People First:The Primacy of People in the Digital Age

People First: Primacy of People in the Digital Age

Every Business is a Digital Business

Accenture Technology Vision: The Evolution

From Digitally Disrupted to

Digital Disrupter

Digital Business Era: Stretch

Your Boundaries2013

2014

2015

2016

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Every year, the Technology Vision team partners with Accenture Research to pinpoint the emerging IT developments that will have the greatest impact on companies, government agencies, and other organizations in the next three to five years.

As technology advancements continue to accelerate at an unprecedented rate -dramatically disrupting the workforce -companies that equip employees, partners and consumers with new skills can fully capitalize on these innovations.

Those that do will have unmatched capabilities to continuously create fresh ideas, develop cutting-edge products and services, and disrupt the status quo.

Winners in the Digital Economy Will Put People First

Digital Culture ShockWe are in the midst of a major technology revolution, specifically a digital revolution.Our research model and analysis shows that digital is now dominating every sector of the economy.

Change is the new normal. According to our global technology survey of more than 3,100 IT and business executives, 86 percent of the executives anticipate that the pace of technology change will increase rapidly or at an unprecedented rate in their industry over the next three years.

Many companies, already reeling from the impacts of technology and the changes they need to make in response, find themselves temporarily overwhelmed—some even paralyzed as they absorb the magnitude of the tasks ahead.

Getting past the digital culture shock that so many businesses find themselves in today sounds daunting. But fortunately there are models already available for inspiration. Not only have many large tech companies established thriving digital cultures, but there are alsoearly adopters in other industries showing the way ahead.

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People First: The Primacy of People in the DigitalAge

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Intelligent Automation

Liquid Workforce

Platform Economy

Predictable Disruption

Digital Trust

The Accenture Technology Vision 2016 identifies five technology trends fueled by thepeople first principle and that are essential to business success in the digital economy.

Technology Vision Evolution 2014–2016

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Trend 1

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Intelligent AutomationThe essential new co-worker for the digital age

Intelligent automation is the launching pad for new growth and innovation.Powered by artificial intelligence, the next wave of solutions will gather unprecedented amounts of data from disparate systems and—by weaving systems, data and people together—create solutions that fundamentally change the organization, as well as what it does and how it does it.

Trend 2

Liquid WorkforceBuildingthe workforce for today’s digital demands

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By exploiting technology to enable workforce transformation, leading companies will create highly adaptable and change-ready enterprise environments that are able to meet today’s dynamic digital demands. This liquid workforce competitive advantage is apparent as IT andbusiness executives surveyed report that “deep expertise for the specialized task at hand” was only the fifth most important characteristic they required for employees to perform well in a digital work environment – other qualities such as ‘the abilityto quickly learn’ or ‘shift gears’ were ranked higher.

Trend 3

The Platform EconomyTechnology-driven business model innovation from the outside in

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Industry leaders are unleashing technology’s power by developing platform-based business models and strategies to capture new growth opportunities, ultimately driving the most profound change in the global macroeconomic environment since theIndustrial Revolution. This is reinforced by 81 percent of our survey respondents who agree that platform-based business models will become part of their organization’s core growth strategy within three years.

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Trend 4

Predictable DisruptionLooking to digital ecosystemsfor the next waves of change

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Fast-emerging digital ecosystems are creating the foundation for the next big wave of enterprise disruptions by straddling markets and blurring industry boundaries;; forward-thinking leaders can proactively predict these ecosystem trajectories to gain a competitive advantage. Companies arealready significantly or moderately experiencingecosystem disruption, with 81 percent of surveyrespondents indicating that they are seeing thisin their industry.

Trend 5

Digital TrustStrengthening customer relationships through ethics and security

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Trust is a cornerstone of the digital economy, said 83 percent of survey respondents. To gain the trust of individuals, ecosystems and regulators in this new landscape, businesses must focus on digital ethics as a core strategy;; better security, on its own, won’t be enough.

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The research process began during 2015 with gathering inputs from the Technology Vision External Advisory Board, a group comprising more than two dozen experienced individuals from the public and private sectors, academia, venturecapital, and entrepreneurial companies. The Technology Vision team conducted interviews with technology luminaries and industry experts, as well as with nearly 100 Accenture business leaders.

The team also tapped into the vast pool of knowledge and innovative ideas from professionals across Accenture, using Accenture’s collaboration technologies and a crowdsourcing approach to run an online contest to uncover the most interesting emerging technology themes. More than 3,200 participants actively engaged in the contest, contributing valuable ideas and votingon others’ inputs.

Technology Vision Research MethodologyAs a shortlist of themes emerged from the research process, the Technology Vision team reconvened its advisory board. The board’s workshop, involving a series of ‘deep-dive’ sessions with Accenture leadership and external subject-matter experts, validated and further refined the themes.

The screens used during these processes weighed the themes for their relevance to real-world business challenges.

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Technology Vision 2016 Survey DemographicsFor the second year, we conducted a global survey of more than 3,100 business and IT executives across 11 countries to understand their perspectives on the impact of technology on their organizations,and to identity their priority technology investments over the next few years. The survey was fielded from October through December 2015.

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Technology Vision 2016 Survey Demographics

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Technology Vision 2016 Survey Demographics

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Executive Bio

My BrandI have ~30 year track record in advising clients on upgrading their technology infrastructure to improve sales, service and operational effectiveness. And have extensive experience in leading teams that deliver high impact and innovative projects:

Improving process effectiveness via platform upgrades / process automationEnabling regulatory compliance and risk mandatesImproving client satisfaction / net promoter scoresIncreasing mobile channel adoptionEnabling wealth advisor sales / service fulfillmentAttracting digitally enabled high net worth clientsLaunching mobile enabled context sensitive offers and loyalty programs

Thought LeadershipPresented to leading Banks worldwide in workshops and briefing sessions on core banking refresh approaches, mobile app deployment and impact of digital transformation on their operating models. Speaker and panelist at leading industry conferences (BAI, CBA, Cognizant Community, CEB TowerGroup, SAP Sapphire and Oracle Open World). Published multiple research based white papers on industry themes, challenges and response strategies

Tier I Company Experience Highlights Accenture (Managing Director & Global Banking Practice Leader) Cognizant Deloitte Consulting LLP Fidelity (FIS) Citibank

Key Executive Level Positions Leader For Global Banking Transformation Practice (~$200 M Revenue) Practice Leader for Global IT Services Company SVP & Corporate Strategy Lead for a Leading Financial Technology Provider

Strategic thinker, thought leader, and execution focused executive with ~30 years of expertise focused on the intersection ofthe Financial Services and Technology industries. Demonstrated experience in digital strategy / business transformation leveraging core banking refresh to increase revenue / market share, lower risk and decrease operating cost for Global 1000 Banking clients