Tektronix Phaser 780 User Guide

8/13/2019 Tektronix Phaser 780 User Guide

http://slidepdf.com/reader/full/tektronix-phaser-780-user-guide 1/48

-1

®

ww w.tek.com/ Color_Prin ters/

P H A S E R ® 7 8 0 C O L O RL A S E R P R I N T E RU s e r G u i d e



0

Contents

Tektronix Supplies, M edia, a nd Accessories and O ptions

1

Front Panel D isplay and M enus

4

M enu M ap of Printer Settings

6

M edia T ypes and Trays

7

Supported Page S izes and P rint A rea

9

Loading M edia Trays

11

Specialty M edia

14

Print Settings

21

Print Q uality M odes

22

Tek C olor C orrections

23

C onsumables

24

Paper Jams

27

Troubleshooting

34

For M ore Information

44

G etting H elp

45

Symbols

Information

Imp ortant tips to note for best printer operation.

Caution

U se caution, or damage to the printer may result.

Warning

Hot surface on or in the printer. U se special ca ution toavoid personal injury.

C opyright © 1999 Tektronix, Inc. A ll rights reserved.Tektronix

®

, Phaser

®

, and P haserShare

®

are registered trademarksand PhaserM atch

™

is a trademark of Tektronix, Inc.



1

Tektronix Supplies, Media, and Accessories and Options

To order supplies and accessories, contact your local reseller orvisit the Tektronix web site:

www.tek.com/Color_Printers/supplies

Supplies

Description Order number

Toner Cartridges

Black 016-1678-00

C yan 016-1679-00

M agenta 016-1680-00

Yellow 016-1681-00

Fuser Roll Cartridge

016-1866-01

Color Imaging Unit

016-1864-00

Imaging Unit WasteCartridge

016-1865-00

Media


Laser Paper90 g/m

2

(24 lb.) bond

500 sheets

A /Letter 016-1368-00

A 4 016-1369-00

B /Ta bloi d (11 x 17 i n. ) 016-1699-00

Tabloid Plus (13 x 19 in.) 016-1709-00

A 3 016-1700-00

Transparencies

50 sheets

A /Letter 016-1701-00

A 4 016-1702-00

Tabloid Extra (12 x 18 in.) 016-1706-00

Image Transfer Media

100 sheets

B /Ta bloi d (11 x 17 i n. ) 016-1703-00

Glossy Coated Paper

100 sheets (A /A4)

50 sheets (B/A 3/TabloidPlus)

A /Letter 016-1704-00

A 4 016-1705-00

B /Ta bloi d (11 x 17 i n. ) 016-1718-00

Tabloid Plus (13 x 19 in.) 016-1697-00

A 3 016-1719-00

Ordering Information



2

Accessories and Options


Universal Paper Tray

B5 to Tablo id Extra 436-0366-00

Transparency Tray

A /A 4 436-0368-00

Lower Tray Assembly

3-tray unit: includes 2universal trays and 1transparency tray

436-0367-00

Printer Station

Provid es storage fortrays and paper;positions printer atproper height

ZC ARTB

SCSI Hard Disk

R equired for collation

Extends font capacity

R equires Plus Feature

SetIncludes cable

ZDISK

Printer CD-ROM

Includes:

D ocumentation

Printer drivers andutilities

Web links

063-3039-00

-10 French

-20 Italian

-30 G erman

-40 Spanish


Printer Diskettes

Printer drivers andutilities

063-3116-00

PhaserShare

®

NetworkCards

100B aseT Ethernet Z N BFEToken R ing ZNBTR

LocalTalk ZNBLT

PhaserMatch

™

ICCSoftware

C ustomizes colors toaccurately match pressstandards.

Z M AT C H

Additional Memory

32 M bytes ZM B32

64 M bytes ZM B64

128 M bytes ZM B128

Scanner Support

U se your printer as acolor copier.

R equires Plus FeatureSet

For a list ofsupportedscanners, contactyour local Tektronixreseller, or visit theTektronix web site.

Supplies Starter Kit

Samples of a variety ofpaper and other media

Z780SS-00

Z780SS-01 metric

Ordering Information





4

Front Panel Display and Menus

G ain access to printer settings (med ia size and type, tray, p rint resolution, etc.) .

View the printer’s operating status, for example, Ready, Printing.

Be alerted when to replace consumables, load paper, and clear jams.

Print diagnostic pages for troubleshooting.

Key

P ower i ndi ca tor I nformati on on p ri nterID, jams, errors

G oes to previousmenu item;decreases numericalvalues

C hanges networksettings; sets dateand time

Selects displayed setting(

Select

,

Menu

,

Print

, etc.)

Error indicator G oes to next menuitem; increasesnumerical values

Exit

; returns to the topof the menu withoutchanging the current

setting; cancels printing

Ready Printer Menu Select

3040-01



5

Front Panel Settings and Defaults

G enerally, select most print settings and set defaults from yourapp lication. C hanging the front panel settings may affect theprints of other users. H owever, printing oversize or specialtymedia requires using the front panel.

The main user settings are TekColor Correction, PrintQuality,

and Printer Defaults

(primarily Multi-PurposeTray Setup: Media Size, Media Type

) . O ther settings areused for troubleshooting or printer setup.

To view or change front panel settings:1

When the front panel displays Ready

, press Select

then

until you see the desired setting.

2

Press Menu

, then to scroll through the menu choices. A nasterisk (*) indicates the current default setting.

3

To change the printer default, press Select

at theappropriate choice.

Note that print settings made from your computer with either theLaserWriter (Macintosh) or Windows (PC) driver (installable fromthe printer’s CD-ROM) override front panel settings or defaults.

Using the Button

Press to get more information on printer status and

instructions from the p rinter. For exam ple, if the front paneldisplay reads:

Load Media in Tray 1 Press i for information...

when you press , the following series of messages appear:

Remove Media Tray 1Insert MediaAdjust Tray Guides

During normal operation, pressing the button displays theprinter’s name, IP address, and conguration.

Front Panel Display



6

Menu Map of Printer Settings

Print this page of the main front panel settings, and keep it nearthe printer for reference. A t the printer’s front panel:

1

When the printer is warmed up, the front panel di splays thefollowing message:

2

P ress Select

; the following message appears:

3

P ress Menu

; the following message appears:

4

P ress once to scroll to the following message:

5

Press

Print

.

Ready Printer Menu Select

Printer Menu Help Pages Menu

Help Pages Consumables Page Print

Help Pages Menu Map Print

If you have a scanner attached to your printer, the printer alsoprints a Copier Menu.

Phaser ® 780 Color PrinterMenu Map

Æ

displaysinformation

scrollsbackward

scrollsforward

changesnetworksettings

selectsdisplayedsetting

exitswithoutachange

Press

HelpPages

Consumables PageConfiguration PageStartup PageUsage Profile

Demonstration PageService Print 1Service Print 2RGB Sampler Prints

CMYKSamplerPrintsMenu Map

ConsumablesStatusPage CountConsumables Life Remaining

Average Coverage Per Image

TekColorCorrection

Automatic (Default)SWOPPressEuroscale PressCommercial Press

ToyoDICFujiProofNone

Vivid ColorsRGB Display

Print QualityStandard (Default)Enhanced

PhotoStandard Monochrome

Photo Monochrome

PrinterDefaults

Default TrayMulti?Purpose Tray SetupStartup PageStartup Mode

Output OrderPS Error HandlerImage SmoothingEnergy StarTimeout

Check PrintCheck Print TimeoutDate and Time

ParallelSettings Interface Mode

NetworkSettingsToken RingTCP/IP

EtherTalkTokenTalk

NetWareHTTP

LanguageEnglish(Default)Español

FrançaisDeutsch

ItalianoJapanese

Optionalconfiguration

3040-02

Menu Map



7

Media Types and Trays

See pag e 9 for media dimensions.

Universal Paper Tray

stand ard

Fits in tray slots 1 through 4 ( slots 2–4available in optional Lower TrayA ssembly only).

Laser Paper

A /LetterLegalB/TabloidTabloid ExtraA3A4A5

B4B5

250-sheet capacity

75–105 g/m

2

(20–28 lb.)

Never use inkjet paper; it will cause paper jams and damagethe fuser. Use Tektronix paper for best results.

3040-03a

Transparency Tray

op tional

Fits in tray slot 1 only.

Tektronix Transparencies

A /Letter, A 4

100-sheet capacity

For best results, use only Tektronix transparencies.

3040-03b

Media and Media Trays





9

Supported Page Sizes and Print AreaSelect Page Size

from the printer’s front panel or your application’s

Print

menu.

Media/Page Size Dimension Trays

Paper

Letter (A) 8.5 x 11 in. U niversal tray

Legal 8.5 x 14 in. U niversal tray

Tabloid (B) 11 x 17 in. U niversal tray

Tabloid Extra(G raphics or Plusfeature set)

12 x 18 in. U niversal tray

Tabloid Plus(G raphics or Plusfeature set)

13 x 19 in.

330 x 483 mm

M ulti-purpose tray

SR A 3 320 x 450 mm M ulti-purpose tray

A 3 297 x 420 mm U niversal trayA 4 210 x 297 mm U niversal tray

A 5 148 x 210 mm M ulti-purpose tray

B4 257 x 364 mm U niversal tray

B5 182 x 257 mm U niversal tray

Labels See page 18 forsupported lab els.

M ulti-purpose tray

Media/Page Size Dimension Trays

Transparencies

Letter ( A) 8.5 x 11 in. Transparency tray or

multi-purpose trayA 4 210 x 297 mm Transpa rency tray or

multi-purpose tray

Tabloid Extra 12 x 18 in. M ulti -purpose tray

Envelopes

U S #10 4.13 x 9.5 in. M ulti-purpose tray

D L 110 x 220 mm4.3 x 8.6 in.

M ulti-purpose tray

C houkei 3 G O U 120 x 235 mm

4.7 x 9.2 in.

M ulti-purpose tray

K akugata 2 G O U 240 x 332 mm9.4 x 13.1 in.

M ulti-purpose tray

Ha ga ki (p ostca rd ) 100 x 148 mm3.9 x 5.8 in.

M ulti-purpose tray

C 4 229 x 324 mm9.0 x 12.8 in.

M ulti-purpose tray

C 5 162 x 229 mm6.4 x 9.0 in.

M ulti-purpose tray

C 6 114 x 162 mm

4.5 x 6.4 in.

M ulti-purpose tray



10Printable Area

The maximum image area is 320 x 457 mm ( 12.6 x 18 in.) ; theguaranteed print quality area is 297 x 432 mm (11.7 x 17 in.).

On Tabloid Plus paper, the bottom margin is 25 mm (1 in.). Ifyou are printing a full-bleed image, run a test print to checkthe margins and print area.

3040-07

5 mm (0.2 in.)

5 mm(0.2 in.)

Print Area

Printing Custom Media

The minimum custom page size is 100 x 140 mm (3.9 x 5.5 in.).

The maximum* custom page size is 330 x 457 mm (13 x 18 in.).

1 Set up a custom pa ge size for the document within your app lication.

2 Loa d custom-sized medi a in the multi-purpose tray only. Insert the shortedge into the printer.

3 A djust the paper guid e to t the media.

4 A t the printer’s front panel:

a The front panel displays Multi-Purpose Tray Media Size and the current default. Press Select to continue ( you select thedocument dimensions in your application).

b A t the Multi-Purpose Tray Media Type prompt, pressuntil the correct type is displayed. Press Select .

5 From your application, select Output Order: Face Up . If this selection is notavai lable, press and the Menu/Select buttons at the printer to makethe setting through the following menu path: Printer Menu: PrinterDefaults: Output Order: Face Up.

6 From your application’s Print menu, select Multi-Purpose Tray . C lick Print .

Depending on the application, you may need to rotate or adjustthe orientation of the document to print correctly.

* D imensions may be smaller, d epending on your printer conguration.



11

Loading Media Trays

1 Pull out the paper tray.

2 Squeeze and slide back the blue paper guides.3 Press down to snap the metal plate into place.

4 Insert the paper; set it under the metal hook a t the front rightof the tray.

5 Set both back and side paper guides ush against the paper.

6 Push in the paper tray.

Envelopes, labels, card stock, and other specialty media must beloaded in the external multi-purpose tray at the right side of theprinter. See “Specialty Media” on page 14.

3040-38

Letter/A4-size paper: A lways load with the shortedge toward the rear of thetray.

1 2

3 4

5 6

1 2

3 4

5 6

3040-08





13

Loading the Optional Transparency Tray

Tektronix TransparenciesCapacity: 100 sheets

1 Look for the notch on the Tektronix transparencies.

2 Load A /A4 transparencies with the notch at the left rear of the tray.

The transparency tray holds only A /A4 media. Loa dTabloid Extra transparencies in the multi-purpose tray.See “Transparencies” on page 15.

If you have the optional Lower Tray Assembly, thetransparency tray must be loaded only in tray slot 1,or the slot in the printer.

3040-42



14Specialty Media1 Loa d specia lty media in the multi-purpose tray ( the external tray

on the right side of the printer).

2 Set the paper guide toward the rear of the tray. Extend the trayfor large-format paper.

3 Insert the media face up. Load large-format media short edgerst; load letter/A 4 media long edge rst. R eadjust the paperguide.


a The front panel displays Multi-Purpose Tray MediaSize and the current default. If the correct size isshown, press Select . O therwise, press until youcome to the correct size, then press Select .

b A t the Multi-Purpose Tray Media Type prompt, press Select if the correct type is shown.O therwise, to mak e a new selection, pressand then Select .

5 From your application’s Print menu, select Multi-Purpose Tray.C lick Print.

Duplex printing (printing on both sides) is not recommended.

Reduced image quality may result.

1 2

3 4

3040-10

Multi–Purpose Tray Media Size Letter Select



15

Transparencies

1 Look for the notch on Tektronix transparencies (A /A4,Tabloid Extra). Load transparencies as follows:

Multi-purpose tray: with the notch opposite theleading edge, toward the rear of the printer

Optional transparency tray (A/A4 only): with thenotch at the left rear of the tray

2 If using the multi-purpose tray:

a The front panel displays Multi-Purpose Tray Media Size and the current default. P ress until

the correct size is d isplayed. P ress Select .

b When the Media Type prompt appears, pressuntil Transparency is displayed. Press Select.

3 From your application’s Print menu, select Multi-PurposeTray or Transparency, depending on which tray you areusing. C lick Print .

For best results, use only Tektronix transparencies. To avoid jamming the printer, feed oversize transparencies one

sheet at a time in the multi-purpose tray only.

Capacity: A/A4 50 sheetsTabloid Extra: 1 sheet

Capacity: A/A4 100 sheets(Transparency tray only)

3040-45

3040-42



16Letterhead

1 Load letterhead as follows:

Multi-purpose tray: face up, with the long edgeinserted into the printer

Universal paper tray: face down

, with the shortedge toward the rear of the tray

2 If using the multi-purpose tray:

a The front panel displays Multi-Purpose Tray Media Size and the current default. P ress until

the correct size i s displayed. P ress Select .

b When the Media Type prompt appears, pressuntil Paper is displayed. Press Select .

3 From your application’s Print menu, select Multi-PurposeTray or Tray 1*, depending on which tray you are using. C lickPrint .

* If you have the optional Lower Tray Assembly, letterhead may also beloaded in tray slots 2 – 4. Select the appropriate tray from your application’sPrint menu.

Never use inkjet paper; it will cause paper jams anddamage the fuser. Use Tektronix laser paper forbest results.

Capacity: 150 sheets Capacity: 250 sheets

1 2 3

4 5

6 7

3040-46

1 2 3 4 5 6 7

3040-43



17

Envelopes

1 Set up envelopes according to the templates or proceduresin your application.

2 Insert envelopes in the multi-purpose tray with the long edge inserted into the printer and the side to be printed face up.The ap must be open.


a The front panel displays Multi-Purpose Tray Media Size and the current default. P ress

until the correct envelope size is d isplayed.Press Select .

b When the Media Type prompt appears, pressuntil Envelope is displayed. Press

Select .

4 From your application’s Print menu, select Multi-PurposeTray . C lick Print.

Do not use the printer for high-capacity production envelopeprinting. Envelopes may wrinkle depending on their weight andstiffness. Keep unused envelopes in their original packaginguntil printed.

Never use self-sealing envelopes or envelopes with windows ormetal clasps; they will damage the printer.

Capacity: 30 envelopes

3040-47



18Labels

R ecommended Avery ™ labels:

1 Set up labels using the templates or procedures in yourapp lication or the instructions included with the labels. I f yourapp lication has a setting for Avery labels, use it as atemplate.

2 Load label sheets in the multi-purpose tray only. Insert themface up , long edge rst.


a The front panel displays Multi-Purpose Tray Media Size and the current default. P ress

until the correct label-sheet size ( Letter or A 4) isdisplayed. Press Select .

b When the Media Type prompt appears, pressuntil Label is displayed. Press Select .

4 In the Print menu, select Multi-Purpose Tray . C lick Print .

A/Letter: 5160

5164

A4: L7162

L7165

Use the recommended Avery labels. Use labels atleast 25.4 x 66.7 mm (1 x 2.625 in.) in size. Smallerlabels may peel off and damage printer components.

If any of the labels on a sheet are missing, donot use that sheet; it may damage printercomponents.

Capacity: 50 sheets

3040-48



19

Tektronix Image Transfer Media

1 M ake sure that your document size is set up as Tabloid(11 x 17 in.).

2 Load the image transfer sheet into the multi-purpose tray withthe short edge inserted i nto the printer. Loa d with the blankside up. Insert only one sheet at a time.

3 A djust the paper guide.


a Wait until the Multi-Purpose Tray MediaSize message is displayed. P ress until

Tabloid is displayed. Press Select tocontinue.

b When the Multi-Purpose Tray Media Type prompt appears, press until

Fabric Transfer is displayed. PressSelect .

5 From your application’s Print menu, select Multi-PurposeTray . C lick Print .

6 To transfer the ima ge, follow the instructions provided with theTektronix media .

Capacity: 1 sheet

Feed image transfer media one sheet at a time toprevent jamming.

3040-49



20Other media

Laser paper

You can load regular p lain paper in the multi-purpose tray.

The capacity is 150 sheets. D o not overload the tray.

When prompted by the printer’s front panel, select the Media Size . Then select Paper as the Media Type .

From your application’s Print menu, select Multi-PurposeTray .

Tektronix Glossy Coated PaperLoad coated p aper only in the external multi-purpose tray.

Load face up.

Load up to 75 sheets. D o not overload the tray.

When prompted by the printer’s front panel, select the Media Size . Then select Coated Paper as the Media

Type .

From your application’s Print menu, selectMulti-Purpose Tray .

Use only Tektronix Glossy Coated Paper for best results.

Card and index stock Load card stock ( cover, Vellum B ristol, tag, and index) onlyin the external multi-purpose tray.

Load face up.

Load up to 30 sheets. D o not overload the tray.

When prompted by the printer’s front panel, select the Media Size . Then select Card Stock as the Media

Type .

From your application’s Print menu, select Multi-PurposeTray .



21

Print Settings1 Set up your document according to the procedures for your

application. See “Supported Page Sizes and Print Area” on

page 9.

2 Load the paper or other media on which you want to print inthe correct tray. See “Loading M edia Trays” on page 11 and“Specialty M edia” on page 14.

3 When printing from the multi-purpose tray, select the MediaSize and then the Media Type when prompted by theprinter’s front panel. See “Specia lty M edia” on page 14.

4 From your application, make the appropriate print settings,including:

Page Size See “Supported Page Sizes and PrintA rea” on page 9.

Color Correction See “TekC olor™ C olor C orrections”on page 23.

Print Quality ( resolution/monochrome vs. color)See “P rint Q uality M odes” on page 22.

Source/Paper Source M ak e the correct trayselection. See “M edia Types and Trays” on page 7.

The location of settings varies depending on the application andthe print dr iver you use. For Macintosh users, most features arefound in either the Page Setup, Document Setup, or Print menus.For Windows users, print features are located in the tabs,

properties, and options of the Page Setup and Pr int dialog boxes.

Print Settings





23

TekColor ™ Color Corrections

Select the color correction for your printing needs:

Automatic For general ofce printing.

O ptimizes the color for different types ofelements on each page — text, photos, andgraphics.

Vivid Color For transparencies and presentationgraphics — bar and pie charts, spreadsheets, organization charts.

Produces brig ht, saturated overheads.

SWOP PressSNAP PressEuroscale PressCommercial PressDICToyoFujiProof

For creating comp ositions and proofs.

C olors simulate pri nting press standards.

sRGB Display Pri nted colors simulate those displayed on acomputer monitor.

Use Printer Setting U ses the printer’s current color default.

None Turns off all color corrections.

PhaserMatch ™ ICC software

C olor management to customize colors to accurately match your press.

C ustom prole editing for maximum exi bility.

C reate your own prole database.C ompatible with any press ICC prole.

R equires Plus Feature Set; may be ordered separately.

Visit our color web site for information on enhancing the use ofcolor in all your documents.

www.colorconnection.tektronix.com



24Consumables

These are the replaceable components for the printer:

1 Toner cartridges (cyan, yellow, magenta, black)

2 Fuser roll cartridge3 Imaging unit

4 Waste cartridge

Detailed, illustrated replacement instructions areshipped with each component.

3

4

1

2

3040-12



25

Consumables Life

The life of consumables depends on how and where theprinter is used, the amount of color or toner coverage, thesize and complexity of prints, and the type and quality ofmedia used.

The C onsumables Page provides information onconsumables usage and remaining life. To print this page,see page 34 for instructions.

“C onsumab les Status” is availab le at the printer’s frontpanel as follows:

1 A t Printer Menu , press Select .

2 Press until Consumables Status appears. Press Menu .

3 Press to access menus for Consumable LifeRemaining and Average Coverage per Image (for toners).

To get more information on consumable usage, see “U singthe Help Pages” on page 34.

Always have replacements for consumables on hand forcontinuous printing.

Consumables



26Component Average Yield

Average yields are based on 5% coverage pertoner, or 20% total, applied to the printable areaof letter/A4 laser paper. Doubling the coverage,to 10% per toner, reduces the average yield by50%; doubling to 20% coverage reduces thatyield by 50% and so on.

Toner Cartridges 4,500 pages (black)

5,900 pages (cyan, magenta, yellow)

Imaging Unit 50,000 ima ges (monochrome)

12,500 pages ( full color)

Waste Cartridge 20,000 pag es

Fuser Roll Cartridge/Hi-Duty Fuser RollCartridge

20,000 pages

If you print more than 500 prints per day,order the Hi-Duty Fuser Roll Cartridge.See page 1 for ordering information.

3040-13

3040-14

3040-15

3040-16

Consumables



27

Paper Jams

When a jam occurs

The front panel reports Clear Jam at <Location> , and thelocation of the jam lights up on the printer icon.

Press for information. Loca te the indicated area on theprinter to look for the jammed paper.

To reduce the frequency of media jams, use Tektronix media.Make sure that media is loaded properly in the trays and that theblue paper guides are set ush against the media.

Clear Jam at A, B Press i for information

3040-17

A, BC, D

E

3040-18

Paper Jams



28Front Panel Message: Clear Jam at A, B

Solution 1: Jam at A

1 G rasp the handle under the multi-purpose tray, on the bottomright side of the printer. O pen the drawer.

2 Lift the metal plate by the blue handle.

3 Turn the knob to the left to release the media.

4 G ently remove the jammed m edia.

1 2

3 4

3040-19

Paper Jams



29

Front Panel Message: Clear Jam at A, B

Solution 2: Jam at B

1 G rasp the handle under the multi-purpose tray, on the bottomright side of the printer. O pen the drawer.

2 G ently pull the jammed med ia from under the drawer.

1

3040-20

2



30Front Panel Message: Clear Jam at A, B

Solution 3: Jam in door of the optional Lower Tray Assembly

1 O pen the right cover of the Lower Tray Assembly.

2 G ently remove the jammed paper and close the cover.

3 Pull out the paper tray from which the j am occurred.4 R emove any misfed paper. M ake sure that the paper is

loaded correctly and that the paper guides are set ushagainst the pa per.

5 Push in the paper tray.

3040-37

3

21

4





32Front Panel Message: Clear Jam at C, D

Solution 2: Jam at D

1 O pen the fuser unit on the bottom left side of the printer.

2 G rasp the fuser roll cartridge by the blue handle and li ft it out.

3 Lift up the cover by the blue hook.

4 G ently remove the paper.

Caution! The fuser area may be hot! To avoidpersonal injury, do not touch it.

To avoid stains, do not touch the white roller or get iton your clothing; do not set the fuser roll cartridge onan uncovered surface.

1 2

3 4

3040-22



33

Front Panel Message: Clear Jam at E

1 O pen the cover on the top left of the printer.

2 R emove the paper and close the cover.1

2

3040-23



34Troubleshooting

Using the Help Pages

The printer provides internal reports that you can p rint to help youdetermine the printer’s conguration, diagnose print-qualityproblems, and monitor use of the printer. To aid introubleshooting, print the following pages:

Consumables Page

Usage Pro le

Con guration Page

Service Print 1 (see “Troubleshooting Print Q ualityProblems” on page 40)

A dditional H elp P ages:

Startup Pag e

D emonstration P age

Service Prints: 2–4, C M YK C alibration Pages,Fuser C leaning P ages

RG B Sample Prints

C M YK Sampler Prints

M enu M ap (see page 6)

To print the Help Pages

1 A t the printer’s front panel, press Select .

2 Press Menu ; you’ll see the following message:

3 Press Menu ; the following message appears:

4 Press Print to print the C onsumab les Page. P ress to

scroll to the other Help P ages.

Printer Menu Help Pages Menu




35

Consumables Page

Print this page for estima tes of the following:

% Life Remaining gauges for toner cartridges, the

fuser roll cartridge, and the imaging unit

Average coverage per page for each toner

Average toner coverage total per page for theimaging unit

Date installed

TonerBlack

Magenta

Cyan

Yellow

Your average coverage/page:20. 0%

Fuser Roll

Imaging Unit

Date Installed: 12/1/98

S/N:00:00:00:00:00:00

Avg. Toner Coverage/Page:20%

Date installed: 12/1/98

0 % 5 0% 100 %

10 %Life Remaining

0% 50 % 10 0%

10 %Life Remaining

FuserRoll

ImagingUnitToner

0% 5 0% 100 %

25 %Life Remaining

Your average coverage/page:50. 0%0 % 5 0% 100 %

50 %Life Remaining

Your average coverage/page:30. 0%0% 5 0% 10 0%

75 %Life Remaining

Your average coverage/page:40. 0%0% 50% 10 0%

33 %Life Remaining

Phaser ® 780 Color PrinterConsumables

0% 50% 100%

25 %Life Remaining

S/N:00:00:00:00:00:00

Avg. Toner Coverage/Page:20%

Date installed: 12/1/98

Date Installed:12/1/98

0% 50% 100%

10 %Life Remaining

3040-24

Troubleshooting





37

Con guration Page

Print this page to determine the following:

Printer name, ID , serial number

Feature set

A mount of memory

Network conguration

C urrent printer settings

Print this page before contacting Tektronix customer support,your reseller, or other technical assistance.

Phaser ® 780 Color PrinterConfiguration

3040-40

eneral InformatPrinter Name:Page Count:Start Page EnabledSerial Number:Printer ID:Adobe ® Postscri

irmware Ver i



38Troubleshooting with PhaserLink ™ Software

PhaserLink software is a printer management tool suppliedwith your printer. This software uses Internet technology toprovide the following:

Print job status

Printer usage

R outine troubleshooting

C onguration of printer settings

For detailed information on PhaserLink, refer to theprinter’s CD-ROM or web site, or enter this address inyour web browser:

www.tek.com/Color_Printers/products/phaserlink.html



39

General Troubleshooting

Problem Probable cause Solution

Pri nts curl. O n some paper types, prints with uneven coveragemay curl where coverage is heaviest.

When making prints with heavy coverage, selectFace Down as the Output Order at the printer’sfront panel or from your application’s Print menu.

O versize media does not feed from the universalpaper trays or the multi-purpose tray.

Too much med ia is loa ded i n the tra y. De crea se the amount of med ia loa ded in the multi -purpose tray. See “ Speci alty M edia” on page 14 forthe tray capacity for different types of media.

Toner resi due i s found i n the pri nter. Toner ca rtri dg es a re bei ng remov ed and rei nsta lledin the printer before they are empty.

R emove toner cartridges only when they are emptyand you have been prompted by the front panel toreplace them.

M edia frequently wraps around the fuser. Incorrect media is being used . U se laser paper only; do not use inkjet pap er.

U se only Tektronix G lossy C oated Pa per.

M ake sure that transparencies are loaded withthe notch in the correct position. See “Loadingthe O ptional Transparency Tray” on page 13 and“Transparencies” on page 15.

T he fuser roll cartridge is used up. R eplace the fuser roll cartridge.

C olors pri nted are not accurate. A n incorrect color correction i s being used. Select a d ifferent color correction. See pa ge 23for more information.

O pen and close the front door of the printer. T hisaction causes the printer to autocalibrate thecolors.



40Troubleshooting Print Quality ProblemsIf you notice a problem with the quali ty of your prints, theprobable solution is replacing one of the consumab les.K eep in mind these general guidelines:

If the symptom appears in a single color:Replace the toner cartridge.

If the symptom appears in a ll colors:Replace the imaging unit or the fuser rollcartridge.

To diagnose the problem:

1 C heck the front panel for a message on replacing aconsumable.

2 From the front panel Help Pages menu, print theConsumables Page to determine i f consumab les are

running out, which can affect print quality.

3 From the front panel Help Pages menu, p rintService Print 1 . Examine the prints forsymptoms, referring to the examples that follow. 3040-26

1

2

Service Print 1

Black

Cyan

Magenta

Yellow

3

Replace Magenta Toner Cartridge Press i for information


Help Pages Service Print 1 Print

TonerBlack

Magenta

Cyan

Yellow

Your average coverage/page:2 0 .0 %

Fuser Roll

Imaging Unit

Count (Pages):1 0 6 1

Count (Pages):1061

S/N:0 0 :0 0 :0 0 :0 0 :0 0 :0 0Avg. toner coverage/color:20%

Date installed:1 1 /1 /9 8

0% 5 0% 1 00 %

10%Life Remaining

0 % 5 0% 10 0%

10%Life Remaining

FuserRoll

ImagingUnitToner

0% 5 0% 1 00%

25%Life Remaining

Your average coverage/page: 5 0 .0 %0 % 50 % 1 00 %

50%Life Remaining

Your average coverage/page: 3 0 .0 %0% 5 0% 1 00 %

75%Life Remaining

Your average coverage/page: 4 0 .0 %0% 5 0% 1 00 %

33%Life Remaining

Phaser ® 780 ColorPrinterConsumables



41

Print Quality Symptoms

Symptom Service Print 1 Solutions

O ne color has dark toner spots.

R un 20 prints.

R eplace the toner cartridge.

M ak e sure that you shake thenew toner cartridge vigorouslyseven or eight times.

Print the C yan and M agentaC alibration Pa ges from theHelp Pages ServicePrints menu. Then reprint yourle.

O n A/A 4 paper, a spot appears inroughly the same position.O n oversize pap er, the spotappears in the same position orrepeats at 264 mm (10.4 in.)intervals.

R eplace the imagi ng unit.

Small random white spots appearon one or more pages.

Print the C yan and M agentaC alibration Pa ges from theHelp Pages ServicePrints menu. Then reprint yourle.

Load a fresh ream of paper.



42Print Quality Symptoms, continuedSymptom Service Print 1 Solutions

Prints have light vertical bands.


A single dark vertical line appearsin the same location on all pages.


A single white horizontal lineappears in all prints.




43

Print Quality Symptoms, continuedSymptom Service Print 1 Solutions

O il streaks appea r, especia lly afterthe printer has been idle.

M ake another print.

Edges of prints are wrinkled, withan area of ragged discoloration.

R eseat the fuser roll cartridge .

M ak e sure that the paper guidesare ush against the media inthe trays. S ee “Loadi ng M edia

Trays” on page 11.M ake another print.



44For More Information

Find detailed printer information in any of these locations.

Printer CD-ROM

Tektronix Web Site

A dvanced Features and

Trou bleshooting M anualPhase rShare N etw orking M anual

M ultimedi a clips on usingyour printer

C onsumables instructions

Setup G uide

M aterial Safety D ata Sheets(M SDSs)

Printer drivers

D irect link to Tektronixweb site

Product and supplies information

Printer drivers to download

List of local resellers

O nline documentation

www.tek.com/Color_Printers/

TekSMART ™ Knowledge Base

Online Color Resource

A pplication issues

Networki ng issuesPrinter errors

Print quality issues

Troubleshooting

Latest tips from technical support

www2.tek.com/merlin/tko

Li nk to the world of Tektronix color for

C olor education

Printing ideas

Personalized email subscription

colorize.com

www.colorconnection.tektronix.com



45

Getting Help

Online Services

Supplies

World Wide Web:www.tek.com/Color_Printers/

TekSMART ™ Knowledge Base: www2.tek.com/merlin/tko

Technical support: www.tek.com/Color_Printers/support/colcare.html

Current software: www.tek.com/Color_Printers/support/software.html

Anonymous ftp server: ftp.tek.com/Color_Printers/

Subscribe to emailupdate notices: www.tek.com/Color_Printers/support/subscribe.html

Information on local Tektronix resellers:

www.tek.com/Color_Printers/contacts

U. S. 1-800-835-6100

Canada1-800-661-5625

Outside U.S. and CanadaC ontact your local Tektronix ofce fora list of local resellers.

Customer Support Centers

Australia1-800-811-177

Austria0660 5804

Belgium02 720 9602

Brazil0800 16 0220

Canada1-800-835-6100

China10-6235-1230

Denmark(44) 533 444

Eastern Europe andthe Middle East+ 44 1908 68187

Finland0203 206 30

France01 69 86 8137

Germany0180 525 3535

Hong Kong2585-6655

India (South Asia)(91) 80-227-5577

Italy02 45 287 000

Japan81 3 3448 4872

Korea2-528-5299

Luxembourg400 847

Netherlands(040) 267 0440

New Zealand+ 61 2 9888 0100

Norway(22) 723 801

Singapore (ASEAN)1-800-356-5565

Spain902 239 272

Sweden(08) 299 071

Switzerland155 9493

Taiwan(02) 2757-1571

Thailand2-645-4407

U.K.(01) 908 681 707

U.S.1-800-835-6100

Getting Help



Documents

Tektronix Phaser 780 User Guide