TD3 brochure

Quick Guide

TOYOTA MOTOR euROPe

table of contents1 Essentials of the TD3 Upgrade

2 How to connect

3 The Equipment 3.1 Software 3.2 Hardware

4 The Workshop

5 The TechDoc Application 5.1 Search functionality 5.2 Managing information

6 Diagnostics

7 Support & Trouble shooting 7.1 Support coverage 7.2 Warranty and supports 7.3 Requesting support 7.4 GTS to Vehicle connectivity

8 Installing GTS 8.1 Downloading GTS 8.2 Installing/Updating GTS 8.3 Setting up GTS 8.4 Implementing License Key 8.5 Reinstalling GTS

9 CUW with GTS diagnostic system 9.1 Programming VIN 9.2 Downloading calibration file to PC 9.3 Implementing CAL file (GTS v6 & v7 CUW)

10 Roll out of GTS and TD3

1989 1997 2011

The evolution of sensor incorporation

The evolution of diagnostics

Inconsistent vehicle coverage

Expensive(BER issue)

No J2534(Euro 5)Lack of

memory

Poor language support

No reference data

Will not support NG vehicle architecture

2 generationsbehind market.

Essentials of the TD3 Upgrade1

The amount of data to which technicians require access is rapidly expanding.

Along with the complexity of the vehicles, their systems and the difficulty level of

repairs. TD3 has been developed with all these changes in mind.

Creating a more modern easy to use tool for the technician and providing more direct

and easier access to the information needed.

The system has been built with further future expansions in mind so that the tool will

not become obsolete after years of minor upgrade in the vehicle systems.

4 I TD3 Quick Guide

1989 1997 2011

• Instant access to service information at the point of repair

• Faster document searching

• Full text searching

• Vehicle health check

• Icon-based navigation

• Messaging alerts for key information

• Integrated service information and diagnostics

• Information error reporting

• PC touchscreen-enabled (Dell XT2 XFR & Panasonic CF19)

• User audit reporting

• Vehicle history and outstanding campaign notification

• Designed for future expansion

TD3 Quick Guide I 5

Vehicle history and outstanding campaign notification

Messaging alerts for key information

Integrated service information and diagnostics

Designed for future expansion

Packages

GatewayPC’s

CF 19XT2 XFRCF 52E6400 ATG

Packagessemi rugged PC

• Vehicle Interface Module• Software• Support+2 channels oscilloscope

Gold(european Standard minimum 1 unit per AR.)

rugged PC

• Vehicle Interface Module • Software • Support • 4 channels oscilloscope

NVH capable

Platinum(upgrade)

semi-rugged PC

• Vehicle Interface Module• Software• Support

Silver(Optional for unit 2 + per AR.)

Support • 3 year Next Business Day on site engineer support

• Call centre support, multiple languages: Eng, Fra, Ger, Spa, Ita, Rus

• On-site installation service

How to connect2

6 I TD3 Quick Guide

TD3 Quick Guide I 7

Techstream Calibration Update Wizard TechDoc Vehicle Connection

The Equipment3

3.1 Software3.2 Hardware

3.1 Software

3.2 Hardware

8 I TD3 Quick Guide

Input channel A.

Input channel B.

Input channel C.

Input channel D.

Repair Support

Daignosis

TD3 Quick Guide I 9

Diagnostic Leads

CordPro 6 m

Right Angle Back Probe

Fusehold

Pair Back Probing Probes

Pair Test Leads

Pair Flanged fully Insulated Crocodile Clip

Pair 4 mm Adaptors

2 Pair Test Leads

Easy Access Back Probes

Pair Test Clips

Screen

OBD Connector

Power Connector

Rugged Handle

TD3 Carrier

PicoScope PC Oscilloscope

DC Power Adapter

VIM; Vehicle Interfaced Module

01 01

01 01

02 01

02 01

03 01

04 01

04 01

05 01

05 01

05 01

06 01

06 01

07 01

07 01

08 01

08 01

09 01

09 01

10 01

10 01

The Workshop4

WirelessEnabled Workshop

Component repair area

Service managerProblem analysis

10 I TD3 Quick Guide

• Vehicle Health-check

• Case based diagnostics

• Repair Manuals

• Bulletins

• Vehicle History

• Campaign information

Repair area connected to TD3 database

TD3 Quick Guide I 11

The TechDoc Application5

5.1 Search functionality5.2 Managing Information

5.1 Search functionality


Save your preferences for language, layout and interaction settings

Report errors in system or data

Message Centre automatically informs you of important new publications and events

Personalise your homepage widgets and layout

User surveys help TD3 to evolve and improve

5.2 Managing information


Choose from different search parameters

Matches automatically narrow as more search parameters are added

Detailed overview of results

Bookmark and retreive pages

Return to your previous view

Save frequent searches for quick access

The Diagnostics6

TechDoc

GTS Diagnostics

Picoscope


• Vin Search

• Campaign Check

• Basic Vehicle Data

• Warranty history

• Service information searching (RM, NCF, EWD ,S/B, SDS)

• Keyword search

• Publication search

• DTC search

• Vehicle connect

• DTC check on vehicle

• Vehicle connect

• DTC check/clear

• Data list , recording and graphing

• Freeze frame data

• Snapshot

• Recalibration (CUW)

• Active test

• Utilities (Vin write, customise,… etc.)

• Live circuit measurement- oscilloscope

• Continuity measurements.


inTeGRATed

There are several support teams each covering a different part in the list of components needed to establish communication to the vehicle.It will aid Dealer Support if a high level diagnosis is carried out in case requesting support is needed.

In this trouble shooting manual we will not only assist to find the likely cause of an issue but also what team will be covering the support on the component.Make sure all components are present and hardware is connected.

• Provide ‘core’ level of support in all markets; – tailored to requirements. – Centralised purchase, stock management and administration support.

• TME will provide support organisation for both sales and service support for a 5 year programme period.

• Local representatives will work closely with NMSC’s for a seamless roll-out & ongoing support. Targeting: 100% penetration within 1 year of launch in national market.

• Single point of contact for sales, service, warranty and service parts.

• Next day “Back in business” Recovery programme.

NMSC’s can ‘tailor’ the package, but not dilute ‘core’.

‘Core’ content is mandatory

in all markets.

Full roll-out support provided.

NMSC

TME

Snap-on

3 w

ay p

ar

tnership

Support & Trouble shooting7

7.1 Support coverage7.2 Warranty and Supports7.3 Requesting support7.4 GTS to Vehicle connectivity

7.1 Support coverage


kit content components AR point of contact

nMSc point of contact

HardwareSystem RecoveryNetwork connectivity

NMSC SBS All hardware and WAP installed by SBS

Software Image NMSC SBS The installation of the system including OS + drivers and recovery image are covered by SBS

Diagnostic Software NMSC TME All software issues go through TME

VIM hardware NMSC SBS Hardware support

VIM Software NMSC SBS VIM software is supported by the manufacturer

Vehicle related connectivity issues.Vehicle CAN checking procedure.

NMSC NMSC Technical support

First go through the CAN check procedure before contacting support.

7.2 Warranty and Supports

AR requesting support on system connectivity

To ensure quick and complaint focused support please make sure to:

• Carry out the high level trouble shooting and inform the Support Agent of the outcome.

• Be informed when and how the issue occurred.

• Have you branch details at hand.

• Have the system available during the call

• In case on site support is needed provide a contact name and details for the engineer to contact.

• Ask for the case reference number and write this on the Work Order.

nMSc escalating a vehicle communication issue

To ensure quick and complaint focused support please make sure to:

• Escalate to the correct team

• Provide a case reference number

• Provide the site and contact details

• Provide system details including OS version and type

• Provide case notes for the hand-over

• Ask for the case reference number if escalated to a support team or written conformation.

• Set the case to “pending” until feedback is provided that the issue has been resolved

• Check and report any inconsistencies that are outside the SLA


7.3 Requesting Support

7.4 GTS to vehicle connectivity

When assistance can be charged

Warranty claims:

In case unsupported hard or software is the cause of vehicle damage or is the cause prolonging diagnosis only standard times can be claimed for the repair. Any hardware damage and/or courtesy vehicle costs are not covered under warranty in this case.

Warranty including support become void when:

Non Hard and/or software changes are implemented on a diagnostic system and are the cause of an issue interfering with tool functionality including vehicle and network connectivity.

In case a connectivity issue to the vehicle occurs, the point where the communication stops has to be identified first before looking for the cause.

There are several support teams each covering a different part in the list of component needed to establish communication to the vehicle.

It will aid Dealer Support if a high level diagnosis is carried out in case requesting support is needed.

In this trouble shooting manual we will not only assist to find the likely cause of an issue but also what team will be covering the support on the component.

Make sure all components are present and hardware is connected.

TME / NMSC / TMC

USB DLC3

ECUVIMTD3


Unable to connect to VIM

error with:

Lights of the VIM are ON

Unable to connect to VIM

error with:

Lights of the VIM are OFF

When attempting to connect to a vehicle and these errors occurs.


Probable cause

Vehicle voltage Vehicle voltage must be higher than 11 Volt, if

the voltage is 11 or lower attach a booster to the vehicle battery.

USB cable Connect USB cable connections PC to VIM Use other USB port on PC Check with other USB cable if possible

Probable cause

Vehicle voltage Vehicle battery dead, charge/replace battery

DLC3 cable Cable connection on VIM and/or vehicle not

connected properly

DLC3 cable damage

Record switch on VIM The record switch should be set to “NORMAL”

VIM not present in Devices and Printers on PC If all above checkpoints are OK contact your

Dealer Assistance, hardware issue.

VIM If power is getting to the VIM but no lights

are illuminated the VIM itself could be faulty, contact your Dealer Support


Unable to connect to Vehicle

error with:

Lights of the VIM are ON


Probable cause

VIM power source The VIM receives power at the power

connector and not via the DLC3 from the vehicle

DLC3 cable damage or not connected

DLC3 cable Cable connection on VIM and/or vehicle not

connected properly DLC3 cable damage

VEHICLE CAN problem, carry out CAN communication

check procedure Vehicle voltage <11V, ignition off or vehicle

CAN issue

VIM If power is getting to the VIM and lights are

illuminated on the VIM, the DLC3 cable and vehicle are ruled out from being the cause. The VIM itself could be faulty, contact your Dealer Support



Installing GTS8

To download GTS go to URL:https://gtsm.toyota-europe.com

Log in with your TARS login credentials

Select the File Download link

There are always two versions of the GTS releases. It is important to select the correct version depending on PC system and User account.

8.1 Downloading GTS8.2 Installing/Updating GTS8.3 Setting up GTS8.4 Implementing License Key8.5 Reinstalling GTS

8.1 Downloading GTS

GTS Td3 System; these are systems that have a GTS_user and a GTS_admin account local on the PC.

Generic/other Pc systemsPC’s that do not have the GTS user accounts

GTS TD3 software version*

GTS generic/other PC software version

GTS_admin

GTS generic/

other PC

Logged

in as

GTS_user

GTS TD3 system

Generic PC’s

GTS_admin

logged in as:

21

* When installing GTS for GTS TD3 systems, the GTS_admin password has to be the password the system has been delivered with.


After selecting the GTS version suitable for your system the download procedure will start.

Save the GTS software to the PC

Ones the download is complete open the containing folder.

Double click on the downloaded file

Follow the on screen instructions.

8.2 Installing/Updating GTS


When GTS starts for the first time, some selections have to be made to set up GTS to fit your details.When updating GTS from an earlier version, the setup details are used by the new version.In that case you will not see the setup procedure

Select “Europe” and “Next”.

Fill in dealer/AR details and country.

Make sure Authorised Repairer is selected.

The setup will not finish if mandatory data is not provided.

If an update of a registered version of GTS is done, the license will be taken over by the new installed GTS version.

For GTS software registration, the PC will have to have access to the internet.

Select the Software Registration button.

If you have carried out a GTS update, check the GTS version has changed to the GTS update.

Select the Software registration button

8.3 Setting up GTS

8.4 Implementing License Key


Fill in your TARS login credentials and select “Submit”.

Copy and Paste the license Key in the bar and press “ok”

When the key is pasted in the bar select “OK”.

Take note of the licence activation time.

If GTS is not installing or working correctly, please contact your Dealer Support.

When the installation procedure is started while the same GTS version is already installed on the PC, GTS will uninstall the installed version first.After GTS is uninstalled the installation procedure has to be started again.

The installation will not start automatically.After uninstalling GTS, user data and settings will still be stored on the PC.

For assistance please contact your Dealer Support.

8.5 Reinstalling GTS


Before a calibration can be carried out the VIN has to be programmed in the vehicle and a calibration file has to be downloaded to the PC (GTS Diagnostic tool). The diagnostic tool will have to be connected to the Internet and the vehicle. Calibration files are provided via publications, once the calibration file is stored on the PC the CUW wizard is used to implement the calibration update on an ECU.*

CUW with GTS diagnostic system9

9.1 Programming VIN9.2 Downloading calibration file to PC9.3 Implementing CAL file (GTS v6 & v7 CUW)

Programming VIN to vehicle.

This procedure only has to be carried out once.Ignition ON

Select “connect to vehicle”.

Select vehicle data and “Next”.

9.1 Programming VIN

* For illustration purpose a random publication is used to visualise the procedure.

1. Program VIN in vehicle.2. Access publication in TD3 (Mytechdoc).3. Select the calibration file.4. Save the calibration file to the PC.5. Start CUW and browse to the saved

calibration file.6. Carry out calibration update with CUW.

Scenarios when a calibration update can be carried out:1. A complaint with a vehicle and the

documentation states it is needed.2. A recall or rework is open on the vehicle and

the procedure states it is needed.3. When advised by Technical support.


Select the Engine ECU and click on the arrow on the right bottom of the window. (for some vehicles the VIN might be located in another ECU)

Select “Utility” and “VIN”

click on the arrow on the right bottom of the window.

Select “Write VIN” and “Next”.Engine OFF, Ignition ON and Next

Select “Input”, fill in the VIN and “OK”.

Next, verify if the VIN is correct.

Exit.


9.2 Downloading calibration file to PC

Access TD3, enter the VIN and select bulletins for a quick publication search

If the VIN is programmed, you can use the “Connect Vehicle” button.

Select the bulletins icon, is in the selection of the search criteria.

Select the bulletin.

In case a calibration rework or recall is open on the vehicle, the bulletin will show up when the vehicle is connected and the VIN has been accepted.A search on a complaint description or a DTC can also lead to a recalibration publication.

Open the Download CAL File section and select the calibration file.

If there is more than one file to choose from, make sure you have the correct one.

When a calibration file has been selected, the download option bar will appear at the bottom of the screen.

Select Save

The calibration file will be saved to the Downloads folder.


9.3 Implementing CAL file (GTS v6 & v7 CUW)

Run the file.This will extract the file.

Select “Run”

Verify where the extraction will end up

Select Unzip

You have now obtained a calibration file.

Select “Close”

Start the CUW from the icon on your desktop or start menu.

Select “File Open” Select the “Downloads” folder Select the calibration file

In case there is more than one file make sure you select the correct one for the vehicle, engine, ECU number and installed options.


When the calibration file is selected, the calibration file data will be visible.

Make sure this data fits the vehicle that will receive the calibration.

Select “Open”

When using the CUW from GTS v6, the window will look like this.

Select “VIM” and “Next”

When using the CUW from GTS v7, the window will look like this.

Select the DENSO Techstream VIM and “Next”.

Connecting to the vehicle, in case an error occurs, check Ignition and DLC3 connector and that there are no other applications connected to the VIM, like TD3 and GTS.

Only one application can communicate with the vehicle at the time.

When the calibration file is confirmed to be valid the green tick will appear, if not a red cross will indicate the programming can not proceed.

In that case; click on the “Select New Cal” button

this will take you back to the calibration file selection in CUW.

Select “Next”


The calibration file gets transferred from the PC to the VIM

Ignition off

Select Next

Ignition ONCurrent battery voltage is displaid and should not go under 11.4 volt.As the programming does take some time it is advised to connect a battery booster to the vehicle for programming.

Select Start

Calibration file is implemented.


Ignition ONThe calibration will now be verified.

Select Next

Connecting to the vehicle again.

Ignition OFF

Select “Next”

Ignition OFF

Select “Next”


Ignition ON

Select Next

Connecting to the vehicle again.

Reprogramming successful!See before and after.

Ignition OFF

Select Finish


Roll out of GTS and TD310


Td3 deployed

Met all criteria

not met all criteria

We have now achieved 80% market penetration with roll-out of diagnostic tool to

NMSC and 60% of authorised repairers now connected to TD3.

Many are already reporting benefiting from the new features, improved performance

and integration GTS and TD3. Currently results from our user surveys indicate an overall

satisfaction rating of 68% and 78% for performance.

Overall

20

40

60

80

100%

nMSc

market penetration

satisfaction rate

PerformanceAR


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Documents

TD3 brochure