NAME Confidential 123-04-2021

Technical communication with usersMikkel Haggren Brynildsen, Chief Data ScientistAnna Nielsen, Data Scientist

PumpOUR WORLD

LANGUAGE PROCESSING IN GRUNDFOS

• Self service chatbots (internal/external)• Virtual assistants• Touchless document handling• Knowledge extraction from historic

documents• Technical audits of systems • Analysis of voice recordings

A FEW EXAMPLES

Supported maintenance, BioBooster aR chatbot

BioBooster / Dosing Pump. Talking to the manual:

STEP 6B:API

ACCESS

!

STEP 6C:…

AZURE

GRUNDFOS DIGITAL TWIN IN 15 MINUTES

(PRE-STEP:INSTALL)

STEP 3:EARLY

INSIGHTS

STEP 4:AI CHAT

BOT

STEP 1a:CONNECT

STEP 2:COLLECT

INPUT

STEP 6A:HUMAN

SUPPORT

STEP 5:AI ENABLED

SUPPORT

Connect, monitor, and control your Grundfos system within 15 minutes

Connect and Early Insights

Access and Monitor System using Chat Bot

Get AI Guided Support when Problems Arise

ExternalSensor

DevOps

CI/CD Pipelines

GitRepositories

Storage (IoT telemetry)

Hot Cold

Digital Twin

Hydraulic Modelling

Instance Data- Application- Service records

3D modelsImagesSchematics

Data ConnectivityModule

Bot Framework

Chatbot agent Chat channel

Chat channel Chat channel

NLP Services (LUIS)

Intents Example Utterences

Entities Utterence Historian

Knowledge Base

Action FlowOntology

AlarmDeciphering

Dialogue Flows

RDF toBot Frameworkexpert system

Customer Relations Management(CRM System)

User info(GDPR safe)

Cloud Platform

E-Pump

Pump ControllerModule

Built-inSensor

ConnectivityModulePhone / Tablet

chat software

TLP Corpus

Audacity

Ident ify

CRM

Gather info

IOT

PRODUCT KNOWLEDGE

Understand Goals

Full Picture?

Reason, Predict

Help

AI IN SERVICE

Feedback, iterate

Ask Quest ions

Augmented Intelligencein service visits

Thank you

Contact: mbrynildsen (at) grundfos.com