Ten Top Tips for Better Accessibility Jenifer Littman – Associate Consultant – Tourism for All UK

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POSITIVE IMPACTS FOR YOUR BUSINESS

Ten Top Tips forBetter Accessibility

Jenifer Littman Associate Consultant Tourism for All UK

1World Class = Accessible11m in the UK have a condition recognised by the Equality Act thats almost 1 in 5.* *Taking Part Survey 2007/8

They have an annual spend of at least 50 billion.

By 2025, more than a third of the UKs population will be over the age of 55, with a corresponding increase in hearing, visual and mobility impairment

Visitors from the US, where 20% of the population has a disability, have high expectations of accessibility. There are 124 million disabled people in Europe plus older people with their families.

World class events must be accessible

This is about the art of the possible the legislation asks that you take reasonable steps to removal of barriers. Think through the visitor journey.Improving your accessibility is an investment that may be very inexpensive and will repay itself REMEMBER ITS NOT JUST ABOUT WHEELCHAIRS!

See Easy Ways to Win by VisitEngland for a host of tips. http://www.visitengland.org/busdev/bussupport/access/facilities/index.aspxAlso www.tourismforall.org.uk/Advice-for-Tourism-Businesses.html

Here are MY Top Tips:

PROVIDING ACCESSIBLE FACILITIESTip No I: Clutter Free (and dont move things) Westward Living

Coloured glassware helps visibility4Vibrating pillow alarm Flashing light alarmToilet/bathroom emergency cordEnsure all controls are reachable

Tip No 2: Alarms that work for different people

Tip No. 3: Good signage

Bad example/good example Use Large print Symbols Good contrast 6No. 4: Helpful bits of kit

Tap turners or lever taps. Induction loops for hearing aid wearers.7Large print menus and information sheetsGood contrast (Avoid all white toilets/bathrooms. Provide coloured towels for use with white furniture) Good lighting where neededNosings on stairs

No 5: Good Visibility

Tip No 6: Adjustable heights from kitchen tops to sinks to bed-raisersA Little Bit of Heaven

How to greet or guide a disabled personHow to help a person with limited hearingWhat not to doMake people feel welcomeCheck the wording you useWelcome All trainingTourism for All online training -http://www.tourismforall.org.uk/TFA-Training-Courses.html

No.7: Have some trainingDid you know that to guide someone, you offer them your arm, rather than grabbing them.10INFORMATION IS THE KEY!

Create an access statement Online tool on VisitEngland http://www.access.tourismtools.co.uk/http://www.scandichotels.com/Always-at-Scandic/Special-needs/Check the accessibility of your websiteInclude access information on your websiteUse correct terminology (accessible toilet, not disabled toilet) etc

No.8: Provide accurate informationAs well as your own facility make sure that you can offer other useful information to guests:Accessible transport to get to you (car hire, accessible taxis, public transport)Accessible parkingAccessible places to visit, stay, shop, eat and drinkAccessible activities

Provide MORE informationGetting out and about

Calvert Trust and Countryside Mobility - Accessible bicycles also horseriding carriages, abseiling, kayaking a host of adventures for everyone! New facilities include a new totally accessible swimming pool and sauna, and wonderful new leisure area, the Acland Room, which has an accessible balcony and views out over the countryside and lake.14 I always find out essential information such as level access and availability of cabs before I go anywhere, mainly via the internet **Access to tourism: disabled peoples views 2012If you have good facilities, shout about it! Dont let them go to waste.Enter the awards schemesOpenBritain website brings together accessibility information in one place and is linked to VisitEngland, Virgin Air, MS Society and more www.openbritain.net

No.9: Market your accessible facilityNo 10: Offer Great Customer Service Many access issues can be overcome with great customer service

Thinking through your offering from a different perspective will always lead you to become a better provider

Its not just about them its about You You too may one day need a little extra care!! THANK YOU! info@tourismforall.org.uk

www.openbritain.net

We need YOUR help to bridge the gap please help us. 17