Teen Leaders Training Teen Leaders Training ProgrammeProgramme

Interpersonal Interpersonal Communication Communication

© 2007 Baylor College of Medicine

Adapted from the American Red Cross Leadership in Action Series

TEEN CLUB

Communication Isn’t Easy “I know that you believe you

understand what you think I said, but I am not sure you realize that what you heard is not what I meant.”

Anonymous

© 2007 Baylor College of Medicine

The Communication Process

Sample Forms of Communication

Words Body Language

Symbols/Pictures Voice QualityEmotions Art FormsSenses

Face-to-Face Communication

Attributes of Voice Pitch Speed Rhythm Inflection Volume Emotion

A Sample Message

“We need everybody’s cooperation so that we can understand how to get the job done. Let’s keep

individual conversation down and listen to directions.”

Different Kinds of Body Language

Eyes Facial Expressions Gestures Postures

Caution! Consider the total picture—what

you see, hear and know about the person.

Be mindful of any cultural differences.

Communication Filters

The End

Any Questions?