1. DEFINITION

1.1 This procedure is establish to promote continual improvement to the effectiveness of quality management system through the use of quality / environmental policy and objective, audit result, analysis of data, corrective and preventive actions, and management review.

2. SCOPE

2.1 This procedure is applicable for improving all activities and processes in XXXXX3. TERMINOLOGY

3.1 Continual improvement refers to recurring activity to increase the ability to fulfill requirements.

3.2 Target refers to stated of objectives by management that shall be achieved

3.3 Preventive action refers to action to eliminate the cause of potential nonconformity or other undesirable situation.

3.4 Work environment refers to set of condition under which work is performed.

3.5 Effectiveness refers to extent to which planned activities are realized and planned result achieved.

3.6 Efficiency refers to relationship between the result achieved and resources used.

4. RELATED DOCUMENTS

4.1QQM - P - 001 : Management Review

4.2 QQM - P - 007: Corrective and Preventive Action

5. PROCEDURE

5.1 Analysis data and state the problem

5.1.1 Respective department shall collect, analyze, and identification appropriate data to state the problem.

5.1.2 The state of problem shall be specific, clear, distinct, and measurable.5.2 Make action plan

5.2.1 Respective department shall evaluate the root causes of problem and make a solution with determining action plan.

5.2.2 Respective department shall prepare action plan on Monthly Review of Objective and Target (QM-053).

5.2.3 Quality and Environmental Management Representative is responsible to give approval of Monthly Review of Objective and Target.

5.2.4 Before management review, respective department that have major or dominant problem shall prepare action plan on preventive action report (QC-005) as input of management review. More details of preventive action report, refer to corrective and preventive action (QQM-P-007)

5.3 Implementation of the action5.3.1 Respective department shall implement the action according to action plan.

5.4 Verification of effectiveness and efficiency

5.4.1 Respective department shall verification and evaluation the solutions result to monitoring the effectiveness of the action plan.

5.4.2 If verification / evaluation of action and result is not effective, the respective department shall investigate the root cause and make action plan again.

5.4.3 If the verification / evaluation of action and result is effective, it will be standardized and implemented to all same activities or process.

5.5 Remake of the action plan

5.5.1 Respective department shall analysis data and state the problem again to determining next action plan for continual improvement. Quality & Environmental Management Representative shall give approval for new action plan before implementation.

5.6 Periodic review

5.6.1 All respective departments shall report the action / verification result and the progress of achievement in Monthly Review of objective and target to Quality & Environmental Management Representative.

5.7 Quality & Environmental Management Representative shall ensure that action taken and evaluation result are brought on management review as input and also report it to General Manager.

6. FORM SHEETS

6.1 QM - 053 : Monthly Review of Objective and Target

6.2 QC - 005 : Preventive Action Report

7. FLOWCHART

7.1 Not Applicable

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