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© 2009, All rights reserved. Corpotel Inc. 11
Presentation of services
Opportunities in management of the Telecommunications Budget
This document is strictly private and confidential. They may not be total or partial reproduction by any print or electronic formats..
© 2009, All rights reserved. Corpotel Inc. 2
Agenda
Meeting objective: Introduce the concept of Telecom Expense Management (TEM) and explain Corpotel´s capabilities to identify opportunities of savings and cost reduction
Contents:
1. Who is Corpotel?2. Background3. Our services Portfolio4. Our engagement process5. Next steps.
© 2009, All rights reserved. Corpotel Inc. 3
1. Who is Corpotel?
© 2009, All rights reserved. Corpotel Inc. 4
Who is Corpotel?
• An American company with headquarters in Miami, Fl.
• Founded in 2001.• Providing TEM / WEM global services to clients in
North America, South America, Europe, the Meddle East and Africa.
• South Florida Tech 100 companies.• Top Business Telephone Companies• TEMA Board Member (Telecom Expense
Management Association).• “Best Partner Award” delivered over multiple years
by Applica Consumer Products (Black & Decker, George Foreman Grills, Etc).
“Our Customer talk for us”Company Profile
Most Relevant Awards
© 2009, All rights reserved. Corpotel Inc. 5
2. Background
© 2009, All rights reserved. Corpotel Inc. 6
Background
Telecom Expense Management The processes, tools and activities used by a Corporation to constantly optimize and
contain the Telecommunications related costs of their operations.
“Managing telecom expenses is a complex task that requires knowledge about multiple technical an business topics”
Key findings among the industry analysts: • Just a few companies have an
integrated Telecom Expense Management Strategy.
• Most of the expenses are tracked on a country basis, setting aside the overall management.
• Telecom expense is growing year to year within the company budget.
• The less controlled service is mobile expense management.
• The fastest growing slice within the telecom expenses are related to wireless and unify communications.
© 2009, All rights reserved. Corpotel Inc. 7
Background
Case Behind Corporate Mobile ManagementAs opposed to TELECOM, MOBILE EXPENSES and MOBILITY INITIATIVES are perceived as a tool for resource availability, productivity, increased sales, and better customer service.
Dramatic performance gains of 30-40 % in customer
satisfaction and employee productivity.
Mobile devices are on the rise, new services abound,
More complexity inherent to the management of the device, as well as the services, policies, security and applications.
Companies are responding to this complexity by outsourcing Mobile provision and help desk operations
Best in Class Enterprise customers INCREASED their Mobile TCO 19% last 24 months ( more devices to employees and more services due to mobility initiatives)
© 2009, All rights reserved. Corpotel Inc. 8
Background
Why is it hard to manage mobile devices ? Historically they were brought in to the work place by the employees . Companies reacted lately as they
realized that : i) it needs to be managed, ii) It is an opportunity and ii) It is also a potential liability.
“A cell phone life cycle its filled by many interaction points between the employees, mobile applications, technicians, providers and the people responsible for supervision and payments”
Line activation
Line modification or deactivation
Contract of new line or existing line handover
New equipment andservices requirement
Corporate policies validation
Cost center allocation
Line operations management
Claim managementInvoice Management Payment management
Technical Management
Equipment reconfigurationPlan management Account deactivation
New Employee
hire or promotion
Employee utilization
Employee layoff or
resignation
All of this has to be done Globally in different languages and with multiple Carriers and Currencies
© 2009, All rights reserved. Corpotel Inc. 9
3. Our services Portfolio
© 2009, All rights reserved. Corpotel Inc. 10
Service Portfolio
• Corpotel’s Value proposition for customers:– Services designed to manage and contain cost– NO investments, NO complexities– Simple to ad to existing services and offerings– Larger relevance with client, Recurrent Services
10
TELECOM ASSESSMENT
•Consulting Service created as an operational and sales tool.
• Implies an analysis project of 4-6 weeks of a clients operation in order to identify opportunities and saving areas.
TELECOM EXPENSE
MANAGEMENT
•Permanent service, operated under a BPO model to help customers to track and audit the total cost of their Telecom operations.
VIRTUAL
IP-PBX•Telecom as a service• Monthly fixed price• 30-50% Reduction cost in regular telecom expenses
• Amazing Functionality• Auto Attendant, Voice Mail, web portal, follow me and much more.
WIRELESS EXPENSE
MANAGEMENT•Permanent service, operated under a BPO model to help customers to provision, track and control of all of their mobile communications devices.
QUALITY NETWORK MONITORING FOR
VoIP and IPTV.
Consulting service to be provided when ever a client needs to test the quality of a network to handle VoIP or IPTV applications.
MANAGED SERVICES
Wireless devices are the less controlled appliances within the telecom network of corporations
Area where we suggest to begin, because it could be quickly and provide results almost immediately
© 2009, All rights reserved. Corpotel Inc. 11
Service Portfolio
How does Corpotel fills the Coin Pot using the TEM doctrine? We have helped our clients to find savings primarily through the following sources:
“Knowing telecom expenses lead us to decrease their costs”
Reduction on the mobile communications expenditures.
Increasing the lifecycle management of the Telecom Assets.
Gain benefits by using better the new and disruptive technologies
© 2009, All rights reserved. Corpotel Inc. 12
Service Portfolio
Our services are focused to support the clients to increase their control, to facilitate their management and to allow the centralization of the operation of the telecom budget management. We can handle 3 levels of services
Invoice Reception
Contracts and services
inventories
Cost allocation
Expense analysis and
audit
Data validation and upload
Paymentapproval
Suppliers and providers
Qualification
To hire, to change or to
end a contract
Claims and
credits
Telecom Expense Reports
TELECOMCARRIERS
TelecomBudget
Key work activities
System Platform / Methods
X Budget Management sub-processes
© 2009, All rights reserved. Corpotel Inc. 13
Service Portfolio
Characterization of servicesB
asic
Pre
miu
mG
old
• Receipt and processing of invoices and receipts
• Analysis of receipts and expenditures
• Generation of predefined reports
• Web Based Self Services
• Audits • Monitoring payment
process• Cost allocation • Claim Management • “Custom” report generation
Corpotel’s accountability on the expected results
Depth of the service to be provided
• Asset Management • Preparing and monitoring the
implementation of Telecom policies.
• Continuous Analysis of internal consumption groups and individuals
• Budget control process• Periodic Plan optimization• Application Integration
Services• ERP integration Services
Less
Less
Higher
Higher
Facilitator Operator Owner / Consultant Corpotel’s responsibilities
Get Started and CLEAN House Deliver value , begin controls Improve business, reduce costs
WEB BASED SUBSCRIPTION SERVICES
CONTINGENCY SAVINGS SERVICES
CONSULTING & BPO SERVICES
© 2009, All rights reserved. Corpotel Inc. 14
Service PortfolioWeb App - Functionalities
Our application packages are designed to help our customers regardless the kind of bundle contracted. And they are scalable, you can hire now the Basic package and within a year get the Premium or Gold it’s up to your requirements.
© 2009, All rights reserved. Corpotel Inc. 15
Service PortfolioResponsibilities Matrix
We have defined a clear responsibilities matrix for each service.
We support all our processes in our 10 years of experience helping clients define standards and procedures, all of them contained in our best in class Telecom Expense Knowledge Base.
© 2009, All rights reserved. Corpotel Inc. 16
4. Our engagement process
© 2009, All rights reserved. Corpotel Inc. 17
Our engagement process
We are planning to use a “step by step” approach focused to lower the perceived risks and to increase the achievement of savings from the beginning
Step 1
“Try before you buy”
2 months of Basic WEM for free
Risk free
Step 2
“Start Saving”
Receive a 30% bonus of your first invoice in cost saver tools
(US$ 350 for every 500 cell phones)
Get results fast
Step 3
“Take a look at the entire forest”
Get your hands on our tools and processes to manage TEM as a free bonus
Learn free
Step 4
“Harvest”
We help you build your TEM strategy for free after an in depth survey and analysis
Foretell for the first time
* Wi-FI Voip phone, Dual SIM unlocked GSM phone, mobile calling card)
© 2009, All rights reserved. Corpotel Inc. 18
Get Started Immediately RISK FREE
Mobile equals 80% of the work………….
…….and it represents 30% of the expenseWhile Savings can be approximate 26% of
Total Telecom Cost
Obtain support as required and needed
Reduce your bills 30-50% , no investment, no risk, free tools.
By providing out TEM WORK TOOLS™ the
Telecom manager can manage the rest :
Contracts , circuits , budgets, reports, etc…
Our engagement process
© 2009, All rights reserved. Corpotel Inc. 19
Corpotel Price Range
• This prices are a reference and does not represent a commitment with the holders of this presentation to charge them with this structure if its not signed in a Statement of Work.
• All figures expressed in Dollars per managed device per month.
basic premium gold
PRICES 3.00 5.00 7.00 2.75 4.50 6.00 2.50 4.00 5.50 2.00 3.50 4.50 1.50 2.00 3.00
Our engagement process
An strong part of our value proposition is our price structure which is significantly lower than the competence in the international market.
* According to benchmark analysis from “The Voice Report” and “The Aberdeen Group”
WHAT THE OTHERS CHARGE
© 2009, All rights reserved. Corpotel Inc. 20
5. Next Steps
© 2009, All rights reserved. Corpotel Inc. 21
Next steps
1. Define if audience is willing to run a 2 months pilot using our platform and services.
2. Or if there is another way to help achieve its Telecom budget objectives quickly:– Contingency program.– Telecom Assessment.– Technology migration (general or pointed)
3. Tell us what part of your Telecom operations is giving you headache… we can help.
Este documento es de carácter privado y estrictamente confidencial. Queda prohibida su reproducción total o parcial por cualquier medio impreso o electrónico. 22