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Team Building 101
How to create and sustain high performing work groups and
teams
© 2003 Prentice Hall Inc. All rights reserved.
Work Team Work Group
Teams and Norms
Appearance Norms
Social Arrangement Norms
Performance Norms: How Hard Member Should Work Level of Output How to get the job Done What Level of Tardiness is Acceptable
Hawthorne Study
Effective Teams
© 2003 Prentice Hall Inc. All rights reserved.
Context Adequate Resources
Leadership and Structure
Trust
Performance Evaluations and Rewards
Composition
Abilities of Members
Personality of Members
Roles
Diversity of members
Size of the Team
Process
Common Purpose and Plan
Specific Goals
Conflict Levels
Social Loafing
Effective Teams
© 2003 Prentice Hall Inc. All rights reserved.
© 2003 Prentice Hall Inc. All rights reserved.
How do you Build Cohesion?
Make the group as small as possible
Be on the Same Page With Team Goals
Increase the time members spend together
Increase the team’s status and the perceived difficulty of attaining membership
Stimulate Competition With Other Teams
Give Rewards to the Team and not Just Individuals
Physically Isolate the Group
How do you Create “Team Players?”Hiring Team Players
Training Team Players
Rewarding Team Players
When teams aren’t the answer
Can the work be done better by one person? Simple tasks are better left to individuals
Does the work create a common purpose or set of “team goals” as opposed to an aggregate of “individual goals.”
What is the level of interdependence?
The 5 Dysfunctions of a Team
Identify and discuss individual strengths and weaknesses
Spend considerable time in face-to-face meetings and working sessions
Acknowledge that conflict is required for productive meetings
Understand individual team member’s natural conflict styles, and establish common ground rules for engaging in conflict
Review commitments at the end of each meeting to ensure all team members are aligned
Adopt a “disagree and commit” mentality—make sure all team members are committed regardless of initial disagreements
Explicitly communicate goals and standards of behavior
Regularly discuss performance versus goals and standards
Keep the team focused on tangible group goals
Reward individuals based on team goals and collective success
Team Building 101
How to create and sustain high performing work groups and
teams