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TECHNOLOGY ADVANCEMENT AND OUTREACH. Hosted by :. Sarah Kirchen Drew Bittner Scott Minos Eric Barendsen. January 21, 2010 Room 5E-081 Call In #. Web Coordinators Meeting. Around the Room – Drew Bittner, DOE (15 min) Mobile Update – Alex Clayborne, EES (5 min) - PowerPoint PPT Presentation
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1 | Program Name or Ancillary Text eere.energy.gov
Public Service of Colorado Ponnequin Wind Farm
TECHNOLOGY ADVANCEMENT AND OUTREACH
Web Coordinators MeetingHosted by :Sarah KirchenDrew BittnerScott MinosEric Barendsen
January 21, 2010Room 5E-081Call In #
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• Around the Room – Drew Bittner, DOE (15 min)• Mobile Update – Alex Clayborne, EES (5 min)• Library Update - Alex Clayborne, EES (5 min)• ITP Usability - Wendy Littman, EES (15 min)• FEMP Customer Survey – Gabe Boeckman, NREL (10
min)• Energy Savers Facebook – Allison Casey, NREL (5 min)• Redesign update – Leslie Gardner, NREL (5 min)• Wrap Up – Drew Bittner, DOE (5 min)
Agenda – January 21, 2010
EERE Web Coordinators Meeting
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Mobile Update
• First in production? Geothermal!• All sites in production by this Friday• You can still create alternate pages• Sniffer script is in place
• Thank You…
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Library Update
FEMP Complete
Wind & Water Complete
Fuel Cells (Hydrogen) Complete
Solar Complete
Biomass Complete
Vehicles Complete
Buildings In Process
Geothermal Getting started
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Agenda
• Project background• The plan• Where we are, where we’re going
ITP Usability Study
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ITP Usability Study
Less Usable Design = More Hidden Costs
TrainingHelp desk
Product revision
ImplementationDetailed design
UI structureUser tasks/bus goals
Increased downstream costs
Rush through these steps
Resource investment
Inspired by: Human Factors International
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More Usable Design = Less Hidden Costs
TrainingHelp desk
Product revision
ImplementationDetailed design
User interface structureUser task analysis/business goals
Reduced downstream costs
Incorporating usability techniques early on
Resource investment
Inspired by: Human Factors International
ITP Usability Study
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ITP Redesign Phase I: User Research
In our user research phase, we will:
• Identify target audiences, top tasks.• Identify ITP’s goals for the site. • Establish a usability baseline for the existing site so we
can measure and ensure redesign success.• Develop recommendations for redesigning the site and
implement “quick fixes.”
ITP Usability Study
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Goal 1: Identify Target Audiences, Top Tasks
To help us identify target audiences and their top tasks, we are:
• Reviewing existing sources of data about ITP site users that could provide information about who is using the site, why, and their “pain points.”
• Identifying ITP’s target audiences. • Identifying gaps in our existing data and collecting
additional data to address those gaps.
ITP Usability Study
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Goal 2: Identify ITP’s Goals for the Site
To help us align our user’s goals with the organization’s goals, we discussed ITP’s business goals at the December off-site meeting.
ITP Usability Study
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Goal 3: Establish a Usability Baseline
Assess how easy it is for users to accomplish their top tasks using the existing site. To do this we will:
• Observe 10-20 users as they try to complete a series of tasks.
• Interview participants.
ITP Usability Study
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Goal 4: Provide Recommendations/Quick Fixes
The research phase will culminate in:
• Providing concrete recommendations on redesigning the rest of the site during the next phase.
• Implementing quick fixes we identify to help align with ITP’s goals and make it easier for users to complete top tasks.
ITP Usability Study
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Future Phases
The next phases will involve:• Removing content that is rarely used.• Adding content users have requested.• Altering the organization of the content based on the
results of card sorts and wireframe tests with users.
Iterative usability techniques will be incorporated throughout these phases.
ITP Usability Study
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Where We are Now, Where We are Going
So far, we have:• Written a project charter for Phase I• Conducted stakeholder interviews• Compiled existing sources of user data, and identified gaps
January/February - • Conduct an online user survey• Interview members of the Information Center staff• Compile statistics and Web log information• Develop user profiles/personas for our target audiences • See how we can align ITP’s Web site goals with user goals • Start planning the baseline usability study for the existing site
March - • Carry out the baseline usability study on the existing site
April - • Develop recommendations for redesigning site/implement quick fixes
ITP Usability Study
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Wendy [email protected]
Questions and Contact Information
ITP Usability Study
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• Project goals:– Assess FEMP target audience needs (and differentiate from
general public trends available through traffic reports)• Establish if Web site content is meeting the needs of respondents
• Examine the usability of the current site architecture
– Ensure the Web site refresh improved the user experience
• Survey audience:– Federal energy managers and on-site contractors only– Distributed using FEMP Central targeted distribution lists– Responses collected August through September
– 423 total responses (~10% response rate)
• Compare responses against 2005 survey
• Report available upon request
FEMP Web Site Customer Survey
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• Why do you visit the FEMP Web site:
FEMP Web Site Customer Survey
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• What information do you often access:
FEMP Web Site Customer Survey
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• What would you like to see more of on the FEMP site:
FEMP Web Site Customer Survey
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• How often do you visit the FEMP Web site:
FEMP Web Site Customer Survey
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• Which of the following best describes your job function:
FEMP Web Site Customer Survey
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• Integrating survey feedback– Focus on case study development– Enhanced navigation and home page links– Training database and on-demand modules– Tools to spur collaboration across agencies– Video and multimedia file creation– Further usability testing and user feedback
mechanisms
FEMP Web Site Customer Survey
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• Energy Savers Facebook page• Launched September 2009• 814 fans• 286 interactions• Nearly 5,000 page views• 990 unique page views
Energy Savers Facebook Page
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• Home page• Landing pages• Home page• Program template• Usability testing• Audience analysis
EERE Web Redesign Status
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Next Meeting• Thursday February 18, 2010• 1:30 PM – 3:00 PM• Room 5E-081
Wrap Up