TeamViewer Remote Control Brochure En

7/27/2019 TeamViewer Remote Control Brochure En

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The riendly All-In-One solution or

Remote Maintenance, Support,Remote Access and Home Ofce

Simple, ast and secure over the Internet



Simple and Fastover the InternetControl any computer remotelyas i you were sitting right in ront o it

The All-In-One solution for any application

While most competitors o er di erent packages or spontaneoussupport, server administration, home o ice, presentations, meetings,online training and teamwork, TeamViewer combines all o thesemodules in a single, extremely a ordable application. You can also ind

urther details in our meeting brochure or on www.teamviewer.com.

Smooth operation – even behind firewalls

The biggest problems in using remote maintenance so tware aregenerally caused by irewalls, disabled ports and NAT routers or localIP addresses. When you use TeamViewer, these problems no longerexist; TeamViewer inds your partner even through irewalls.

Highest security standards

TeamViewer is a very secure solution or remote maintenance. Yourconnections utilize completely secured data channels eaturing RSA 1024-bit mediation (public/private key) and AES 256-bit session encoding.

Much more than competitively priced

TeamViewer‘s pricing is unbeatable. It is sold as an inclusive standalonepackage or permanent use o the purchased license. There are nomonthly or hidden costs, such as service contracts.

Simple to install and use

Neither an installation nor administrator rights are required by thecustomer. Your customer merely runs a small program and you areready to go.

More than 100,000,000 users allover the world rely on TeamViewer!When will you join?

Remote support

Server administration

Remote access o unattendedcomputers or servers

Home o ice

File trans er over the Internet

VPN

Remote printing



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What you do

Download TeamViewer to your computer. The ull version is

required to be able to control remote computers. You install

it by ollowing the instructions o the installation routine and

subsequently starting TeamViewer.

What your partner does

Ask your partner at the remote computer to download TeamViewer QuickSupport and

to start it. TeamViewer QuickSupport does not have to be installed and can be executed

even without Windows administrator rights.

Establishing a connection

Ask your partner or the TeamViewer ID (see image on right). Enter it in the “Partner ID“

feld. Click on “Connect to partner“ and enter the partner‘s password in the next dialog to

establish the connection.

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Spontaneous Supportwith TeamViewerYou want to provide support e ortlessly? We’ll show you how!

Control the remote computer as i you were sittingdirectly in ront o it. This includes the dialogs

rom the UAC o Windows 7®, Vista and Server 2008.

Conveniently trans er iles rom or to the remotecomputer – easily via drag & drop.

Show your corporate design! O er your own TeamViewermodule on your website – together with your companylogo.

Spontaneously change the direction at any timei you want to present your local computer to your

customers.

Invite any partner as an expert in a current remote controlsession and solve problems together. I necessary, theexpert can take over the session completely.

Use VoIP, video transmission or chat messages or thecommunication during a session.

Do you spend a lot o time on the road? Use TeamViewerdirectly on the web or use your TeamViewer Portable oriOS and Android apps to help your customers.



Customary in the market: I you installhosts on remote computers that youwant to reach on a permanent basis,additional costs are generally incurred.

TeamViewer: I you licensedTeamViewer, you can install any numbero hosts and connect with them –without additional costs!

Server Administration & Home Ofcearound the clock24 / 7 access to your computers

Windows ® system service: Install TeamViewer as aWindows system service and access remote computersdirectly a ter starting Windows and be ore the Windowslogin.

Remote reboot: Restart computers remotely– even in sa e mode.

MSI package: Operating a larger network? Then you

can distribute TeamViewer in your domains usingthe MSI package.

Computers & Contacts: In the TeamViewer Computers

& Contacts you always see which colleague is available– just one mouse click and you are connected.

Black screen: Deactivate the monitor display and control onthe remote computer during your TeamViewer session, e.g.when using home o fce.

Windows® authentication: Use Windows logins as analternative to log into the remote computer.

Remote printing: Simply print out documents rom remotecomputers on the printer next to you – without having totrans er fles.

Automatically log out: No one gains unintended access to

the Mac or Windows computer you were just connected to.The remote computer is automatically locked instantly i theconnection is closed or interrupted.

Save 100 % with every additional host!



TeamViewer Management Consoleor you and your teamBrowser-based and rom any operating system

Use it together with your team while maintaining control!

You

…always have all the connection logs and comments on any supportsession available, e.g. or billing

…determine who may remotely access certain computers, withouthaving to reveal passwords

…create new user accounts or new employees with individualComputers & Contacts lists

…deactivate user accounts and revoke all their permissions

Your team

…shares a database containing all o the important computers andcontacts or your company

…only has access to those areas which you have granted them access(e.g. view o connection logs or passwords)

…connects to remote computers directly rom the console

…writes comments a ter every support session to document the workper ormed

User management in yourown company pro ile

Connection logs or allsupport sessions

Connections directly rom theconsole

Everything in one console



International Top Companiestrust TeamViewerMaximum security and excellent quality

Qualitäts-Siegel

Bundesverband derIT-Sachverständigenund Gutachter e.V.

Certied!

Excellent quality and speed!Worldwide distributed routing servers in combination with intelligentrouting via local servers make TeamViewer very ast in international use.In many cases, the intelligent connection implements direct and astpoint-to-point connections. Our redundant high-availability network with24/7 monitoring ensures very high reliability.

Secure!TeamViewer o ers you the best possible quality –namely online banking quality. RSA 1024-bit mediation(public/private key) and AES 256-bit session encodingensures that absolutely no one can view your sessiondata. With every start o TeamViewer, a new dynamicsession password is being generated which preventsany permanent access a ter a spontaneous supportsession.



Excellent Softwareat air pricesYou pay only once or permanent use o your license

TeamViewer combines applications such as remotemaintenance, support, teamwork, home o fce, onlinemeetings and presentations in a single so tware.

And the best o all: A single purchase with permanent useand no update requirements. Decide or yoursel without anyrisks because you will have a 7-day money-back guarantee.

Licensing models Business Premium CorporateOne-time purchase price or long-term use o thepurchased license

All-In-One: Remote maintenance, support, teamwork, home o ice,online meetings and presentations combined in a single so tware

For Windows, Mac, Linux, iOS and Android – incl. cross-plat orm connections

TeamViewer account with Computers & Contacts list

Communication tools: VoIP, video, chat, telecon erencing, etc.

File trans er, remote printing and VPN

Works properly behind irewalls and routers

24/7 remote access o unattended computers / servers

Installation on server operating systems

Multi-language: TeamViewer is available in more than 30 languages

Customer module does not require installation and can beindividually customized ree o charge

Number o licensed workstations rom which remote controlsessions can be run

1 (expandableinstallations) unlimited unlimited

Channels: Number o simultaneous remote control sessions 1 1 3 (expandablechannels)

Number o hosts unlimited unlimited unlimited

Outstanding high per ormance through multi-channel routing

Includes TeamViewer Management Console

Session handover

Includes TeamViewer Portable

Includes TeamViewer MSI Package

Priority support (12 months)



General Features

• A complete solution or allscenarios: a single so tware orsupport, administration, meetings,presentations, teamwork, homeo fce, and training purposes in realtime.

• For Windows, Mac, Linux, iOS andAndroid systems, incl. cross plat ormconnections.

• Remote sound and video: hear and

see music, videos or system soundsrom the remote computer during aconnection.

• Record remote control or meetingsessions (even webcam images) withsound and Voice over IP, includingconversion to AVI video ormat.

• Works without confguration, eventhrough frewalls and proxy servers.

• Simple management o yourconnection partners via yourcomputers & contacts list withsimple 1-click connections.

• The presence display in your

computers & contacts list indicateswhich o your computers andcontacts are currently online andavailable.

• Instant messaging unctionality in thecomputers & contacts list - includinggroup chat and o ine messaging.

• Terminal server support.

Remote Control

• Installation as system servicepossible at no additional costs,thereby allowing 24/7 access todestination computers. Example:remote server maintenance oradministration.

• Direct LAN connections possiblevia TCP/IP even without an Internetconnection.

• Trans er o special keys (e.g.Ctrl+Alt+Del).

• Synchronization o clipboard.

• Supports UAC (user account control).

• Including a true VPN (virtual privatenetwork) channel – in addition to thepure desktop sharing.

• Black-screen unction: switch theremote computer monitor dark, e.g.i you do not want anyone to watchwhile you are accessing your o fcePC.

• Session handover: invite any partneras an expert in a current remotecontrol session and solve problemstogether. I necessary, the expert cantake over the session completely.

• Changing sides: simply reverse theviewing direction during an on-goingsession.

• Drag & drop unctionality or fletrans ers - in both directions, to anydesired location.

• Comprehensive fle manager orthe fle trans er to and rom theremote computer (including resume

unction).• Remote Printing: convenient printing

o documents rom the remote com-puter to your local printer. Installedprinters are automatically integrated.

• Restart o the remote computer andsubsequent automatic reconnection -even in sa e mode.

• Remote update possible (updateTeamViewer version remotely) - inclu-ding automatic reconnection.

• Multi-Monitor support - exible na-vigation between multiple monitors.Display multiple remote screenssimultaneously on your local screens(e.g. 2 windows or 2 monitors).

• Free scaling o remote controlwindow.

• Save individual connection settingsor all uture connections to the same

computers by group, contact orcomputer.

• Integrated screenshot eature withinthe remote control session.

• View system in ormation o theremote computer.

• Special eatures or Windows 8: easyaccess o the Start menu, charmbar and app menus. Remote controlon the client window with touchgestures, e.g rom a touch notebookor tablet with Windows 8 OS.

• The apps or iOS and Android allowboth the control o the remotecomputer and a fle trans er in bothdirections with mobile devices.

Meetings / Presentations

• Starting meetings is possible evenwithout participants - or optimalpreparation.

• Send invitations with correspondingsession data via your email client -easy participation.

• Meeting can be started with a click;simple and spontaneous.

• Simple scheduling o meetings withthe integrated TeamViewer button inMicroso t Outlook.

• All meeting participants cancommunicate with each otherinteractively via VoIP, video, telephonecon erence, and chat.

• Participants can also take part inmeetings rom their iOS or Androiddevice.

• Viewing presentations / trainingsessions in the browser without

installing so tware (pure HTML andFlash) is also possible.• Detailed rights management:

di erentiate between presenter,organizer and participants;presenter’s role can be changedduring a meeting.

TeamViewer Overviewscope o per ormanceCompare and see or yoursel TeamViewer´s range o eaturesand per ormance.

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• Whiteboard or spontaneousdrawings during presentations,

including several shapes, pens,markers and speech bubble, as wellas the option o saving screenshots.

• Make documents available ordownload during a meeting.

• Interaction between participants canbe individually set.

• Individually select the applicationsyou want to share.

• An image o your local screen showsyou what your participants areactually seeing during meetings andpresentations.

Module

• Customer modules (QuickSupport,QuickJoin) can be used withoutinstallation, no administrator rightsare required.

• Link the customer module(QuickSupport) with your computers& contacts list: your partners appearin your computers & contacts lista ter opening the customer module,and you can connect to them withoutexchanging ID and password.

• Exchange chat messages via thecustomer module (QuickSupport),even be ore a connection isestablished. Your customers canthereby, e.g. report problemsimmediately without needing tocontact you via telephone.

• User-defned exclusion o liability(disclaimer) possible in the customermodule (QuickSupport), whichthe partner must accept prior to aconnection.

• Separate customer module(QuickJoin) or online presentationsand meetings or easy use.

• Permanent access to unattendedcomputers/servers (use the reeTeamViewer Host module).

• The customer modules(QuickSupport, QuickJoin, Host) canbe visually modifed.

• Web Connector - do you have tocarry out critical tasks while you areon the road (e.g. rom the hotel oran Internet ca é while on vacation)?Simply control remote computers viathe web browser without so twareinstallation (pure HTML and Flash).

• Portable version: bring yourpersonally-confgured TeamVieweralong and call up the so tware, e.g.directly rom a USB stick at anycomputer.

• Easy distribution o the so tware andthe settings in the domain networkwith the TeamViewer MSI package.

• TeamViewer Manager: This separatedatabase application o ers compre-

hensive possibilities or computers &contacts management and sessionlogging ,e.g. or your billing. It canuse either local or SQL databases.Find even more management capabi-lities in the TeamViewer ManagementConsole.

Management Console

• Web-based administration.

• Comprehensive user managementor creating, editing, disabling and

password management o eachTeamViewer user o your company.

• Group sharing: Contact groups canbe shared with other TeamViewerusers.

• Comprehensive reporting unctionso all connections, serving as thebasis or your precise billing.

• Automatic commenting a ter eachremote control session to documentthe work that has been done.

• Web-based connections over theComputers & Contacts list.

Security

• Automatic randomly generatedpasswords y changing randompasswords allow secure on-timeaccess.

• Lock the remote computer (e.g.server) automatically when closingthe connection (optional andadjustable).

• Remote logout o your TeamVieweruser account: You can see allactive user account logins inthe TeamViewer ManagementConsole. Sign out remotely preventaunauthorized. This preventsunauthorized access to your account.

• Security in home banking quality(SSL): RSA 1024-bit mediation(public/private key) and AES 256-bitsession encoding.

• Program options can be protectedwith a password or changes can beexplicitly reserved or administratorsonly.

• Blocking unwanted access via theblacklist, explicit permission ispossible via the whitelist.

• Security-oriented company, certifedin accordance with the QualityManagement Standard DIN EN ISO9001.

• Quality seal o the FederalAssociation o IT Experts and

Consultants (Bundesverbandes derIT-Sachverständigen und Gutachter

e.V.) (maximum point score).• So tware is uniquely identifable using

code signing rom VeriSign.

• TeamViewer has been released oruse at the banking locations based onthe security testing by Fiducia IT AGand GAD eG.

Usability

• Start and use it directly, withoutconfguration.

• Automatic detection o the proxyconfguration/proxy script readouts.

• Automatic installation o the latestupdates to keep the so tware up todate. (adjustable).

• In case o a temporary networkailure, you do not have to call

up your customer again sincethe connection is automaticallyreestablished.

• Permanent and distinct computer-related IDs or remote controlsessions (just like phone numbers;they do not change with every phonecall either).

• Session-related IDs or meetings,to plan and execute computer-independent meetings.

• Optional QuickConnect button in allMicroso t windows, to enable them

or spontaneous presentations andteamwork.

• International keyboard support.

• A user inter ace that is clearlyarranged, simple and quick tooperate.

• User manual and online help.

• Ideal or international use (available inmore than 30 languages).

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Performance

• In many cases, intelligent connectionenables direct and very ast point-to-point connections.

• Worldwide distributed routingservers make TeamViewer very astin international use.

• Intelligent routing via the closestserver using geolocalization.

• Fast transmission o movingimages: Show videos to yourpresentation participants in realtime without delays (depending oncomputer per ormance and internetconnection).

• Connections are even possible inslow environments (ISDN, modem).

• Display quality and color depth withintelligent automatic mode.

Friendly

• Telephone consultat ion andsupport via competent TeamVieweremployees, no call centers, noaggressive sales.

• Keep-it-simple approach - user-riendly so tware management.

• Fair price model, incl. right o return.

• Test the so tware or ree, withoutgiving any in ormation.

Investment security

• Li etime licenses – use is possiblewithout time restrictions.

• Guarantee o satis action o 7 days.• Internationally and nationally

renowned customers.

Availability

• Redundant, distributed high-availability network.

• Due to many million installations,possible problems show upimmediately and can there ore becorrected immediately.

• 24/7 monitoring o all criticalcomponents.

Costs / licensing model

• You can support as many customercomputers or servers as you like withone license. Hosts do not incur anycosts.

• Only one party in a connectionrequires a license, i.e. in a homeo fce use scenario, the licensed o fcecomputer can be accessed by anycomputer you want to use.

• Single payment: no ongoing costsrepresent an unrivaled attractivesolution.

• Fair update prices or major releasechanges o main versions - withoutany pressure to upgrade to the newversion.

• Free telephone support or licenseholders.

• Delivery o the license key directlyupon ordering - payment by creditcard, PayPal, invoice or check.

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Experience TeamViewer liveit only takes two minutes ...

Call us – we will gladly establish a TeamViewer connection with you

and in two minutes you will know what our so tware can do or you!

Telephone +1 800 951 4573Or order TeamViewer rom our websitewith a ull 7-day money-back guarantee.

www.teamviewer.com

USA / Canada

Telephone +1 800 951 4573

UK

Telephone +44 (0)20 809 97265

Australia

Telephone +61 (0) 8 7325 6900

New Zealand

Telephone +64 (0) 49 747 292

E-mail [email protected]

Address: TeamViewer GmbH | Kuhnbergstr. 16 | 73037 Goeppingen | Germany

We gladl y and e xper t l y ad vise you in a ll

m a t te rs concerning licens ing and technolog y.

C a ll u s !

Your ca ll w ill no t reach a call cen ter – you

w ill a l w a ys be connec ted d irec tl y w i th

one o f our Team Vie wer specialis ts .

Documents

TeamViewer Remote Control Brochure En