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aOnline Reservation and Payment System

A Final Academic Project ProposalFor Summer Cruise and diving Corporation

Presented toThe Faculty of De La Salle University ± College of St. Benilde

In Partial Fulfillment of the Requirements for the Degree of Bachelor of Science in Information Systems

Prepared and Submitted By:

A rceño, Daniel U. Az ul, Rose A n Lee C.Florentino, Mary Joy I.Matos, Dexter Brylle J.

3rd Trimester, SY 2010-2011

_____________________________

Ms. Marilyn W. LibunaoISPROJ1 Adviser

PANEL OF EXAMINERS

________________________

<Name of Panel Chair>Panel Chair _______________________ _____

<Name of Panelist> <Name of Panelist> Panel Member PanelMember



I. Executive SummarySummer Cruise and Diving Corporation accommodate both divers and non-divers alike.

They supplement services that this line of people need and want. As a classification, the groupcan tell that Summer Cruise and Diving Corporation¶s a profound Recreational Resort thataccesses the call for world class product and services for the divers here and abroad. In linewith this, the group also take into consideration the standing of this industry here in thePhilippines and learned that this kind of trade have a lot of competitors, despite the fact that our country is an Archipelago which surrounded by water resources. Summer Cruise and DivingCorporation business process focuses from the Reservation to the Billing part of the transaction,which became the main focal point of the system that the group is about to propose.

First problem that the group has recognized is the Poor Marketing Reach where Summer Cruise and Diving Corporation could not be able to market locally due to lack of competenceand resources. Another is the lack of Acknowledgements of Weather Turbulence, whereReserve transaction is being cancelled or postponed due to late forecast of weather conditions .Moreover, the Confirmation of Payments is another problem that our group has perceived.Since Customer Payments are just done here in the Philippines, only when the clients arrived inthe venue proper and when they just about to avail their services is the only time they will going

pay. Because of this, there are a lot of circumstances that clients who reserved services or packages from the company ditched out. That¶s why last minute cancellation or a No-show isdefinitely a big turnover for the company, since the clients¶ services or rather accommodationshave been already prepared and reserved. Besides from that, there is no automatic schedulingfor Dive Masters, which means that they are not notified; there are some instances whereguests activity are in pending situation because they still have to wait for an available guidesince the resort recommend one dive guide for every open dives. As a result, customers arebeing tempted to reschedule the dive and take some time snorkeling or sailing which might begood for the company but resulted to an unsatisfied customer who might think of the company

as delinquent. And lastly, the group observed that the company have Substandard Servicesand preparation that is mostly due to their systems inconsistency.

Recommendations are to support Summer Cruise and Diving Corporation Sales andMarketing Staff on incorporating a System, which can help them promote relations with their previous, recent and potential future customers by integrating an Online Reservation and Payment System that will surely boost the Company Sales. Additionally, the system will setcoordination with a Local or International Weather Site where Clients and Support employeescan monitor the changes in the environment for the Customers safety. Moreover, the group willdeploy a Billing/Payment site on the company¶s existing Website, for Customer to directlytransact their business to the company and attest satisfaction by providing convenience for the

Customer. The propose Module must be connected on the Accounting Function of the Companyfor future references. And finally, Summer Cruise and Diving Corporation should have itsdedicated feature that once the System End-User assign their Dive Master, the System will automatically notify the Dive Master Mobile Phone and the schedule will be easily track sincethe customer will be receiving a advisory thru text and mail about the confirmation of thetransaction.



System Benefits are to I mprove Customer Satisfaction since Online Reservation andPayment System provides accommodation that enables to accept online reservations, manageinventory and supervise Manpower as well. In addition, Guests can now check the availability of the inventory and complete their booking via online, making the reservation process moreefficient and less time consuming for both parties. The Company will surely reduce its costs,

since clients can now confirm accommodation in real-time basis in the company¶s website.What's more is that the system will automatically assign the transaction and update it to theinventory management module that directly closes the sales. Through this valuable reservationstime is saved because reservation requests will no longer have to be processed manually thatrequires a lot of human intervention. Additional benefit is that it will promote a healthy relationship with the workforce , most especially to the Dive Master, who is inspired by havingtheir time valued by the company. By automating the sales process, the Company will be able tohandle the same amount of transactions, or more, at a much lesser cost. Moreover they will alsogain significant control over their margins and pricing strategy. It will definitely Boost Company Sales and increase their Website Potential. There will be a real-time acknowledgement of weather conditions which will built a kind of unwritten manifestation of security and safety for thepart of the customers that results to customers¶ loyalty and grant them that their company istrust worthy. Also, it will definitely meet the standard of sophisticated clients, may it be a diver or an enthusiast, since the company system site offers an Online Payment System where they willbe able to instantly reserve and pay their desired services without the hassle of calling theowner or going to the bank. And lastly, Products and Services are standardized since thecompany¶s¶ employee can take control of the reservations made through the Internet. There isno third party involved. They will just collect all guest payments as well as room rates andavailability more efficient than before.

System Implementation plans is to retain existing customer base and expand that base , to give constant communication process with the existing customer -- tracking their needsand their sense of perspective time to time , maintaining the accounts history of the customers including the invoices, credit limits and ledgers, plus the information to follow the pendingquotes and implementation processes and linking it to the Customer database. Furthermore, thegroup will set that will enable to Obtain and Maintain Senior Management Support , and Select the Right Technical Partner which can absolutely create rapport to the End-Users.

The System Cost will cover the Software and Hardware requirements. Under theSoftware requirements costs are the operating software and Anti-virus. On the other hand, theHardware requirements consist of Favorable requirements and optimal requirements. Below thefavorable requirements are the minimum requirements for the personal computer and its

network, while in the Optimal requirements, it is composed of personal computers which willserve as the server and its required network. The total Minimum requirement costs is about Php29, 609.00, whereas the total Optimal requirement costs is Php 88, 759.00, which leads theoverall System requirement costs amounting to Php 118, 368.00. The System Cost givescharge to Increase Profitability, have enough support from the business side in helping the endusers adopt the implementation of the system, Make good Relation with the Customer to haveCustomer Retention and Customer trust.



II. IntroductionSummer Cruise and Diving Corporation

The waters of Balayan Bay offer some of the best diving in South East Asia andthe abundance of marine life together with the renowned hospitality of the Filipinosmake this a perfect dive destination. The Philippines are known for possibly the richestdive experiences on the planet!

The Philippines has millions of hectares of barrier reefs, shoal and stallssurrounding the archipelago. Many coral reefs have not been fully explored and thereare plenty secret dive sites which are closely guarded by the sea since the dawn of creation and await adventurous divers.

The abundance and variety of marine life from the whole Indo-Pacific region canbe found in our waters and ranges from shells, marine vertebrates to mammals. Toexplore the underwater world, we recommend you stay at our Diving Resort or why notisland hop on our 'Live Aboard' or one of our special dive boats. For the really seriousdiver we rent dive boats for private use.

The resort is ideal for those who feel the need to get away from the hustle andbustle of daily life and is located on a most beautiful picturesque hill, overlooking thecrystal blue waters of Balayan Bay with a stunning view of Anilao, Sombrero and LigpoIslands.

Summer Cruise and Diving Corporation nestle between stunning mountains

ensuring a magical tranquility. Here you enter a world of spectacular nature, back-dropped by mountains sweeping with thick vegetation down into a paradise gentlysloping to secluded coves of clear crystal water and discreet luxury! The warm sea andtropical climate combine to make for a truly memorable and fantastic holidayexperience. We pride ourselves on the service from our staff which is first class andwould be difficult to match.

C ompany History As of our interview with some of the employees, they said that the resort began

just as a simple recreational resort that families and celebrities from different regions

visit into. Also, they told us that at first the owner wanted it to be private that she onlysought it to be a fishing pole for her and her relatives but then an investment must besettled that really make up her mind. Today, Summer Cruise and Diving Corporationtruly are considered as a marine sanctuary.

Also, Summer Cruise and Diving Corporation provide incredible facilities for students who wanted to learn to dive and receive their PADI certificates.



C ompany Vision Summer Cruise and Diving Corporation as the Primary Diving Hotel Resort in the

Philippines that endow with world class services while taking care of nature

C ompany MissionTo gather the entire community on preserving the vicinity to improve eco-tourism

that educates the local people on the awareness

Products/Services

The Family Standard Cottage sleeps up to 4 and presents very spacious andcomfortable accommodation that is ideal for group holiday makers.

The Private Executive Suite is fit for Pharaoh! Our spacious private sanctuary cottagefeaturing its own whirlpool bath, a path of stepping stones leads into an exotic canopiedday bed.

The resort offers a wide selection of food and drinks. The restaurant serves European, American, regional Filipino, continental and Chinese cuisine. We have full dining facilities with abar and cocktail lounge.

Facilities include:

There are a variety of water sports and activities such as island hopping, mountain trekking,river/lake trailing. Guests have the exclusive use of tent area; kayaks; pump boats; pedal boats;snorkels and diving equipment. Day trips and excursions to neighboring islands are a feature of Summer Cruise and Diving Corporation as well as regular underwater cleaning up activities for the eco-tourist.

With our Personalized Body Treatment we aim to maximize pleasure and relaxation bystimulating as many of your senses as possible. On arrival we offer a consultation on your dietary requirements and lifestyle. Having unpacked your clothes and equipment, our therapistworks on you from head to toe to soothe away jet lag. Weary feet and ankles are massagedwith an aromatherapy scrub and immersed in a warm foot bath. Scented candles are lit and the

huge bath is filled with a fragrant mix off warm water and reviving essential oils, you are then leftto enjoy a private soak!

For the truly decadent visitor, why not have a massage on your private terrace or at the water front. Each massage begins with a floral scented mix of aromatherapy floating candles. We tryto cater for your every need, thus making you feel like royalty! Amongst our numerous facilitiesis a range of pampering beauty treatments for men and women. If you need further pamperingwhy not try reflexology, a facial, manicure or pedicure.



Product and Services Rate

PRICE LIST ( Sanluis Beach House )

Introduction Dive P2,500/head Dive Master & Gear included

Fun dive(boat ) Sanluis P1,000/head With guide(Gear not included )

Fun dive(boat ) Anilao P1,500/head Gear not included

All dive including guide/tank /weightMinimum of 2 divers x 2 dives/trip to Anilao

Anilao area required + P100/day as diver's ticket

PADI lesson Including

Open water course(2days ) P1 3 ,800/head Manual/Rental gear/Certificationcard

Advanced O/W course(2days ) P1 3 ,800/head

The PAD I Adventure Diver course helps you get more out of diving by introducing you tonew types of scuba diving adventures .

Rental Gear BCD P .250/dayREG P .250/dayMask P 100/dayFin P .100/daybooties P .100/dayWetsuit P .200/day

Entrance fee P 100/headOver night P .300/head

Parking fee P 50/day

Meal

Breakfast P .150/headLunch P . 250/headDinner P . 350/headSelf cooking BBQ set P .200/set

Rental Bat/Sail Boat/Kayak/CruisingDK-18 P ...500/hour 1 to 3 participantsRM P . 800/hour 1 to 6 participants



Captain fee P ...100/hour Kayak P ..200/hour 1participants

DinghySB P ..350/hour 1participants

Mirror P ..500/hour 1 to 2 participantsCR-1 3 P ..800/hour 2 participantsDinghy rescue fee P ...500/hour Cruising VG-20 P 1,800/hour 1 to 4 participantsSailing instructor fee P . 300/hour

Dive Map

Bahura Ligpo:

This is a deep dive but it can be reached from a shore dive, boat, kayak, floater and dinghy fromthe resort. The top of the reef is around 21m/70ft. It looks like a plateau underwater. The reef sides have sand alleys. A sighting of cuttlefish and huge octopus makes this dive worthwhile;other reef sides are composed of big rocks with a lot of fan corals jutting out while others are

just sandy slopes. Watch for the tiny blue ribbon eel named "Betty Boo". This site starts deep itgets deeper. Some sightings of eagle rays, sharks, turtles, school of barracudas and frogfish arecommon in this site.

Batok

This site got its name due to its location relative to Sombrero Island. It is behind the island andBatok in English simply means "nape." The dive starts at the shallow around 10m/ 33 ft. Headwest and you will see that it forms into a small wall. The top of the wall is around 10m/ 33 ft and itbottoms out at around 21m/70ft. Then it's all sand. This site is great as a drift dive and good for novice divers as well.

The top of Batok reminded of the home of Nemo in the movie. There are also a lot of bouldersthat you can swim around. There are a lot of anthias, fusilier, octopus and maybe if you¶re luckya big cuttlefish. The shallow area is very colorful and good for snorkelers. To protect the coralssnorkelers are advised not wear fins and to avoid standing on them.

Beatrice

This is a dive site known for its tantalizing beauty. Apparently during the early years of ScubaDiving in Anilao, the early adventurers discovered this and one of their lady companions was



named Beatrice, They named the site after her. This is a favorite dive site in Anilao. It's actuallyon the northeast corner of Sombrero Island. One side of the rock is slope and then a mini wall.The other corner goes into a gradual slope or coral garden. This site can have ripping currents,when that happens you will see the orchestra of anthias dancing with the current. The reef top isat 7m and slopes to 25m, best to stay at around 18-20m.

Cathedral

This is probably the most famous fish feeding dive site in Anilao. This is a favorite amongst diveinstructors for graduation dives. The site is teeming damselfish, butterfly fish and surgeonfishfeeding off your hands. They have been acclimatized to divers. In the Cathedral there is anabundance of stag horn corals. On the sandy patches garden eels and blue spotted rays maybe seen. At 60ft there are two rocks and in between is a cross that was brought down by theformer president Ramos. Behind the rocks the depth drops to 80ft. In the blue, you might belucky and spot a school of open mouth mackerel passing by. Currents can be very strong in thissite.

Dive n Trek

This is the house reef of Dive 'n' Trek resort and is very good for classroom lessons. There isno current in the area and a very abundant marine and coral life. This is also the home of giantclams. The fishes are accustomed to divers. It's great for snorkelers who must not wear fins toprotect the diminishing live corals in the area. A school of jacks at 3m is almost a guarantee.Cuttlefish and squids are also common on the area.

Kirby's Rock

This rises out of the water. On its' shoreward side, it drops to 5m from where the reef slopesupwards to the shore. There is good coral cover and fish life, including soft and leathery corals.On the seaward side, the rock drops as a wall to 20m and then shelves slowly off to 33 m - sandwith coral patches. This wall is rich with soft corals, colorful crinoids, good size barrel sponges,white finger sponges, hydroids, sea stars, alabaster sea cucumbers, medium sized gorgoniansea fans, segmented worms and the like. Look closely and you may see numerous eelsinhabiting the rock.

Rockport Resort

It's a fishing vessel about 40ft long, accessible from the Rockport Wreck. Basically, you start todescend on the last bamboo. Take your bearing as you can get disoriented because of a badvisibility due to silt. The last bamboo right behind you, the resort is 150 degrees. Descend to90ft then head out 120 degrees. The distance of the bamboo to the wreck is about 15ft away.The bow of the wreck is at 70ft and the stern at around 110ft. Following the bow of the shiptowards the shallows will lead you to the house reef in front of the resort. The wreck is home toa huge grouper, stonefish and lionfish.



Sepok Wall

Normally an easy and very pretty dive, with good coral gardens around 5 m and a wall droppingto 27m. The shallow water teems with a profusion of small reef fish, while the wall has bigger reef fish, barrel sponges, gorgonian sea fans, and a multitude of different species of nudibranchs, sea cucumbers and pelagic visitors. Usually visibility is great in this area.

DIVE SITES IN NASUGBU - Twin Islands

Pink Wall

Starting from a rocky bottom with a small cave at 20' the bottom leads down a wall covered withmasses of soft pink coral, abundant with fish from large Filefishes, Moorish Idols, Moray Eels,Crayfish, Banded Coral Shrimps and many others. The bright pinks, reds and yellows make thisan ideal night dive, depth ranges from 20-90'.

Coral Garden

A great variety of corals scattered over a sandy bottom leading to two walls, stingrays cover thewhole area and on each dive it is not uncommon to find at least three or more. This diverse divesite is one of the most popular here and the diver soon discovers with its selection of corals howaptly named it is. Lionfish and Batfish are common in this area. Depth from 30 - 50'.

Twin East

Covered with whip corals the bottom soon drops down over a wall to 70', with many small holesand crevasses this is an ideal dive site to take a flashlight on, sometimes sleeping nocturnalblack and white cat sharks are found under ledges. The wall drops down further before joiningup with coral garden.



Organizational Structure

President

San Luis BeachHouse

OperationManager

Marketing andAdvertising

Finance

Dive Master

Boat Operation

Fishing

Cooks

Maintenance

Taal Lake ClubHouse

OperationManager

Marketing andAdvertising

Finance

SailingInstructor

Sailing

Production

Trekking

Maintenance

Adviser



System OverviewOnline Reservation and Payment System is a computerized system capable to

store and retrieve information and allows users to Book cabin rooms, Assign DiveMasters, Order Buffet Promos, Rent Diving Equipments and Boats of their own choice.The System also provides access to Environment Assessments in some dive spotswhere users can see the Weather Conditions although these are not always integratedwith the main system.

The Technology use for the system will be an On-line payment systems or e-commerce businesses that allows money transfers to be made only through theInternet, it function as a fast and secure electronic alternative to traditional methods ascheques and money orders. Another technology use is Internet Connectivity to enablethe administrator facilitates the transaction easier and by the way most convenient for the consumer.

The Users of the System would be the Operations & Support Services Employeewho gathers the Information related to Operations (e.g. Time of Arrival of ReservedCustomers ), another is the Governmental Relations Employee who is responsible for updating the Environmental Assessments for Weather Updates, Research &Technology Transfer that lead the community of Prospect Clients. A Board Office of thecompany has an administrative approach to monitor data bases for executive reportingand other related matter, especially through the Customer who accesses the SystemWebsite and input data related to Reservation and Payment Transaction. Last but notleast is the Data Administrator who has the access and privileges to modify andimplement passages related to the execution of processes related to the system.

System Benefits are to I mprove Customer Satisfaction since Online Reservationand Payment System provides accommodation providers with the ability to acceptonline reservations and manage inventory as well as the Manpower. Guests are able tocheck available inventory and complete a booking online making the reservationprocess more efficient and less time consuming to both parties. Reduce Company Costs is regarded when interested clients confirm accommodation in real-time at thecompany¶s system website, the system automatically assign the transaction and updateit to the inventory management module and directly close the sales, through this avaluable reservations time is saved because reservation requests will no longer have tobe processed manually that requires a lot of human intervention. Another advantage isa Healthy relationship with the workforce especially to the Dive Master who is inspiredby having their time valued by the company; this will definitely build a strong sense of trust on the part of the employee and will definitely create good and satisfied customers.By automating the sales process, the Company will be able to handle the same amountof transactions, or more, at a much lower cost. Moreover they will also gain significantcontrol over their margins and pricing strategy. It will definitely Boost Sales and increase



Website Potential, Visitors of the web site can have immediate and easy access to a fullarray of diving products and services. There will be a real-time acknowledgement of weather conditions which will built a kind of unwritten manifestation of security andsafety for the part of the customers making them worthy to trust the company. Also, itwill definitely meet the standard of sophisticated clients, may it be a diver or anenthusiast, since the company system site offers an Online Payment System wherethey will be able to instantly reserve and pay their desired services without the hassle of calling the owner or going to the bank. And lastly, Products and Services arestandardized since the company employee where the control of reservations madethrough the Internet. There is no third party involvement. They will collect all guestpayments as well as room rates and availability.

Module

Reservation Module covers the operation relating to Food, Room, Boat, Diver Master and Equipment packages where Customers will be able to choose their choicefrom all the available accommodations that the resort can offer.

Payment Module is related to the Reservation Module since it is where theCustomer/User will not be accommodated physically by the resort staff but it is thru theinnovative Payment System they will be able to transact and pay their package onlineby linking their accounts to Paypal, this approach will be made secured for theCustomers privacy and reliance.

Scheduling Module focuses on the Dive Master¶s acceptance of a divingtimetable where the system will prompt them thru SMS every time they are chosen to bea guide to a certain diving visit.

Environment Assessment Module has a link with the weather forecast from PAG- ASA where Customers and the Operation and the Data Administrator will be able tocapture every significant change in the environment in order to warn and assess theSystem scheduling.

Feedback Module gives the Customer a chance to interact with the community of

Diver¶s to give their criticism regarding the Resorts services; here they are givendiscounts or Freebies every time they are able to answer the required field.

Report Module helps the System administrator to track every transaction from theentire system, whether from Resort Staff log-in and customer intervention; it¶s the audittrail of the entire system.



System Goal and Objectives

GOALS OBJE C TIVES

To have clients be able to visit the systemwith the guarantee that they have made their transactions with satisfaction that will lead totheir continuous retention.

Providing online Reservation andPayment to all interested customers and

diving buddies

Giving background information to alltrainers

To be able to get precise and real timeweather updates for customer safety.

Offering weather forecasts with the aid of the local Weather forecasting network

To deliver a standard of service andpresentation that meets guests¶ needs andexpectations

Supplying online survey for the feedbackof the clients

Summer Cruise and Diving Corporationemployee¶s build a sense of trust to the

management and thereby remain humbleand loyal to the business process.

Making the online scheduling of theequipments and amenities available at all

time



Scope and LimitationThis study is conducted to know the reason behind the proponents on how the

proposed Online Reservation and Payment Systems will help the Resort Management.

Online Reservation and Payment System is fully scalable and designed to

provide extensive flexibility and varied choices. Typical online reservation andpayment system and e-commerce hotel system software reservation solutions iscurrently in place and available. But this off-the-shelf system package is technicallydesigned to achieve only one objective function, which is to connect buyer to seller.

Online Reservation and Payment System mainly focused on providing retailingbusiness application using computerized system that enables businesses to trackservices and aims to provide accurate and reliable process on every transactionespecially in reservation. Online Reservation and Payment System looked into a better impact of using technology today on how it affects our daily lives especially for being the

customer. With this studies it can help our beneficiaries to know the differences of usingmanual system to a computerized generation today, prioritize is to prove and to givethem the right information.

Online Reservation and Payment System will automate the major resortoperations and finance. The first subsystem is a Reservation and Booking System tokeep track of reservations, room, equipment, boat and dive master availability. Thesecond subsystem is the Payment or Billing System which captures the customer¶scapability to have a transaction online which requires minimal human intervention andtime constraints. . The third subsystem is a General Management Services and

Automated Tasks/Scheduling System which generates reports to audit all resortoperations and allows modification of subsystem information. These three subsystems¶functionality will be described in detail in section 2-Overall Description.

These are the end users for the Online Reservation and Payment System. Theend users are the resort staff (customer service representative ) and hotel managers andaccounting staff. User types can access the Reservation and Booking System and thePayment or Billing System. The General Management System will be restricted tomanagement users.

Reservation and Payment System¶s objectives are to provide a system tomanage a resort that has increased in size of customers. Without automation themanagement of the resort has become an unwieldy task. The end users¶ day-to-day

jobs of managing a resort will be simplified by a considerable amount through theautomated system. The system will be able to handle many services to take care of allcustomers in a quick manner. The system should be user appropriate, easy to use,



provide easy recovery of errors and have an overall end user high subjectivesatisfaction.

Online Reservation and Payment System is designed to manage all typesof resort bookings and reservation, made directly by guests, clients and customers. Its

powerful resort reservation, marketing & merchandising features gives the ability tocontrol dynamic room or tour allotments, distribute confidential trade rates,provide varying rates and commissions, multiple seasons, distributing last minute rates,multi-currency including the euro and so much more. The hotel reservation system willallow to dynamically controlling most of hotel reservation without the need for another trained staff.

Online Reservation and Payment System is limited with the following conditions:

y Travel Agency and Plane Ticket booking is not susceptible to the resort offeredpackages.

y Life insurances are not included to the package and accidents that are notrelated to resort activities is beyond the resort management¶s responsibility.

y Inadequate credit funds are beyond the Online Reservation and PaymentSystems accountability.

Assumptiony Online Reservation and Payment Systems would help the enterprise identify and

target potential clients and generate leads for the sales team

y End-user¶s recognition that service is an important factor in attracting andretaining customers, organizations are increasingly turning to technology to helpthem improve their clients¶ experience while aiming to increase efficiency andminimize costs

y Online Reservation and Payment System can be complemented and augmentedwith links to separate, purpose-built applications for analytics and businessintelligence

y

End-user¶s development and adoption of these tools and services have fosteredgreater fluidity and cooperation among sales, service, and marketing.

y The company¶s inability to maximize the resources and capacity that is offered bythe Online Reservation and Payment System.

y End-user¶s lack the capability to subscribe the required knowledge on makinguse of the entire system process.



III. Analysis of the Existing System

Use case diagram:Summer Cruise Existing System

Reference Number: << 1>>Version Number: <<2>>

System Name:Online Reservation and Payment System

Activity Diagram of the Summer CruiseExisting System Reservation Package

Reference Number:Version Number: <<2>>

System Name: Online Reservation and Payment System

Customer CompanyEmployee

<<Include>

<<Include>

Purchase Package

Assign DiveMaster

Pay Package

Reserve Package



Subject: Reserve Package

Reserve Package

Custom

ContactCompany Owner

ConfirmReservation

ConfirmSchedule

With schedule

Check availableschedule

Without schedule

Company Employee



Title: Reserve PackageSummary: The customer will reserve for available schedule and theCompany Employee will check and confirm for reservation of schedule.Actor: Customer, Company Employee.Author: Daniel Arseño

Version: 2Flow of EventsPre-condition:

y The Customer is already in the vicinity of the resort. y The Customer has a contact of the Company Employee.

Main Success Scenario:

1. The Customer will contact the company employee.

2. The Company employee will check for available schedule.3 . The Customer will confirm the available schedule.4. The Company employee will reserve the schedule.

Alternative:1. Customer doesn¶t want the available schedule given.

y Company employee will reschedule the customer.

Error Sequence:1. Customer did not receive the available schedule.2. The Company employee did not reserve the schedule.

Post-condition:y The Customer¶s satisfied with the schedule.y The Customer comes back to the resort.



Activity Diagram of the Summer CruiseExisting System Payment Package


System Name: Online Reservation and Payment System Subject: Payment Package

Payment Package

CompanyEmployee

Accept

Available

Customer

Choose Package Check for Availability

Not AvailablePay Package

Check for Amountof Package

Accept Payment

Generate ReceiptReceive Receipt

Assign Dive Master

Generate DiveMaster Schedule

Confirm Schedule

Not Accept

Dive Master



Title: Payment PackageSummary: The customer will choose package and pays for the packagethen the Company employee will assign a Dive master for the schedule.Actor: Customer, Company Employee, Dive Master.Author: Daniel Arseño

Version: 2Flow of EventsPre-condition:

y The Customer has a credit card. y The Customer has a cash to pay. y The Customer is already in the vicinity of the resort.

Main Success Scenario:1. The Customer will choose a package.2. The Company employee will check for the availability of package.3 . The Customer will pay for the package.

4. The Company employee will check for the amount of package.5. The Company employee will accept the payment.6. The Company employee will generate receipt.7. The Customer will receive the receipt.8. The Company employee will assign and generate schedule for Dive

Master.9. The Dive Master will confirm for the schedule assigned.

Alternative:1. Customer changes the package.

y Company employee refunds the previous packagepayment and change the receipt.

2. Customer doesn¶t want the assigned Dive Master.y Company employee will reassign other Dive Master.

Error Sequence:1. Customer¶s credit invalid.2. No Dive Master Available.3 . Bad Weather.

Post-condition:y The Customer¶s satisfied with the packagey The Customer comes back to the resort. y The Company employee updates the Customer for Discounts.

Problems and Recommendation

One problem that we have recognized is the companies Poor Marketing Reach . As we learn from the employees of the resort, most of the clients in Summer Cruise andDiving Corporation are friends of the owner in which he ask for to visit the resort, some



are Japanese Expatriate (ex-pat ) employees who wish to spend their time in San LuisBeach House. The employees also share that most of the clients that they areentertaining everyday learn about the Summer Cruise and Diving Corporation not by aMagazine Advertisement or on Summer Cruise and Diving Corporation¶s websiteinstead by the boatmen in the area.

Another is the Acknowledgement of weather turbulence. Just like any other placein the Philippines, Summer Cruise and Diving Corporation is experiencing the vastchange in the environment especially now that Climate Change immensely affecting theecosystem. In line with this, weather forecasting in the Archipelago is greatly affectedthrough the change in the climate. Philippine Atmospheric Geo-Physical, AstronomicalSociological Agency (PAG-ASA ) is experiencing changes in predicting and monitoringLow Pressure Area within the Philippine Responsibility.

Summer Cruise and Diving Corporation already have a deployed Website that is

Maintain by the Owners friend which most international customers visit from time totime. In this case, after the foreign customers had check the packages and somereviews from the said Site and was interested on the said service still they couldn¶t availbecause there is no dedicated Billing site in Summer Cruise and Diving Corporationwebsite.

Also, The Process of Dive Master Scheduling for the Customer is basically basedon a SMS mode where the Operation staff for Travels would Text the Dive Master andstate that he have a Schedule for an Open Water dive, whether the Dive Master Receive it or not, she wouldn¶t care less and these causes delays because of

insignificant circumstances related to the Dive Master¶s no show on the said schedule.

This divergence result to substandard services that are being served to thecustomers. The rate of satisfaction is tarnished since customers don¶t feel beingprioritized and cared for.

For our analysis we think of a way to crack these predicaments and made the followingproposals:

First, Summer Cruise and Diving Corporation should maintain and support their Sales and Marketing Staff on incorporating a System which can help promote relationswith previous and future Customers by integrating an Online Reservation and PaymentSystem that will surely boost the Company Sales.

Second, Summer Cruise and Diving Corporation should have coordination with aLocal or International Weather Site where Clients and Support employees can monitor the changes in the environment for the Customers safety.





No Confirmation of Payments

Because Payments are done once theclient is here in the Philippines andready o avail Summer Cruise and Diving Corporation service. Last minutecancellation or a No-show is big turnover since the food is already cooked and therooms are already reserved.

Summer Cruise and Diving Corporationshould have a deployed Billing or

Payment Module on their Website for Customer to directly communicate to

them and attest satisfaction by providingconvenience for the Customer

No Dive Master Scheduling

Summer Cruise and Diving Corporationwould have its dedicated feature that

once the System End-User assign their Dive Master, the System will

automatically send an alert to the DiveMaster Mobile Phone and the schedulewill be easily track since the customer will be receiving a notification thru textand mail about the confirmation of the

transaction

Substandard Services Summer Cruise and Diving Corporationwill be benefited by implementing a

Report and Feedback through forums

for every customers of the company tohave a response to what their serviceslack.



IV. Design of the Proposed System

Features & FunctionalityOnline Reservation and Payment System includes features and functions that support corebusiness processes in the following areas :

Features Functionality

On-Line Forums

Building a community would make a lot of difference. Divers Sanctuary will offer an

online chat forum for customer that has

queries about service, packages and

some random thoughts from previous

customer who are dedicated to have their

time in the said site.

With this proposal, lead customer will have

a personal interaction with customers who

previously visited Summer Cruise andDiving Corporation. On the part of previous

customers who vigorously participated on

the said forums and contributed their time

answering queries from interested parties,

they will be accepting discounts and

freebies once they¶ve visit the resort.

Dedicated Payment Site

After checking the On-line Forums,

providing the customer convenience is

next in line, especially in paying their

reservations.

From e-Bay to pay pal, it¶s an easy

integration with a trusted provider. The

customers will surely have the reliant site

where they can pay their bill and

reservation online.



System Generated SMS

At the back end of the operation, they hadproblems with Dive Master¶s

incompetence to update their profile

information. By having this kind of feature

it will extremely make the updates much

desirable and time

Summer Cruise and Diving Corporation willbe given an updated and on-time alert in

regard to their Dive Scheduling. Also, it

updates notifications for the customer

confirmation.

Booking and Reservation

This feature deals with the major problem

of the company where customer from

around the globe can immediately and

conveniently access the resort facilities

through its world wide web access in any

point of the world assuming they have

internet connection.

With this proposal, the company¶s sales

well definitely increase since clients can

immediately access their reservation and

transact payments with ease and

confidentiality.

Inventory Management

An Inventory management put a

classification for the customer to know the

companies capability to response to their

needs immediately. Here the end-users

will be able to manage the products and

services that they wanted to avail in real

time.

This feature enables the end-user to have

a personal feel to the site. Through this

they will be able to have their choices

heard and manifested.



Real-time Weather Forecast

A Real time collection of high-qualitymeteorological data for effective use in

the provision of weather information, the

issuance of timely and accurate forecasts

and warnings for the general public,

shipping and civil aviation

This feature undertakes continuousmonitoring, analysis and prediction of

atmospheric conditions and issues

forecasts daily for the general public,

shipping and civil aviation. Issues warnings

and bulletins on tropical cyclones and other

potential dangerous meteorological

conditions for the welfare of society and the

country and the divers.



Use case diagram:Summer Cruise and Diving CorporationProposed System Use Case Diagram


System Name:Online Reservation and Payment System

Online Reservation and Payment System



Activity Diagram of the Summer CruiseExisting System Reserve Package



Subject: Reserve Package

Reserve Package

Customer Company System Company Employee

View Website

Join membership

Read Equipment Availability

Read Food Availability

Read Dive Master Availability

Read Weather Forecast

Check Hotel Availability

Read Database

QueueGo to

Log-in

Fill-up form Save to Database





System Name: Online Reservation and Payment System Subject: Reserve Package

Company EmployeeCustomer Company System

Confirm

No

Change

Check Total

Check reservation

View AvailableHotel

View Weather Forecast

View AvailableDive Master

View AvailableFood

View AvailableEquipment





System Name: Online Reservation and Payment System Subject: Reserve Package

Company EmployeeCompany SystemCustomer

Save RequestReservation

Receive reservenotification

Generate reservenotification

Receive reservenotification

Confirm reservenotification

Go to payment

Fill-up PayPal form

Pay down payment



Title: Reserve PackageSummary: The customer will reserve for available schedule thru onlineand the Company system will show all the available form on webpage andthe Company employee will generate notification message to thecustomer.Actor: Customer, Company system, Company Employee.Author: Daniel ArceñoDate Issued:Version: 1

Flow of EventsPre-condition:

y The Customer has an internet connection. y The Customer has a credit card.


5. The Customer views the website.6. The Customer will join the membership.7. The Customer will fill-up the form.8. The Company system will save the fill-up form to database.9. The Customer will log-in.10. The Customer will go to Reservation page.11. The Company system will queue reservation.12. The Company system will read the database.13 . The Company system will read the weather forecast and check

available hotel, food, dive master, equipments.14. The Customer will view the weather forecast and available

hotel, food, dive master, equipments.15. The Customer will check the reservation.16. The Customer will check the total payment of reservation.17. The Customer will confirm the reservation.18. The Customer will go to payment page.19. The Customer will fill-up the PayPal form.20. The Customer will pay down payment.21. The Company system will save reservation request.22. The Company employee receives reserve notification.23 . The Company employee will generate reserve notification.24. The Customer receives the serve notification.25. The Customer will confirm reserve notification.



Alternative:2. Customer doesn¶t want the available schedule given.

y Company employee will view again the availableschedule.

Error Sequence:3 . The Company system is crashes.4. Customer¶s credit invalid.

Post-condition:y The Customer¶s satisfied with the reservation.



Activity Diagram of the Summer CruiseExisting System Payment Package


System Name: Online Reservation and Payment System Subject: Payment Package

Payment Package

Company EmployeeCustomer

Log ±in

Go to website

Company System Dive Master

UpdateDatabase

Generatenotification

Confirmnotification

UpdateDatabase

Confirmnotification

Receivenotification

Receivenotification

Receivenotification

Pay package

Go topayment

ChoosePackage

Go topackages



Title: Payment Package

Summary: The customer will choose package and pays for the packagethen the Company system will notify the customer, company employee

and dive master.Actor: Customer, Company system, Company Employee, Dive Master.Author: Daniel ArceñoDate Issued:Version: 1


y The Customer has a credit card. y The Customer has an internet connection.


10. The Customer will go to website.11. The Customer logs in.12. The Customer will go to package page.13 . The Customer will choose package.14. The Company system will check availability of package.15. The Customer will go to payment page.16. The Customer will pay the package.17. The Company system will update the database.

18. The Company system will generate notification.19. The Customer, Company employee, Dive Master will receivenotification.

20. The Customer and Dive Master will confirm notification andCompany Employee will update the database.

Alternative:3 . The customer cancels the package.

y The company system will refund.

Error Sequence:

4. Customer¶s credit invalid.5. No internet connection.6. The Company system is crashes.

Post-condition:y The Customer¶s satisfied with the packagey The Customer comes back to the resort



Activity Diagram of the Summer CruiseExisting System Check I nventory


System Name: Online Reservation and Payment System Subject: Check Inventory

C heck Inventory















Alternative:

y None.

Error Sequence:

1. Customer did not receive the available schedule.2. The Company system is crashes.3 . Customer¶s credit invalid.4. No internet connection.

Post-condition:y The Customer¶s satisfied with the Products and Services.



Activity Diagram of the Summer CruiseExisting System Pay Fee



Subject: Pay Fee

Pay FeeCompany EmployeeCustom

Company System

Update Database

Fill-up PayPal form

Go toPayment Page

Pay Fee

Log-in

Fill-up form

Join membership

View Website

Save toDatabase

Receive notificationGenerate

notification



Title: Pay FeeSummary: The customer will pay fee and Company System will generatenotification message to the customer.Actor: Customer, Company system, Company Employee.Author: Daniel Arceño

DateIssued:Version: 1




1. The Customer views the website.2. The Customer will join the membership.3 . The Customer will fill-up the form.4. The Company system will save the fill-up form to database.5. The Customer will log-in.6. The Customer will go to Payment Page.7. The Customer will fill-up the PayPal form.8. The Customer will pay fee.9. The Company system Update database.10. The Company system will generate notification.11. The Customer will receive notification.

Alternative:1. None

Error Sequence:1. The Company system is crashes.2. Customer¶s credit invalid.

Post-condition:y The Customer¶s satisfied with the payment system.



Activity Diagram of the Summer CruiseExisting System Generate Notification


System Name: Online Reservation and Payment System Subject: Generate Notification

Generate Notification



Title: Generate NotificationSummary: The Company employee will assign schedule for Dive master and the Dive Master can update profile information to database then theCompany system will send notification to customer, company employeeand dive master.

Actor: Customer, Company system, Company Employee, Dive Master.Author: Daniel ArceñoDate Issued:Version: 1



Main Success Scenario:1. The Company employee will log-in to database.2. The Company employee will assign a Dive Master.3 . The Company employee will generate Dive Master¶s schedule.4. The Dive Master will confirm the schedule.5. The Company employee will input Dive Master¶s available

schedule.6. The Company employee will save to database.7. The Dive Master will edit profile information.8. The Dive Master will save profile information.

9. The Company system will update Dive Master¶s available schedule.10. The Customer views Dive Master Profile information.11. The Company system will generate notification.12. The Customer, Company employee, Dive Master will receive

notification.13 . The Customer and Dive Master will confirm notification and

Company Employee will update the database.

Alternative:1. None.

Error Sequence:

1. The Company system is crashes.2. Customer¶s credit invalid.

Post-condition:y The Customer¶s satisfied with the Dive Master¶s profile

information.



Activity Diagram of the Summer CruiseExisting System View Weather Forecast


System Name: Online Reservation and Payment System Subject: View Weather Forecast

View Weather Forecast

View weather forecast

Log ±in

Go to website

Go toweather

Update weather forecast

Company SystemCustom



Title: View Weather ForecastSummary: The Company system will update weather forecast andCustomer will view the weather forecast.Actor: Customer, Company system.Author: Daniel ArceñoDate Issued:Version: 1


y The Customer has an internet connection. y The Customer is already a member.

Main Success Scenario:1. The Company system will update weather forecast.2. The Customer will go to website.3 . The Customer will log in.4. The Customer will view weather forecast.

Alternative:2. none

Error Sequence:1. The Company system is crashes.

Post-condition:y The Customer¶s satisfied with the weather forecast.



Site Map

Home

About Us

Search

Profile

Products and Services

Products

Services

Promos and Packages

Gallery

Community



Database Schema

Database Schema Reference Number:Version Number: <<1>>


















BoatRentInformationBoatRentNo

EquipmentNo

KayakNo

CruiseNo

DinghyNo

CruiseInformationCruiseNo

BoatRentNo

Rate

Quantity

Rent

Capacity

Hours

Days

DateTimeReserved

DateTimePurchased

Availability

DinghyInformationDinghyNo

BoatRentNo

Rate

Quantity

Rent

Capacity

Hours

Days

DateTimeReserved

DateTimePurchased

Availability

EquipmentInformationEquipmentNo

IntroDiveNo

PADINo

PADIAdvNo

PADILessonNo

FunDivingNo

LocationNo

RentalGearNo

SailingNo

RoomNo

BoatRentNo

PaymentNo

KayakInformationKayakNo

BoatRentNo

Rate

Quantity

Rent

Capacity

Hours

Days

DateTimeReserved

DateTimePurchased

Availability





EquipmentInformationEquipmentNo

IntroDiveNo

PADINo

PADIAdvNo

PADILessonNo

FunDivingNo

LocationNo

RentalGearNoSailingNo

RoomNo

BoatRentNo

PaymentNo

IslandRoomInformationIslandRoomNo

RoomNo

Rate

Quantity

Rent

Capacity

Hours

Days

DateTimeReserved

DateTimePurchased

Availability

RoomInformationRoomNo

EquipmentNo

TentNo

RoomOVNoIslandRoomNo

RoomOVInformationRoomOVNo

RoomNo

Rate

Quantity

Rent

Capacity

Hours

Days

DateTimeReserved

DateTimePurchased

Availability

TentInformationTentNo

RoomNo

Rate

Quantity

Capacity

Hours

Days

DateTimeReserved

DateTimePurchased

Availability



Data Dictionary

System Name: Online Reservation and Payment System Subject: Company System (* )

PK Field

Name Data Type Length Nullable Default Value Description

* CompanySystem Int Not null 0 0 ID Number of CompanySystem

CustomerNo. Int Null 0 0 Number of Customer

HotelNo. Int Null 0 0 ID Number of Hotel

DiveMasterNo. Int Null 0 0 ID number of DiveMaster

PaymentNo. Int Null 0 0 ID number of PaymentReservationNo. Int Null 0 0 ID Number of

ReservationEmployeeNo. Int Null 0 0 ID Number of

Employee

Data Dictionary Reference Number:Version Number: <<1>>


Subject: Dive Master Information

PK Field


* DiveMasterNo. Int Notnull

0 0 ID number of Dive Master

FirstName Nvarchar(50 ) Null DiveMaster

Divemaster

First name of Dive Master

LastName Nvarchar(50 ) Null DiveMaster

DiveMaster

Last name of Dive Master

Country Nvarchar(100 ) Null Philippines Philippines Country of

Dive Master City Nvarchar(100 ) Null BatangasCity

BatangasCity

City Addressof DiveMaster

Photo Image Null Photo imageof DiveMaster

Year of Experience Date Null 0 0 Number of Dive Master



Experienceasprofessionaldiver

BirthDate Date Null 0 0 Date of Birthof DiveMaster

Age Int Null 0 0 Age of DiveMaster

EmailAddress Nvarchar(50 ) Null- -

Email Address of Dive Master

ContactNumber Int Null- -

ContactDetails of Dive Master

DateTimeAvailable Datetime Null 0 0 Date andTime of

Availability of Dive Master

PaymentNo. Int Null 0 0 Payment IDof DivewMaster

TimeIn Int Null - - Time in of Dive Master

TimeOut Int Null - - Time out of Dive Master

Data Dictionary Reference Number:

Version Number: <<1>>System Name: Online Reservation and Payment System Subject: Paypal Information

PK Field


* PayPalNo. Int Notnull

0 0 ID number of PayPal

CustomerNo Int Null 0 0 ID Number of Customer

PaymentNo. Int Null 0 0 Payment IDof Customer

Country Nvarchar(100 ) Null Philippines Philippines Country of Customer


Divemaster

First name of Customer


DiveMaster

Last name of Customer

CreditCardNumber Int Null 0 0 Credit Card



Number of Customer

PaymentType Varchar Null - - Payment typeof Customer

ExpirationDate Date Null - - Expirationdate of Customer credit card

BillingAddress1 Nvarchar(100 ) Null- -

Address of Customer

BillingAddress2 Nvarchar(100 ) Null- -

Address of Customer

City Nvarchar(100 ) Null BatangasCity

BatangasCity

City of Customer

State Nvarchar(100 ) Null - - State of Customer

ZipCode Int Null 0 0 Zip Code of

Customer ContactNumber Int Null- -

ContactDetails of Customer


Email Address of Customer

UserName Varchar Null - - User name of Customer


System Name: Online Reservation and Payment System Subject: Customer Information

PK Field


* UserName Varchar NotNull

- - User name of Customer


Divemaster

First name of Customer


DiveMaster

Last name of Customer


Email Address of Customer

Password Nvarchar(50 ) Null - - SystemPassword of Customer

Photo Image Null Photo image



of Customer BirthDate Date Null 0 0 Date of Birth

of Customer Gender Varchar Null - - Gender of

Customer ContactNumber Int Null

- -ContactDetails of Customer

Country Nvarchar(100 ) Null Philippines Philippines Country of Customer

City Nvarchar(100 ) Null BatangasCity

BatangasCity

City of Customer

State Nvarchar(100 ) Null - - State of Customer

ZipCode Int Null 0 0 Zip Code of Customer

DateTimeLogIn Int Null - - Time in of Dive Master DateTimeLogOut Int Null - - Time out of

Dive Master PaymentNo. Int Not

null0 0 ID number of

PaymentPayPalNo. Int Not

null0 0 ID number of

PayPal


System Name: Online Reservation and Payment System Subject: SummerCruise and Diving Corporation

PK Field


* [Tin number] Int Not null - - Tin Number of SummerCruiseand DivingCorporation

[SEC number] Int Null - - SEC Number of

SummerCruiseand DivingCorporation

CompanyName Nvarchar(50 ) Null - - Name of Company

CompanyAddress Nvarchar(100 ) Null- -

Address of Company

CompanyContactNo. Int Null - - Contact



Information of Company

CompanyDiveMaster Nvarchar(50 ) Null Name of Company DiveMaster

EmployeeNo. Int Null 0 0 ID Number of Employee

CompanySystem Nvarchar(50 ) Null - - Company of System

PaymentNo. Int Not null 0 0 ID number of Payment

PayPalNo. Int Not null 0 0 ID number of PayPal


System Name: Online Reservation and Payment System Subject: Payment Information

PK Field

Name Data Type Length Nullable Default

Value Description

* PaymentNo. Int Not null 0 0 ID number of Payment

DatePayed Date Null - - Date of payment

TimePayed Time stamp Null - - Time of payment

DownPayment Int Null- -

Amount of down payment

FullPayment Int Null- -

Amount of fullpayment

Total Int Null - - Amount of totalpayment



Subject: Equipment Information

PK Field


* IntroDiveNo. Int Not null 0 0 ID Number of Introduction Dive

PADINo. Int Null 0 0 PADI ID Number PADIAdvNo. Int Null 0 0 PADI Advance



Number PADILessonNo. Int Null 0 0 PADI Lesson

Number FunDivingNo. Int Null 0 0 Fun dive Number LocationNo. Int Null Location Number RentalGearNo. Int Null 0 0 Gear rental

number SailingNo. Int Null 0 0 Sailing Number RoomNo. Int Null 0 0 Room Number BoatRentNo. Int Null 0 0 Boat Number PaymentNo. Int Not null 0 0 ID number of

Payment


System Name: Online Reservation and Payment System Subject: Reservation Information

PK Field


* ReservationNo. Int Not null 0 0 ID Number of Reservation

DateTime Date Null - - Date and Time of Reservation

CustomerNo. Int Null 0 0 Number of Customer


PayPalNo. Int Not null 0 0 ID number of PayPal


System Name: Online Reservation and Payment System Subject: Hotel Information

PK Field Name Data Type Length Nullable Default Value Description

* HotelNo. Int Not null 0 0 ID Number of Hotel

HotelName Int Null 0 0 Hotel Name Address Nvarchar(100) Null 0 0 Address of HotelPaymentNo. Int Not null 0 0 ID number of

Payment




System Name: Online Reservation and Payment System Subject: Company Employee

PK Field


* EmployeeNo. Int Not null 0 0 ID Number of Employee

FirstName Nvarchar(50 ) Null First name of Employee

LastName Nvarchar(50 ) Null Last name of

Employee Address Nvarchar(100) Null 0 0 Address of Employee


Email Address of Employee

ContactNumber Int Null- -

Contact Details of Employee


Data Dictionary Reference Number:

Version Number: <<1>>System Name: Online Reservation and Payment System Subject: Food Information

PK Field


* FoodNo. Int Not null 0 0 ID Number of Food

FoodName Nvarchar(50 ) Null Name of FoodFoodQuantity Nvarchar(50 ) Null Quantity of FoodDateTimeReserved Date Null - - Date and Time of

ReservationDateTimePurchased Date Null - - Date and Time of

PurchasedPaymentNo. Int Not null 0 0 ID number of

Payment




System Name: Online Reservation and Payment System Subject: Fun Diving Information

PK Field


* FunDivingNo. Int Not null 0 0 ID Number of FunDiving

EquipmentNo. Int Null 0 0 Number of Equipment

Rate Int Null 0 0 Rate of

EquipmentQuantity Int Null 0 0 Quantity of Fundive Equipment

Rent Nvarchar(50 ) Null - - Rental of Equipment

Capacity Int Null 0 0 Capacity of FunDiving

Hours Time stamp Null - - Number of Hoursof Fun Dive

Days Date Null - - Number of daysof fun diving

DateTimeReserved Date Null - - Date and Time of


Purchased Availability Nvarchar(50) Null - - Availability

information of Fundiving



Subject: PADI Information

PK Field


* PADINo. Int Not null 0 0 ID Number of PADI




Rate Int Null 0 0 Rate of Equipment

Quantity Int Null 0 0 Quantity of PADIEquipment


Capacity Int Null 0 0 Capacity of PADIHours Time stamp Null - - Number of Hours

of PADIDays Date Null - - Number of days

of PADIDateTimeReserved Date Null - - Date and Time of



information of

PADI


System Name: Online Reservation and Payment System Subject: BoatRent Information

PK Field


* BoalRentNo. Int Not null 0 0 ID Number of Boat rental


KayakNo. Int Null 0 0 Number of KayakCruiseNo. Int Null 0 0 Number of CruiseDinghyNo. int Null 0 0 Number of Dinghy



Subject: PADI Lesson Information

PK Field


* PADILessonNo. Int Not null 0 0 ID Number of PADI Lesson





Quantity Int Null 0 0 Quantity of PADILesson


Capacity Int Null 0 0 Capacity of PADILesson

Hours Time stamp Null - - Number of Hoursof PADI Lesson

Days Date Null - - Number of daysof PADI Lesson

DateTimeReserved Date Null - - Date and Time of Reservation

DateTimePurchased Date Null - - Date and Time of Purchased

Availability Nvarchar(50) Null - - Availability

information of PADI Lesson


System Name: Online Reservation and Payment System Subject: Sailing Information

PK Field


* SailingNo. Int Not null 0 0 ID Number of Sailing



Quantity Int Null 0 0 Quantity of Sailing


Capacity Int Null 0 0 Capacity of Sailing

Hours Time stamp Null - - Number of Hoursof Sailing

Days Date Null - - Number of daysof Sailing








Quantity Int Null 0 0 Quantity of PADI Advance


Capacity Int Null 0 0 Capacity of PADI Advance

Hours Time stamp Null - - Number of Hoursof PADI Advance

Days Date Null - - Number of daysof PADI Advance



Availability Nvarchar(50) Null - - Availability

information of PADI Advance


System Name: Online Reservation and Payment System Subject: Rental Gear Information

PK Field


* RentalGearNo. Int Not null 0 0 ID Number of Rented Gear


BCDNo. Int Null 0 0 BCR Number REGNo. Int Null 0 0 REG Number MBFNO. Int Null 0 0 MBF Number WetSuitNo. Int Null 0 0 Number of Wet

Suit

Data Dictionary Reference Number:Version Number: <<1>>System Name: Online Reservation and Payment System Subject: Room Information

PK Field


* RoomNo. Int Not null 0 0 ID Number of



roomEquipmentNo. Int Null 0 0 Number of

EquipmentTentNo. Int Null 0 0 Tent Number RoomOVNo. Int Null 0 0 Room OV

Number IslandRoomNo. Int Null 0 0 Number of Room

in Island


System Name: Online Reservation and Payment System Subject: Location Information

PK

Field


* LocationNo. Int Not null 0 0 ID Number of LOcation


SanLuisNo. Int Null 0 0 Number in SanLuis

AnilaoNo. Int Null 0 0 Number in Anilao


System Name: Online Reservation and Payment System Subject: MBF Information

PK Field


* MBFNo. Int Not null 0 0 ID Number of MBF

RentalGearNo. Int Null 0 0 Number of Equipment

Rate Int Null 0 0 Rate of

EquipmentQuantity Int Null 0 0 Quantity of MBFRent Nvarchar(50 ) Null - - Rental of

EquipmentCapacity Int Null 0 0 Capacity of MBFHours Time stamp Null - - Number of Hours

of MBFDays Date Null - - Number of days






System Name: Online Reservation and Payment System Subject: BCD Information

PK Field


* BCDNo. Int Not null 0 0 ID Number of BCD

RentalGearNo. Int Null 0 0 Number of Equipment


Quantity Int Null 0 0 Quantity of BCDRent Nvarchar(50 ) Null - - Rental of

Equipment

Capacity Int Null 0 0 Capacity of BCDHours Time stamp Null - - Number of Hours

of BCDDays Date Null - - Number of days

of BCDDateTimeReserved Date Null - - Date and Time of



information of BCD


System Name: Online Reservation and Payment System Subject: Wet Suit Information

PK Field


* WetSuitNo. Int Not null 0 0 ID Number of Wet

SuitRentalGearNo. Int Null 0 0 Number of Equipment


Quantity Int Null 0 0 Quantity of WetSuit




Capacity Int Null 0 0 Capacity of WetSuit

Hours Time stamp Null - - Number of Hoursof Wet Suit

Days Date Null - - Number of daysof Wet Suit



Availability Nvarchar(50) Null - - Availabilityinformation of Wet Suit


System Name: Online Reservation and Payment System Subject: Anilao Information

PK Field


* AnilaoNo. Int Not null 0 0 ID Number of Anilao

LocationNo. Int Null 0 0 Number of Location


Quantity Int Null 0 0 Quantity of AnilaoRent Nvarchar(50 ) Null - - Rental of

EquipmentCapacity Int Null 0 0 Capacity of AnilaoHours Time stamp Null - - Number of Hours

of AnilaoDays Date Null - - Number of days

of AnilaoDateTimeReserved Date Null - - Date and Time of


Purchased Availability Nvarchar(50) Null - - Availabilityinformation of

Anilao




System Name: Online Reservation and Payment System Subject: San Luis Information

PK Field


* SanLuisNo. Int Not null 0 0 ID Number of SanLuis

LocationNo. Int Null 0 0 Number of Location


Quantity Int Null 0 0 Quantity of SanLuis


Capacity Int Null 0 0 Capacity of SanLuis

Hours Time stamp Null - - Number of Hoursof San Luis

Days Date Null - - Number of daysof San Luis



Availability Nvarchar(50) Null - - Availabilityinformation of San Luis


System Name: Online Reservation and Payment System Subject: Dinghy Information

PK Field


* DinghyNo. Int Not null 0 0 ID Number of Dinghy

BoatRentNo. Int Null 0 0 Number of BoatRental


Quantity Int Null 0 0 Quantity of






System Name: Online Reservation and Payment System Subject: Kayak Information

PK Field


* KayakNo. Int Not null 0 0 ID Number of Kayak

BoatRentNo. Int Null 0 0 Number of BoatRental


Quantity Int Null 0 0 Quantity of KayakRent Nvarchar(50 ) Null - - Rental of

Equipment

Capacity Int Null 0 0 Capacity of KayakHours Time stamp Null - - Number of Hours

of KayakDays Date Null - - Number of days

of KayakDateTimeReserved Date Null - - Date and Time of



information of Kayak


System Name: Online Reservation and Payment System Subject: Island Room Information

PK Field


* IslandRoomNo. Int Not null 0 0 ID Number of

Island RoomRoomNo. Int Null 0 0 Number of RoomRate Int Null 0 0 Rate of

EquipmentQuantity Int Null 0 0 Quantity of Island

RoomRent Nvarchar(50 ) Null - - Rental of

Equipment



Capacity Int Null 0 0 Capacity of IslandRoom

Hours Time stamp Null - - Number of Hoursof Island Room

Days Date Null - - Number of daysof Island Room



Availability Nvarchar(50) Null - - Availabilityinformation of Island Room


System Name: Online Reservation and Payment System Subject: Room OV Information

PK Field


* RoomOVNo. Int Not null 0 0 ID Number of Room OV

RoomNo. Int Null 0 0 Number of RoomRate Int Null 0 0 Rate of

EquipmentQuantity Int Null 0 0 Quantity of Room

OVRent Nvarchar(50 ) Null - - Rental of

EquipmentCapacity Int Null 0 0 Capacity of Room

OVHours Time stamp Null - - Number of Hours

of Room OVDays Date Null - - Number of days

of Room OVDateTimeReserved Date Null - - Date and Time of

Reservation

DateTimePurchased Date Null - - Date and Time of Purchased Availability Nvarchar(50) Null - - Availability

information of Room OV




System Name: Online Reservation and Payment System Subject: Tent Information

PK Field


* TentNo. Int Not null 0 0 ID Number of Tent

RoomNo. Int Null 0 0 Number of RoomRate Int Null 0 0 Rate of

EquipmentQuantity Int Null 0 0 Quantity of TentRent Nvarchar(50 ) Null - - Rental of

EquipmentCapacity Int Null 0 0 Capacity of Tent

Hours Time stamp Null - - Number of Hoursof Tent

Days Date Null - - Number of daysof Tent



Availability Nvarchar(50) Null - - Availabilityinformation of Tent



V. IT Infrastructure

Network Diagram

The Clients workstations are the dedicated mainframe machines use by Summer Cruiseand Diving Corporation Employees to employ the Online Reservation and PaymentSystem. The Online Reservation and Payment System also need a Database server since a database server usually permits multiple users to access a database at thesame time in a methodical way. An additional benefit of a database server is its speedand scalability. It isn¶t totally true to say that a database provides faster searching of data than a spreadsheet or a custom file system. A router on the other hand is goodespecially for more than one computer; a router will let the company share resourcesamong them. Firewall is primarily used to protect the boundary of an organization¶sinternal network whilst it is connected to other networks (e.g. to the Internet ), firewallsare filters that filter any information passing from and into the computer when they aresurfing the Internet.



Software Requirements

Operating Software:

Windows XP / 7y The system is designed to run on a Windows Operating System, preferably Windows XP or a much higher version.

Anti-virus:

ZoneAlarm Anti-Virus Softwarey Z oneAlarm Anti-Virus Software gives effective and the

security that a PC needs. I t provides essential protection for I nternet users.

PC Tools Anti-Virus Softwarey PC Tools Anti-Virus Software are protected against the most

nefarious cyber-threats attempting to gain access to PC¶sand personal information. Going online without protectionagainst the latest fast-spreading virus and worms, such asNatsky, Mytob and MyDoom, can result in inspection withinminutes.

Panda Anti-Virus Softwarey Panda Anti-Virus Software is one of the world¶s leading

creators and developers of technologies, products and services for keeping I T resources free from viruses and other computer threats at the lowest possible Total Cost of

Ownership.

Hardware Requirements

Favorable Requirements

Personal Computer that will be used with at leasty 896 MHZ Processor y

512 MB RAMy 40 GB Hard Drivey Network Card of at least 10 Mbps in Speedy 5 GB free Hard Drive Space or higher



Network Requirements

y Dedicated ADSL LAN Internet connection with speed of atleast 1 Mbps

y Router y LAN Cabley Network Firewally Server

Optimal Requirements

Personal Computer that will be used as a Server, with at leasty Up to Intel ® Core TM i7-870 Processor (2.9 3GHz, 4C/8T,

8MB Cache, IMC, DDR 3-1333 MHz) y Up to 2.0TB of SATA storagey Space-constrained multi-threaded/multitasking workstationenvironments

Network Requirementsy Dedicated ADSL LAN Internet connection with speed of at

least 2 Mbpsy Router y LAN Cabley Separate Computer/HDD that will serve as the main File

Server y Network Firewally Server

C ost Benefit Analysis

Operating Software C ost:

y Windows 7 Ultimate Operating System

Ultimate $ 319.99 (PHP 17,500 )

Hardware C ost:Personal C omputer with the minimum requirements

y Dell I nspiron Z ino HD (AMD Athlon X2)$229 (Php 10, 305)

Personal C omputer with the maximum requirements

y Dell Precision T7500 Tower Workstation$1,439 (Php 57,560)



ADSL LAN C onnection for minimum requirement:y BayanTel bayanDSL Plan 899 = Php 899/month; free installation

and money back guaranteed

ADSL LAN C onnection for maximum requirement:y BayanTel bayanDSL Plan 1999 = Php 1999/month; free

installation and money back guarantee

Routers:

Belkin N+ Wireless Router

y Belkin N+ Wireless Router is a great performer with excellent range and throughput speed.Php 4,450.00

D-Link DIR-655 Xtreme N Dual Band Gigabit Router D

IR-825

y The D-Link D I R-655 Xtreme N Dual Band Gigabit Router DI R-825 is a stable performer with great features and excellent Web interface.Php 5, 805.00

Linksys E4500 Maximum Performance Dual-Band Wireless-NRouter

y The Linksys E4500 Maximum Performance Dual-Band

Wireless-N Router is the first advance router from Cisco that will make both novice and savvy users happy, it has an easy to use desktop application, comprehensive wed interface,great design and stellar performance.Php 9, 855.00

Minimum Requirements Cost Benefit


Windows XP Home Ultimate $159 .99

(PHP 7,200) Windows XP Home comespreinstalled with a largenumber of drivers and canautomatically search for newones via Windows Update.



BayanTel bayanDSL

Plan 899

Php 899/month

With bayanDSL Plan

899, it provides internet

connection with 1.2

mbps. It will help the

system administrator bestay up and integrated to

the system.

PC Tools Anti-Virus

Software

$29 .95 (Php 1,350) PC Tools Anti-Virus Softwareare protected against themost nefarious cyber-threatsattempting to gain access toPC¶s and personal information. Going onlinewithout protection against thelatest fast-spreading virusand worms, such as Natsky,Mytob and MyDoom, canresult in inspection withinminutes.

Hardware Requirements

Dell Inspiron Zino HD(AMD Athlon X2)

$229 (Php 10, 305) Dell Inspiron Zino HD isprovided with a very spacious

keyboard and a wireless

mouse, which gives you the

ease of using this machine from

a distance, with this administer

can still go out in the resort and

cheek any panels even working.

Belkin N+ Wireless

Router

Php 4,450.00 Belkin N+ Wireless Router,

wireless access point, four-port

switch, and firewall all-in-one.

Management from anywhere is



conveniently accomplished

through a local/remote Web

management interface, and a

Belkin-developed setup wizard

makes installation easy for anyone.

Total: Php 29,

609.00

Optimal Requirements Cost Benefit


Windows 7 Ultimate Ultimate $319 .99

(PHP 17,500)

Windows 7 comespreinstalled with a largenumber of drivers and canautomatically search for newones via Windows Update.

Windows 7 also utilizes the³Action Center´ to centralize

messages pertaining tosecurity status, WindowsUpdate, and User AccessControl.

Problem Steps Recorder . Everything you do can betracked with screenshots toassist a technical support

representative introubleshooting your issue.

Windows Powershell . Allowsnetwork administrators to tryout the command line utility.





Linksys E4500 MaximumPerformance Dual-BandWireless-N Router

Php 9, 855 .00 The The Linksys E4500

Maximum Performance Dual-

Band Wireless-N Router is the

first advance router from Cisco

that will make both novice and savvy users happy, it has an

easy to use desktop application,

comprehensive wed interface,

great design and stellar

performance .

Total: Php 88,

759.00



VI. Implementation Plan

Project Development Timetable

Transition and Training Plans

Transition PlanActivities Person (s) Responsible Period

C oordinate transition planning

meeting

Student System Developer 25days

Deployment of Warehouse

management System

Student System Developer 30 days

Evaluation Assessment Group 15 days

Training Plan

Activities Person (s) Responsible Period

Training planning meeting Technical Service Manager 35days



Identify training requirements of

the system

Student System Developer 5 days

Develop the training program Technical Service Manager 15 days

Risk Management

Reservation and Billing System

RISK IMPA C T MITIGAT ION

Technical Error Loss of records Implement data recovery

Reservation isnot successful

Unsatisfied customers Automatic back up

Security Risk Loss of credibility to clientsOnly the Authorized personnel canaccess the database of the clients.

C ardholder authentication

A secure web page will bepresented and served by their card

issuer as part of the paymentprocess. The cardholder must enter their password on this page where it

will be sent to their card issuer for comparison.

If the password matches, thecardholder is authenticated and thepayment process continues. If the

password does not match, paymentprocessing does not continue,preventing potential fraudulenttransactions ever reaching the

clients.

C redit Risk The risk that a party within thesystem will be unable fully tomeet its financial obligations

within the system either whendue or at any time in the future

Ban failed participants which disruptsettlement, from the System and tofinalize netting transactions in thecheque clearing system without thecheques of these participants.



Liquidity Risk The risk that a party within the

system will have insufficientfunds to meet financial

obligations within the system as

and when expected although itmay be able to do so atsometime in the future

Implementation of NationalSettlement System for posting the

net position of the clearingparticipants in all clearing houses in

the country.

Legal Risk The risk that a poor legalframework or legal

uncertainties will cause or exacerbate credit or liquidity

risks

For enhanced security of messages,PKI based digital signatures to be

introduced.

Operational Risk The risk that operational factors

such as technical malfunctionsor operational mistakes willcause or exacerbate credit or

liquidity risks

2. Credit transfers to be encouraged

and in electronic mode3 . Provide for high availability of allsystems

Systemic Risk Criminals and hackers havemultiple points to penetrate asystem, whether it's a systemsecurity breach or at human

contact within these systems.

The risk that the inability of oneof the participants to meet itsobligations, or a disruption in

the system itself, could result inthe inability of other systemparticipants or of financial

institutions in other parts of thefinancial system to meet their obligations as they become

due. Such a failure could causewidespread liquidity or credit

problems and, as a result,could threaten the stability of the system or of financial

markets.

1. Interbank transactions at all placeto be migrated to RTGS

System (Real Time GrossSettlement ).

2. High Value Clearing Systems tobe made secured netting systems byintroduction of guarantee funds



Personnel

RISK

IMPA

CT M

IT

IGAT

ION

Human Error Wrong data record Proper training

Equipments

RISK IMPA C T MITIGAT ION

No availableequipments They might lose their potentialcustomers List all the available equipments andstock some equipment for back-up.

Risk of ExplosionWhen Using

Enriched Air Nitrox

Because the use of enriched air nitrox involves the manipulation

of gasses containing higher percentages of oxygen (anextremely flammable and

explosive gas ) than normal air,some precautions are necessary.Pure oxygen is often used when

mixing enriched air nitrox.

Any equipment that comes in contactwith pure oxygen must be ³oxygen

cleans´ ± meaning that speciallubricants and materials must be used

to avoid an explosive reaction.

Enriched Air NitroxIncreases the Riskof Oxygen Toxicity

One dangerous symptom of oxygen toxicity is uncontrollable

convulsions, which in divingusually leads to loss of the

regulator and death by drowning.

To reduce the risk of oxygen toxicitywhen using enriched air nitrox, scubadivers must monitor both their depthand total exposure to oxygen over a

series of dives. Because an individualdiver's tolerance to elevated

concentrations of oxygen varies,training organizations set extremely

conservative limitations for depth andoxygen exposure time when using

enriched air nitrox. A diver who carefullyfollows these conservative rules haslittle reason to fear oxygen toxicity.



VII. ReferencesWebsite

y Asiacruise .net (December 2008 ). Retrieved November 20 2010 from Divers

Sanctuary. Website http://www.asiacruise.net

y C RM Guru . (July 2010 ).Retrieved by October 2 3 2010 from The Customer Relationship Management Solutions Guide. Website http://www.CRMguru.com

Article

y Anderson, M., R.D. Banker, and N. Hu. 200 3 . The impact of informationtechnology spending on future performance. Proceedings of the I nternational

Conference onI nformation Systems , Seattle, WA.

y Aral, S., E. Brynjolfsson, and D.J. Wu. 2005. Does process enabling IT matter?Measuring the business value of extended enterprise systems. Workshop onInformation Systems and Economics. Irvine, CA.

y Brynjolfsson, E. L.M. Hitt, and S. Yang. 2002. Intangible assets: Computers andorganizational capital. Brookings Papers on Economic Activity . 2002 (1): 137-198.

y Gefen, D., and C.M. Ridings. 2002. Implementation team responsiveness anduser evaluation of customer relationship management: A quasi-experimental

design study of social exchange theory. J ournal of Management I nformationSystems 19 (1): 47-69.

y Goodhue, D.L., B.H. Wixom, and H.J. Watson. 2002. Realizing business benefitsthrough CRM: Hitting the right target in the right way. M I S Quarterly Executive1(2): 79-94.

y Hitt, L.M., D.J. Wu, and X.G. Zhou. 2002. Investment in enterprise resourceplanning: Business impact and productivity measures. J ournal of Management I nformation Systems 19 (1): 71-98.

y Karimi, J., T.M. Somers, and Y.P. Gupta. 2001. Impact of information technologymanagement practices on customer service. J ournal of Management I nformationSystems 17 (4): 125-158.

y Rigby, D.K., F.F. Reichheld, and P. Schefter. 2002. Avoid the four perils of CRM.Harvard Business Review 80 (2): 101-109.



y TDWI. 2000. Harnessing customer information for strategic advantage: Technicalchallenges and business solutions. TDW I industry Study 2000 . The DataWarehousing Institute.

y Archer, N.; Yuan, Y.; 2000, ³Managing business-to-business relationships

throughout the e-commerce procurement life cycle´, Internet Research, Vol. 10,No. 5, pp 385- 395

y Berson, A.; Smith, S.; Thearling, K.; 1999, Building data mining applications for CRM, McGraw-Hill, USA

y Bitner, M. J.; Brown, S. W.; Meuter, M. L.; 2000, ³Technology Infusion in ServiceEncounters´, Journal of the Academy of Marketing Sciences, Vol. 28, No. 1

y Brobst, S.; 2002, ³Data Warehousing from the Trenches: Your Business Strategyis Only as Good as Its Execution´, DM Review, March 2002, DRReview.com

y Chang, J.; 2001; µCRM Suites for Medium to Large Enterprises¶, The Customer Relationship Management Solutions Guide, 3rd Edition, August 2001,CRMguru.com

y Chang, J.; 2002, µA Guide to Evaluating CRM Software¶, The Customer Relationship Management Solutions Guide, April 2002, CRMguru.com

y Close, W.; 2001, ³The Need for a Multi-Vendor Strategy in Achieving OutstandingCRM´, Defying the Limits, Vol. 2, CRMproject.com, Montgomery Research, Inc.

y Day, G. S.; 2000, ³Managing Market Relationships´, Journal of the Academy of Marketing Sciences, Vol. 28, No. 1

y El Sawy, O. A.; Bowles, G.; 1997; ³Redesigning the Customer Support Processfor the Electronic Economy: Insights From Storage Dimensions´, MIS Quarterly,December

y Feinberg, R. A.; Trotter, M.; 2001, ³Immaculate Deception: The UnintendedNegative Effects of the CRM Revolution´, Defying the Limits, Vol. 2,CRMproject.com, Montgomery Research, Inc.

y Fiedler, K. D.; Grover, V.; Teng, J. T. C.; 1994, ³Information technology enabledchange: the risks and rewards of business process redesign and automation´,Journal of Information Technology, p267-275

y Firth, D.; 2002, µThe Organizing Vision for Customer Relationship Management



VIII. Appendices

Mr. Toshi Takagaki lectures us about thethings we should know underwater Coral formation while taking our

underwater lesson

Sailin ex erienceLecture under the sea with Mr.

Documents

Team Inevitable!