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This material is for use with the www.one2oneacademy.com telephone training course.
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The following materials are to be used with the telephone training course.
Telephone Role Play Taskswww.one2oneacademy.com
Task 1
✤ You will phone 4 companies and leave various messages.
01
Task 2
You work for Red Tech Ltd - an IT company. Everyone in your office is either busy or out of the office. Your task is to take messages, make sure that you follow the format for answering an office phone.
Now: Message:
Richard Sturgis On another call
Thomas Smith Left work early
Chris Biggins In a meeting
Mary Aquilina You cant locate them
Sarah Grey Having lunch
Joel Harving Coffee break
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01
Task 3!!
Make 6 phone calls. Your task is to leave messages.!!
You: Phone: Speak to: Messages:
Richard White! From Head Office 0044 207 675 234 560 Mike Tomlinson
Confirm the receipt of the final draft for the Grey
project.
Mary Hibbard!From Pine Printing Ltd! 0044 208 887 612 345 Jonathan Drake His business cards are
ready.
Sarah Green!From Experia Designs 0044 207 567 876 521 Derek Stevens Selling advertising space
for a new magazine.
Michael Bentley!From BBCR Bank 0044 207 678 903 567 Sam Kremshaw You will call later.
Gene Bradley!From JTC Holdings 0044 208 807 593 215 Jason French Request a call back.
Margret Devenny!From the London office. 0044 207 675 654 222 Timothy Jones Meeting tomorrow
afternoon.
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Task 4!!You work for Zina Designs, a graphic design company based in London. You will answer the phone and take messages. Everyone in your office is out or busy. !!If you prefer, you can answer the phone for the company you really work for.
Now: Message:
Sam Bernard Toilet
Jackie Hays Holiday
Sam Chesterson On the telephone
David Pine Business trip till Friday
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