Telecom Sector of Oman 2010 - 2014 · 8 Telecommunications Sector Indicators 2010-2014 The Telecom Act by Royal Decree 30/2002 was issued and TRA was established. The Telecom Act

Sultanate of Oman¿Éª oY áæ£∏°S

Telecom Sector of Oman2010 - 2014

2 Telecommunications Sector Indicators 2010-2014

33Telecommunications Sector Indicators 2010-2014

Sultanate of Oman¿Éª oY áæ£∏°S

Telecom Sector of Oman(2010 - 2014)

07 Foreword

08 Major Milestones of Telecom Sector

10 Overall Economic Outlook

12 Mobile Services

18 Fixedline Telephone Services

22 Internet Services

26 Broadband Services

30 International Internet Bandwidth Capacity (Mbps)

32 Telecom Traffic

38 Telecom Revenue / ARPU Analysis

42 Investments

44 Employment in the Telecom Sector

48 Quality of Service (Un-audited)

54 Radio Licenses

56 Type Approval

60 Promotions & Tariffs

69 Acronyms

CONTENTS


Disclaimer

The Telecommunications Regulatory Authority

(TRA - Oman) continues to ensure accuracy of

the information provided in this report. However,

TRA shall not be liable for any loss, damage,

cost or expense whether direct, indirect,

or consequential, incurred by, or arising by

reasons of, any person using or relying on this

information and whether caused by reason of any

inaccuracy, error, omission or misinterpretation

or otherwise. The users of this information are

advised to perform their own due-diligence to

assess accuracy and relevance of the information

and use it at their own responsibility.


ForewordIt is my profound pleasure to present the 2nd publication of the Telecom Sector Indicators report of the Sultanate of Oman. This publication covers 5 years period from 2010 to 2014 summarizing the main telecom sector indicators. The TRA has been regularly publishing Telecom Sector Indicators on quarterly basis to serve a variety of users and stakeholders including investors and financial advisors. Moreover, TRA published a comprehensive 5 year compendium in 2012 covering the period of 2007 to 2011. The first publication was received well by users in the industry. Encouraged by the user response, we are happy to present the 2nd edition of “5 years at a glance report”. This report provides an overview of telecom sector development in figures and charts during the last 5 years.

I am confident that the information contained in this report will be useful to the industry analysts, investors, academia and the general public. Your feedback is of immense importance for us, therefore, comments and suggestions are most welcome.

Dr. Hamad Bin Salem Al-RawahiExecutive President


The Telecom Act by Royal Decree 30/2002 was issued and TRA was established.

The Telecom Act was amended.

TRA invited applications for internet service providers during 2007.

TRA also invited applications for mobile re-sale services tointroduce further competition in the mobile market.

The Telecom Liberalization Policy was approved by the Government.

The first fixed public telecommunication network license was awarded to Omantel.

The first mobile public telecommunications service license was awarded to Oman Mobile.

TRA introduced number portability in mobile sector in the Sultanate of Oman being the 1st in region.

The second mobile public telecommunications service license was awarded to

Omani Qatari Telecom Company (Nawras/renamed Ooredoo in 2014).

2006Major Milestones of Telecom Sector 20072002 20042003 2005


TRA issued five Class II licenses for the provision ofre-sale of basic public mobile telecommunications services to the following companies:

• Majan Telecom LLC (Renna).• Connect Arabia LLC (Friendi).• Injaz International Telecom LLC.• Mazoon National Telecom LLC.• Kalaam Telecom LLC.

TRA Carried out a Price Benchmarking Study in coordination with Sultan Qaboos University.

As part of the on-going TRA initiative to cover 250 remote villages, 61 sites on air covering approx. 104 villages.

Accredited a 4th registrar for domain name registrations.

Installed and implemented a new automated system to monitor Quality of Service through the Sultanate.

24 new Cyber Café authorizations issued.

20 new Automated Vehicle Location Services authorizations issued.

TRA implemented E-government policy by introducing the online application of radio license through Advance Automated Spectrum Management System.

TRA issued the VoIP regulation.

TRA issued Competition Framework compromisingEx-ante & Ex-post regulations vide decision No: 69/2012.

Postal Service unit established.

TRA Call Center established.

TRA carried out first market review and issued Market Definition & Dominance (MDD) Decision No: 74/2013.

The second fixed public telecommunication network license was awarded toOmani Qatari Telecom Company (Ooredoo).

USO Policy and implementation strategy was issued.

Class II license was granted to Samatel for mobile reseller services.

Ooredoo launched its fixed services.

Class II license was granted to Via Cloud for mobile reseller services.

Class I international telephony license was granted to Samatel.

TRA restructuring took place and new board and CEO appointed.

2009 20132008 2010 2012 20142011


Overall Economic Outlook

10


RO

RO RO

Share of Post & Telecom Sector on GDP

35,000

30,000

25,000

20,000

15,000

10,000

5,000

0

2.5%

2.0%

1.5%

1.0%

0.5%

0.0%2009

26,7

31

29,7

98

30,0

61

2.2%

1.8%1.6% 1.4% 1.5%

2010 2011 2012 2013

GDP (Million RO)

GD

P (M

illio

n R

O)

Pos

t & T

elec

om %

-Con

trib

utio

n

Post & Telecom % Contribution

Indicator¹ 2010 2011 2012 2013 2014

Population² 2,773,479 3,295,000 3,623,001 3,855,206 3,992,893

Number of Households³ 402,286 402,286 402,286 402,286 402,286

Consumer Price Index (CPI) 93.4 97.2 100 101.9 102.3

Inflation Rate 3.32% 4.07% 2.88% 1.90% 0.4%

Total GDP (Millions RO) 22,773 26,731 29,798 30,061 31,5004

GDP – Annual Growth rate 21.20% 17.4% 11.5% 0.9% NA

Post & Telecommunication - % of Contribution to GDP

1.80% 1.60% 1.37% 1.45% NA

¹Economic indicators 2010-2013 as per the latest publication- Statistical year book-2013 published by NCSI.²The population figures are as per the Statistical year book-2013 and the latest Statistics Bulletin-February 2015, published by NCSI.3The households is as per the 2010 National Census.4The 2014 GDP is provisional.

Note: It is important to highlight that subscriber’s penetration rates reported in this publication are calculated based on the above population figures, which results in different penetration rates from the previous publications of TRA due to revision of population figures by NCSI in their Statistical year book-2013.

18,5

59

22,7

73

Overall Economic Outlook

RO

RO

RO


Mobile Services

12


Note: The drop in penetration in 2012 onward is due to revision of population updates by NCSI.

Mobile Subscriptions (in Millions)

Subs

crib

ers

(in

Mill

ions

)

Pen

etra

tion

Rat

es

2010

7.000

6.000

5.000

4.000

3.000

2.000

1.000

0.000

170%

165%

160%

155%

150%

145%

140%

135%2011 2012 2013 2014

166.11%

145.96% 145.71%

155.13%

4.606 4.809 5.278 5.617 6.194

Mobile Subscriptions Penetration Rate

Mobile Subscriptions 2010 2011 2012 2013 2014

Operators Postpaid 414,011 432,093 464,670 495,703 528,698

Resellers Postpaid - - - - -

- Total Postpaid 414,011 432,093 464,670 495,703 528,698

- Operators Prepaid 3,732,963 3,778,449 4,237,613 4,553,279 4,943,615

- Re-Sellers Prepaid 459,159 598,706 575,308 568,444 721,856

-Total Prepaid 4,192,122 4,377,155 4,812,921 5,121,723 5,665,471

Total Mobile Subscriptions 4,606,133 4,809,248 5,277,591 5,617,426 6,194,169

Mobile Penetration 166% 145.96% 145.68% 145.71% 155.1%

Note: The penetration rates are calculated as per the Statistical year book-2013 and the latest Statistics Bulletin-February 2015, published by NCSI.

145.68%

Mobile Services


Mobile Subscribers Post paid & Pre paid (in Millions)

6.000

5.000

4.000

3.000

2.000

1.000

-

100%

50%

0%

Subs

crib

ers

(in

Mill

ions

)

91%

4.19

2

2010 2011 2012 2013 2014

0.432 0.465 0.496 0.529

4.37

7

4.81

3 5.66

5

91% 91% 91% 91%

5.12

2

Mobile Pre paid Mobile Post paid % of Prepaid to total

0.414

Mobile Services


100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

Market Share of Mobile Service Providers (%)

Mobile Coverage by Population as on 2014 Mobile Coverage by Geographical as on 2014

Not Covered1.2%

Mar

ket S

hare

%

2010 2011 2012 2013 2014

Resellers Ooredoo Oman Mobile

10

12.4

10.9

10.1

12

43.7

40.2

40.7

41.4

41

46.3

47.4

48.4

48.5

47

PopulationCoverage

98.8%

Geographical Coverage

65%

Not Covered35%

Mobile Services


BlackBerry Subscribers

Blackberry Subscribers 2010 2011 2012 2013 2014

Post Paid (BB) 10,538 17,264 17,076 13,423 8,458

Pre Paid (BB) 19,079 121,735 124,362 100,965 76,886

TOTAL 29,617 138,999 141,438 114,388 85,344

Propotion of BlackBerry Subscribers (of Total Mobile Subscribers)

0.60% 2.90% 2.68% 2.04% 1.38%

BlackBerry Subscribers

3.5%

3.0%

2.5%

2.0%

1.5%

1.0%

0.5%

0.0%

160,000

140,000

120,000

100,000

80,000

60,000

40,000

20,000

0

BlackBerry Subscribers % of BlackBerry subscribers from total mobile Subscribers

0.6%

29,6

17

138,

999

141,

438

114,

388

85,3

44

2.9%

2.7%

2%

1.4%

2010 2011 2012 2013 2014

Mobile Services


Mobile Number Portability

2010 2011 2012 2013 2014

% of Mobile Number Ported 0.79% 0.59% 0.81% 0.84% 0.77%

Total Ported Numbers 36,299 28,236 42,804 47,000 47,964

Source: Licensed Telecom Service Providers


Mobile Number Portability

0.90%

0.80%

0.70%

0.60%

0.50%

0.40%

0.30%

0.20%

0.10%

0.00%

60,000

50,000

40,000

30,000

20,000

10,000

0

0.79%

36,2

99

28,2

36 42,8

04

47,0

00

47,9

64

0.59%

0.81% 0.84%

0.77%

Total ported numbers % of Mobile number ported

2010 2011 2012 2013 2014

Mobile Services


Fixedline Telephone Services

18


Fixedline Telephone Subscriptions 2010 2011 2012 2013 2014

- Postpaid 202,653 217,095 227,791 273,223 289,805

- Prepaid 37,523 26,345 26,065 25,829 33,066

- ISDN 36,964 37,082 43,888 45,558 45,524

- Public Telephone - Payphone 6,801 6,801 6,801 6,801 6,801

Total Fixedline Subscriptions 283,941 287,323 304,545 351,411 375,196

Fixedline Penetration (100/inhabitant) 10.24% 8.72% 8.41% 9.12% 9.40%

Fixedline Penetration/household 70.00% 71.40% 75.70% 87.35% 93.27%

Note: The penetration rates are calculated as per the Statistical year book-2013 and the latest Statistics Bulletin-February 2015, published by NCSI. Households is as per the 2010 National Census.


Total Fixedline Telephone Subscriptions

400,000

350,000

300,000

250,000

200,000

150,000

100,000

50,000

-

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

70% 71%76%

87%93%

283,

941

287,

323

304,

545

351,

411

375,

196

2010 2011 2012 2013 2014

Fixedline Telephone Subscriptions Penetration Rate/household



Fixed Telephone Lines (Postpaid & Prepaid Split)

Fixedline Telephone (Business/Residential split)

350,000

300,000

250,000

200,000

150,000

100,000

50,000

0

80%

70%

60%

50%

40%

30%

20%

10%

0%

64%68% 65% 66%

60%

217,095202,653

227,791

273,223289,805

36%

32%

35%

34% 40

%

26,34537,523

26,065 25,829 33,066

2010

2010

2011

2011

2012

2012

2013

2013

2014

2014

Postpaid

% of Residential Fixed Telephone Lines

Prepaid

% of Business Fixed Telephone Lines

% o

f fixe

d lin

es



Distribution of Fixedlines Telephoneby Governorates as on 2014

Distribution of Fixedlines Telephone by Governorates

Fixed Telephone Lines By

Governorates2010 2011 2012 2013 2014

Muscat 135,193 138,982 143,845 171,442 189,076

Dhofar 20,124 22,815 24,458 28,101 29,239

Dhakeliya 19,876 20,757 21,141 23,033 23,332

Sharqiyah North 17,053 17,148 17,771 15,572 15,530

Sharqiyah South 5,239 5,737

Dhahirah 7,866 7,683 7,690 8,631 8,821

Batinah North 35,499 33,540 34,519 21,026 22,472

Batinah South 20,792 22,681

Musandam 3,127 3,030 3,222 3,514 3,609

Al-Wusta 357 358 448 793 1,153

Al-Buraimi 5,321 5,566 7,201 7,348 7,660

VSAT/GSM PP 375 362 362 362 362

ISDN 36,964 37,082 43,888 45,558 45,524

Total Fixed Telephone Lines

283,941 287,323 304,545 351,411 375,196


Muscat - 50%

Dhofar - 8%

Dhakeliya 6%

Sharqiyah (N)4%

Sharqiyah (S)2%

Dhahirah2%

Al-Buraimi2%

Batinah (N)6% Batinah (S)

6%

Musandam - 1%

Al-Wusta - 0.3%



Internet Services

22


Fixed Internet 2010 2011 2012 2013 2014

Dial up

- Postpaid 13,140 8,226 5,406 4,202 3,074

- Prepaid 8,138 2,620 668 186 7

Total Dial-Up Subscriptions 21,278 10,846 6,074 4,388 3,081

Fixed Broadband

Fixed Wired Broadband - ADSL 44,996 52,063 70,720 94,594 124,145

Internet Leased Line & Fiber Optic 453 499 494 654 649

Fixed Wire-less Broadband (WiMax) Subscriptions 7,181 25,655 42,110 59,042 52,269

Total Fixed Broadband Subscriptions 52,630 78,217 113,324 154,290 177,063

Total Fixed Internet Subscriptions 73,908 89,063 119,398 158,678 180,144

Internet Penetration (subscriptions/100 inhabitant) 2.7% 2.7% 3.3% 4.1% 4.5%

Internet Penetration (subscriptions/100 household) 18.4% 22.1% 29.7% 39.4% 44.8%

Mobile Broadband

Active Mobile Broadband Subscriptions 734,091 1,076,254 1,646,098 2,443,296 2,893,561

Active Mobile Broadband Subscriptions Penetration (subscriptions/100 inhabitant) 26.5% 38.8% 45.4% 63.4% 72.5%

Note: The penetration rates are calculated as per the Statistical year book-2013 and the latest Statistics Bulletin-February 2015, published by NCSI.Households is as per the 2010 National Census.

Internet Services


Fixed Internet Subscribers

200,000

180,000

160,000

140,000

120,000

100,000

80,000

60,000

40,000

20,000

0

50.0%

45.0%

40.0%

35.0%

30.0%

25.0%

20.0%

15.0%

10.0%

5.0%

0.0%

22.1%18.4%

73,90889,063

119,398

158,678

180,14429.7%

39.4%

44.8%

2010 2011 2012 2013 2014

Fixed Internet Subscribers Penetration Rate/Household

Pen

etra

tion

Rat

es

Subs

crib

ers

Internet Services


Internet Dial-up Subscribers (Prepaid & Postpaid)

14,000

12,000

10,000

8,000

6,000

4,000

2,000

-

13,140

8,138 8,226

5,4064,202

3,0742,620

668 186 7

2010 2011 2012 2013 2014

Postpaid Prepaid

Subs

crib

ers

Internet Services


Broadband Services

26


Fixed Broadband Subscribers

Fixed Broadband Subscribers: Wired & Wireless

200,000

180,000

160,000

140,000

120,000

100,000

80,000

60,000

40,000

20,000

0

200,000

150,000

100,000

50,000

0

50%

45%

40%

35%

30%

25%

20%

15%

10%

5%

0%

13.1

% 19.4

%

28.1

7% 38.3

5% 44.0

1%

52,630

78,217

113,324

154,290

177,063

2010

2010

2011

2011

2012

2012

2013

2013

2014

2014

Fixed BroadbandPenetration Rate/Household

Fixed Wire-less Broadband Subscriptions

Fixed Wired Broadband Subscriptions

Total Broadband Subscriptions

Subs

crib

ers

52,2

69 124,

794

177,

063

Broadband Services


Active Mobile Broadband Subscribers

3,500,000.000

3,000,000.000

2,500,000.000

2,000,000.000

1,500,000.000

1,000,000.000

500,000.000

0.000

80.0%

70.0%

60.0%

50.0%

40.0%

30.0%

20.0%

10.0%

0.0%

26.5%

734,

091

1,07

6,25

4

1,64

6,09

8 2,44

3,29

6

2,89

3,56

1

38.8%

50.0%

67.4%72.5%

Mobile Broadband Penetration Rate

2010 2011 2012 2013 2014

Subs

crib

ers

Broadband Services


Distribution of Fixed Broadband Subscription by Internet Speed, 2014

93%

3% 3%1%

512 Kbps to less than 1 Mbps

1 Mbps to less than 2 Mbps



¹Active Mobile broadband Subscribers are calculated as the sum of (1&2) :

1. Dedicated mobile broadband subscriptions: (All subscribers who have subscribed to a data plan which has subscription charge and fixed period of subscription irrespective of the subscription duration (daily, weekly or monthly plans)).

2. Standard Mobile Broadband Subscriptions: (subscribers who use 3G broadband service at least once in a month without subscribing to a fixed duration plan. These are generally called “pay as you go” (PAYG) users).

Broadband Services


International InternetBandwidth Capacity (Mbps)

30


International Internet Bandwidth Capacity (Mbps)

International Internet Bandwidth (% Utilization)

90.0

80.0

70.0

60.0

50.0

40.0

30.0

20.0

10.0

0.02010

44

8.6

54

8.7

65

10.6

57.3

16.8

67.6

12.4

2011 2012 2013 2014

Incoming, Mbps Outgoing, Mbps


150,000140,000130,000120,000110,000100,000

90,00080,00070,00060,00050,00040,00030,00020,00010,000

0

10,585

2010

22,543

2011

27,263

2012

82,010

2013

137,582

2014


Mbp

s


Telecom Traffic


International Traffic (Million Minutes)

Million Minutes 2010 2011 2012 2013 2014

Total International Outgoing Minutes 489.396 488.686 697.083 863.688 1006.0

Total International Incoming Minutes 514.761 593.478 443.741 375.868 308.246

Source: Licensed Telecom Service Providers & Resellers

International Outgoing & Incoming Traffic (Million Minutes)

1500,000

1000,000

500,000

0,0002010 2011 2012 2013 2014

Total International Outgoing Minutes Total International Incoming Minutes

mill

ions

min

utes

Fixed Outgoing Minutes, Millions

International Outgoing Traffic (Million Minutes)

1000

800

600

400

200

-2010

455

35 15 33 33 30

474

664

830

976

2011 2012 2013 2014

mill

ions

min

utes

Mobile Outgoing Minutes, Millions

Telecom Traffic


Distribution of International Outgoing Minutes

120%

100%

80%

60%

40%

20%

0%2010

93%

7%

97%

3%

95%

5%

96%

4%

97%

3%

2011 2012 2013 2014

From Mobile From Fixed

International Incoming Traffic (Million Minutes)

600

300

02010

488

26 19 34 19 18

574

410357

290

2011 2012 2013 2014

To Mobile To Fixed

mill

ions

min

utes

Telecom Traffic


International Calls Revenue, Millions RO

80.00

70.00

60.00

50.00

40.00

30.00

20.00

10.00

02010

7.58

74.09

6.27

68.18

4.65

67.08

4.08

73.92

4.13

71.46

2011 2012 2013 2014

International Calls Revenue from Mobile, RO International Calls Revenue from Fixed, RO

Mill

ions

RO

Domestic Outgoing Mobile Traffic (Million Minutes)

80.00

70.00

60.00

50.00

40.00

30.00

20.00

10.00

0

120

100

80

60

40

20

02010

82

4,51

7 6,54

5

6,89

7

6,67

7

6,53

7

113 10999

88

2011 2012 2013 2014

Dom

esti

c m

obile

out

goin

g m

inut

es,

mill

ions

Ave

rage

mon

thly

mob

ile o

utgo

ing

min

utes

per

sub

scri

bers

Total domestic mobile outgoing traffic Average monthly mobile outgoing minutes per subscribers

Telecom Traffic


Outgoing SMS & MMS Traffic (Millions)

No. of Outgoing SMS & MMS Traffic (Millions)

2010 2011 2012 2013 2014

Outgoing SMS 5,388 5,872 2,441 1,982 1,440

Outgoing MMS 26.9 38.4 18.6 10.5 5.265


Domestic Outgoing Fixed Voice Traffic (Million Minutes)


2010 2011 2012 2013 2014

Fixed to Fixed 302,904,961 251,317,560 203,262,856 168,648,835 153,391,621

Fixed to Mobile 492,246,803 480,561,531 416,765,370 412,399,351 412,396,346

Fixed to Fixed (On Net) 302,401,584 249,397,785 200,440,340 164,691,203 148,608,068

Fixed to Fixed (Off Net) 503,377 1,919,775 2,822,516 3,957,632 4,783,553


Distribution of Domestic Outgoing Mobile Traffic (Millions Minutes)

Mobile to fixed

Mobile to Mobile - Off Net

Mobile to Mobile - On Net

100%

80%

60%

40%

20%

0%

2%27

%71

%

2%

19%

80%

1%

18%

81%

1.3%

18.2

%80

.5%

2010 2010 2010 2010

1.4%

18.8

%

79.8

%

2010

Telecom Traffic



350.00

300.00

250.00

200.00

150.00

100.00

50.00

0

6.000

5.000

4.000

3.000

2.000

1.000

02010

0.503

302.40

249.40

200.44

164.69148.61

1.920

2.823

3.958

4.784

2011 2012 2013 2014

Fixed to Fixed (On Net) Fixed to Fixed (Off Net)

Average Monthly Minutes per Subscriber (Domestic Outgoing Fixed Voice Traffic)

160

140

120

100

80

60

40

20

0

400,000

350,000

300,000

250,000

200,000

150,000

100,000

50,000

02010

89

283,941 287,323304,545

351,411375,196

73

56

4034

9298

114

139144

2011 2012 2013 2014

Ave

rage

mon

thly

fixe

d do

mes

tic

min

utes

Fixe

d Te

leph

one

Subs

crib

ers

Fixed to Fixed Fixed to Mobile Fixed Telephone Subscribers

Telecom Traffic


Telecom Revenue / ARPU Analysis


Total Telecom Sector Revenue (RO Million)

900

800

700

600

500

400

300

200

100

02010

634.979

698.103 709.352749.252

807.727

2011 2012 2013 2014

mill

ion

(RO

)Telecom Revenue / ARPU Analysis


Revenue (Fixed/Mobile Split)

80%

70%

60%

50%

40%

30%

20%

10%

0%2010

30% 30.6%

70% 69.4% 70.0% 67.9% 67.4%

30.0%32.1% 32.6%

2011 2012 2013 2014

Fixe

d &

Mob

ile R

even

ue S

plit

(%)

Fixed Voice & Internet Mobile



Average Revenue Per Subscriber/ARPU (RO)

Services 2010 2011 2012 2013 2014

ARPU – Mobile 8.1 8.3 7.8 7.55 10.81

ARPU – Fixed Telephone (voice) 13 13.9 8.8 7.2 6.1

ARPU – Payphone 4.2 2.9 2.5 2.5 2.3

ARPU – Fixed Internet 29.1 30.4 28.7 28.6 35.5

Source: Licensed Telecom Service Providers, Resellers & TRA

Average Revenue Per Subscriber / ARPU (RO)

40%

30%

20%

10%

0%2010

29.1

8.1 8.3 7.8

7.6

6.1

10.8

7.2

8.813.913.0

30.428.7 28.6

35.5

2011 2012 2013 2014

AR

PU

/ M

onth

(RO

)

Mobile ARPU Fixed Line Services ARPU Fixed Internet ARPU



Investments


Total Investments by Networks (RO)

2010 2011 2012 2013 2014

Total Telecom Investment, RO 170,367,265 131,841,962 137,335,996 156,532,147 219,610,030

Fixed Wired Broadband 49,548,000 11,736,920 4,850,000 8,441,516 18,531,709

Fixed Telephone Service investments, including all related services except fixed broadband

56,761,000 68,667,540 47,657,441 39,711,610 64,694,554

Mobile Communication Network 64,058,265 51,437,502 84,828,555 108,379,021 136,383,767


Distribution of Investments per Telecom Network (%)

120.0%

100.0%

80.0%

60.0%

40.0%

20.0%

0.0%2010

29.1%

8.9% 3.5% 5.4% 8.4%

33.3%52.1%

34.7% 25.4%29.5%

37.6% 39.0%

61.8% 69.2% 62.1%

2011 2012 2013 2014

Mobile Communication Investment Fixed Wired Broadband Investment Fixed Telephone Service Investment

Investments


Employment in the Telecom Sector


Telecom Staff 2010 2011 2012 2013 2014

Total Full-Time Telecom Staff 3,833 4,087 3,954 3,988 4,007

Male Staff 2,967 3,065 2,973 3,018 3,018

Female Staff 866 1,022 981 970 989

Omani Staff 3,371 3,676 3,541 3,580 3,615

Expat Staff 462 411 413 408 392

Source: TRA, Licensed Telecom Service Providers & Resellers



% of Male / Female Staff

100%

80%

60%

40%

20%

0.0%2010

77.4% 75.0% 75.2% 75.7% 75.3%

22.6% 25.0% 24.8% 24.3% 24.7%

2011 2012 2013 2014

Male Staff Female Staff

% o

f Mal

e an

d Fe

mal

e St

aff



% of Omani / Expatriate Staff

100%

80%

60%

40%

20%

0.0%2010

87.9% 89.9% 89.6% 89.8% 90.2%

12.1% 10.1% 10.4% 10.2% 9.8%

2011 2012 2013 2014

Omani Staff Expat Staff

% o

f Om

ani /

Exp

at S

taff



Quality of Service (Un-audited)


Drop Call Rate

Block Call Rate

0.90

0.80

0.70

0.60

0.50

0.40

0.30

0.20

0.10

0.00

1٫50

1٫00

0٫50

0٫00

2010

2010

0.40

0.52 0.520.46

0.50

0.23

0.41

0.05 0.10 0.07 0.03 0.08

0.530.48 0.45

0.86

1.1

0.220.16

0.60

0.8

0.60

2011

2011

2012

2012

2013

2013

2014

2014

Ooredoo

Omantel Ooredoo Regulatory Threshold

Omantel Regulatory Threshold

% D

rop

Cal

l Rat

e%

Blo

ck C

all R

ate





Call Setup Success Rate

Handover Success Rate

100.00

99.00

98.00

97.00

96.00

95.00

94.00

93.00

92.00

100.00

99.50

99.00

98.50

98.00

97.50

97.00

96.50

96.00

2010

2010

99.5

197

.44

97.3

6

99.7

2

99.5

9

99.8

0

99.2

2

99.1

3

98.8

6

98.1

9

99.41

98.98

99.5199.88 99.85 99.93

99

99.4799.13 99.19 99.34

95

2011

2011

2012

2012

2013

2013

2014

2014

Omantel

Omantel

Ooredoo

Ooredoo

TRA Threshold

TRA Threshold



% H

ando

ver

Succ

ess

Rat

e



Faults per 100 Lines per Year

Percentage of Faults to be Cleared within 24 Hours

16

14

12

10

8

6

4

2

0

105

100

95

90

85

80

75

2010

2010

10.1

92.8

95

93.8

6

95.1

1

96.1

85.4

9

100

100

100

98.4

9

3.77

8.559.45

10.81

1

7.06

12.312

90

2011

2011

2012

2012

2013

2013

2014

2014

Omantel

Omantel

Ooredoo

Ooredoo

Regulatory Threshold

TRA Threshold

No.

of f

ault

s pe

r 10

0 lin

esN

o. o

f fau

lts

clea

red





Unsuccessful Call ratio for Local and National Fixed Calls (%)

Percentage of Orders for Access Lines in the Served Areas Completed within 10 Working Days

1.200

1.000

0.800

0.600

0.400

0.200

0.000

102100

9896949290888684

2010

2010

0.960

92.4

95

96.0

15

97.1

125

98.9

7

99.9

3

100

96.4

375 99

.49

95.4

6

90

0.955

0.08 0.09 0.100

0.04

0.1330.043 0.04

1

2011

2011

2012

2012

2013

2013

2014

2014

Omantel

Omantel

Ooredoo

Ooredoo

TRA Threshold

TRA Threshold



Uns

ucce

ssfu

l cal

l rat

io%

of o

rder

s co

mpl

eted



Beneficiaries Billing Complaints per 1000 Bills

Percentage of Billing Complaints Resolved within 20 Working Days

1.6

1.4

1.2

1

0.8

0.6

0.4

0.2

0

100

99

98

97

96

95

94

2010

2010

0.65

100100100100 100100100100100 100

0.89

0.67

0.12

0.10

0.12

0.45

0.04

0.30

1.5

96

2011

2011

2012

2012

2013

2013

2014

2014

Omantel

Omantel

Ooredoo

Ooredoo

TRA Threshold

TRA Threshold

Bill

ing

com

plai

nts

per

1000

bill

s





Radio Licenses


Issuance and Renewal of Radio Licenses

2010 2011 2012 2013 2014

No. of renewed Radio Licenses 18,407 22,974 21,258 18,253 18,574

No. of New Radio Licenses 3,674 2,948 2,428 2,304 2,854

No. of cancelled Radio Licenses 1,222 2,114 3,066 3,731 1,331

No. of Frequency New Assignments 6,464 5,152 4,396 4,955 5,055

Issuance and Renewal of Radio Licenses

25,000

20,000

15,000

10,000

5,000

02010 2011 2012 2013 2014

No. of renewed Radio Licenses No. of New Radio Licenses

No. of cancelled Radio Licenses No. of Frequency New Assignments

Radio Licenses


Type Approval


Type Approved Telecom Equipment

Renewal of Registered Dealers

1600

1400

1200

1000

800

600

400

200

0

400

350

300

250

200

150

100

50

0

2010

2010

725

179

227 27

5

368

368

904 1,

083

1,46

0

1,32

5

2011

2011

2012

2012

2013

2013

2014

2014

Type Approved Telecom equipment

Renewal of Registered Dealers

Type Approval


Registered New Dealers

Releases Issued to Customs

500

400

300

200

100

0

2500

2000

1500

1000

500

0

2010

2010

222

739 99

0 1241

1701

2310

311

404454 437

2011

2011

2012

2012

2013

2013

2014

2014

Registered new Dealers

Releases issued to Customs

Type Approval


Inspection Visits

800

700

600

500

400

300

200

100

0

2010 2010 2010 2010 2010

Inspection Visits

66074

1

377

208

52

Type Approval


Promotions & Tariffs


Mobile Tariff (Standard Rate)

Mobile Tariff Oman mobile Ooredoo

Postpaid

Year 2010 2011 2012 2013 2014 Year 2010 2011 2012 2013 2014

SIM Pack Charge (OMR)

2 2 2 2 2SIM Pack Charge

(OMR)5 5 5 2 2

monthly rental (OMR)

3 3 3 3 3Monthly Rental

(OMR)3 3 3 3 3

Calling rate(Bz/min)

OM Peak 39 39 39 39 39Ooredoo On-net

(Bz/min)19 19 19 19 19

(Bz/min)OM Off-

peak29 29 29 29 29

Ooredoo Off-net (Bz/min)

39 39 39 39 39

GPRS (bz/kb) 0.5 0.5 0.05 0.05 0.05 0.5 0.25 0.25 0.25 0.25

Prepaid

Year 2010 2011 2012 2013 2014 Year 2010 2011 2012 2013 2014

SIM Pack Charge (OMR)

3 3 3 3 2 5 5 5 3 2

Talk time included (OMR)

1 1 1 1 2 2 2 2 2 2

Calling rate(Bz/min)

OM Peak 55 55 55 55 55Ooredoo Peak

(Bz/min)55 55 55 55 55

(Bz/min)OM Off-

peak39 39 39 39 39

Ooredoo Off-peak (Bz/min)

39 39 39 39 39

GPRS (bz/kb) 0.5 0.5 0.5 0.05 0.05 0.5 0.5 0.5 0.5 0.5



Mobile International Tariff (Standard Rate)

Omantel International Rates

2010 2011 2012 2013 2014

Destination Peak Peak Peak Peak Peak

India 0.200 0.200 0.175 0.175 0.175

Pakistan 0.225 0.225 0.175 0.175 0.175

Bangladesh 0.225 0.225 0.175 0.175 0.175

UAE 0.170 0.170 0.150 0.150 0.150

UK 0.225 0.225 0.175 0.175 0.175

USA 0.190 0.190 0.175 0.175 0.175

Egypt 0.200 0.200 0.175 0.175 0.175

Jordan 0.200 0.200 0.175 0.175 0.175

Destination Off-Peak Off-Peak Off-Peak Off-Peak Off-Peak

India 0.175 0.175 0.085 0.085 0.085

Pakistan 0.171 0.171 0.085 0.085 0.085

Bangladesh 0.171 0.171 0.085 0.085 0.085

UAE 0.105 0.105 0.085 0.085 0.085

UK 0.190 0.190 0.085 0.085 0.085

USA 0.165 0.165 0.085 0.085 0.085

Egypt 0.175 0.175 0.085 0.085 0.085

Jordan 0.175 0.175 0.085 0.085 0.085



Ooredoo International Rates

2010 2011 2012* 2013 2014

Destination Peak Peak Peak Peak Peak

India 0.199 0.199 0.199 0.199 0.199

Pakistan 0.219 0.219 0.219 0.219 0.219

Bangladesh 0.219 0.219 0.219 0.219 0.219

UAE 0.169 0.169 0.169 0.169 0.169

UK 0.219 0.219 0.219 0.219 0.219

USA 0.199 0.199 0.199 0.199 0.199

Egypt 0.199 0.199 0.199 0.199 0.199

Jordan 0.199 0.199 0.199 0.199 0.199

Destination Off-Peak Off-Peak Off-Peak Off-Peak Off-Peak

India 0.099 0.099 0.099 0.099 0.099

Pakistan 0.099 0.099 0.099 0.099 0.099

Bangladesh 0.099 0.099 0.099 0.099 0.099

UAE 0.099 0.099 0.099 0.099 0.099

UK 0.189 0.189 0.189 0.189 0.189

USA 0.169 0.169 0.169 0.169 0.169

Egypt 0.169 0.169 0.169 0.169 0.169

Jordan 0.169 0.169 0.169 0.169 0.169

Note: the above rates are for top few destination depicted as sample of two main operators.



Fixed International Tariff (Standard Rate)

Omantel International Call Rates (RO)

2010 2011 2012 2013 2014 2010 2011 2012 2013 2014

Destination Peak Peak Peak Peak PeakOff-

PeakOff-

PeakOff-

PeakOff-

PeakOff-

Peak

India 0.200 0.189 0.169 0.169 0.169 0.175 0.089 0.065 0.065 0.065

Pakistan 0.225 0.199 0.169 0.169 0.169 0.171 0.089 0.065 0.065 0.065

Bangladesh 0.225 0.199 0.169 0.169 0.169 0.171 0.089 0.065 0.065 0.065

UAE 0.170 0.159 0.139 0.139 0.139 0.105 0.089 0.065 0.065 0.065

UK 0.225 0.199 0.169 0.169 0.169 0.190 0.179 0.065 0.065 0.065

USA 0.200 0.189 0.169 0.169 0.169 0.175 0.159 0.065 0.065 0.065

Egypt 0.200 0.189 0.169 0.169 0.169 0.175 0.159 0.065 0.065 0.065

Jordan 0.200 0.189 0.169 0.169 0.169 0.175 0.159 0.065 0.065 0.065



Ooredoo International Call Rates (RO)

2010 2011 2012 2013 2014

Destination PeakOff-

PeakPeak

Off-Peak

PeakOff-

PeakPeak

Off-Peak

PeakOff-

Peak

India 0.189 0.159 0.189 0.089 0.189 0.089 0.189 0.089 0.189 0.089

Pakistan 0.199 0.179 0.199 0.089 0.199 0.089 0.199 0.089 0.199 0.089

Bangladesh 0.199 0.179 0.199 0.089 0.199 0.089 0.199 0.089 0.199 0.089

UAE 0.159 0.089 0.159 0.089 0.159 0.089 0.159 0.089 0.159 0.089

UK 0.199 0.179 0.199 0.179 0.199 0.179 0.199 0.179 0.199 0.179

USA 0.189 0.159 0.189 0.159 0.189 0.159 0.189 0.159 0.189 0.159

Egypt 0.189 0.159 0.189 0.159 0.189 0.159 0.189 0.159 0.189 0.159

Jordan 0.189 0.159 0.189 0.159 0.189 0.159 0.189 0.159 0.189 0.159

Note: the above rates are for top few destination depicted as sample of two main operators.



Mobile Broadband Tariff

* Note: the below rates are a sample package chosen to facilitate the comparison between the two main operators.

Oman mobile - Postpaid Mobile Broadband Charges (RO)

Plan Monthly Rental (RO) Included Usage (GB) Additional Usage (bz/MB) Charging Unit

2010 3 GB 19 3 5 1 KB

2011 3 GB 19 3 5 1 KB

2012 3 GB 19 3 5 1 KB

2013 3 GB 19 3 5 1 KB

2014 3 GB 10 3 5 1 KB



Ooredoo - Postpaid Mobile Broadband Charges (RO)

Plan

Max Download

Speed (Mbps)

Monthly Rental (RO)

Included Usage (GB)

Additional Usage

(RO/GB)

Speed Cap (Kbps)

Price Cap (RO)

Charging Unit

2010 Silver Plus 1 19 2 1 No No 1 KB

2011 Silver Plan Plus 1 19 3 5 No 1 KB

2012 Silver Plan Plus 19 5 5 1 KB

Plan Monthly Fee (RO)

Volume (GB)

Validity (days)

Out of Bundle (bz/

MB)

Charging Unit

2013 6 GB 17 6 GB 30 5 1 KB

2014 6 GB 17 6 GB 30 5 1 KB



Fixed Broadband Tariff

Fixed Broadband Plans based on 512 Kbps - 4 Mbps speed

Ooredoo Omantel

2010 2011 2012 2013 2014 2010 2011 2012 2013 2014

Installation (RO) 39 39 39 39 29 10 10 10 10 10

Monthly Rental (RO) 15 9 9 9 14 12 20 20 20 20

Included Data (GB) 6 1 1 1 10 0 Unlimited Unlimited Unlimited Unlimited

Out of Bundle Rate(RO/GB)

2 2 2 2 2 1 NA NA NA NA

* Note: the above rates are a sample package chosen to facilitate the comparasion between the two main operators.



ACRONYMS

2GSecond-Generation(Mobile Technology)

CDMACode Division

Multiple Access

GDPGross Domestic

Product

MVNOMobile Virtual

Network Operator

Wi-FiWireless Fidelity

IPInternet Protocol

PSTNPublic Switched

Telephone Network

WiMAX Worldwide

Interoperability For Microwave Access

ARPUAverage Revenue

Per User

TRA Telecommunications Regulatory Authority

(Oman)

WLL Wireless Local Loop

NANot Available

LTELong Term Evolution

LLULocal Loop Unbundling

VoIPVoice Over Internet

Protocol

MbpsMegabits Per

Second

VSAT Very Small

Aperture Terminal

3GThird-Generation

(Mobile Technology)

FTTB Fiber-To-The-

Building

FTTH Fiber-To-The-Home

FTTx Fiber to the x

GCC Gulf Cooperation

Council

3G+Enhanced Third-

Generation(Mobile Technology)

3.5GEnhanced Third-

Generation(Mobile Technology)

4GFourth-Generation (Mobile Technology)

Continue....to the next 5 Years at the Glance! Telecommunications Regulatory Authority (TRA-Oman).


Documents

Telecom Sector of Oman 2010 - 2014 · 8 Telecommunications Sector Indicators 2010-2014 The Telecom Act by Royal Decree 30/2002 was issued and TRA was established. The Telecom Act