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  • theteamworkworkshopUN-REPORT

    July 2009

  • Acknowledgements:

    We would like to thank the close to 150 participants who dedicated their time and minds to The Teamwork Workshop in Toronto, Ontario in December 2008. Their dedication to improving teamwork and interprofessional collaboration is truly inspiring.

    The conference would not have been possible without the support and advice of many groups and people. First, our advisory committee helped tailor the vision of the event. Our thanks go out to Misha Glouberman, Misha Glouberman School of Learning; Sally Clelford, Face-to-Face Events Management; Jeanne Besner, Calgary Health Region; Ivy Oandasan, University of Toronto, Office of Interprofessional Education; Brenda Sawatzky-Girling, Canadian Interprofesional Healthcare Collaborative; Theresa Schopf, Health Canada; Don Atkinson, Canadian Society for Physician Executives; John Gilbert, Canadian Interprofessional Healthcare Collaborative; Ward Flemons, Calgary Health Region; Ivan Ip, Health Council of Canada; and Carole Rochefort, Canadian Society for Physician Executives.

    Second, we received generous sponsorship from our Gold Partner, the Canadian Interprofessional Health Collaborative; and our Bronze Partners, the Health Council of Canada, the Canadian Society of Physician Executives and the Canadian Medical Association. We were also lucky enough to have support from the Association of Canadian Academic Healthcare Organizations and the Canadian Nurses Association.

    Finally, we thank the CHSRF staff members who contributed their energy and expertise in organizing the event: without them, The Teamwork Workshop would never have left the ground. Dave ClementsMylne DaultLaura FletcherMichele Mnard-FosterJasmine NeesonRebecca OverallKelly RipleyJennifer Thornhill

    We would also like to thank Kindha Gorman of Mighty Think who worked on the planning committee, participated in the event, and drafted this report.

  • tAble of contentsKEy MESSAGES ...................................................................................................................................................1

    INTRODUCTION ..................................................................................................................................................2The Teamwork workshop: Not your average workshop ...................................................................................2

    THE ESSENCE OF THE TEAMWORK WORKSHOP............................................................................................4The Role of Storytelling .....................................................................................................................................4

    THE THEMES ......................................................................................................................................................51. Teamwork vs. Collaboration: buzzwords or words to live by? ...................................................................5

    2. Communications: Is it an art? .......................................................................................................................7Challenges with communication ..................................................................................................................8Exploring communication tools ...................................................................................................................8Defining, and redefining, roles .....................................................................................................................8Being open .....................................................................................................................................................9Accepting change...........................................................................................................................................9Lighting Success Story: Forgotten Soldiers ..............................................................................................10

    3. Leadership: How much is needed? .............................................................................................................. 11Getting support from the top ..................................................................................................................... 11Determining accountability .........................................................................................................................12Engaging physicians ....................................................................................................................................12Lightning Success Story: Lean Thinking ....................................................................................................12

    4. Education and practice: How can we make the link? ...............................................................................13Lightning Success Story: Learning from Disaster ......................................................................................14

    5. Community and patient engagement: Where is the patient?...................................................................15What are the roles of healthcare professionals and the patient (and/or the patients family) as contributing team members ...................................................................................................................15How can healthcare providers ensure patients are part of the team? .....................................................16Lightning Success Story: The Two Sides of Community and Patient Engagement ...............................17

    Commitments ....................................................................................................................................................18

    EvALUATION .....................................................................................................................................................19Pre-event evaluation .........................................................................................................................................19Evaluation at the event ....................................................................................................................................19Post-event evaluation .......................................................................................................................................20New Knowledge Gained from the Teamwork Workshop ...............................................................................21

    NExT STEPS ......................................................................................................................................................23

    APPENDIx 1 - SESSION TITLES ......................................................................................................................24

    APPENDIx 2 - PARTICIPANT LIST ..................................................................................................................27

  • the teamwork workshop Un-Report www.chsrf.ca

    key messAges

    The Teamwork Workshop was hosted by the Canadian Health Services Research Foundation. This event encouraged frank and open dialogue about strategies, tools, challenges, and tips for improving teamwork and interprofessional collaboration.

    The Teamwork Workshop used proven adult learning techniques, such as storytelling, to allow participants to learn from each other.

    Five main topics of discussion emerged from participants of The Teamwork Workshop:

    Teamwork vs. Collaboration: Buzzwords or words to live by?

    Communication: Is it an art?

    Leadership: How much is needed?

    Education and practice: How can we make the link?

    Community and patient engagement: Where is the patient?

    Participants identified their key learnings from the workshop and were asked to commit to undertake at least one actionable item in their respective organizations.

    Post-event evaluation showed that most participants felt The Teamwork Workshop met or exceeded their expectations.

  • the teamwork workshop Un-Report www.chsrf.ca

    2

    IntRodUctIon the teamwork workshop: not your average workshop

    On a brisk December morning, 150 decision makers, researchers, healthcare professionals, students, and patients filed into the conference hall of Torontos Pantages Hotel.

    Participants were not sure what to expect from the two-day conference, dubbed The Teamwork Workshop. They knew only that there was no set agenda and that it was hosted by the Canadian Health Services Research Foundation. From the information posted on the workshops online network (http://teamwork.igloocommunities.com), they expected to learn about strategies for improving teamwork and interprofessional collaboration in healthcare at an open space style of conference, where boundaries would be pushed.

    Within the first hour, delegates realized that the curious and somewhat unconventional information they had received about The Teamwork Workshop wasnt simply marketing hype. The design of the event reflected evidence on adult education techniques that says individuals learn better, and make the most of their knowledge, when information is linked to practical examples. It also recognized that one of the most useful parts of any conference is networking with other experts in the field.

    The workshop differed greatly from traditional conferences: there were no set sessions, and participants chose the discussion topics and had the freedom to participate as little or as much as they wished. The CHSRF hoped the approach would allow participants to truly collaborate. However, the event was not completely unstructured. Through a number of planne