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PLUS
Staying Strong a successtelehealth pilot results lead to program expansion
PROJECT SPOTLIGHT
• Latest news: MedicAlert partnership
• Product spotlight: myCareTrack (coming soon)
• Nurse Ruth: 3 benefits of telehealth delivery
@tunstallhcare
Follow us on
on Twitter
Stepping into the future with Calvary Community Care
COMMUNITY SPOTLIGHT
Telehealthcare THE LATEST TUNSTALL AND TELEHEALTHCARE INDUSTRY NEWS EDITION 2 2015
face to face healthcare a reality for regional australia
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WELCOME......To the second edition of the Tunstall Telehealthcare Times for 2015
LYN DAVIESManaging Director
We have some exciting news to share with our readers this edition. For many years Tunstall has been supporting war veterans and their widows around Australia under the Department of Veterans’ Affairs Rehabilitation Appliances Program. We are pleased to announce that having recently reapplied to continue to provide these services on behalf of DVA, Tunstall has once again been selected as an approved provider. Australia’s veterans deserve the best service possible and I am personally very proud of our team here at Tunstall in the way they deliver that ‘best service’ every day.
More exciting news is that Tunstall has recently signed an agreement to partner with the well known and respected organisation, MedicAlert! What better way to help people than for Tunstall and MedicAlert
to join forces in being able to share our offerings with our clients. To find out more go to page 4.
This edition we also introduce you to Sharryn Gannon as our newly appointed Health Services Delivery Manager. Sharryn’s expertise as a qualified nursing professional, government background, call centre experience and passion for exceptional service to clients is a valuable addition to our senior management team and we are very pleased to have her on board with us. Meet Sharryn on page 7.
Our community spotlight on Calvary Community Care shows just how unique this very important not-for-profit organisation is and how innovative they are in their thinking. Tunstall’s partnership with Calvary has been a long and rewarding one which we believe we are privileged to have. Read more on page 8 about their new Smart Home display and how they are supporting their clients through the benefits of assistive technology.
Community Care provider integratedLiving, another important and trusted partner of Tunstall Healthcare, is doing wonderful things with their Staying Strong’ telehealth pilot project in regional and remote Australia for older Aboriginal and Torres Strait Islander people. This is a must read for any organisation facing the challenges of supporting people remotely. Hear from integratedLiving’s CEO Catherine Daley on the impact of the program and what the organisation has planned for the future on page 12.
Sit back, have a cuppa and enjoy your Telehealthcare Times and remember we are here for you, so call us anytime!
WELCOME
2 Telehealthcare Times
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Tunstall Healthcare has successfully retained its 14 year contract as an approved provider for the Department of Veterans’ Affairs (DVA) Rehabilitation Appliances Program (RAP).
Three additional assistive technology solutions from Tunstall Healthcare have been approved for the program which supplies subsidised personal response systems and other appliances to eligible DVA card holders.
An approved DVA RAP provider since 2002, Tunstall Healthcare Managing Director Lyn Davies said she was very pleased to have successfully retained the company’s long-standing contract.
“We are delighted to announce an additional range of Tunstall solutions are now available to eligible card holders under the DVA RAP program,” Ms Davies said.
“These additional care sensors can be used in the home to monitor risks such as falls, wellbeing and wandering.”
RAP funded aids and appliances now include the iVi automatic fall detector pendant, movement sensor and GPS watch.
Funded medical alarms and care sensors are available to eligible DVA Gold and White card holders assessed by an appropriately qualified health provider.
Visit our FAQ webpage for further information.
Tunstall retains Department of Veterans’ Affairs contract @DVAAus
LATEST NEWS
Life Changing, Life Saving 3
LATEST NEWS
Smart AT Workshop Series #SmartATQLD
LifeTec Brisbane are providing free smart assistive technology (AT) information sessions across Queensland. Supported by the Department of Communities, Child Safety and Disability Services, the workshops are informing service providers on how smart AT can be used in service delivery to assist client outcomes and service provider efficiency.
The workshops, running until July 2015, are aimed at service managers and staff and clearly define smart AT and its application in a hands-on format using local examples and case studies.
By attending, service providers will gain a clear understanding of smart AT applications and develop confidence and direction for implementing smart AT in their service.
Tunstall representatives will be in attendance to support the workshop sessions, with Tunstall staff invited to present on the key considerations for ensuring a successful smart AT service implementation.
For further information on upcoming workshop sessions and dates in your local area contact LifeTec on 1800 885 886 or visit:www.lifetec.org.au/smart-at-workshops
Tunstall partners with MedicAlert to provide connected care services for clients
#MedicAlert
Tunstall is pleased to announce it will partner with medical identification jewellery company MedicAlert to provide its member base with a connected care solution.
Launching July 1, the partnership will offer MedicAlert members a discounted rate should they also wish to apply for Tunstall personal medical alarm, providing additional support in the home.
This partnership is an exciting step forward for Tunstall and MedicAlert in providing connected healthcare services for our clients.
Visit the MedicAlert website: www.medicalert.org.au
4 Telehealthcare Times
myCareTrack lone worker appThe Tunstall myCareTrack app is a lone worker solution, designed exclusively to work with an existing smart phone (Android or iOS) to offer safety for people who are working alone, travelling or working in potentially hazardous environments.
With individual lone worker ID access, regular check up calls, and easy duress activation, myCareTrack aims to quickly identify remote workers who may be in need of assistance.
Supported on both Android and iOS smart phones the myCareTrack app provides a safer working environment.
The Tunstall myCareTrack lone worker app is set for release mid-2015.
Coming Soon NEW
View the product solution sheet
Preview the myCareTrack app at the National Occupational Therapy Australia Conference, 1-3 July, Melbourne Convention and Exhibition Centre.
LATEST NEWS
Gearing up for Occupational Therapy Australia26th National Conference 2015
#OTA2015
Don’t miss Tunstall Healthcare’s exhibition booth at Occupational Therapy Australia 26th National Conference 2015, 1-3 July.
The theme of this year’s conference is “Changes, Challenges, Choices”.
Walk through our smart-home display at Booth 60 for a demonstration of our innovative smart assistive technologies, including an overview of the additional care sensors now funded through the Department of Veterans’ Affairs Rehabilitation Appliances Program (RAP).
Online registration is now open
Life Changing, Life Saving 5
Ready, get set... it’s time for the CDC transition
As many of you know, I have recently been promoted to the role of Business Development Manager for NSW, ACT and Tasmania. It is an exciting role and time for Tunstall and I am pleased to now be in a position to actively promote the many ways in which Tunstall Healthcare are innovatively delivering connected care solutions.
Tunstall are always looking at ways to keep our clients living happily and independently for longer. This is not just restricted to the home. With the next generation GPS watch on its way, a new range of environmental sensors and an innovative app addition to our telehealth product suite on the horizon, there are exciting times ahead at Tunstall.
In addition to this, there are many changes happening in the aged care and disability sectors. One of the most significant changes is the Consumer Directed Care (CDC) Model, launching 01 July 2015.
What this means for the consumer is they will now need to determine with their care provider what services they require and what they don’t. While this transition period may
have the potential to cause many consumers and their carers some distress and anxiety, the new CDC packages also recommend the introduction of assistive technology and telehealth solutions; offering greater, choice flexibility and cost-savings for home care.
These technology based solutions may be proposed as a potential service offering to assist with the transition. This could include the use of digital telehealth solutions such as video conferencing and remote monitoring - assisting with traditional services such as blood pressure monitoring, medication reminders and falls detection.
Tunstall is currently working with many care provider organisations across Australia to deliver tailored solutions to consumers who now find themselves in ‘over serviced’ positions, bringing existing package in-line with a new funding allotment.
Should you have any questions about these changes or would like further information on how we may tailor a solution for your organisation during this transition, please call us on 1800 603 377.
Keep up with the latest
industry news.Follow Tunstall
on Twitter:@tunstallhcare
Sarah Hornal Business Development Manager
INDUSTRY CORNER
Care providers are now preparing to transition all existing commonwealth funded packages to new Home Care Packages to be delivered on a Consumer Directed Care basis. These changes are to be implemented by 01 July 2015, and Tunstall are currently working with many care provider organisations across Australia to incorporate connected care technologies into existing service offerings.
6 Telehealthcare Times
STAFF SPOTLIGHT
After an inspiring forty-odd years in healthcare, Sharryn Gannon is bringing her expertise and self-confessed passion for customer service to Tunstall Healthcare as the new Health Services Delivery Manager.
For Sharryn, this new chapter in her career is about sharing the right information at the right time with the right people, to make sure that clients are safe, get all the support they need and can live as happily and comfortably as possible in their circumstances. Building on a rewarding careerSharryn’s experience will surely make her a welcome addition to the team, where she hopes to support Tunstall in its ongoing quest to reach a wide variety of clients and locations. Her journey started, in her mind, from a particularly young age.
“As a little girl, I decided that I wanted to be a nurse,” Sharryn recalls, mentioning how as a two-year-old she would run around dressed up like one. “It was just something that I always wanted to do. Nursing and healthcare have provided me with the most amazing opportunities right throughout these years.”
Sharryn went on to gain her nursing degree in addition to postgraduate qualifications in intensive therapy nursing and speech communications. In terms of the healthcare technology sphere, she considers herself an early adopter, moving and changing as technology developed.
The most rewarding part about her work?
“Probably being able to bring all those experiences together in the work that I do now, which is about understanding and supporting clients,” she says. Older people open to new technologyThroughout Sharryn’s career, she doesn’t believe that she’s ever found it to be the case that ‘you can’t teach an old dog new tricks’.
In 2000, she was involved in a telephone triage program where people would call up with their symptoms to speak to a nurse for healthcare advice. In that system, she found that there was a surprising amount of older people who were willing to use the newfangled system.
“People used to say, ‘no, no they aren’t going to make a call,’ and in fact, they do,” she says. “There are certainly some older people who don’t, or can’t, but I think that’s reducing over time.” Looking toward the future of care According to Sharryn, there are always new projects on the horizon, whether it’s the chance to add new services or catering to a wider group of client needs. With such a high percentage of smartphone users in Australia, could these devices play a role in the future of how telehealth works?
Sharryn thinks back to the early days when mobile phones couldn’t fit in your pocket, let alone be worn on your wrist. “What a smartphone looks like today will look very different in two years’ time,” she reminds us.
“Technology will change, but the purpose of this sort of technology is to share information between people who need to be connected. Whether that’s a client and a nurse here at Tunstall, or a client and the service support people who help them with the setup in their home, or a GP talking to a nurse out in the field about a client that they’re with.”
Tunstall welcomes a true force in the healthcare industry
Life Changing, Life Saving 7
Community spotlight
Stepping into the future with Calvary Community Care
Calvary Community Care is a not-for-profit organisation dedicated to providing a range of services to support people in the community in their desire to live independently in their own homes. Supporting anyone in need of assistance, such as older people and those living with disabilities, as well as their carers, family and friends, Calvary has been lending a helping hand in urban, regional and remote areas throughout Australia since 1985.
The Organisation aims to enable clients in maintaining and enhancing their quality of life on a longer term basis through independent living, allowing them to actively participate in their community.
This is achieved through Calvary’s personalised approach, by tailoring their services to suit each client’s specific needs, individual goals and interests, across all life stages and cultural heritage.
Tunstall Healthcare is proud to have forged many great working relationships across Australia, with one of these standout partnerships being the dedicated team behind Calvary Community Care.
COMMUNITY SPOTLIGHT
8 Telehealthcare Times
COMMUNITY SPOTLIGHT
Support for those who need it
What makes Calvary unique is its wide range of services, from in-person care to home modifications and telehealth monitoring solutions. In addition, as the organisation is integrated with other national Calvary services, from public and private hospitals to retirement and aged care facilities, clients will always have someone to turn to.
Kimberlea Edwards explains that while the majority of the client base are older Australians, there are people from a wide variety of backgrounds who can benefit from Calvary’s services.
“I remember one client who told me that for her, the opportunity for her teenage daughter to learn independent living skills from someone “other than mum” and outside the family, was even more valuable than the respite time she received as her primary carer,” Ms Edwards recalls.
“It is also important to recognise that for many people living at home, social isolation is a reality of daily life and many of our clients benefit from the social interaction that our visits bring.”
The perfect match with Tunstall Healthcare
“Partnering with Tunstall to provide telecare solutions was a logical step for us,” says Ms Edwards. “It naturally aligned with our commitment to offering clients choice and control about their lifestyle and living arrangements.”
With the unobtrusive portfolio of Tunstall telecare solutions, Calvary has been able to provide a broader range of options to their clients to maintain independent, yet safe and secure living.
“We have a great working relationship with Tunstall based on mutual respect, trust and experience,” Ms Edwards adds. “Moreover, the products offer carers and families an invaluable asset – time, confidence and peace of mind.”
The Calvary Community Care Smart Home The organisation has most recently had tremendous success with the opening of their new interactive display centre in Mt Waverley; the Calvary Community Care Smart Home. “The Smart Home was inspired by the experiences of our clients,” says Ms Edwards.
“Many of them were stoically struggling with daily tasks that could be solved very simply if they were aware of the products available.”
The interactive space allows clients to come and experience the range of products available, also doubling as a training forum for Calvary staff and other allied health professionals. Visitors are greeted by a bright, welcoming and contemporary space, zoned into different areas to simulate a bedroom, kitchen, bathroom and lounge room. Each zone offers a range of products and assistive technologies to support typical day-to-day tasks.
“WE HAVE A GREAT WORKING RELATIONSHIP WITH TUNSTALL BASED ON MUTUAL RESPECT, TRUST AND EXPERIENCE. THE PRODUCTS OFFER CARERS AND FAMILIES AN INVALUABLE ASSET – TIME, CONFIDENCE AND PEACE OF MIND”
Life Changing, Life Saving 9
COMMUNITY SPOTLIGHT
For further information on Tunstall connected care solutions, contact 1800 603 377 or visit www.tunstallhealthcare.com.au
www.calvarycommunitycare.org.au
The Calvary team leads visitors on a tour around the Smart Home, where they can test out products which catch their interest, each integrated into the space as part of the standard furniture and decor. “We discovered that many of the independent living aids on the market were not immediately recognised as useful in the home,” says Ms Edwards. “Once demonstrated to our clients, these products have been embraced with delight and wonder.”
The products sit alongside a dedicated community resource area with a range of brochures and information packs about useful services to support independent living.
Calvary Community Care’s head office and interactive Smart Home showroom is located at 551 Blackburn Road, Mount Waverley, Victoria.
Contact Calvary Community Care on 1300 660 022 to arrange a Smart Home showroom tour appointment.
10 Telehealthcare Times
#Howtovideos
Alarm installation tutorialsTunstall now has two new how-to alarm installation videos available on the Tunstall YouTube channel.
The videos demonstrate basic install instructions for the Tunstall ConnectMe and Tunstall Liberty300 alarm.
With clear visual and audio aids, the videos are designed to support your in-box product user-guide documentation. The tutorials can also be viewed from the Tunstall website.
Watch now
NEW
TECH TALK
askWarren #TunstallTech
Warren Duce
Telehealthcare Consultant
Tunstall Healthcare
Warren, our Telehealthcare Consultant, is one of Tunstall’s longest serving employees, sharing his years of Tunstall wisdom by providing training and support to our customers and installers.
<Q.> Is Tunstall able to monitor third party products?
<A> With our state-of-the-art call handling platform, PNC, Tunstall is able to provide 24/7 or backup monitoring for a range of products, including Tunstall manufactured and local manufactured care solutions.
Have a question for Warren? Email: [email protected]
<Q.> Why do Smartlink alarms continue to flash after completing a call with the Tunstall monitoring centre?
<A> With Smartlink alarms, users are required to restore the base unit after each alarm call by pressing the green cancel button. To ensure the call is processed correctly please wait to press the green cancel button until after the operator has closed the call.
Life Changing, Life Saving 11
PROJECT SPOTLIGHT
12 Telehealthcare Times
Staying Strong telehealth project
Positive Staying Strong project results sees telehealth program expansion
The $2.1 million Staying Strong trial project, originally funded under the NBN Enabled Telehealth Pilots Program, addressed chronic disease management in rural and remote communities. The pilot project helped to deliver a new model of care through telehealth
monitoring of vital health signs for 136 older Aboriginal and Torres Strait Islanders across New South Wales and Queensland.
The Staying Strong pilot project involved four NBN-enabled sites - Armidale, Coffs Harbour, Toowoomba and Goodna.
Community care provider integratedliving has begun a roll out of telehealth services to 13 different regions in four states following the success of its Staying Strong telehealth pilot project, which trialled in-home and hub-based monitoring of vital signs for older Aboriginal and Torres Strait Islander people.
PROJECT SPOTLIGHT
Life Changing, Life Saving 13
The service was delivered both in-home and through telehealth hubs at local Aboriginal medical centres which provide a safe and welcoming environment for older Indigenous community members to learn about and use the telehealth service.
The project monitored participants with varying conditions, including high blood pressure, type 2 diabetes and high blood cholesterol, with integratedliving registered nurses working with participants and their GP to develop individual health and monitoring plans based on these health needs.
Using the Tunstall myclinic telehealth solution—including a touchscreen tablet, Integrated Care Platform (ICP) monitoring software, and vital sign peripherals—participants self monitored their vital signs.
Health data was transmitted to the ICP triage manager patient management system which prioritised readings for clinical triage. If a reading was outside of the monitoring plan range, ICP triage manager raised an alert, allowing a nurse to coordinate the appropriate response, in consultation with the participant and their GP or Health Service.
Trusting in telehealth
integratedliving Project Manager, Indra Arunachalam said the project reported an increase in timely and accurate diagnosis, as well as a notable increase in patient awareness and self-management.
“The project identified that older Indigenous Australians are quite confident using technology. With good internet connection, telehealth monitoring can deliver successful health outcomes for people living in rural and regional Australia,” said Ms Arunachalam.
Throughout the course of the project, it was found that even participants with chronic, fairly complex health conditions were both willing and able to manage the simultaneous monitoring of their multiple conditions through the use of telehealth.
The final report on the project concluded an overwhelmingly positive response with 98 per cent of participants reporting they had enjoyed being part of the project.
Acceptance of the telehealth system was bolstered by the independent evaluation in the study’s follow-up questionnaire, which discovered that participants found the technology clear and understandable, as well as easy to learn and use.
The project also identified a trend of participants feeling more safe and secure with a telehealth system in place. Not only could they see their monitoring results for themselves, they also had the peace of mind that someone else was keeping an eye on them, such as a
PROJECT SPOTLIGHT
14 Telehealthcare Times
For further information on Tunstall telehealth solutions, additional clinical research and trial projects contact 1800 603 377 or visit us online:
www.tunstallhealthcare.com.au/what-we-do/telehealth
registered nurse (RN), who would address the situation should the need arise.
“It’s nice when the nurse rings me and says ‘I think you’d better get to the doctors’. Just having someone to talk to helps a lot and knowing that they are there and they will ring you if they think you should go,” said one Yarning Circle resident participant.
Connected care into the future
When compared to traditional, face-to-face delivery of clinical management, the remote telehealth monitoring model represented less than half of the costs associated from the former model. Throughout the Staying Strong project, the cost for remote telehealth monitoring for five days a week was $137.52 per participant. This is a significantly more affordable option compared to the estimated $347.82 it would usually cost for a RN to travel to a participant’s home for face-to-face vital health sign monitoring.
integratedliving CEO Catherine Daley said the implications and benefits of the Staying Strong project were “powerful”.
“The pilot has shown telehealth can be useful in reducing the cost burden of healthcare,” Ms Daley said.
“More importantly, Staying Strong facilitated the development of strong and effective partnerships with Aboriginal organisations and communities, which was vital not only to the successful attainment of the project objectives, but also for enhancing opportunities to continue to support older Aboriginal people.”
Tunstall’s Corporate Development Manager Lisa Capamagian said the success of the trial provides evidence that telehealth should be considered in new models of care that will lead to the mainstreaming of telehealth for aged, community and social care.
“integratedliving has now been able to roll out mainstream telehealth nursing services on a bigger scale, covering 13 regions across New South Wales, Queensland, the ACT and Tasmania,” Ms Capamagian said.
Ms Daley said the expansion of the telehealth service was part of the company’s commitment to eHealth and to facilitating health and well-being in the community as part of its service model, which it has dubbed “Embracing Life”.
“With the consumer-directed care philosophy comes enabling and re-enablement,” she said. “It’s really about client choice and control and about facilitating people to make choices.”
View the full Staying Strong pilot report
PROJECT SPOTLIGHT
Life Changing, Life Saving 15
benefits of telehealth delivery 3
3
Telehealth, a term which covers products and solutions that help patients to remotely monitor their own health conditions from the comfort of their homes, is on the rise around Australia and the world. Tunstall has connected healthcare solutions which can assist people living with chronic conditions to monitor their own vital signs and stay on top of their conditions. For those interested in learning how telehealth can help to improve the lives of their pateints or clients, take a look at the following benefits of remote telehealth monitoring.
1Reduced emergency hospital visits and lower mortality rates - Telehealth has been proven to reduce not only emergency admission rates in hospitals, but also lower overall mortality rates. This is according to a study called ‘Effect of telehealth on use of secondary care and mortality: findings from the Whole System Demonstrator cluster randomised trial,’ which also suggested that the use of telehealth could help patients avoid emergency hospitalisation and improve the self-management of their health conditions.
2Increased access to healthcare - Telehealth can benefit people in all areas, but those living in rural or isolated settings can find these solutions particularly rewarding. In a country as vast as Australia, many patients do not have easy access to healthcare providers and have to travel hours at a time just to reach a regular scheduled appointment. Telehealth allows patients in these situations to be monitored daily, meaning they only need to see practitioners in person when it has been identified that they need treatment or further assistance. This benefits providers as well as patients, as doctors can expand their reach and feel confident that their patients are receiving effective care even when they’re not physically present.
At-home care leads to comfort and a quick recovery - Many sick or injured people would rather be at home than in hospital, particularly those dealing with chronic illnesses that see them frequently in and out of care. Telehealth services allow patients to stay in their home community, surrounded by friends and family and able to live a more normal life while still being supervised by a specialist.
NURSE RUTHNURSE RUTH
by Nurse Ruth
16 Telehealthcare Times
Calendar of events
Industry events not to be missed. Tunstall is involved at the following events. We invite you to visit us at and learn more about our products and services.
01- 03
Occupational Therapy Australia 26th National ConferenceMelbourne Melbourne Convention and Exhibition Centre
07 Smart AT tour workshopIpswich Ipswich Civic Centre
July
June
23 Smart AT tour workshopBrisbaneLifeTec Queensland
26 Wellness in the Golden Years ExpoBrisbaneRoyal International Convention Centre RNA Showgrounds
30 Smart AT tour workshopCairnsHotel Mecure Cairns Harbourside
August
Feros Care Smart Technologies BootcampGold CoastTwin Towns Outrigger Resort
27- 28
ACSA Conference PerthPerth Convention and Exhibition Centre
30-04
September
ADMA 11th National Annual Conference - workshop Brisbane Brisbane Convention Centre
9- 11
Life Changing, Life Saving 17
TUNSTALL TALK
Delivering the future, today #NZHealthcareCongress
Tunstall Healthcare recently had the pleasure of attending the NZ Healthcare Congress at the Langham Hotel, Auckland on 16-17 June.
The theme of this year’s conference was ‘Delivering the future, today’. It was an opportunity to meet with many healthcare leaders and discuss the way forward in healthcare delivery for the New Zealand market.
Our flagship Integrated Care Platform (ICP) telehealth technology was on display alongside our new ICP myclinic app (soon to be released), demonstrating the capabilities of our connected care technologies to faciliate the remote care of patients through the use of vital sign monitoring, symptomatic questionaires, video conferencing and patient/carer resource portals.
Tunstall New Zealand’s first client, Don has been with the service for over 12 years. In his late 80s and recently married, Don relies on his medical alarm to maintain his freedom and independence.
At 89 years of age, Don lives in his own home with wife Shirley and poodle Candy. With three children, two grandchildren and a love of painting, Don values his freedom and independence.
“The Tunstall service provides me with reassurance and peace of mind,” said Don.
Client testimonial
View Don’s full story
Don’s story
18 Telehealthcare Times
Strive for excellence Make a difference Innovative and Agile Listen and Understand Everybody Matters
“For the last 6 years I have worked with a dedicated team and what makes me smile is knowing that the daily call our regular clients make puts a smile on their face. We listen and understand because everybody matters.”
Our brand values and goals are critical to the success of both the products and services we provide, and need to be embraced and communicated positively by everyone who is a part of Tunstall.
This edition, Jason Rye, Senior Customer Care Consultant shares with us what makes him SMILE about working for Tunstall...
What makes you SMILE ?
Jason Rye Senior Customer Care Consultant
TUNSTALL TALK
Tunstall staff receive visit from Group CEO
Tunstall Australasia staff recently received a visit by Tunstall Healthcare Group Chief Executive Officer (CEO) Paul Stobart. The Tunstall Australia team had the opportunity to host Mr Stobart for a week, during which time he held face-to-face meetings with all levels of staff, including sitting with our customer care operators in our 24/7 monitoring centre to experience our Australian operations first hand. Paul was also treated to a taste of Australian culture, with staff putting on a early morning breakfast BBQ, complete with spectacular Queensland sunshine. Our New Zealand team didn’t miss out, joining Paul via video conference for a casual ‘brown bag’ lunch. Pictured: Paul Stobart, Lyn Davies, Jason Rye
Life Changing, Life Saving
Tunstall Healthcare1/56 Lavarack Ave
Eagle Farm QLD 40091800 603 377
www.tunstallhealthcare.com.au
Tunstall New Zealand306 Cameron Rd
Tauranga 31100800 488 678
www.tunstall.co.nz
