TCU Software version 4.2 - Cisco · Upgrading to TCU 4.2.0 ... The Symantec Endpoint Protection antivirus software. Please refer to the Cisco ... endpoint call . Introduction Cisco

TCU

Software version 4.2.0 Software release notes

D1476807

June 2012

Contents

Cisco TCU 4.2.0 Software Release Notes Page 2 of 27

Contents

Contents............................................................................................................................... 2

Document revision history ................................................................................................. 4

Introduction ......................................................................................................................... 5

New features and functionality in TCU4.2.0 ...................................................................... 6

New feature descriptions ......................................................................................................................... 6 Web interface enhancements........................................................................................................... 6

Support for TC5.1 ............................................................................................................................. 6

Auto answer disable ......................................................................................................................... 6

T3 Custom Edition presentation HotSpot switching ......................................................................... 6

Custom codec configuration scripts ................................................................................................. 6

Presentation audio preview .............................................................................................................. 6

OS update ........................................................................................................................................ 7

Cisco logo ......................................................................................................................................... 7

Advanced security mode .................................................................................................................. 7

Resolved caveats ................................................................................................................ 8

Resolved since TCU 4.1.0 ....................................................................................................................... 8 Diagnostics ....................................................................................................................................... 8

System .............................................................................................................................................. 8

Video ................................................................................................................................................ 9

Introduction ........................................................................................................................10

New features and functionality in 4.1.0 .............................................................................11

New feature descriptions ....................................................................................................................... 11 IPv6 Support ................................................................................................................................... 11

Kramer switch support .................................................................................................................... 11

OneTable layout for T3 Custom Edition ......................................................................................... 11

One Camera layout ........................................................................................................................ 11

End button removes all participants (available from TCU 4.0.2) .................................................... 11

Support for TC4.1.2 ........................................................................................................................ 11

Resolved caveats ...............................................................................................................12

Resolved since TCU 4.0.3 ..................................................................................................................... 12 Audio .............................................................................................................................................. 12

GUI ................................................................................................................................................. 12

Logging ........................................................................................................................................... 12

System ............................................................................................................................................ 13

Video .............................................................................................................................................. 13

Introduction ........................................................................................................................14


New feature descriptions ....................................................................................................................... 15

Contents


Support for Linksys by Cisco USB300 Ethernet Adapter ............................................................... 15


Resolved since TCU 4.0.2 ..................................................................................................................... 16 GUI ................................................................................................................................................. 16

System ............................................................................................................................................ 16

Resolved since TCU 4.0.1 ..................................................................................................................... 16 GUI ................................................................................................................................................. 16

System ............................................................................................................................................ 16

Introduction ........................................................................................................................17


Resolved since TCU 4.0.0 ..................................................................................................................... 18 System ............................................................................................................................................ 18

Introduction ........................................................................................................................19


New feature descriptions ....................................................................................................................... 20 New GUI and Cisco branding ......................................................................................................... 20

New hardware support ................................................................................................................... 20

Improved presentation logic ........................................................................................................... 20

Seamless Cisco CTS interop through the TelePresence Server ................................................... 20

Backplane support for the TelePresence Server ........................................................................... 20


Resolved since TCU 3.1.0 ..................................................................................................................... 21 Video .............................................................................................................................................. 21

Audio .............................................................................................................................................. 21

System ............................................................................................................................................ 21

GUI ................................................................................................................................................. 21

Open caveats ......................................................................................................................22

Interoperability ...................................................................................................................23

Upgrading to TCU 4.2.0 ......................................................................................................24

Prerequisites and software dependencies ............................................................................................ 24 Upgrade instructions .............................................................................................................................. 25

References and related documents ..................................................................................26

Software filenames ................................................................................................................................ 26

Document revision history


Document revision history

Revision Date Description

08 22/06/2012 Document update only

07 30/03/2012 Release of TCU 4.2.0 software

06 30/06/2011 Release of TCU 4.1.0 software

05 25/05/2011 Release of TCU 4.0.3 software, minor version.

04 08/03/2011 Added new and supported Cisco TelePresence Codec C90 software.

03 28/02/2011 Release notes document change only, added info about new hardware in the “Prerequisites and software dependencies” sub chapter.

02 24/01/2011 Release of TCU 4.0.1 software, minor version

01 19/10/2010 Initial release of TCU 4.0.0 software.

Introduction


Introduction This release note describes the new software for the Cisco TelePresence T1/T3/T3CE TCU system version 4.2.0 released 30

th of March 2012. The TelePresence Control Unit (TCU) is the control system

used for the T1/T3 TelePresence systems.

TCU 4.2.0 requirements:

Cisco TelePresence Codec C90, running software version TC5.1 or TC3.5.2 if TCU is running Advanced Security Mode. The TCU is only tested with this software, so make sure this is loaded on all 3 Cisco TelePresence Codec C90s shipped with the T3 system.

Cisco TelePresence Server running software version TS 2.2(1.43)

Cisco TelePresence Management Server 13.1.2

For more information about the TC5.1 software you must download the Cisco TelePresence TC Software Release Notes (TC5) available at:

http://www.cisco.com/en/US/products/ps11422/prod_release_notes_list.html

For more information about the TS2.2(1.43) software you must download the Cisco TelePresence Server 7010 and MSE 8710 Version 2.2 Release Note available at:

http://www.cisco.com/en/US/products/ps11339/tsd_products_support_series_home.html



New features and functionality in TCU4.2.0


New features and functionality in TCU4.2.0 New web interface with support for software upgrade

Support for TC5.1.

Auto answer disable.

T3 Custom Edition Presentation HotSpot

Custom codec configuration scripts.

Presentation audio preview.

OS updated to Microsoft Windows XP Embedded SP3

Cisco logo on Touch keyboard

Advanced Security Mode

New feature descriptions

Web interface enhancements

The web interface has a new look and software upgrade is now possible from the web interface.

Support for TC5.1

TC5.1 includes new features and bug fixes. Refer to the TC5 Software Release Notes for details.

Auto answer disable

It is now possible to disable auto answer from the Touch Collaboration Display (TDC). Go to: Administrator Settings > Call Configuration page.

T3 Custom Edition presentation HotSpot switching

For T3 Custom Edition it is possible to enable presentation HotSpot switching. When presentation HotSpot is enabled, presentation can be toggled by pressing and holding the upper right corner on the Touch Collaboration Display. The hot spot area will only be available when a presentation is active. Please refer to the Cisco TelePresence T3 Administrator Guide for how to set up this.

Custom codec configuration scripts

T3 now supports custom codec configuration scripts. When enabled, the custom script is executed each time the codec is initialized. Please refer to the Cisco TelePresence T3 Administrator Guide for how to set up this.

Please be aware that altering the codec configuration may cause unexpected behaviour of the T3 system. Please refer to the Cisco TelePresence T3 Administrator Guide for examples of custom codec configuration scripts supported by Cisco.

Presentation audio preview

When previewing a presentation with audio, the audio will be played out locally. From software version TCU4.2 the audio preview will only be heard locally. This feature is only available for T3 with 23” Touch Collaboration Displays and DVI-Switch version FW v3.02 or later. This feature is not available for T3 Custom Edition.


http://www.cisco.com/en/US/products/ps11325/products_user_guide_list.html




New features and functionality in TCU4.2.0


OS update

The TCU4.2 OS is updated and now runs Microsoft Windows XP Embedded SP3.

Cisco logo

The Cisco logo has been added to the keyboards that appear on the Admin Login, Installation Wizard and administrator configuration pages.

Advanced security mode

The following restrictions apply to the Advanced Security Mode:

In order to enable this mode the following must be installed on the system:

The Advanced Security Mode option key.

The Symantec Endpoint Protection antivirus software. Please refer to the Cisco TelePresence T3 Administrator Guide for set up instructions.

The Advanced Security Mode is only selectable from installation Wizard

Requires codec software TC3.5.2 and JITC mode must be enabled on codec.

SSH communication is disabled.

https must be used when JITC mode is enabled on the codec.



Resolved caveats


Resolved caveats You can use the Bug Search Tool to find information about caveats (bugs) for this release, including a description of the problems and available workarounds. The Bug Search Tool lists both open and resolved caveats.

To access the Bug Search Tool, you need the following items:

• Internet connection

• Web browser

• Cisco.com user ID and password

To use the Bug Search Tool, follow these steps:

Procedure

Step 1 To access the Bug Search Tool, go to http://www.cisco.com/cisco/psn/bssprt/bss

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the

Search for bug ID field, then click Go.

The following issues were found in previous releases and were resolved in TCU 4.2.0.

Resolved since TCU 4.1.0

Diagnostics

Reference ID Summary

CSCtx45296 Gatekeeper registration failed reported incorrectly

System


CSCtu38190 E:\tandberg is created with wrong ACL during upgrade if NTFS

CSCtt07531 ASR 1000 blocks call due to missing E164 alias. TCU blanks out left and right codec E164 alias by design.

CSCtt00589 Fail to add TCU to TMS

CSCtw89959 TCU using wrong ntp server pool causing inconsistent time updates

CSCtw91722 Temporary status, configuration, system and database files created by system upon download are not deleted after download.

http://www.cisco.com/cisco/psn/bssprt/bss

Resolved caveats


Video


CSCtw49879 Black lines between slave T3 video segments in a p2p T3 + single screen endpoint call

Introduction



th of June 2011. The TelePresence Control Unit (TCU) is the control system



Cisco TelePresence Codec C90, running software version TC4.1.2. The TCU is only tested with this software, so make sure this is loaded on all 3 Cisco TelePresence Codec C90s shipped with the T3 system.



For more information about the TC4.1.2 software you must download the Cisco TelePresence TC Software Release Notes (TC4) available at:


For more information about the TS2.2(1.43) software you must download the Cisco TelePresence Server Release Notes (TS2) available at:




New features and functionality in 4.1.0


New features and functionality in 4.1.0 IPv6 support.

Added support for Kramer VGA switch.

OneTable layout available for T3 Custom Edition.

One Camera layout for T3 and T3 Custom Edition.

End button from global menu removes all participants.

Support for TC4.1.2


IPv6 Support

All standard services running on the TCU supports IPv6. IPv6 settings are available from installation Wizard.

Kramer switch support

The TCU now supports the Kramer VGA presentation switch. The Kramer switch is used in early version T3’s only.

OneTable layout for T3 Custom Edition

T3 custom Edition now supports OneTable view.

One Camera layout

The TCU now supports the possibility to setup the T3 and T3 CE to use only the center camera in a TS call. This feature must be enabled from the System Setup menu on the Administrative settings page in order to be available. Once enabled, the layout will be available from the main menu. The layout needs to be selected prior to the call setup and the call must go to the TS in order to be effective.

End button removes all participants (available from TCU 4.0.2)

The behavior when disconnecting a call has been improved. Participants will now be removed from participant bar after they disconnect and also when conference is ended by master:

When participant has disconnected, the participant is removed from participant bar.

When participant is unreachable, the participant stays on participant bar.

When leaving the conference as a slave, the old state is restored.

When ending the conference as a master, the participant bar is cleared.

Support for TC4.1.2

TC4.1.2 includes new features and bug fixes. Refer to TC4 Release notes for details.

Resolved caveats


Resolved caveats The following issues were found in previous releases and were resolved in TCU 4.1.0.


Audio


84190 Added incoming call alert for second call

83181 Aux volume level input can now be update on the fly.

83016 Fixed an issue where local presentation preview audio is mixed with microphone audio.

GUI


89101 Fixed an issue with T3 CE microphone input level layout being displayed wrong compared with aux and loudspeaker options.

86477 Fixed an issue where progress wheel changes inconsistently between joining and inviting when a site is calling into a p2p call escalating the call to the TS.

84116 Fixed an issue where current speaker is shown before the conference is setup

83636 Fixed an issue where site name is not the same when using the pop-up menu from participant list and the stage.

81690 Changed Wizard H.323 settings text for Gatekeeper settings from “Network address to Gatekeeper” to “Gatekeeper network address”.

81687 Fixed an issue with gestures on wrong components in cover flow.

81457 Corrected formatting of long names in video frames.

Logging


88969 Fixed an issue with document camera zoom and zoom limiter creating excess logs.

84659 Changed log level from error to warning on disconnecting idle site.

84449 Fixed an issue where dropping dragged contact from contact list on to background produces error in log

Resolved caveats


System


114937 Updated self signed ssl certificate.

89833 Fixed an issue where the inviting dialog does not time out when inviting an invalid address with TS.

89276 Added new TS certificate to trust store.

88919 Fixed an issue with layout update in p2p call with briefer and concierge.

87637 Concierge timeout extended from 10 seconds to 1 minute.

87181 Added possibility to cancel concierge call when it is dialing.

83787 Fixed a mismatch issue between TS and TCU prerequisites for OneTable

83688 Changing between HTTP and HTTPS now changes port number.

83651 Upgrade script now checks if the image exist before starting the upgrade and prints information on image path input format if image not found.

79202 Fixed several security vulnerabilities seen when running Gold Disk scan on the TCU.

Video


88954 Fixed an issue with wrong concierge video layout in T3+Briefer call.

Introduction



th of May 2011. The TelePresence Control Unit (TCU) is the control system






For more information about the TC3.1.4 and TS2.1(1.33) software you must download the Cisco TelePresence Codec C90 Software Release Notes (TC3) and the Cisco TelePresence Server Release Notes (TS2) available at:

http://www.cisco.com/go/telepresence/docs




New features and functionality in 4.0.3 Added support for Linksys by Cisco USB300 Ethernet Adapter.


Support for Linksys by Cisco USB300 Ethernet Adapter

Support for Linksys by Cisco USB300 Ethernet Adapter has been added. The Ethernet Adapter is used in installations with WolfVision Document Camera only.

Resolved caveats




GUI


114011 Fixed an issue with overlapping participant items when adjusting clock

System


113990 Fixed an issue with netsh when setting up 2nd

nic

n/a Updated self signed ssl certificate


GUI


n/a Improved behavior when disconnecting a call. Participants will now be removed from participant bar after they disconnect and also when conference is ended by master.

System


n/a Added support for 1920x1080 resolution screens in T3 Custom Edition

Introduction



th of January 2011. The TelePresence Control Unit (TCU) is the control

system used for the T1/T3 TelePresence systems.





For more information about the TC3.1.4 software you must download the Cisco TelePresence Codec C90 Software Release Notes (TC3) available at:

http://ftp.tandberg.com/pub/software/endpoints/tc/


http://ftp.tandberg.com/pub/software/mse_8000/telepresence_server_8710/

http://ftp.tandberg.com/pub/software/endpoints/tc


Resolved caveats




System


82409 Fixed an issue where a T3 in an ad-hoc conference would not connect to a conference scheduled by TMS.

85473 Fixed an issue with the current speaker layout selection setup during call startup.

Introduction



th of November 2010. The TelePresence Control Unit (TCU) is the control

system used for the T1/T3 TelePresence systems.





For more information about the TC3.1.3 software you must download the Cisco TelePresence Codec C90 Software Release Notes (TC3) available at:

http://ftp.tandberg.com/pub/software/endpoints/tc/



http://ftp.tandberg.com/pub/software/endpoints/tc




New features and functionality in 4.0.0 New GUI and Cisco branding.

New hardware support

Improved presentation logic

Seamless Cisco CTS interop through the TelePresence Server

Backplane support for the TelePresence Server.


New GUI and Cisco branding

In this release we have introduced a new GUI making the user experience even better. The graphics and icons are made cleaner. Please see the User Guide for more details and screenshots of the new GUI. Also all logos and references are replaced with Cisco.

New hardware support

Support for new presentation screens, presentation switch and touch table buttons.

Improved presentation logic

This release improves the presentation logic making it easier to connect laptops and sharing content. With the new hardware you will have a preview of the content before sharing.

Seamless Cisco CTS interop through the TelePresence Server

The TCU now support calls between Cisco CTS systems when using the Cisco TelePresence Server.

Backplane support for the TelePresence Server

The TCU now support Cisco TelePresence Server backplane support – adding more screens to the conference.

Resolved caveats




Video


78841 Fixed an issue where there would be no OneTable layout for 4+1 scenarios.

78614 Fixed an issue where the TCU would set up a 800x600 resolution when connected to a 1920x1080 splitter.

Audio


78239 Fixed an issue where the Aux volume settings also affected the PC presentation volume.

77394 Fixed an issue where Soundcard software started when you connected a source to the microphone input on the TCU.

System


71993 Fixed a potential memory leak.

79866 Fixed an issue where Webstart will hang when wrong password is typed.

71483 Will not display a failed diagnostics test if the device is not installed on the system.

82409 Fixed an issue where scheduled calls would fail because the previous conference was not completely ended.

75360 Will now display that a codec is missing a gatekeeper address.

74755 Will not start Java Quick Starter as this is not needed by the TCU.

75364 Will now display why the gatekeeper registration failed.

GUI


75471 Fixed an issue where the GUI would not refresh when receiving a unsuccessful diagnostic test.

80359 Will display device serial numbers if the device has one.

75651 Fixed an issue where a presentation error message would be displayed in the GUI

65371 Fixed an issue where multiple dialogues would be displayed over each other.

Open caveats


Open caveats The following issues currently apply to version TCU 4.2.0.


CSCty83600 Not possible to use recording function when TS is not configured

CSCty44770 Not possible to remove TelePresence Server (TS) using the Wizard

n/a If you upgrade from TCU 2.0 or earlier releases to TCU 4.0.0, you may experience some failing diagnostics tests. Reboot the TCU again to resolve the problem.

n/a When going from a point-to-point T3 call to a T3 multisite call using the Cisco TelePresence Server (TS), the call will be disconnected and reconnected with the added sites using the TS.

n/a It is not possible to go from a call using the Cisco TelePresence Server (TS) to a point-to-point call without the TS. To do this you will have to disconnect the conference and redial without using the TS.

n/a System name must be written with English characters or the name will become invalid with a strange system name as the result.

n/a If a T3 system is in a call with a concierge, it will become the master of the call if it receives another T3 call. Normally the site making the call will become master, unless they dial to another system that is already master.

n/a No incoming call is possible if you are in a point-to-point T3 call with 1 briefer and concierge.

n/a If you calibrate the cameras during a call, the far end will get a black box in the layout.

n/a Even though NTP time sync is enabled, the TCU clock may drift (up to 2 minutes), making logs and diagnostics timestamps somewhat imprecise.

n/a We have observed an infrequent failure in the USB extender used between the document camera and the TCU. If this happens you will not be able to control the document camera or get any preview. Restarting the TCU with the USB extender disconnected or reconnecting the USB connector to the TCU can rectify this condition. Sometimes a power cycle of the document camera is needed to rectify the problem.

n/a If a power outage occurs the TCU file system could be affected. You will get a warning in the diagnostic overview in Admin and a ticket to TMS if this happens. Please run chkdsk on the TCU if files get corrupted.

n/a The Digital Natural Audio Module (DNAM) diagnostics state will only be updated after the codecs are booted.

n/a When dialing out multiple calls (escalating to the TS) and none of the sites answers the call, the conference will not be ended on the TS.

75816 DVI-I standards may cause presentation to fail given certain conditions.

82982 When upgrading from TMS the upgrade status shows 0% and the upgrade is reported as failed when in fact the upgrade is successful.

73985 If an external keyboard or mouse is connected to the TCU a dialog may appear asking to install drivers for a serial mouse. Click cancel to resolve this problem.

83376 The T3 system does not meet the Cisco password policy. It’s highly recommended to set a password on the TCU and the C90 Codecs. See the Administrator Guide for further information.

113990 Document camera using Linksys Ethernet adapter might not work after first boot. A diagnostic test will indicate if this happens and a reboot of the TCU will fix the issue.

Interoperability


Interoperability The systems below have been tested and verified with this software release.

Equipment Software revision Comments

Cisco TelePresence MXP

> F8.2, F9.0 Works using the H.323 protocol

Cisco TelePresence Personal Series

> L5.1 Works using the H.323 protocol.

Cisco TelePresence Codec

> TC2.1 Works using the H.323 protocol.

Cisco TelePresence E20

> TE2.0 H.323 to SIP interworking using the Cisco Video Communication Server X4.3 or later.

Cisco TelePresence T3

> TCU1.1.1

Cisco TelePresence Movi

> 3.0 H.323 to SIP interworking using the Cisco Video Communication Server X4.3 or later.

Cisco CTS 1.6.5 or 1.6.6 You will need VCS and CUCM. The Cisco CTS needs to be pre-configured on the TelePresence Server. See TelePresence Server Release Note for further information.

Microsoft Office Communication 2007 R2

3.5.6907.22 H.323 to SIP interworking using the Cisco Video Communication Server X4.3 or later.

Upgrading to TCU 4.2.0



CAUTION: You must back up your configuration before upgrading to TCU 4.2.0.

You must also remember the administrator user name and password for the backup configuration. You will need these if you ever need to make use of this backup file.

CAUTION: If you are using Call Detail Records (CDR) for billing, auditing or any other purpose, before you upgrade to this release, you must download and save your current CDR data. If you downgrade from this release to any older version, the MCU might delete all existing CDRs.

Prerequisites and software dependencies


Cisco TelePresence Codec C90, running software version TC5.1. The TCU is only tested with this software, so make sure this is loaded on all 3 Cisco TelePresence Codec C90s shipped with the T3 system.



Touch buttons (SSTB) requires version 1.21 or later, but version 1.24 is recommended. The new push button that comes with the new T3 Hardware is not connected to the TCU and does not require a sw update.

Touch collaboration display (TCD) requires minimum version 1.10, but 1.24 is recommended. Please refer to the Cisco TelePresence T3 Admin Guide on how to upgrade the displays. The firmware of the displays is shown during TCU boot.

Main Video Displays (MVD) requires version 1.21 or later.

Please upgrade the Cisco TelePresence Server before upgrading the TCU.

Make sure you follow the steps carefully, especially if you upgrade remotely. If you fail to do so, you may lose contact with the TCU and you will have to physically go to the room to finish the upgrade. You will need to be familiar with “SSH” to do the upgrade. The password to access the TCU is “tec” and you must log in as “administrator”.

Note: If you have the new T3 Hardware with 23” Touch collaboration displays with the new push button, only SW version TCU4.0.0 or later is supported.

Note: If you upgrade from TMS, you must still do the below steps manually BEFORE using TMS to upgrade the system.

Note: An upgrade from < TCU 4.2 involves upgrading the Cisco TelePresence Codec C90 to TC5.1. When upgrading from one main release to another, the codecs will require a new release key. Make sure you have this key before you start the upgrade. Without this key TCU 4.2.0 will not work. TCU 4.2.0 also requires that all codecs have the correct product key (product type). Check that the system has accepted the new release key and that it is listed with the correct product type by using SSH to access the command shell and then issue the command ‘xStatus Systemunit’



Upgrade instructions

To upgrade to 4.2.0:

1. Delete the ‘application.properties’ file from ‘e:/Tandberg/configuration’ if you upgrade from TCU 1.0.0

2. The Installation Wizard will do all the other necessary changes to the configuration files.

3. If you have problems starting the GUI, please delete the “e:\tandberg\configuration\devices.properties” file. The installation wizard will then start after you reboot the system.

4. Follow the process outlined in the document Cisco TelePresence T1/T3 Administrator Guide carefully. This document is available from Cisco upon request. Alternatively you can use TMS to upgrade the system.

References and related documents


References and related documents The following table lists documents and web sites referenced in this document. All product documentation can be found on our web site.

Name Document reference

Cisco TelePresence Software http://www.cisco.com/cisco/software/navigator.html

Cisco TelePresence Documentation http://www.cisco.com/go/telepresence/docs

Software filenames The correct software filename is listed in the following table.

Software Software filename Serial number range

TCU4.2.0 s59000tcu4_2_0.zip All

Total TelePresence 4.2.0 total_telepresence4_2_0.zip All


http://www.cisco.com/cisco/software/navigator.html


References and related documents


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Documents

TCU Software version 4.2 - Cisco · Upgrading to TCU 4.2.0 ... The Symantec Endpoint Protection antivirus software. Please refer to the Cisco ... endpoint call . Introduction Cisco