Teles.gate Manager 14.0

Software version 14.0

TELES.GATE Manager

TELES AGCommunication Systems DivisionErnst-Reuter-Platz 810587 Berlin, GermanyPhone: +49 30 399 28-00Fax: +49 30 399 28-01E-mail: [email protected]

http://www.teles.com/tcs/

Software version: 14.0. Revised: 2008.

Copyright June 2008 TELES AG Informationstechnologien. All rights reserved. TELES, IntraSTAR, iGATE, and iSWITCH are registered trademarks of TELES AG Informationstechnologien. All other trademarks used are the property of their respective owners.

All text and figures in this publication have been compiled with great attention to detail. Nonetheless, inaccuracies and typographical errors cannot be entirely avoided. TELES AG Informationstechnologien provides this document as is without warranty of any kind, expressed or implied. TELES AG Informationstechnologien reserves the right to make changes in product design or specifications without notice.

1Chapter 1 About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

1.1 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21.2 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31.3 Safety Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Chapter 3 Installing GATE Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

3.1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53.2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53.3 Starting GATE Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 4 Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

4.1 Setting up the GATE Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74.2 Setting Up Network Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94.2.1 Setting Up Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94.2.2 Setting Up Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94.3 Menu Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124.4 Display Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 5 Remote Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

5.1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145.2 Version Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155.3 Connection Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155.4 Statistical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175.4.1 Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175.4.2 VoIP Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205.5 Port Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225.6 Directory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255.7 Activating a Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265.8 Carrying Out a Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 6 Command Menu Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

table of contents

O R G A N I Z A T I O N

C H A P T E R 11 A B O U T T H I S M A N U A LTELES develops its products with one eye on solid functionality and practical implementation, and the other plantedfirmly on flexibility and user friendliness. That's why every access gateway TELES delivers comes with the GATEManager remote administration software.

The GATE Manager is a user-friendly, Windows-based, hands-on remote-administration application that runs onany current Windows system. Install the GATE Manager on a laptop and remain in the know and on the go.

Whether your network consists of 100 TELES end-customer access gateways of different types, TELES infrastructurenetwork elements running a variety of software versions, or of a single device serving a one-room office, the GATEManager makes sure you can access and edit your network configuration anytime, anywhere. All you need to dois connect to the system via IP or ISDN.

The GATE Manager helps you expand your network without having to withstand unnecessary growing pains. Youcan create, edit and add network elements effortlessly. With the TELES.GATE Manager, you can upload configura-tions online for new access gateways, delete old ones from the network, or fine-tune existing configurations.

At TELES, we understand that you want to know what your network is doing at all times. At the click of a mouseyou can retrieve detailed, up-to-the-minute information and statistics on each access gateway in your network, andon all of the traffic running through it. That way you can determine potential trouble spots preemptively and opti-mize the flow of traffic in your network.

In the unlikely event that a access gateway experiences a problem, the GATE Manager includes a trace option forpin-pointing the trouble. You can also use an external trace tool to display and break down the trace data. Ofcourse, you will never have to travel to a network element to restart it. With the GATE Manager's remote restartfunction, the system's power button comes to you.

While you are watching your network elements, you can also use GATE Manager to keep an eye on the revenueyour network produces. Use your GATE Manager to retrieve CDRs, including status and statistical values, from allnetwork elements.

1 . 1 O R G A N I Z A T I O N

This manual is organized into the following chapters.

Chapter 1, About this Manual> introduces the GATE Manager Systems Manual and how it is set up.Chapter 2, Overview> briefly describes the GATE Manager and its implementation.Chapter 3, Installing GATE Manager> describes how to install your GATE Manager quickly and easily.Chapter 4.3, Menu Bar> contains a step-by-step description of how to set up your GATE Manager.Chapter 5, Remote Maintenance> describes how you can best utilize the GATE Manager for remote ad-

ministration of your network elements.

Chapter 6, Command Menu Overview> describes additional GATE Manager features at a glance.2

iGATE 14.0. Revised: 2008.

C O N V E N T I O N S

C H A P T E R 11 . 2 C O N V E N T I O N S

This document uses the following typographic conventions:

Bold items from the GUI menu. Halfbold items from the GUI and the menu. Code file names, variables and constants in configuration files or commands in body text. "Conventions" on page 3> cross-references can be accessed in the PDF files by a single mouse click. Configuration data or extracts are written in single-column tables with a gray background.

1 . 3 S A F E T Y S Y M B O L S

The following symbols are used to indicate important information and to describe levels of possible danger.

Note

Useful information with no safety implications.

Attention

Information that must be adhered to as it is necessary to ensure that the system func-tions correctly and to avoid material damage.

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C H A P T E R 2

4


2 O V E R V I E WThe GATE Manager administration and maintenance soft-ware is used to control the functions of up to 100 TELES ac-cess gateways (network elements).

The following network elements are supported:

iGATE VoIPBOX PRI VoIPBOX BRI VoIPBOX DSL VoIPBOX FX VoIPBOX GSM/CDMA 4 FX VoIPGATE VoIPBOX GSM 4 VoIPBOX FXS 4-16 VoIPBOX FXO 4-16 VoIPBOX LCR 2-8

Administration of Network Elements

Create and edit network elements Automatically complete information relating to network elements via remote maintenance connections Database export option

Remote Maintenance and Monitoring of Network Elements

Display of system information and network element status Retrieval and display of configuration files Network element restart Trace option for checking functions and fault diagnosis. Option to use an external tool, e.g. to display and

break down trace data

Update the system software (firmware) and configuration tables Retrieval of CDRs (Call Detail Records) Display of the current connection (status) Statistical displays for network elements and interfaces Display of the status of the interfaces. Network-element access via IP, ISDN or UMTS/CDMA.

Network

GATE Manager

S Y S T E M R E Q U I R E M E N T S

C H A P T E R 33 I N S T A L L I N G G AT E M A N A G E R

3 . 1 S Y S T E M R E Q U I R E M E N T S

PC with Windows 2000, Windows XP, or Windows Vista. Minimum 256 Mbyte RAM. 100 Mbyte free memory on the hard disk. A network card (Ethernet) and/or a TELES or HST ISDN board with CAPI 2.0 interface.

3 . 2 I N S T A L L A T I O N

Before installing a new GATE Manager, make sure you uninstall any existing versions of the GATE Manager first.

You can install the GATE Manager quickly and easily from the CD included with your TELES access gateway. Movethe mouse to the GATE Manager button and click Install. A dialog will appear asking you if you want to installVisual C++ Runtime Libraries. Click Install.

The installation procedure will now start automatically.

If you want to change the installation directory, select a new directory by pressing Browse. Continue by clickingNext until the installation procedure is finished. Click Close. The program will now be installed and a shortcut willappear on the desktop.

If you prefer to install the GATE Manager manually without using the autorun func-tion on the CD, open the Setup.exe file in the GATEMANAGER folder.

Figure 3.1 Installing the GATE Manager from the CD

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S T A R T I N G G A T E M A N A G E R

C H A P T E R 33 . 3 S T A R T I N G G A T E M A N A G E R

You can start GATE Manager with a double-click of the shortcut on your Windows desktop.

After starting the program, you can configure the basic settings to suit your system environment. The procedure isdescribed on the following pages.

Terminate the program with File / Exit.

Version and system information can be obtained via Info.

Figure 3.2 Main Window with connected system6


S E T T I N G U P T H E G A T E M A N A G E R

C H A P T E R 44 B A S I C S E T T I N G SThis chapter contains information on everything you need to set up your GATE Manager.

4 . 1 S E T T I N G U P T H E G A T E M A N A G E R

To get started, you will want to set the general options for displaying and retrieving information using the GATEManager

Click Options in the main menu to open the basic settings menu.

If your ISDN board is connected to a PBX, enter the number required to get an outside line in the PBX escape box.Activate the Use direct outward dialing check box so that the outside line is used.

In the Own number text box, enter the phone number that you want transmitted to the network element as thecalling number during remote maintenance connections. The phone number must correspond with the Remote-Origination parameter of the network element.

In the Unit price text box, you can specify the charges as a charge per unit.

In the System data path group box, you configure the directory in which the data pertaining to the network el-ements are stored. These data are network compatible, i.e. they can also be accessed from other GATE Manager

installations. You can use the button to open the file dialog box so you can conveniently select an editor.

Figure 4.1 Options7


S E T T I N G U P T H E G A T E M A N A G E R

C H A P T E R 4If the Edit system option is activated in the Double Click Mode group box, the system editor will open whenyou double-click the system name (see Chapter 4.2). If Connect is activated, a double-click will establish a con-nection to the respective network element.

In the Editor group box, you select the text editor you want to use to edit and display configuration files and logfiles.

In the External Tool dialog box, you can enter an external tool, for example, a program for converting trace files.Files retrieved from the network element are then opened directly by the configured external tool. The external toolcan be started via File / Start External Tool.

Using the *.sys syntax, you can add filters in the Additional directory filters box. If you enter more than onefilter, separate them with a semi-colon.

If Confirm whether to overwrite an already existing file in the File Transfer group box is active, you willbe queried every time you save a file that already exists. Files stored locally can be edited by starting the editor viaFile / Edit (local). Activate Always use last sent path to transfer files to the same path. If Ask for path andbefore receiving files is activated, an appropriate query will be displayed every time you transfer a file. If youactivate Parse protocol.log for last errors if alarm flag is set, a list of errors will appear when you connectto the system.

The Statistics group box allows you to choose ASR and average call duration options. If you check HighlightASR1 values below (%) and enter a percentage number, ASR1 (A or B subscriber) statistics that fall below thevalue entered will be highlighted in yellow. When you check Highlight ASR2 (A-Sub) values below and entera percentage in the box to the right, all ASR2 (A subscriber) values that fall below this percentage will be highlight-ed in yellow. If you check Highlight ASR values above (%) and enter a percentage, all ASR values above thepercentage entered will be highlighted in green. Check Highlight avg. duration values below and enter anamount of time in seconds to have average duration values that fall below this level highlighted in yellow. CheckHighlight avg. duration values above and enter an amount of time in seconds to have average duration valuesabove this level highlighted in green.

In the Online Trace group box, you can enter the maximum number of entries that should be displayed. If youactivate Open online trace in a modal window, a separate window will be used to display online traces.

The Automatic functions and other options and group box lists other options available. Check the optionsthat apply to your needs. If you check Suppress Ping, it will not be possible to ping the network elements. Check-ing Disable automatic disconnect if idle (Box) will prevent the connection to the network element to discon-nect if it is idle. Reconnect after reboot will lead to an automatic reconnect after the booting of a networkelement. The Display refresh after (sec.) option ensures that TELES.WinRemotePro updates its statistical dis-play at the specified interval. Activate Show all links in connection list to display details of both sides of theconnection. Reset CDRs after receive is for older systems not described in this manual. Do not activate the De-bug trace checkbox without conferring with TELES service beforehand.

In the Representation group box, you can activate colors and sounds.

If the Multiple directories list checkbox is active, the files with the endings set in the Filters dialogue boxeswill appear in separate windows plus one window for all remaining files in the Directory window. Please bear inmind that this option can cause delays if the IP connection is poor.8


S E T T I N G U P N E T W O R K E L E M E N T S

C H A P T E R 44 . 2 S E T T I N G U P N E T W O R K E L E M E N T S

Use the Edit menu or the context menu to set up and edit new network elements and groups.

4 . 2 . 1 S E T T I N G U P G R O U P S

To keep your network elements organized, you may want to divide them up into groups, for example according tolocation or system type. The groups are then listed in the Groups view on the left side of the main menu. Whenyou mark one group, only the network elements in that group will be displayed in the systems window on the right.If you mark the default group All, all of the network elements will be displayed.

Use the Edit or context menu to select one of the following:

New GroupOpens a dialog that allows you to create a new group of system elements. If this option is inactive, click once in the Group view on the left and then try again.

Edit GroupOpens a dialog that allows you to change the name of or comment for an existing group of system elements. If this option is inactive, click once in the Group view on the left and then try again.

Delete GroupClick here to delete an existing group of network elements. If this option is inactive, click once in the Group view on the left and then try again.

4 . 2 . 2 S E T T I N G U P S Y S T E M S

You can set up or edit the information for network elements in a selected group by clicking the systems windowon the right and then selecting one of the following from the Edit or context menu:

New SystemOpens a dialog (described below) that allows you to set up a network element. If this option is inactive, click once in the system view on the right and then try again. detailed description of how to set up and edit network elements, see Chapter 4.2.

Edit SystemOpens a dialog (described below) that allows you to edit the information for the marked network element. For a detailed description of how to set up and edit network elements, see Chapter 4.2.

Delete SystemClick here to delete the marked element.9



C H A P T E R 4The System Editor

System name contains the symbolic name of the network ele-ment. The network element appears in the table under this name.As far as the structure of the saved data is concerned, a subdirec-tory is created in the groups directory for each network element.The subdirectory bears the same name as its network element.

Remote number contains the IP address or phone number usedfor remote maintenance of the network element and looks likethis:

IP: or IP:

Example: IP:192.168.1.1

The remote number corresponds to the mapping configuration for the RemoteCode parameter. You can enter a"minus" (-) sign after the area code and then the phone number (e.g. 030-39920), but it is not required.

Check Use FTP to transfer files to transfer files via FTP. Enter an FTP User and FTP Password in the appro-priate boxes.

Enter the SIP Port to which SIP Invite messages are to be sent. Enter the callback listen port in the CB Listen Portbox.

The other text boxes are automatically filled in by GATE Manager when making the first connection to the networkelement.

Use Edit / Edit System to change the settings for a network element and Edit / Delete System to delete anetwork element.

You can export the data relating to the network elements to a text file or Excel spreadsheet using File / ExportGroup Data to...

You can import the data relating to the network elements from a text file or Excel spreadsheet using File / Im-port...

Port 4445 is used for GATE Manager access via TCP. Bear in mind that security mea-sures are necessary for connections to remote systems outside of the LAN. If you have assigned a different port in the remote system, use the following format in remote number:

IP:192.168.1.1:1111

This coresponds with the parameter MoipPort=1111

Figure 4.2 Edit System

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C H A P T E R 4Special ISDN Remote Access Scenarios

The following options apply for remote connections with different service indicators.

In some countries it is necessary to use a service indicator other than DATA to establish a remote connection. Itmay occur that the service indicator changes or that calls with DATA are not connected.

In the following examples, 777 and BBB are used for the call number and remote code, respectively:

Enter the following configuration in the pabx.cfg:RemoteCode=BBB

Example 1 The following entry ensures that the system will connect all data calls to the number 777 to theremote interface:MapAll777=BBB DATANo changes are required in the GATE Managers configuration.

Example 2 The following entry ensures that only voice calls to 777 are mapped to the remote interface:MapAll777=*0700*BBB VOICEThe following entry appears in the GATE Managers remote number:t (a t in front of the remote number)

Example 3 The following entry ensures that only teletext calls to 777 are mapped to the remote interface::MapAll777=*0700*BBBThe following entry appears in the GATE Managers remote number file:* (a * in front of the remote number)

The variations in Example 2 and Example 3 present solutions to establish a connection. If you send voice calls asremote calls, the carrier may compress the data, which can cause a bad connection.

Another option is to restrict the OAD when a system has only one telephone number:

Restrict9=blaMapAllbla=*0700*BBBor all the other variations in the examples above.11


M E N U B A R

C H A P T E R 44 . 3 M E N U B A R

The menu bar contains the following selection options and commands:

4 . 4 D I S P L A Y S E T T I N G S

You can activate and deactivate the toolbar and status bar in the View menu.

Table 4.1 The Menu Bar

Option Description

File Use the File menu to perform the following functions: Edit (local)

Opens a browser listing the files for the marked system. From here you can open and edit files.

Explore DatapathOpens an Explorer to the marked system. From here you can open and edit files.

Start External ToolClick here to open an application entered in the External tool dialog box of the Op-tions dialog (see Chapter 4.1 on page 7).

Export System Data to...Opens a dialog that enables you to save all of the system data to another location.

Import...Opens a dialog that enables you to retrieve system data from another location.

ExitClick here to exit the GATE Manager.

Edit Use the Edit menu to set up and edit network elements and groups. For a detailed descrip-tion, see Chapter 4.2.

View Use the View menu to activate and deactivate the display settings. For a detailed descrip-tion, see Chapter 4.4.

Commands You can perform remote maintenance using the options listed in the Command menu. For a detailed despcription, see Chapter 6.

Options Click Options to to set up the GATE Manager. For a detailed description, see Chapter 4.1.

Connect Click here to set up a connection to the marked network element.

Disconnect Click here to close an existing connection to the marked network element.

Info Click here to open a window containing version information on the GATE Manager.12


D I S P L A Y S E T T I N G S

C H A P T E R 4You can adjust the order and width of table columns using the mouse (simply click the column header or click thevertical column separator and drag to reposition). If you click the column header, the rows will be sorted accordingto the contents in that column. You can use the scroll bar to adjust the displayed section of the table.

The Toolbar

The toolbar lets you quickly access the most important functions.

The Status Bar

The status bar displays information on the currently selected network element:

The Connection Bar

Click Connect to establish a connection with the respective network element. A prerequisite is that you have al-ready entered network elements. The connection bar will now display information on the connected network ele-ment.

Table 4.2 Toolbar Elements

Symbol Name Description

New System Adds a new network element to the table.

Edit System Opens the Edit System dialog box for the selected network element.

Delete System Deletes the selected network element from the table.

Online trace Starts an online trace

Start offline trace Starts an offline trace

Stop online trace Stops an offline trace

Read online trace Saves and displays an online trace

About Displays version information.

Disconnect Disconnect Disconnects from the network element.

Connect Connect Connects to the selected network element. 13


G E N E R A L I N F O R M A T I O N

C H A P T E R 55 R E M O T E M A I N T E N A N C EHighlight a network element and make a connection using the windows Connect button, or double-click the el-ement.

If you have entered a password in the Edit System menu, enter a password in the dialog box that then appears.If no password is needed, simply click Ok.

After the connection is established, the table displays information on the network element. The left-hand Systemcolumn contains the remote maintenance information branches. You can switch between the various items of in-formation with the click of a mouse button.

General - overview of the system information Versions - information on drivers and tables Connections - connections to the network element Statistics - statistical displays relating to the individual ports Port Status - status of the ports Directory - the network elements files Online Trace - starts an online trace

5 . 1 G E N E R A L I N F O R M A T I O N

General information on the network element (system) is displayed.

Table 5.1 General Inforation for the Remote Systems

Information Description

System type Type of system.

System name The value assigned using the PABXName parameter as it appears in the pabx.cfg. The default value is the systems serial number.

Software version Software version running on the system.

Licenses Licensed functions on the system.

Serial number The systems serial number.

Active since Date and time of the last reset or restart of the network element.

Current system memory use

Used working memory of the network element in bytes.

Maximum system memory use

Maximum used amount of system memory since the last restart (in bytes).

Hard disk space Free hard disk space in bytes.

Flash mounted Yes means the system contains a flash disk. No means it does not.14


V E R S I O N I N F O R M A T I O N

C H A P T E R 55 . 2 V E R S I O N I N F O R M A T I O N

The firmware versions and table versions of the system are displayed.

5 . 3 C O N N E C T I O N I N F O R M A T I O N

The display is divided into two sections. The left-hand section displays information on the ports. The right-handsection contains information on the current connections.

In the ports column you will see the port number, port type, connection type and number of B channels used.

Example: Connection over the first B channel of PRI port number 8 (controller address 26) with the con-nection type TE:26 [8:PRI/TE] 1/30

Configuration Current version of the configuration table:Standard - current configuration pabx.cfg NightFile1 - first nightfile, etc.Changes are displayed when the next remote maintenance connection is made.You can change the configuration using the menu accessed by right-clicking the mouse.

Alarm flag If the ALARM keyword is defined for the SUBSCRIBER and/or ActionLog parameter, the alarm flag is displayed. The flag can be reset manually using the menu accessed by right-clicking the mouse.

Bypass flag The flag is set using the parameter Bypass=Off.

System state Tells you whether the ports on the system are blocked or unblocked.

You can block all incoming and outgoing calls by right-clicking the mouse and select-ing Block System. To reactivate the system, select Commands / Activate Configura-tion (see Chapter 5.7 on page 26).

Table 5.2 Columns used in the connection display

Column Comments

Ctrl. Addr. Controllers address where the call arrives

B Channel Used B channel

Calling Number OAD and OADS (own phone number)

Table 5.1 General Inforation for the Remote Systems (continued)

Information Description

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C O N N E C T I O N I N F O R M A T I O N

C H A P T E R 5With a right-click in the right-hand section, you can define fil-ters and according to a controller address, calling numberand/or called number.An F in the column heading indicatesthat a filter has been set.

If you right-click on an existing connection, you can also per-form the following functions:

Show Info will display the outgoing Port for the call, theType of data on the port, the Calling Number, the CalledNumber, the incoming Linked Port, and the incomingLinked Channel used for the call.

If you select Send Digit, a dialog will appear that allows youto enter digits that will be sent as DTMF tones to the callednumber (mobile ports only).

Select Disconnect to tear down the connection.

Called Number DAD and DADS (called number)

Service Connection service indicator (Tel or DATA)

Status Connection status

Charges Charges transmitted to the NT port

Ctrl. Running port number to which the controller is assigned

Table 5.2 Columns used in the connection display

Column Comments16


S T A T I S T I C A L I N F O R M A T I O N

C H A P T E R 55 . 4 S T A T I S T I C A L I N F O R M A T I O N

5 . 4 . 1 P O R T S T A T I S T I C S

This is where statistical information is displayed for each port. You can export the data to a text file using the rightmouse button.

Table 5.3 Statistical information

Column Meaning

Port Port number and type as symbol

TE/BRI

NT/BRI

TE/PRI

NT/PRI

VoIP

GSM/CDMA/UMTS

SS7

CAS R2

port is blocked

Addr Controller address

Type Line type and ports configuration mode

Outgoing Calls Number of outgoing calls at the port

Incoming Calls Number of incoming calls at the port

Remote busy Number of unsuccessful connections as a result of a port not being available at the remote end

Local busy Number of unsuccessful connections as a result of no local port being available

No Device Number of connections that were not accepted

Disconnected Number of calls that were terminated before a connection could be established.

Usage > 90% Number of connections established while more than 90% of the B channels were in use.17



C H A P T E R 5Figure 5.1 Statistics Window Context Menu

ASR 1-2 Answer Seizure Ratio. Percentage of calls that resulted in a connection. Calculates the ra-tio of aborted connections to completed connections. ASR1 does not regard connection attempts aborted by the A subscriber as aborted connections. ASR2 does. The ASR shows the availability of individual ports. A disparity between the ASR at one port and the other ASR values could indicate a B channel/GSM channel problem.

ACD Average call duration of connected calls (in seconds). If the average duration is lower than at other ports, a problem may exist in the B channel/GSM channel (e.g. no sound, no re-corded announcement, etc.)

Count A - H For GSM ports. Counts are the time slices for the individual SIM cards (1-8). When a SIMs set time limit is reached, the channel will disconnect and the next SIM will log on. Click Reset/Set Counters in the Statistics context menu to reset the counters (default value is 0).

Duration Displays the total length of all calls through this port (in seconds).

Limit A-H For GSM ports. Shows the configured time span for the GSM ports SIMs when the param-eters CHANGE or CONTINUE are configured in the pabx.cfg.

Table 5.3 Statistical information (continued)

Column Meaning18



C H A P T E R 5Figure 5.2 GSM Status of Selected Port(s) from Statistics Context Menu

The status bar contains important statistic values for the entire system.

Circled in red in Figure 5.1 are the total number of calls through the system, the total duration of all calls, in sec-onds, and the average duration of all calls.

Circled in red in Figure 5.2 are ASR1 and ASR2 values, and ASR ext., which is the ASR of the external source of thecalls.19



C H A P T E R 55 . 4 . 2 V O I P S T A T I S T I C S

VoIP Statistics:

Opens a new window containing an overview of the following VoIP statistics for the selected controller:

Table 5.4 VoIP Statistics

Column Definition

Name The name of the VoIP profile.

Calls The number of calls through the VoIP profile.

Connected The number of connected calls.

Disconnected The number of calls disconnected before they were established.

ASR 1 The Answer Seizure Ratio is the percentage of calls that result in a connection. ASR1 does not regard connection attempts aborted by the A subscriber as aborted connections.

ASR 2 Connection attempts aborted by the A subscriber as aborted connections .

Jitter Time Lists the jitter time in ms.

Roundtrip Time Lists the total roundtrip time in ms.

Fraction Lost Shows the percentage of lost packets.

Interrupted Displays the number of interrupted calls.20



C H A P T E R 5Use the context menu to reset one statistic or all statistics. Select Show Transmission Rate of Selected Pro-files to call up a window containing a graph of the rate of KB/s for the last 24 hours for selected profiles, for allincoming profiles and/or for all outgoing profiles. Use the checkboxes on the right to select and deselect profilesto be displayed in the graph.

Figure 5.3 Transmission Rate of Multiple Profiles

Registration State Shows the registration state at the gatekeeper (H323) or registrar (SIP). The follow-ing states are possible:

no gk/reg defined:no gatekeeper or registrar for VoIP profile.timeout: gatekeeper or registrar assigned, registration not possible (e.g. gate-

keeper cannot be reached).

discovered: gatekeeper discovery successful (H323).registered: registration successful.discover failed:gatekeeper discovery unsuccessful (H323).register failed:inaccurate access data.

ACD Average Call Duration. Lists the average length of connected calls.

Bytes/s In The inbound bandwidth used in bytes per second.

Bytes/s Out The outbound bandwidth used in bytes per second.

Table 5.4 VoIP Statistics

Column Definition21


P O R T S T A T U S I N F O R M A T I O N

C H A P T E R 55 . 5 P O R T S T A T U S I N F O R M A T I O N

This is where you can display the status of the ports for layers 1 and 2.

Further details on layers 1 and 2 can be found in the system manual.

You can use the right mouse button to access further information on the individual ports:

Export Port Status to ...:

Opens a browser that allows you to save a text file of the current port status.

Table 5.5 Status of the Ports

Column Comments

Port Port number and status symbol, green for active, red for inactive. Green with a pink dot in the middle means that the port was started with a switch parameter. A T in the middle signifies a pulse-generating exchange port and a B in the middle means that the port is blocked. The VoIP symbol signifies the VoIP port(s), and the wave signifies the virtual DTMF controller.

Type Port type and connection type

Address Controller number

Layer1 Status of layer 1

Layer2 Status of layer 2

For mobile ports only:

IMSI International Mobile Subscriber Identity

RSSI Shows the antennas field strength

IMEI International Mobile station Equipment Identity

SIM# Shows which SIM card is active

CellID Identification number for the cell that the SIM card has logged onto.22



C H A P T E R 5Connection Graphics:

Opens a graphic of the state of selected ports. Red=existing con-nection, yellow=establishing a connection, green=no connec-tion/ready. The first submenu allows you to specify whether thegraphic should include a Selected Port, the Sum of SelectedPorts, All Active Ports or All Ports. In the second submenuyou can specify whether the graphic should appear as a PieChart or as a Line Chart.

Commands:

The submenu allows you to perform the following commands:

Restart this Port: Restarts the port. All existingconnections are terminated.

Block this Port: All outgoing calls are blocked. (This does not apply to SMS messages routed throughthe iLCR IP Board.)

Unblock this Port: Outgoing calls are again routed through this port. Reset/Set Counters: Use the pop-up

dialog to set or reset the counters of the Bchannels for a BRI port (count A and B) orthe time intervals that have lapsed on theindividual SIM cards on the GSM port (countA-H).

Register SIM: Select a SIM card and clickOK to activate it.

Statistics for this Port:

Use the submenu to select Layer 1 or Layer 2 statistics. The last line inthe Layer 1 statistics contains the iLCR 3PRI Boards serial number.23



C H A P T E R 5GSM:

Use the submenu to view the GSM Status orGSM Power. The GSM Status window con-tains the following information:

GSM Status: Displays the followinginformation on the GSM port:

Receive Signal shows the antennas fieldstrength.

SIM Card shows which SIM card is active. GSM State shows the ports GSM status

(for information on the various possible status entries, see the iGATE Systems Manual).

Power shows the status of the power supply. When Sim Cards is lit, the SIM-card carrier module is inserted.

Click the button at the bottom of the window to display the following information:

IMSI: International Mobile Subscriber Identity. LAIN: Local Area Identification Number. IMEI: International Mobile station Equipment Identity. Rev indicates the software revision for the iLCR 4 GSM Board. LAC: Local Area Code.Select Power Status from the submenu for a detailed overview of the ports power use.

SS7

Use the submenu to select SS7 Status or Maintenance statistics:

SS7 Status displays layer 1 and timeslot statistics. The DestinationPoint Code identifies the system on the B end of the line. The CircuitIdentification Code identifies the B channel in the SS7 link/trunk.The following status messages are possible under Link: Unavailable,Failed, Activating, Wait T17 and Active. The following messagesare possible under Status: TRUNK, Local Inhibit, Remote Inhibit,Changeover in Progress, Changeback in Progress, SLT inProgress, L1 Inactive.24


D I R E C T O R Y I N F O R M A T I O N

C H A P T E R 5 SS7 Maintenance allows you to block and resetports and links. To reset, block or unblock allports, click the appropriate button in the toprow. To select specific ports to reset, block orunblock, check the boxes for the correspondingtimeslot (timeslot 0 is always empty andtimeslot 16 is reserved for signaling) and clickthe appropriate button to the left of the checkbox. To block a link, click Inhibit Link. ClickUninhibit Link to unblock the link. Click theappropriate button to activate or deactivate alink or linkset.

Close All Statistic Views

Select this option to close all statistic views and dialogs you have opened.

5 . 6 D I R E C T O R Y I N F O R M A T I O N

Figure 5.4 GATE Manager Directory25


A C T I V A T I N G A C O N F I G U R A T I O N

C H A P T E R 5Information relating to the files stored on the network element are displayed in this window. The whole directoryis displayed. You can set a filter for several file types (*.*, *.bat, *.cfg, *.exe,*.log). In addition, the filename and the date of the last change are displayed. Directory levels can be changed by clicking their icons. A rightmouse button menu is available here too.

You can load or view a file by double-clicking the file name.

5 . 7 A C T I V A T I N G A C O N F I G U R A T I O N

You can use Commands / Activate Configuration (orthe corresponding toolbar icon) to activate one of the con-figuration files defined by the parameter NightFile orthe default configuration pabx.cfg.

5 . 8 C A R R Y I N G O U T A TR A C E

You can make two types of trace using the GATE Manager:

Online - trace information is immediately displayed in the GATE Managers trace window. Offline - trace information is written to a file on the system.

Table 5.6 Context Menu

Command Comments

Edit Retrieves the selected file and loads it into the editor.

View Newest Entry Shows the files last lines.

Start with extern tool Retrieves the selected file and passes it on to the external tool.

Rename Opens a dialog box into which you can enter a new file name.

Copy (on PBX) Opens a dialog box into which you can enter the destination for the copy.

Receive Retrieves the file from the remote computer.

Delete Deletes the selected file on the remote network element.

Send Opens a dialog box in which you can select a file on the local computer to be sent to the Access Gateways.

Explore Datapath Displays the systems local directory

Figure 5.5 Configuration Activation26


C A R R Y I N G O U T A T R A C E

C H A P T E R 5The systems create trace files when the TraceLog=file entry is present in the pabx.cfg. You can carry out an offlinetrace by making a connection to the network element and select Commands / Trace / Start Offline Trace (oruse the corresponding toolbar icon).

You can carry out an online trace by making a connection to the network element and select Commands / Trace/ Online Trace (or use the corresponding toolbar icon).

Only on PC systems are you able to select which layers (2 and 3 or just 3) should be displayed. You can select theprotocol to trace by checking DSS1/NI2 or SS7.

If you check Translate trace, the hexadecimal code will be translated into standard text for the layer checked.

To save the trace, activate the Create trace file option. A file name taking the format JJJJMMDDhhmm.trcis provided automatically. You can rename the file using File name.

In the Port to Trace section, you can limit the trace to the specified ports.

In the IP Trace group box, you can select the functions you would like to trace and the level of detail you wouldlike to see for each function you select.

If you are using the CAS R2 protocol, select the Timeslot(s) that you would like to trace. Activate the GeneralTraces checkbox to trace events that do not correspond with specific timesolts and/or controllers. In the Levelgroup box, select Info and R2 State Machine to check the CAS R2 connection setup. The other selection optionsare for detailed information about the internal process and are not necessary for most traces.

Online traces can result in trace errors or system crashes when the system is operat-ing at full capacity or when transmission errors occur. To avoid this risk, it is recom-mended that you use offline traces.

ii

Figure 5.6 Trace Configuration27


C A R R Y I N G O U T A T R A C E

C H A P T E R 5Select the Translate trace option so that the trace is processed as shown in the diagram.

You can stop, save (after stopping), restart or delete the trace using the menu or context menu.

You can terminate the trace using Done.

Figure 5.7 Translated Trace Output28


C H A P T E R 66 C O M M A N D M E N U O V E R V I E WPlease refer to this command menu summary for any remote maintenance functions that have not yet been de-scribed. Most commands are available over context menus as well.

Table 6.1 The Command Menu

Command Meaning

Activate Configuration

Opens the Configuration Activation dialog box in which you select which config-uration you want to activate.

Close All Statistic Views

Closes all open diagrams.

Set System Time Transmits the time from the local computer to the remote network element. This only makes sense if the date and time are not available on the network.

RestartBox/System

Opens a submenu:Restart SystemRestarts the system

Trace:Online Trace

Opens the Online Trace dialog box in which you can change the settings for the trace.

Trace:Start Offline Trace

Activates an offline trace. This is only possible if no firmware update is stored on the box and no CDRs are being written.

Trace:Stop Offline Trace

Terminates the currently running offline trace on the remote network element.

Trace:Read Offline Trace

Opens dialogs to save the stopped offline trace and to view it in the editor.29


C H A P T E R 6Send Call Opens a dialog to initiate calls and recharge SIMs.

-Single Call: Enter the destination number in the 1st Number box. In the 2nd Num-ber box, you can enter a number at which you can be reached if you want to listen in on the recharge process.Activate Advanced to set up multiple calls or to enter DTMF tones. -Multiple Calls: Click 1st Number to initiate calls to multiple numbers and 2nd Number to initiate calls from multiple numbers. Enter a ? at the end of the corre-sponding number. Enter the last 2 digits of the first call in the Begin box and the num-ber of calls you would like to set up in the Count box.-Recharging SIMs: When using this dialog to re-charge SIMs, the 1st Number is the pre-paid platform or a mapping character to the pre-paid platform through a defined controller. You will be able to hear the connection from the 2nd Number. The connection will be torn down when this number disconnects. If no number or CONN is entered in this box, the call will dis-connect when the last DTMF tone has been transmitted. Enter a series of DTMF tones in the DTMF box. Enter a p for a pause of 1 second and a P for a pause of 10 seconds. For informa-tion on how to configure automatic SIM recharge in the pabx.cfg, refer to the iGATE Systems Manual..

Table 6.1 The Command Menu (continued)

Command Meaning30


TELES AGCommunication Systems DivisionErnst-Reuter-Platz 810587 Berlin, GermanyPhone: +49 30 399 28-00Fax: +49 30 399 28-01E-mail: [email protected]

http://www.teles.com/tcs/

1 About this Manual1.1 Organization1.2 Conventions1.3 Safety Symbols

2 Overview3 Installing GATE Manager3.1 System Requirements3.2 Installation3.3 Starting GATE Manager

4 Basic Settings4.1 Setting up the GATE Manager4.2 Setting Up Network Elements4.2.1 Setting Up Groups4.2.2 Setting Up Systems

4.3 Menu Bar4.4 Display Settings

5 Remote Maintenance5.1 General Information5.2 Version Information5.3 Connection Information5.4 Statistical Information5.4.1 Port Statistics5.4.2 VoIP Statistics

5.5 Port Status Information5.6 Directory Information5.7 Activating a Configuration5.8 Carrying Out a Trace

6 Command Menu Overview

/ColorImageDict > /JPEG2000ColorACSImageDict > /JPEG2000ColorImageDict > /AntiAliasGrayImages false /DownsampleGrayImages true /GrayImageDownsampleType /Bicubic /GrayImageResolution 300 /GrayImageDepth -1 /GrayImageDownsampleThreshold 1.50000 /EncodeGrayImages true /GrayImageFilter /DCTEncode /AutoFilterGrayImages true /GrayImageAutoFilterStrategy /JPEG /GrayACSImageDict > /GrayImageDict > /JPEG2000GrayACSImageDict > /JPEG2000GrayImageDict > /AntiAliasMonoImages false /DownsampleMonoImages true /MonoImageDownsampleType /Bicubic /MonoImageResolution 1200 /MonoImageDepth -1 /MonoImageDownsampleThreshold 1.50000 /EncodeMonoImages true /MonoImageFilter /CCITTFaxEncode /MonoImageDict > /AllowPSXObjects false /PDFX1aCheck false /PDFX3Check false /PDFXCompliantPDFOnly false /PDFXNoTrimBoxError true /PDFXTrimBoxToMediaBoxOffset [ 0.00000 0.00000 0.00000 0.00000 ] /PDFXSetBleedBoxToMediaBox true /PDFXBleedBoxToTrimBoxOffset [ 0.00000 0.00000 0.00000 0.00000 ] /PDFXOutputIntentProfile (None) /PDFXOutputCondition () /PDFXRegistryName (http://www.color.org) /PDFXTrapped /False

/Description >>> setdistillerparams> setpagedevice

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Teles.gate Manager 14.0