Technology in Property Management

Welcome!

Flat Living Live, July 2015

TECHNOLOGY IN PROPERTY MANAGEMENT

1

Welcome!

2

Nigel HowellChief Executive, FirstPort

A couple of reminders

• Fire/evacuation

• Mobile phones

Agenda

• Introduction to FirstPort

• Overview of Property Management

• Overview of Technology

• Technology in Property Management

• How technology can make a difference

• Conclusions and video

Introduction to FirstPort

3,700 developments

National scale, local touch

6

3,000 employees2,000 on site

30 Years of experience

180,000homes

FirstPort brands

Overview of Property Management

(and our approach to doing it well)

Role of Property Manager

Landlord/RMC

Customers

Challenge for Property Management Sector

Landlords/RMCs

Property Managers

Customers

Hig

her

serv

ice

exp

ect

ati

on

Hig

her

standard

s exp

ect

ati

on

11

Delighted Customers

Str

ong

Healt

h &

Safe

ty

Hig

h S

ite

Sta

ndard

s

Gre

at

Cust

om

er

Com

munic

ati

ons

Healt

hy E

state

Fi

nance

s

Our approach - ‘Four Pillars’ of customer service …

12

Delighted Customers

Str

ong

Healt

h &

Safe

ty

Hig

h S

ite

Sta

ndard

s

Gre

at

Cust

om

er

Com

munic

ati

ons

Healt

hy E

state

Fi

nance

s

On-line Management Information and Service

Protected Assets

Easy To Do Business With

… allows ‘Twelve Pillars’ of client service

Capit

al Pla

nnin

g

Ris

k and A

sset

Managem

ent

Pro

act

ive

Main

tenance

Gre

at

Report

ing

Seam

less

M

obili

sati

on

Experi

ence

d

Team

s

Acc

ount

Managem

ent

Hig

h S

tandard

s

Overview of Technology

Technology reshapes companies and sectors

Computing

ContentDevices

Commun-ications

Convergence

Technology in Property Management

Use of Technology

• Inside the company

• With dispersed workforces

• Working with Customers

• Working with Suppliers

• Working with Clients

• Building Technology


Inside the company

Technology inside the Company

• Property Management system

• Data Warehouse and MI

• Document Management

• Workflow

• Purchase to Pay (P2P)


Dispersed Workforces

Dispersed Workforces

• Tablets


• Retirement Development Manager ‘App’


Dispersed Workforces – Retirement Dev Mgr ‘App’

Commercial in confidence

22


23


24


25


26


27


28


29


Working with Customers

Working with Customers

• Improved Estate Accounts

• Customer ‘App’

• Your Property Online web portal (YPO)

Annual Accounts for 2014 / 2015

Emerald Gardens

FirstPort.co.uk

New Accounts benefits infographic


Working with Customers – Your Property Online (YPO)


YPO - The Customer View

Maintenance works tracking

Text and email updates

Year-end financial statements

Service charge estimate

Statement and balance

Secure payments

Buildings insurance information


Development Information


Customers track Maintenance works


See Job history


List Completed Jobs


See Annual contracts


Access Calendar of attendance dates


Rate Contractors jobs


Receive Property Management updates


Register for Text and e-mail updates

Job alerts per year: 132,000


Access Useful documents


See Buildings insurance information


Make Secure payments


Answer FAQ’s


Can Contact us/Submit a query

Customer users of Your Property Online

49,000 registered customers

28,500 unique visitors per year

208,000 visits in the last year

50



Working with Suppliers

Working with Suppliers

• Approved Contractors


• Contractor Portal


Working with Clients

Working with Clients

• Improved client reporting

• Housing Association view YPO


Working with Clients – Improved client reporting


Working with Clients – Housing Assoc’n view YPO


Housing Association View

Interactive Map of Portfolio

List of all developments

Balance outstanding on all units


Interactive map of portfolio


List of developments


Balance outstanding on all units


In-building Technology

Making people’s lives healthier, happier and safer

Digital Systems – Infinity – IP Door Entry Video i2

IP PBX

IP Door Panel Flat 1

Flat 2

Flat 3

Cat 5/6 Infrastructure

Digital Systems – Infinity – Smart Home

Our concept of the “Smart Home” is the ability to facilitate and monitor various parameters in and around the home. With access to smart digital IP technology the following services can be provided under single source technology:

• Fire, heat and carbon monoxide detection

• Intruder alarm monitoring • Flood and low temperature alarms • Panic alarm monitoring • Assistive care via pendant, wrist and fall

down device • Report lack of movement within the

home • Remote Telecare / Medicare • Audio and visual reassurance • Two way video and speech between

control room and home • Access to the ‘Digital Community’

Mobile Technology – Emerging Products

Appello Innovation - Monitoring

Lively

• Lively's passive activity sensors

measure healthy living patterns

while letting family members know

when something may be wrong,

like missed meals or decreased

physical activity

• The Lively dashboard can be

viewed anywhere with

notifications sent by email, text

or mobile app

Tablet Technology – CCSW Project Update

Video Example

https://www.youtube.com/watch?v=gc2N4I1-QO4

What difference does this make?

What difference does technology make in Property Mgt?

Computing

ContentDevices

Communications

Convergence

Landlords/RMCs

Property Managers

Customers

Hig

her

serv

ice

exp

ect

ati

on

Hig

her

stand

ard

s exp

ect

ati

on

• Technology can be a key element of responding to higher customer and clients expectations

• But people, service culture, and training are key too

• FirstPort : ‘More than just bricks and mortar’

Questions?

Thank you&

Purchase-to-pay video

Thank you!

[email protected]

75

Documents

Technology in Property Management