Technological ToolsTechnological Tools

Blessing or curse!Blessing or curse!

The Next GenerationThe Next Generation

Adapting to the new social dynamicAdapting to the new social dynamic

Corporate KM versus Personal KMCorporate KM versus Personal KM

Working outside the hierarchyWorking outside the hierarchy

Having the technology to do itHaving the technology to do it

My GenerationMy Generation

Introducing generation YIntroducing generation Y““Generation Y is much less likely to respond to the Generation Y is much less likely to respond to the

traditional command-and-control type of traditional command-and-control type of management still popular in much of today’s management still popular in much of today’s workforce, they’ve grown up questioning their workforce, they’ve grown up questioning their parents, and now they’re questioning their parents, and now they’re questioning their employers. They don’t know how to shut up, which employers. They don’t know how to shut up, which is great, but that’s aggravating to the 50-year-old is great, but that’s aggravating to the 50-year-old manager who says, ‘Do it and do it now.’”manager who says, ‘Do it and do it now.’”

Jordan KaplanJordan Kaplan

Substitute!Substitute!

They communicate with peers much more readilyThey communicate with peers much more readily

They want their thoughts to be listened to They want their thoughts to be listened to

They want a dynamic and flexible organisationThey want a dynamic and flexible organisation

They are familiar to modern technology and quick to They are familiar to modern technology and quick to embrace new developments embrace new developments

They want information they need now, quickness over They want information they need now, quickness over quality quality

New tools for old jobsNew tools for old jobs

For organisng storing and managing information For organisng storing and managing information and permissionsand permissions

- CMS, DMS- CMS, DMS

““Web 2.0” Interactive toolsWeb 2.0” Interactive tools

- - WikisWikis, , blogsblogs/discussion forums, social networking/discussion forums, social networking

Team & project collaboration toolsTeam & project collaboration tools- project management, collaboration- project management, collaboration

Generation X and the Babyboomers!Generation X and the Babyboomers!

Dominate mid and top level management Dominate mid and top level management Resistant to change, especially as they Resistant to change, especially as they

helped develop the systems which are being helped develop the systems which are being replacedreplaced

Not so comfortable with technology, or Not so comfortable with technology, or learning about new technologylearning about new technology

In development not seen as business criticalIn development not seen as business critical

Introducing technologyIntroducing technology

Ensure the technology is in response to business Ensure the technology is in response to business needs and not vice versa (not IT driven)needs and not vice versa (not IT driven)

Ensure that it has management supportEnsure that it has management support Communicate the advantages to staff to ensure Communicate the advantages to staff to ensure

their buy intheir buy in Ensure adequate resources are acquired and Ensure adequate resources are acquired and

budget long term, especially for IT supportbudget long term, especially for IT support Essential to plan training and identify champions in Essential to plan training and identify champions in

funtional areas or geographic locationsfuntional areas or geographic locations

Beware the pitfallsBeware the pitfalls

Technology, especially social networking Technology, especially social networking tools, generates a lot of informationtools, generates a lot of information

Where are the resource coming from to Where are the resource coming from to manage this informationmanage this information

How will this information be reported, How will this information be reported, disseminated for OL disseminated for OL

Who will keep them vibrant and relevantWho will keep them vibrant and relevant How easil will they be ignored or How easil will they be ignored or

supercededsuperceded

Thanks for ListeningThanks for Listening

Question and answer time!Question and answer time!