Telekom Research & Development Sdn. Bhd. All Rights Reserved © 2015 E2E PROCESS AWARENESS HUMAN CAPITAL BUSINESS DRIVER (HCBD DIVISION) Date: 9 March 2015

Telekom Research & Development Sdn. Bhd. All Rights Reserved © 2015

E2E PROCESS AWARENESS

HUMAN CAPITAL BUSINESS DRIVER (HCBD DIVISION)

Date: 9 March 2015 Venue: Mercury Room


TM Research & Development

OBJECTIVE Provide insight to TM Research and Development

End-to-End (E2E) process to stakeholders

KEY HIGHLIGHT E2E Overview

E2E High Level Value Chain Quality Tools

E2E Research Management E2E Procurement E2E HCBD E2E Finance

Q & A

1

2

KEY MESSAGESExecutive Summary - Research

2

3



Customer Request or Ideation

Management

Project Proposal & Approval

Project Management & Implementation

Performance Measurement

IP Commercialization

2) E2E Human Capital Business Driver Value Chain

1) E2E Research Management Value Chain

3) E2E Procurement Value Chain

4) E2E Financial Value Chain

Pre Sourcing Sourcing Post Sourcing

KEY MESSAGESE2E High Level Value Chain Process

Strategic Manpower Planning

Talent Sourcing

Career & Development

Performance Management

Compensation Benefits & Reward

ConsequenceManagement

Exit Management

Financial Planning

ExecutionFinancial

Accounting Financial Analysis

Already in SEPIA Portal.

All documents already in QMS, on going to migrate in SEPIA for 2015


KEY MESSAGESE2E Research Management

1. Customer Requestor Ideation Management2. Managing Research Idea 3. Customer Engagement

1. Project Management & Implementation 2. Project Requirement3.Project Design4. Project Testing 5. Tollgate Guideline6. Management of Change Request7. Research Study

1. Performance Measurement2. Handling Customer Satisfaction Survey for Product and Services3. Internal Audit

1. Project Proposal & Approval2. Project Approval3.Project Supplimentary Agreement

Customer Request or Ideation

Management

Project Proposal & Approval

Project Management & Implementation

Performance Measurement


1. IP Commercialization2. Customer Engagement3. Outsourcing Partner Engagement & Management4.Handling Customer Complaint


Strategic Manpower Planning

Talent Sourcing Career &

Development

Performance

Management

Compensation Benefits & Rewards

Consequence Management

Exit Management

1. Strategic Manpower Planning

2. Succession Planning

3. Talent Management

1.Functional & Behavioral Training

2. Knowledge Sharing

3.Library Management

4.Promotion & upgrading

5. TMR&D Innovation Career Path (Researcher)

6. Skim Ijazah Lanjutan (SIL)-

1. Compensation Benefit & Reward

2 Collective Agreement (Non Exec)

3. Terms & Conditions (Exec)

4. Staff Incentive and Award

5. TMR&D Employee Referral Scheme

1.Consequence Management

2. Industrial Relation on Disciplinary Action (IR)

3.Employee Performance Enhancement (EPE)

1. Cessation

2. Resignation

3. Exit Management

1. Talent Sourcing

2. Recruitment

3. Hiring

4.Internship

5.ResearchFellows

KEY MESSAGESE2E Human Capital Business Driver Value Chain

1. Performance Management

2. 360 Feedback Assessment Guideline

3. Moderation Process Guideline


Pre Sourcing Sourcing Post Sourcing

1) Pre-Sourcing (TMR&D/QMS/QP/095)

1) Sourcing (TMR&D/QMS/QP/096)

2) Procurement Method through Direct Award (TMR&D/QMS/QP/094)

3) Procurement Method through Quotation (TMR&D/QMS/QP/093)

4) Contract Guide and Management (TMR&D/QMS/QP/098)

1) Post-Sourcing (TMR&D/QMS/QP/097)

KEY MESSAGESE2E Procurement Value Chain


FinancialPlanning

ExecutionFinancial

AccountingFinancial Analysis

1) Financial Planning 2) Planning & Budgeting 3) Project Financial Management4) Execution Business Plan

1) Financial Accounting

2) Payment

3) Credit Management

4) Billing

5) Asset Management

6) Petty Cash Claim

7) Advance Claim

8) Travelling Claim( TNT)

1) Execution

1. Financial Analysis • Management

report• Variance

reports• Cost analysis• Ad hoc

reports

KEY MESSAGESE2E Finance Value Chain



KEY MESSAGESQuality Tools

8

SEPIA Portalhttp://sepia.tm.my/Login into SEPIA

using GERM Username &

Password

QMShttp://

members.tmrnd.com.my/iso/main.aspTo refer related

document,


http://sepia.tm.my/

Project proposal is evaluated to

determine whether to commit to developing

the project

Customer Request and Ideas are analyzed and managed to establish

project proposal

Project isplanned, executed,

monitored and closed/terminated according to the

process

Project Performance Measurement

(CSI)



Level 1

Level 2

Level 3

Level 4

Level 5

Level 6

KEY MESSAGESProcess Terminology



KEY MESSAGESSEPIA Linkage

When user click on Visio icon for Managing Idea sub process, new popup window will be displayed.

To view on document L4, user needs to click on PDF icon.

User click on Value Chain “ Customer Request or Ideation Management”

1) Level 1, 2 and 3 (Value Chain)

2) Level 4 (Process)

3) Level 5 (Process)


Thank You


APPENDIX


PROCESS TERMINOLOGYTERM DEFINITION

Operational Process A sequence of operational activities required to produce and provide a specific service or product. It consists of :a. Level 4 : Business Process Flowb. Level 5 : Operational Process Flowc. Level 6 : Detailed Process Flow

Business Process Flow (Level 4)

Derived from the component of Core Processes, it is a sequence of cross-functional activities required to produce and provide a specific service or product.

Operational Process Flow (Level 5)

A sequence of activities carried out by individuals or team within a functional group to produce and provide a specific service or product.

Detailed Process Flow (Level 6)

A sequence of detailed, step-by-step task and activities within specified functional area to produce and provide a specific service or product.

Business Rules The definitions of the principles, processes, operations, constraints, and concerns of business which are used, in conjunction with data and interaction definitions.

Documents

Telekom Research & Development Sdn. Bhd. All Rights Reserved © 2015 E2E PROCESS AWARENESS HUMAN CAPITAL BUSINESS DRIVER (HCBD DIVISION) Date: 9 March 2015