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Veel tijd van de ICT afdeling gaat op aan het uitvoeren van standaard aanvragen welke al meerdere malen uitgevoerd zijn. Service Manager, met de ingebouwde self service portaal, kan u hier eenvoudig in ondersteunen om de werkdruk van ICT te verlichten. Tijdens de sessie laat ik U zien hoe Service manager in combinatie met System Center Orchestrator dit soort gestandaardiseerde werkzaamheden kan automatiseren en borgen in het proces door gebruik te maken van Service Manager. Tijdens de introductie in SCSM 2012 laat ik zien wat service manager voor u kan betekenen en bespreken we de stappen noodzakelijk om zo een geautomatiseerd proces in de techniek te realiseren.
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The road to end user self service with Service Manager 2012 SP1
Walter EikenboomPrincipal consultant
Inovativ
System Center 2012 SP1
First, design your process!
Where do I start?
Lets build end user self service!
Terminologie
Activities
Databus
Runbooks
Integration Packs
Then, develop in Runbook designer
Test, test, test..
Finally, publish and run
DemoCreating a runbook for self service automation
Service manager Service Delivery
3rd Party Management
Tools
Service Catalog Templates
Workflows
CMDB
Wo
rk I
tem
s
Co
nfi
gura
tio
nIt
ems
Kn
ow
led
ge
Reporting and data warehouse
Self Service
Standardization
Automation
EmailMobile Portal
Chargeback
Cloud
$ VM / day
$ Cloud Membership / day
$ VM CPU Core / day
$ VM Memory GB / day
$ VM Storage GB / day
Price Sheet
Service Manager Integration
Active Directory
Service Manager
Configuration Manager
Virtual Machine Manager
Operations Manager
Orchestrator
Co
nn
ecto
r
Co
nn
ector
ExchangeConnector
SharePoint
DemoConnecting
Service Manager
Service Catalog Checklist
Self Service
DemoCreating end user self service
How to Create a Runbook Activity
Create Service Request template
How to Create a Request Offering
How to Create a Service Offering
Bedankt! Vragen?Bio: Walter Eikenboom
As principal consultant Walter is specialized in infrastructure optimization where automation and simplifying operations is one of his key strengths by overviewing people, process and technology to manage the most complex infrastructures. Innovation and pre-sales consultant on Microsoft System Center, private Cloud en workspace optimization with a vision in designs. Walter provides workshops and presentations on proactive and automating infrastructure management, moving to a new platform or solution. Walter loves to talk with customers on how the world is changing and how IT should adapt to stay aligned with your business. Follow me on Twitter @wwwally or contact me [email protected] to stay in touch.
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