Duty Managers.
Supervisor and floor walkers must promote AI services e.g. “Get up Front” scheme where
upgrades are bought at the airport, and any other offers of Air India that are announced from time
to time.
ii. Ensure proper queuing maintained at all times. If a particular passenger/group at check-in counter
are waiting for too long, check reason and suggest passenger/group move away from check-in
counter to make way for other passenger to check-in and sort out the passenger/group problem.
iii. Ensure staff do not get into altercation with passenger at check-in or Customer Service Desk.
iv. Ensure that Floor Walker checks passenger name against list of passenger direct them first to
Customer Service desk.
v. No Fly List/Selectee List procedures should be strictly adhered to. When required necessary
clearance should be obtained from Security Department and NFL/SL Cell
vi. The number of Check-in counters shall be as specified by the carrier in the Resource requirement
in order to avoid long passenger queues.
vii. Accounting the Correct count of check in passenger, closing all e-tickets and take care of pre-flight &
post flight functioning.
viii. Ensure that all passengers requiring special assistance are attended and escorted till the gate within the
stipulated time.
Arrival Agents:
i. To meet the flight.
ii. Ensure all First and Executive class passengers are facilitated.
iii. All transit passengers are met and assisted. The transit list needs to be carried .
iv. Check in PSS the Wheelchair requirements and also verify with crew and arrange requisite
number of wheelchairs for passengers.
v. Liaison with Ramp supervisor to receive arrival/off-loaded Strollers/car seats/gate bags/
Automated Wheel chair from ramp(loaded in bulk) to jetty at aircraft door.
vi. Proceed to arrival hall and check if Priority Bags taken off belt and kept available for First and
Executive class passengers.
vii. If bags take time to be delivered liaise with ramp supervisor to ensure timely delivery.Page 13 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
viii. Arrange for baggage handlers to offload bags if Immigration queues too long and same bags
going around on baggage belt.
ix. Note down actual timings for first and last bag and give the same to back office staff on a daily
basis. Do not rely on Airport Authority timings of first and last bags.
x. While in arrival Hall, ensure two arrival staff (one arrival lead agent and one porter) available at
Baggage Hall for passenger assistance. These staff will offload F/J class and Crew baggage from
arrival belt and line up to reduce congestion on belt. Also ensure put up play card stand clearly
indicating priority and crew baggage.
xi. Monitor and note number of PIRs raised.
xii. Monitor and identify hot connections and assist promptly.
xiii. Check and ensure that crew transport has arrived.
xiv. Check that cleaners are available to board as soon as the crew clears aircraft for cleaning.
xv. Monitor cleaning and advise the cleaning supervisor to be reasonably/ realistically quick.
Gate Agents (Departure):
i. Ensure boarding staff arrives at gate 30 minutes prior to boarding along with stationary.
ii. Ensure mandated announcements are made from time to time.
iii. Board crew.
iv. Check with crew for commencement of boarding.
v. Ensure boarding in an orderly manner, in priority as advised by Carrier’s Duty Manager. Follow
the Star Alliance procedures for boarding of premium passengers.
vi. Monitor passenger hand bags closely and charge EBT whenever applicable. If situation is getting
out of control, seek AIR INDIA Official’s assistance and guidance/decision.
vii. Monitor floor walkers and ensure they regularly check security area for our last minute passenger.
viii. D-30 assess the number of passengers not boarded and bring to Air India Duty Manager’s
attention.
ix. In case of gate no show, etc. , liaise with ramp supervisor if bags to be offloaded.
x. Ensure Ramp supervisor forwards Strollers/car seats/gate bags/ Automated Wheel chair to ramp
to be loaded in bulk.
xi. Ensure all documentation (PIL/Manifest/Seat Charts/Load sheet/LIR) are on board D-30.
NOTOC must reach at D-60 mts on aircraft.
xii. Once all on board as per system, tally boarding stubs and sign certification sheet and hand over to
Air India Official for Flight release.
xiii. Send forward(NSFT) message to destination station (for generating AHL at destination station) Page 14 of 43
Carrier’s Initial……… Handler’s Initial……..
AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
for the baggage pieces not loaded into aircraft for any reason, by D+20 minutes.
1.5 PASSENGER HANDLING AT CHECK-IN COUNTERS: (Follow star alliance procedure)
i. Greet Passengers with a smile.
ii. Efficient, Customer friendly and warm service.
iii. Check-in process of passengers should not be more than 3 minutes per passenger.
iv. Waiting time at Check-in queues should not be more than 15 minutes.
v. Travel documents of passengers shall be checked by Handling Agent’s Check-in staff at the
counters.
vi. Counters for economy class 1 hour and premium class check-in shall close 45 Minutes prior to
Departure respectively.
vii. Check-in to be performed on the Carrier’s -DCS system.
viii. Supervision to be done by Handling Agent’s supervisory staff proficient in AI flight
Handling.
ix. Pre check-in of First and Business Class and VIP/CIP passengers to be done to reduce time
spent at the counter.
x. Monitoring of RBD violation mismatch, Date change penalties, fare difference etc and
collections to be made accordingly.
xi. Offer upgradation to applicable class (RBD) ticket holders of Economy class as per guidelines
of Get Upfront Scheme of Air India
1.6 SPECIAL HANDLING:
a) Departures :
Staff to be positioned at the First Class/Executive Class counter to Meet and Assist passengers for
Check-in. First class passengers to be escorted from kerb side to the Lounge and Executive Class
passengers to be escorted till aircraft door on request basis.
At the time of boarding escort all passengers from Lounge to the respective gate.
Page 15 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
b) Transit/Arrival :
Staff to meet First Class/Executive Class passengers at the gate on Arrival and guide them/escort them
to Immigration/Customs on request basis.
Additionally we have VIP movements through VIP Suites. This would require 1 member of the team
to facilitate the VIPs on Departures/Arrivals. Further please note that on occasions the special handling
staff would be required to receive/ see-off/ facilitate passengers connecting out of other Terminals.
1.7 FLOOR WALKER & BAGGAGE HANDLERS :
i. To ensure queues are setup and prior to check in/boarding.
ii. To escort passengers to Out of Gauge (OOG) counter.
iii. Liaise with WCHR service provider to ensure timely assistance to PRM passengers.
iv. Handling of baggage for our premium passengers as advised by Air India Duty Manager from
time to time.
v. Make sure availability of all joining passenger for boarding A/c and find out any missing
passenger.
vi. Check out any out of gauge or excess cabin baggage at security hold area and direct passenger
for EBT payment at gate.
1.8 TICKETING and CASH COLLECTION for Tickets and other services
Staff working at this desk should have knowledge of Reservations/Ticketing and Fare Construction in
addition to the following:
i. Issuance/Reissuance of tickets.
ii. Issue EMDs for Penalties, Excess baggage etc.
iii. Rebooking passengers with mis-connections and / or issuance of FIMS.
iv. In case of over bookings alternate flights to be looked for with other airlines prior to
commencement of check-in.
v. Accounting of revenues at the end of each shift.
vi. Telex message/email to destination/ en-route stations for deportees to be sent post flight, clearly
indicating if COD or not.
vii. Revalidation of the tickets in case of flight cancelation. Page 16 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
viii. Provide rail and fly tickets as and when desired.
1.9 ARRIVALS:-
i. Jet Bridge to be operated/arranged to be operated and aligned to the Aircraft as per local
procedure.
ii. Staff to be at the gate at least 15 minutes prior to ETA of flight.
iii. Passengers needing special attention e.g. Wheelchairs, UNMs, Deportee etc shall be handled by
the staff.
iv. Staff to guide passengers to Arrival Hall and provide assistance in the Arrival hall for baggage
collection.
v. Liaison with authorities for any Inadmissible passenger and to inform Air India Official
accordingly.
vi. Liasion with Airport Authorities for passenger buses in case aircraft being parked on remote
bay well in advance. Ensure positioning of required no. of Buses at ETA-05 mts. at designated
remote bay for arrival pax.
1.11 DEPARTURES:
i. Staff to be positioned at the boarding gate 30 minutes prior to boarding commencement.
ii. Travel documents to be checked for all flights at the departure gate.
iii. Proper queues of the passengers to be formed to ensure orderliness prior to Boarding.
iv. Zone / Row wise Boarding as per Star Alliance procedure, with special attention/handling of
premium passengers to be done and regular announcements to that effect to be made.
v. Staff to be positioned at each jet bridge entry point (step ladder in case the aircraft is parked on
tarmac position) for retrieval of stubs of boarding cards.
vi. Staff to be positioned at the time of boarding to keep correct count of stubs and highlight the
check sheet.
vii. Retrieval of any Hand baggage / Stroller and Security items and to be assigned to ramp for
loading into the Aircraft.
viii. 100% accuracy to be established in respect of the correct count of passengers / transit cards
and Boarding card stubs, which is a mandatory requirement of the security procedure followed
by AI as per the guidelines of Bureau of Civil Aviation Security Govt. Of India. No deviation to
be made at any time.
ix. Liasion with Airport Authorities for passenger buses in case aircraft being parked on remote
bay. Ensure positioning of required no. of Buses at D-90 mts at boarding gate for departing Page 17 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
pax.
2. FLIGHT OPERATIONS FUNCTIONS:
i) The handling Agency meets the requirements and has the approval from the Local Authority
to carry out the Flight Operations functions.
ii) Functions/ services mentioned in Annex – IV of this tender as per IATA SGHA 2013 are to be
performed only by the qualified, certified and experienced staff.
iii) Staff communicating with the crew on RT should be qualified and appropriately licensed.
iv) Staff handling Flight operations functions should be familiar with the Flight Dispatch
activities and should be well conversant with the following activities/Functions:
a) ICAO ATC flight plan format.
b) Filing the flight plan with ATC.
c) MET folder (collecting from local MET office/down loading from website).
Print all relevant documents (by Handling Company only) required for Flight
operations which is to be handed over to operating Captain
d) R/T Terminology.
e) Operational Flight plan being supplied by vendors / carrier and sending the
appropriate Flight Plan Generation Request to the Flight planning vendor’s
computer system. (Flight Plan prepared at India – Liaison with India/Crew for
all FP related issues).
v) The handling Agency should be able to provide Flight Operations Services at the Company
Designated Alternates for John F Kennedy International Airport.
vii) Air India or Director General of Civil Aviation of India, singly or jointly may inspect flight
operations facility of the vendor, to confirm the flight operations set up, operational
capabilities and qualified manpower to provide flight operations functions.
Functioning of Load Controller:
EZFWT to be given to the Departure captain while reporting at the check-in counter in order
to finalize the fuel figure.
ZFWT will be calculated and briefed to flight commander by Handling company
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
immediately after the closure of check-in counter.
Operational documents/information (Flight plan/WX Chart/NOTAM) will be prepared by
Handling Company (Load Controller) in liaison with Carrier Base station, print the required
document and deliver to the flight commander well in advance.
Loading of baggage and cargo should be as per given load plan.
Load sheet to be delivered to Aircraft 30 minutes before ETD.
03 Copies printed of flight plan at the time of CIC briefing.
5 SECURITY SERVICES AND RESOURCE REQUIREMENTS
The Handling Agent should comply with requirement, regulations and procedures of TSA/ FAA. The Aviation
Security Operations Branch (ASOB) – Office of Transport Security, Department of Infrastructure, Transport,
Regional Development and Local Government, Bureau of Civil Aviation Security (BCAS) Govt. of India, Air India,
as applicable from time to time, while following the laid down procedure. The Handling Agent will check with AI
Operations for flight movements on daily basis and deploy manpower accordingly. All handling agency staff must
follow Air India’s security requirements and procedures.
Page 19 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
ANNEX-III
SERVICE LEVEL AGREEMENT
Attachment to Annex B ___________. (The Annex II -Regarding resource requirement forms part of this
SLA). This SLA is made between the representatives of Air India Limited (The Carrier) and
______________________________ (the Service Provider) at the location JFK concerning service delivery
standards for the ground handling services contracted between the two parties. This document is being
singed to ensure that both parties are able to monitor and maintain high satisfaction level to carrier’s
passengers.
The service elements outlined below are general and are based on prevailing industry standards. They can be
extended/reduced or added to as agreed between the parties considering factors such as facilities available,
infrastructure, type of aircraft operated etc. at the respective locations.
Preamble: This SLA will enable a quantified monitoring of services and to enable regular review of service
standards. The Service Provider is aware that the delivery of service standards shall not compromise safety
of procedures. The penalties levied by Carrier under this SLA does not require any notification under
Paragraph 10 of Annex-VI.
Performance below Service Levels
The performance below laid down Service standards and levels shall attract penalties. The penalties are
specified under 2 parts hereunder. The penalties indicated at para Á,B,C,D of this Annex, shall be
independent of parameters & penalties stated in Para E. The penalties, so mentioned in Para E, shall
apply on the total monthly GH bills.
A. Punctuality (On Time Performance ) - Target : 100%There will be no penalty for GH delay up to 05 minutes. However, for GH delay above 05 minutes,
the percentage penalty of the handling charges of the flight shall be as under:
Delay Penalty06-15 10%16-30 minutes 15%
31-44 minutes 25%
45 minutes and above 50%
Page 20 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
B. Aircraft Safety - Target : NIL Incident of Safety Breach
Criteria – Damage to aircraft by the act of Handling Company employee or the employee of its outsourced agency. Penalty - AI will reserve the right to impose the penalty of up to 100% of handling charges besides the clauses in the main agreement.
C. Security - Target : Nil security breaches(airport security directives, airport
regulations, 100% baggage reconciliation, breach of CASA(Civil Aviation Safety Authority), ICAO
regulations- Annex17 etc.,) within the responsibility and control of Handling Company.
Penalty: Reimbursement of fines/fees imposed on Air India .
D. Documentation
Sr.No. Description Compliance Penalty
i) APIS for all passengers to be sent 100% Reimbursement of fines/fees
imposed on Air India by
immigration, FRRO authorities,
applicable airfare etc. to be
reimbursed to Air India in case of
deportation.
ii) No Passenger Documentation
Check error -(Identity, passport,
visa)
100%
iii) No acts of omission and
commission by Handling
Company employee.
100% Revenue loss to Air India due such
acts by Handling Company
Employee.
iv) No mishandling due check-in
error in handling
100% Actual compensation paid to the
passenger will be recovered
v) No baggage left behind 100%
vi) Correct documentation of
PIR/DBR
100% Actual compensation paid to
the passenger will be
recovered
E. Performance Parameters and Penalties -
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Sr.
No.
Service Requirement Penalty per flight if not
complied amount in USD
1 Counter opening 4 hrs before STD 150
3 Check-in Agent Total 06 100 per staff
4 Gate staff /
Arrival staff
as para 1.1 of Annex-II 100 Per staff
5 Container/Belt
loader
2 container loaders with trestle and/or belt
Loader immediately on arrival
150
6 Baggage delivery First baggage on belt to be business class
baggage in 10 mins after arrival
150
First Economy class baggage 15 mins after
arrival
150
Last Baggage 40 min of arrival 150
2 Baggage handlers in customs/ arrival hall/
arrival belt
100
Outbound- positioned 15 mts prior to ETA 200
16 Re-booking/ e-
ticketing/Re-
validation &
Reissue of
tickets.
Within 2 hours of flight cancellation and
transfer passengers.
Immediate for passenger reporting at airport
for normal/schedule flights.
200
17. WHCR/ PRM Waiting time not to exceed 15 mins 150 per pax
F Other targets and penalties
Sr. No. Activity Monthly
Target
Penalty for not meeting
target
(% of monthly bill)
ULD SCM/float message- 1st & 15th of every
month
100% 1%
NOTOC (Cargo)to be presented to the Captain
D – 1 Hrs.
100% 1%
Page 22 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Sr. No. Activity Monthly
Target
Penalty for not meeting
target
(% of monthly bill)
Maintain ULD Float as per (not more than
agreed allocated ULD float + 10 %)
100% 3%
2 SAFETY
DGR/AVI/VAL/ HUM acceptance strict to
IATA regulations
100% 1%
Staff working in operational area to be trained
in Airside Safety and SMS
(Safety Management System).
100% 3%
Damage to A/c by an act of Handling Company
or its Employee of its outsourced Agencies.
Nil Incident/
Accident
100% + as per Para 4 of
Annex-B.
Any liability arising out of damage/loss caused
to third party property/person due negligence of
GHA employees/Outsourced employees or
deficiency in the procedures.
Nil Incident Any such liabilities or
associated costs.
Quarantine-
any fines / penalties by Local regulator
Nil Any fine imposed to
Carrier
All above parameters shall be taken only wherever they relate to Handling Company and is within Handling
Company’ responsibility & control.
Handling Company to provide the handling report for certification by the authorized AI representative
after each flight.
Signed the Signed theAt At New Yorkfor and behalf of for and behalf of
___________________Name: ______________Designation: ___________________ Air India Limited
Name: Anji UndruDesignation: Manager - JFK(The contract administrator)
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
ANNEX - IV
COMPREHENSIVE HANDLING SERVICES REQUIRED BY AIR INDIA AS PER IATA AHM
810, 2013 VERSION (including yellow pages* of 36th edition).
Section 1 –Management Functions
1.1.2, 1.1.3, 1.1.4
1.2.1, 1.2.2, 1.2.3(a)(b)(c)(d)(e)(f)(g)(h)(i)(k), 1.2.4, 1.2.5(a)(c), 1.2.6(b)(including interim relief
payments for disrupted passengers)
1.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.5, 1.3.6, 1.3.8, 1.3.9
1.4.1(b), 1.4.2, 1.4.3 , 1.4.7, 1.4.8
Note:
1.2.3(a)Administrative duties shall be as per instructions by the carrier.
1.2.4 Maintain relevant, current and updated manuals for all the services in their office for reference
any time.
1.4.2 & 1.4.3 (limited to assist the carrier’s station management as required),
Section 2 - Passenger Services
2.1.1, 2.1.2, 2.1.3(a)(1)(2- 15 cases per flight monthly cumulative basis)(3)(4)(7), 2.1.3(b)(5)(6),
2.1.4(a)(1)(2), 2.1.4(b with carrier’s contracted service providers-liaison)(3)(4)(5), 2.1.5, 2.1.6(a),
2.1.7, 2.1.8(b)(1)(liaison with SACL (New York Airport Corporation Ltd.), 2.1.8(a)(2,3), 2.1.9(a)(b-Air
India documents to be used for issuance of EBT/ MCOs)(d)(including booking/ rebooking, issuance /
reissuance, e-FIMs/ EMDs, DBC Vouchers etc.),
2.2.1, (*)2.2.2(a)(c)(d), 2.2.3(a)(b)(1,3,4), (*)2.2.4(i)(iii)(iv), 2.2.5(1,4)(use of AI Documents)(4-Hand
held debit machine (EFTPOS Machine and Weighing scale at gate by Handling Company),
(*)2.2.6(a)(1)(2)(i), (*)2.2.6(b)(1)(2)(i)(iii)(iv), 2.2.7(a,d), 2.2.8(a), 2.2.9(a), (*)2.2.10(a,b)(1)(2)
(i,iii,iv) (AI stationery to be used), 2.2.11(a)(b-in per carrier instruction)(1,4), 2.2.12(a), 2.2.13(a,d),
2.2.14(a,d), 2.2.15, 2.2.16, 2.2.17,
2.3.2(a), 2.3.3(a), 2.3.4(a)(1,2,3,5,6)-twenty one days, 2.3.4(b)(4-at recharge)(7)(only liaison with
carrier’s contracted service providers)
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Note:
2.2.3- Any penalty by immigration authorities and costs of deportee handling / travel shall be debited to
handling company if the passengers travel on expired passport and/ or visa or travel document
irregularities-provided events are within Handling Company’s control)
2.3.4, 2.2.11 & 2.2.12- as per instructions of AI representatives.
2.2.13 – Get Upfront Scheme to be promoted
Section 4 - load Control Communication, Flt. Operation and Crew Management
4.1.1, 4.1.2(a)(b)(1)(including one manual load and trim per month)
4.2.1, 4.2.2(a)(b)
4.3.9,
4.4.1, 4.4.2, 4.4.3(b), 4.4.4, *4.4.5, 4.4.6(a), 4.4.7
Note:
Maintain a message file containing all above mentioned messages pertaining to each flight for a
minimum of 90 days.
Section 6 - Support Services
6.2.2 (a-SITA -DCS)(1,2,3,4,6)(c)(5-world tracer)(8,9- LMS), 6.2.3(b)(as and when required)
(*)6.6.1(b)(1,2) (ii)(iii),
6.7.1
Section – 7 Security Services
7.1.1(a)(1,2), 7.1.2(b), 7.1.3(b), 7.1.4(a)(1,2,4),
Note:
7.1.3(b)(only liaison with security service provider)(no resource deployment required)
7.1.4 NSFT(not seen for transfer) message to be sent to destination by D+20
Page 25 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
ANNEX - V
HANDLING COMPANY PROFILE
Please furnish following information and other relevant information pertaining to your Handling Company in
general and your facility and capability for Passenger handling including load and trim at John F Kennedy
International Airport, New York (JFK) in particular covering following:
Sr. Description Comply /
Agree/
Yes
Remarks / Info
1. Name, Address, Contact Telephone number, Fax
number, e-mail address etc.
2. Brief resume of Handling Company specifying
capabilities for providing various handling
services to different aircraft at Terminal-4, John
F Kennedy International Airport in particular.
3. Please specify the services you are offering
from the following in this tender and confirm
that you are Authorized/ Licensed Handling
Agent at Terminal-4, John F Kennedy
International Airport for the services with
reference.
I Passenger
iii Flight Ops
4a Please give brief description of resources held
at John F Kennedy International Airport & the
date since when providing handling services at
John F Kennedy International Airport.
I Manpower (on Company’s pay roll)
Ii Managerial
Page 26 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Sr. Description Comply /
Agree/
Yes
Remarks / Info
iii Supervisory
Iv No of skilled personnel,
V unskilled workmen
4b Assets : Offices, workshop facility etc.
No of Airlines handled with SITA DCS check-
in system at
d) Number of simultaneous Passenger wide-
bodied flights you can handle at JFK.
e) Number of flights that you will be required to
handle when AI flights are on ground - Please
specify Day-wise position giving flight details.
5. Experience as Handling Agent in John F
Kennedy International Airport.
6 Number of airlines handled at present at John F
Kennedy International Airport (JFK).
I Name of Airlines
Ii Services Provided
iii Type of Aircraft
Iv Type/ Name of DCS Handled
7 Please confirm that you will be in a position to
handle AI flights in AI's own computerized
SDCS through CUTE.
8 Necessary Carrier specific Training including
Load & Trim, Carriers SDCS, etc. as decided by
Page 27 of 43
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TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Sr. Description Comply /
Agree/
Yes
Remarks / Info
the Carrier will be provided for which no
reimbursement will be made to the Handling
Agent by the Carrier for Deputing their staff to
undergo the same.
9 Please provide Handling Company’s approx.
financial turnover annually - by way of
providing ground handling service at John F
Kennedy International Airport.
10 Contact person for this tender with contact
address, telephone No, email etc.
11 Please confirm that you comply with all
requirements under of TSA/ IATA/ ICAO/FAA/
JFK Aviation REGULATORY AUTHORITY
(LOCAL) LOCAL AIRPORT REGULATOR
local laws/rules related with safety, Labour,
Airports Authority and any other applicable
regulations.
12 Please confirm that resources, procedures and
service standards as per Annex II will be met
and that a Service Level Agreement will be
discussed and entered into. In case of non-
compliance, penalty clause to be discussed and
agreed upon.
13 Liability & Indemnity and Standard
Termination clause as per article 8 and 11 of
IATA SGHA 2013 version must be acceptable
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Sr. Description Comply /
Agree/
Yes
Remarks / Info
to Handling Company. Please confirm.
14 Please confirm that you will be able to
commence all services, as indicated in Annex
IV effective 1st August, 2017, provided the
contract is awarded to you.
15 Payments will be effected locally by Air India
office at JFK in local currency.
16 As an authorized Handling Agent, you are
required to submit your offer for the "The
Handling comprising of Pax (including Load &
Trim).
17 The Handling Company will be eligible for
further Technical Evaluation if it obtains
minimum 12 points in the “Requirement
Grading in the table at Para 18 below. The
commercial offer of only technically suitable
parties will be opened.
18. Please confirm that the submitted quote
(Commercial Offer-Annex-VI) remains valid
for six months from the Tender Hosting date.
19. EVALUATION / QUALIFYING CRITERIA
In order to assess the capability of service providers, who show interest in our selection process, point system
of evaluation has been indicated in this process.
A. Minimum points to be obtained to qualify for the final Evaluation process is Twelve (12).
Page 29 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
B. The term “Ground Handling Services” means services meeting all requirement as in Annex IV of ‘IATA
SGHA (January 2013) & Yellow pages of AHM 36th edition’.
Sr. no. Parameter Points Party’s response
i) Number of years in the business of providing Ground Handling services for scheduled
commercial Passenger flights at JFK.
Less than 3 years. 0
3 to 5 years 1
6 to 9 years 3
10 years & above 5
ii) Number of airports where you have Ground Handling services set up for passenger flight
handling in America.
One airport 1
2 to 5 airports 2
6 to 9 airports 3
10 airports & above 5
iii) Total number of scheduled client airlines (Pax flights) to which you are providing Ground
Handling services at the airports of your operation.
Less than 03 client 0
03 to 05 clients 1
06 to 10 clients 2
11 to 15 clients 3
16 to 20 clients 4
21 & more clients 5
iv) Maximum numbers of flights handled by Handling company during the year (2016) at New
York (JFK) – Handling company who has provided the services, to less than 500 flights will
not be considered for further evaluation.
500 – 1000 flts. 1
1001 -2000 flts. 2
2001 -3000 flts. 3
3001 -5000 flts 4
5001 & above 5
v) Number of scheduled Passenger flights (Wide Body) handled at the same time (bunching of
flights) at Terminal 4, John F Kennedy International Airport, New York(JFK). If nil wide
Page 30 of 43
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Sr. no. Parameter Points Party’s response
body flight is being handled presently , the Handling Company will not be considered.
Less than 02 flights 0
02 – 04 flights 1
05 - 09 flights 2
10 - 15 flights 3
16 -20 flights 4
21 & above 5
vi) Safety Track Record-Nil Ground Incident at John F Kennedy International Airport.
Nil Incident for last 2 years 1
Nil Incident for last 5 years 2
Nil Incident for last 10 years 3
vii) The Annual Turnover in Ground Handling Business at New York, (USD.)
less than 5 million 0
5 to 10 millions 1
More than 10 upto 20 millions 2
Above 20 millions 3
viii) Is Service Provider ISAGO certified?
Yes 3
No 0
ix) Number of Accreditations / Certifications/Approvals for Ground Handling services held.
One 1
Two 2
Three 3
Four 4
Five & above 5
x) No of Star Alliance Airlines handled (Indicate Airlines Names) by Service provider at
JFK.
Nil Airlines 0
01-03 Airlines 1
04-06 Airlines 2
7 or More Airlines 3
xi) Is Handling Company having Ground Handling experience of B-787 /B-772 & 773.
No 0
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TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Sr. no. Parameter Points Party’s response
Yes 2
20 PLEASE DO NOT QUOTE PRICE IN RESPONSE TO THIS ANNEXURE.
All responses to be signed by Authorized Signatory with company Seal.
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Carrier’s Initial……… Handler’s Initial……..
AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
ANNEX – VI
COMMERCIAL OFFER
Your quotation must cover following points:
Quotation for providing comprehensive services as per service requirements listed in Annex IV for respective
services and meeting the resources required / procedures and service standards as in Annex II for handling of
Air India flights (B777-200/300/ B787-800/900) at Terminal 4, New York, America.NSW-2020.
Please note, your quotation must be in the form of Annex B, simplified version of IATA SGHA January 2013
and yellow page of AHM 36th Edition, with the rates as in the following format.
PARAGRAPH 1 - HANDLING SERVICES AND CHARGES
1.1For a single ground handling consisting of the arrival and the subsequent departure at agreed timings of the
same aircraft, the Handling Company shall provide the following services (Same as in Annex-IV) of this
SGHA at the following rates in USD.
1.1.1 COMPREHENSIVE HANDLING SERVICES REQUIRED BY AIR INDIA AS PER
IATA AHM 810, 2013 VERSION (including yellow pages* of 36th edition).
Section 1 –Management Functions
1.1.2, 1.1.3, 1.1.4
1.2.1, 1.2.2, 1.2.3(a)(b)(c)(d)(e)(f)(g)(h)(i)(k), 1.2.4, 1.2.5(a)(c), 1.2.6(b)(including interim relief
payments for disrupted passengers)
1.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.5, 1.3.6, 1.3.8, 1.3.9
1.4.1(b), 1.4.2, 1.4.3 , 1.4.7, 1.4.8
Note:
1.2.3(a)Administrative duties shall be as per instructions by the carrier.
1.2.4 Maintain relevant, current and updated manuals for all the services in their office for reference
any time.
1.4.2 & 1.4.3 (limited to assist the carrier’s station management as required),
Section 2 - Passenger Services
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Carrier’s Initial……… Handler’s Initial……..
AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
2.1.1, 2.1.2, 2.1.3(a)(1)(2- 15 cases per flight monthly cumulative basis)(3)(4)(7), 2.1.3(b)(5)(6),
2.1.4(a)(1)(2), 2.1.4(b with carrier’s contracted service providers-liaison)(3)(4)(5), 2.1.5, 2.1.6(a),
2.1.7, 2.1.8(b)(1)(liaison with SACL (New York Airport Corporation Ltd.), 2.1.8(a)(2,3), 2.1.9(a)(b-Air
India documents to be used for issuance of EBT/ MCOs)(d)(including booking/ rebooking, issuance /
reissuance, e-FIMs/ EMDs, DBC Vouchers etc.),
2.2.1, (*)2.2.2(a)(c)(d), 2.2.3(a)(b)(1,3,4), (*)2.2.4(i)(iii)(iv), 2.2.5(1,4)(use of AI Documents)(4-Hand
held debit machine (EFTPOS Machine and Weighing scale at gate by Handling Company),
(*)2.2.6(a)(1)(2)(i), (*)2.2.6(b)(1)(2)(i)(iii)(iv), 2.2.7(a,d), 2.2.8(a), 2.2.9(a), (*)2.2.10(a,b)(1)(2)
(i,iii,iv) (AI stationery to be used), 2.2.11(a)(b-in per carrier instruction)(1,4), 2.2.12(a), 2.2.13(a,d),
2.2.14(a,d), 2.2.15, 2.2.16, 2.2.17,
2.3.2(a), 2.3.3(a), 2.3.4(a)(1,2,3,5,6)-twenty one days, 2.3.4(b)(4-at recharge)(7)(only liaison with
carrier’s contracted service providers)
Note:
2.2.3- Any penalty by immigration authorities and costs of deportee handling / travel shall be debited to
handling company if the passengers travel on expired passport and/ or visa or travel document
irregularities-provided events are within Handling Company’s control)
2.3.4, 2.2.11 & 2.2.12- as per instructions of AI representatives.
2.2.13 – Get Upfront Scheme to be promoted
Section 4 - load Control Communication, Flt. Operation and Crew Management
4.1.1, 4.1.2(a)(b)(1)(including one manual load and trim per month)
4.2.1, 4.2.2(a)(b)
4.3.9,
4.4.1, 4.4.2, 4.4.3(b), 4.4.4, *4.4.5, 4.4.6(a), 4.4.7
Note:
Maintain a message file containing all above mentioned messages pertaining to each flight for a
minimum of 90 days.
Section 6 - Support Services
6.2.2 (a-SITA -DCS)(1,2,3,4,6)(c)(5-world tracer)(8,9- LMS), 6.2.3(b)(as and when required)
(*)6.6.1(b)(1,2) (ii)(iii),
6.7.1
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AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Section – 7 Security Services
7.1.1(a)(1,2), 7.1.2(b), 7.1.3(b), 7.1.4(a)(1,2,4),
Note:
7.1.3(b)(only liaison with security service provider)(no resource deployment required)
7.1.4 NSFT(not seen for transfer) message to be sent to destination by D+20
1.1.2 Handling Charges and Discount
(i) Comprehensive Flight handling rates (USD) comprising of Passenger handling including and all
services of Para 1.1.1 are as follows:Type of Aircraft Type of Operations (Rates in USD)
Per Transit Per Turnaround Per Terminating +
Originating
B787-800/900,
B777-200LR, B777-300ER
B747-200/300/400
B737
The above flight handling charges per flight are inclusive of:(i) Resources requirement and Service standards mentioned in Annex II.(ii) All Service Requirements mentioned in Para 1.1.1.(iii) VAT charges(if applicable)(iv) Taxes, surcharges, royalties etc. that may be applicable
.List exclusions, if any, on above quoted rated (in case no exclusions - indicate as NIL).
(ii) Discount Percentage (%) on basic flight handling charge Para 1.1.2 (i).
Total number of flights in a month. 1 daily flt. 32 to 38 flts per
month
39 or more flights
per month
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Carrier’s Initial……… Handler’s Initial……..
AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Note:
Lowest quote shall be calculated based on the total cost to the carrier after taking into account- Handling rates
quoted at para 1.1.2 (i) at current volume of flight operations, applying discount offered at para 1.1.2 (ii) on the
current volume of operations and adding taxes and other charges if any applicable.
1.2 Handling in case of Technical landing flight will be charged at Twenty (20) % of the above transit rates
in sub-paragraph 1.1.2(i), provided that a physical change of load is limited to crew change.
1.3 Handling in case of return to ramp will not be charged extra, provided that a physical change of load is
not involved.
1.4 Handling in case of return to ramp involving a physical change of load will be charged as for handling
in case of technical landing in accordance with Sub-Paragraph 1.2 of this Annex.
1.5 In case of “LIVE-IN-FERRY-OUT” & “FERRY-IN-LIVE-OUT” flight, 25% of the rates in Para
1.1.2(i) will be charged.
1.6 No additional charge should be levied to AI for handling flights during nights, holidays, weekends,
Bank holidays, off days or for overnight stay.
1.7 There will be no charge for flight cancellations where the Carrier informs/gives notice 8 hours prior to
schedule time of Arrival. If less than eight hour notice is given, actual manpower utilized will be billed
up-to a maximum 20% of Basic handling charge.
1.8 In case of diverted flight without change of load or change of load limited to and necessitated due
Sick/indisposed passenger/medical emergency cases, a maximum of 25% of the transit rate as in Para
1.1.2(i) will apply.
1.9 No escalation in handling charges will be acceptable in case of change in schedule of flight Operations
or frequency.
1.10 Handling company to confirm the takeover of the Carriers flights handling with effect from August 1 st
2017, if the contract is awarded to you.
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Carrier’s Initial……… Handler’s Initial……..
AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
1.11 In addition to the Article 1.6 of the Main agreement, in the event of an accident or incident involving
the carrier’s aircraft which causes the carrier to activate its emergency plan, the Handling Company
will utilize the emergency plan as agreed between the parties responding to such situation and to assist
survivors and families.
1.12 All Handling Company Staff must be trained with all requisite certificates as required by Local
Aviation/ Airport Operator including Safety Management System(SMS).
1.13 Handling Company will extent necessary cooperation during periodic audit by the safety and regulatory
agencies.
1.14 Diversionary Handling- The Handling Company will provide ground handling support for the carrier in
the event that a flight diverts to airports where the Handling Company has established operations. Such
flights will be charged a technical landing in accordance with Para 1.3, unless a change of load is
required. If a change of load is required, charges will be asper the additional. The Handling company
agrees that they will also arrange handling of diverted flights at airports where they do not have
established operations.
1.15 No extra charge will be made for providing the services to the Carrier’s off schedule operations, ground
interruption and /or overnight off Schedule operation provided that the services can be covered by
existing shift personnel. Any additional work resulting in additional cost must be preapproved by
Carrier local representative.
PARAGRAPH 2 - ADDITIONAL SERVICES AND CHARGES
S/no. Manpower/Services/Equipment Unit Rates in
USD
1 Customer Agent Per Man hour
2 Customer Service Duty Manager Per Man hour
3 VIP/CIP Handling Per Pax
4 UNM & Wheel chair Per Pax
5. Agent for Flight ops assistance Per Man hour
2.1 No overtime will be paid if the flight is arriving late upto 3 hrs of scheduled arrival time or departing
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Carrier’s Initial……… Handler’s Initial……..
AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
late upto 3 hrs after the scheduled departure time. No extra charge for early arrival of flights up to 1
Hour. For delay beyond 3 hours, the actual manpower used for Passenger service will be charged as
per man-hour rate for every 30 minutes or part thereof.
2.2 The rates set out in Paragraph 1 and Paragraph 2 will remain firm for the complete contract tenure of
three years. The Handling Company has to absorb any hike on account of Consumer Price Index (CPI)
in the country during this period.
2.3 Handling Company will indemnify the Air India against any liability arising out of transfer of
contract from existing service provider, including employee liabilities.
2.4 The Handling Company is responsible for all cost associated with and providing the services,
including but not limited to, employee parking, badging, uniforms, training, physical exams, drug and
alcohol screening and testing, background checks, telephone service, communication, equipment
including cell phones, holiday, vacation, sick leave and back fill of staffing outages, insurance for
employees and TUPE Liability if any.
PARAGRAPH 3 - DISBURSEMENTS
3.1 Any disbursement made by the Handling Company on behalf of the Carrier will be reimbursed by the
carrier at actual cost price.
PARAGRAPH 4 - LIABILITY AND INDEMNITY
4.1 The limit of liability referred to Sub-Article 8.5 of the Main Agreement of SGHA version 2013 shall
be as follows:
Aircraft Type Limit (Per Incident) in USD
B777/B747/B787 All series 1,500,000 (1.5 million)
4.2 Notwithstanding Article 8.1, Handling Company shall be liable for the compensation paid towards
mishandling, damage to, delay or loss of baggage due reasons attributable to the Handling Company.
PARAGRAPH 5 - AREA OF RESPONSIBILITY INCLUDING SUPERVISION AND
ADMINISTTRATION
5.1 The area of responsibility as mentioned in sub-sections 4.3 of Annex-A (within VHF range by the
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Carrier’s Initial……… Handler’s Initial……..
AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
Handling Company) is: John F Kennedy International Airport, New York,(JFK).
5.2 In addition to sub-article 5.1 of the Main Agreement, the Handling Company will maintain an
acceptable level of training recognized by IATA in order to meet the requirements and instructions of
the carrier when providing services with a safety aspect such as Load Control, Loading of aircraft
and particularly the handling of dangerous goods.
5.3 All training cost and expenses of the Handling Company’s personnel pertaining to Carrier’s DCS,
Ticketing & Reservation or system cutover, or such training as may be required in line with Sub –
Article 5.8 of Main Agreement will be borne by Handling Company. No cost will be levied to carrier
for deputing GHA staff for such Trainings. The Handling Company shall be responsible, at its own
cost and expense, for any additional training required due to employee turnover or course failures.
However initial training cost for the Carrier’s trainer for commencement of Operations will be
provided by Carrier.
5.4 Handling Company will electronically handle the EMD services for Carrier (including E-FIMS/
MCO etc.) with the requisite training as mutually agreed with Carrier.
5.5 If the training is required on account of Handling Company’s reasons (due attrition, change of
dedicated staff, leave etc.), the entire cost of training will be absorbed by Handling Company.
PARAGRAPH 6. TRANSFER OF SERVICES
6.1 In accordance with Sub-Article 3.1 of the main Agreement, the Handling Company plans to
Subcontract following services:
Section Service Company
6.2 The carrier’s prior written permission will be sought by the Handling Company before entering into
any subcontracting agreement.
PARAGRAPH 7 - PAYMENT
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Carrier’s Initial……… Handler’s Initial……..
AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
7.1 Notwithstanding Sub–Article 7.2 of the main Agreement, payment of account shall be effected
locally in local currency (USD), on monthly basis within 30 days of receipt of invoices by carrier
locally. The Handling Company will bear all charges for the payment of inbound wire fees, bank
charges or other commission fee
7.2 Payment shall be issued to the Handling Company by Carrier on the following Account information:
Name of the Acoount:
Account Number:
Name of the Bank:
Bank Address:
PARAGRAPH 8 - DURATION, MODIFICATION AND TERMINATION
8.1 This Annex B shall be effective from August 1st, 2017 and shall continue in force for a period of three years or until terminated by either party giving 60 days’ notice in writing to other party in accordance with Article 11 of the Main Agreement of SGHA 2013 version. However in case of discontinuation of Carrier’s flight operations, termination will be without such notice.
8.2 Notwithstanding Sub-article 11.11 of the Main Agreement, the Ground Handling rates as specified in Para
1 of this Annex B will remain firm for the complete duration of the contract (i.e. for the period of 3 years) and
no escalation for any reason would apply.
8.3 Notwithstanding Sub-article 11.2 of the Main Agreement, any modification with 60 days prior notice shall
be in the form of an Annex B and remain valid only if agreed and signed by the handling Company and the
Carrier’s representative.
8.4 Validity of this Annexure B can be extended for 2 years by way of two one year extensions based on
station performance review by the carrier’s Headquarter, six months before the expiry of 3 rd and 4th
anniversary of this contract.
PARAGRAPH 9- CONFIDENTIALITY, DATA PROTECTION AND GOVERNING LAWS
9.1 The carrier and the Handling Company agree not to reproduce this Annex or to distribute it to others, in
whole or in part, at any time, and permanently to keep confidential all information contained with the Annex
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Carrier’s Initial……… Handler’s Initial……..
AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
and all information made available by the Handling Company and the carrier to each other during its
negotiation or in the provision of the services.
9.2 In the provision of the services under this agreement the handling Company shall use reasonable measures
to prevent the unauthorized disclosure, processing, capture, transmission or use of information relating to
identified or identifiable individuals (including customers and employee data ) which has been collected by or
on behalf of the carrier. The Handling Company agrees not to use such information other than for the purposes
of performing the services or as instructed by the carrier.
9.3 Notwithstanding the provisions of Sub-article 9-1 of the Main Agreement, this Agreement shall be
governed by and interpreted in accordance with the laws of the America without regard to principles of
conflicts of laws. The place of arbitration and/or jurisdiction with respect to any dispute arising out of or
related to this Agreement shall be New York, the laws of the America.
PARAGRAPH 10 –NOTIFICATION
10.1 (i) In accordance Sub-article 11.3 of the Main Agreement, any notice or communication hereunder shall
be given to the respective parties as follows:
To Carrier: To Handling Company:
Air India Ltd.
Executive Director-Ground Handling
Room No-423, Airlines House, 113,
Gurudwara Rakabganj Road, New Delhi-
INDIA-110001
Telephone: +9111 23422 144,
Email: [email protected]
PARAGRAPH 11 – DECLARATION
11.1 "It is expressly understood and agreed by and between ____________Ltd. (American Firm) and Air India
Ltd. (the Indian PSU) that Air India Ltd. is entering into this agreement solely on its own behalf and not on
behalf of any other person or entity. In particular it is expressly understood and agreed that the Government of
India is not a party to this agreement and has no liabilities, obligations or rights hereunder. It is expressly
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Carrier’s Initial……… Handler’s Initial……..
AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
understood and agreed that Air India Ltd. is an independent legal entity with power and authority to enter into
contracts solely in its own behalf under the applicable laws of India and general principles of Contract Law.
____________expressly agrees, acknowledges and understands that Air India Ltd. is not an agent,
representative or delegate of the Government of India. It is further understood and agreed that the Government
of India is not and shall not be liable for any acts, omissions, commissions, breaches or other wrongs arising
out of the contract. Accordingly ,_____________Ltd. hereby expressly waives, releases and forgoes any and
all actions or claims, including cross claims, impleader claims or counter claims against the Government of
India arising out of this contract and covenants not to suit the Government of India as to any manner, claim,
cause of action or things whatsoever arising of or under this agreement.
PARAGRAPH 12 - SERVICE LEVEL AGREEMENT and INTEGRITY PACT
12.1 The executed Service Level Agreement and Integrity Pact are to be attached to Annex B as Annexures
and will form integral part of the SGHA.
12.2 The Handling Company agrees to provide the services in accordance with the Services Standards as
required by the Carrier as per Annex-II(Resource requirement , procedure and service standards).
PARAGRAPH 13 - RIGHT TO AUDIT
13.1 The Handling Company shall allow the Carrier access at all reasonable times, by appointment, to
Audit, copy and reproduce the books, records, correspondence, instructions, receipts and memoranda
of every description relating to this Agreement
Handling Company Authorized Seal with signature
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Carrier’s Initial……… Handler’s Initial……..
AIR INDIA LIMITED
TENDER FOR COMPREHENSIVE (PAX & FLT OPS) GROUND HANDLING AT JFK (New York)
Tender no. GH/PAX/JFK/2017/ 016
ANNEX-VIII
Check List to be submitted along with Technical Bid
Sr.
No.
Requirements. Check
Box
TECHNICAL BID.
1 Handling Company Profile as per Annex V.
2 Relevant documents to establish eligibility (eg. Authorization from Airport
operator, approval of local regulatory bodies including Civil Aviation
Authority, Experience and qualification of personnel etc.)
3 Service requirement as per Annex IV.
4 Acceptance of standard termination clause as per IATA SGHA 2013.(Refer
Para 8 of Annex VI.)
5 Lead time for commencement of services.
6 Acceptance of Annex II, IV, V, VII and duly signed SLA as in Annex III.
7 No price quote in technical bid.
8 Letter from Company authorizing person to sign all the Offer Documents.
9 Envelope clearly indicating technical offer for Comprehensive services to Air
India Flights at JFK and the name of Handling Company.
COMMERCIAL OFFER
1 Rates in Para 1 of Annex VI quoted are as per the format.
2 Carefully read the note regarding calculation of Lowest offer.
3 Acceptance of all the para and sub-para of Commercial offer.
4 All the papers of tender document and quotation have been signed and
stamped by the person authorized by handling Company.
5 Envelope clearly indicating commercial offer for Comprehensive services to
Air India Flights at JFK and the name of Handling Company.
6 Services and format in Commercial bid are same as in the technical bid and
these services are included in the basic handling charge.
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