TCO! STREAM SOFTWARE PROPOSAL - …wtech.com.my/webresource/public/TCO_Proposal_WSSB.pdf · TCO! STREAM SOFTWARE PROPOSAL Prepared for: Prepared by: CUSTOMERLOGO CUSTOMER Aras 3-6,

TCO! STREAM SOFTWARE

PROPOSAL

Prepared for: Prepared by:

CUSTOMERLOGO

CUSTOMERAras 3-6, Bangunan Two IOI Square,

IOI Resort, 62502 PutrajayaTel: 603 – 8949 8526Fax: 603 – 8941 8664

Website: http://www.website.gov.my

Worldtech Solutions Sdn Bhd

No. 23-3, Jalan USJ21/3,47630 Subang Jaya

Selangor Darul Ehsan.Phone: 03-8023 0428Fax: 03-8023 0418

www.wtech.com.my

Date: February 28, 2011

http://www.wtech.com.my/

TABLE OF CONTENTS

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CONTENTS PAGE

1.0 Executive Summary 3

2.0 Objective 4

3.0 Why Desktop Management System 5

4.0 Advantage of TCO!Stream 8

5.0 Key features of TCO!Stream 11

6.0 Project Implementation Approach 33

7.0 Requirement Study 35

8.0 Customer Reference 37

Worldtech Solutions Sdn Bhd (WSSB) 2 Private & Confidential

1.0 Executive Summary

Historically, IT managers faced the dilemma of either buying stand-alone tools to help with

specific tasks (such as PC Anywhere to help with remote control of PCs) or complicated

server-based solutions that were difficult to implement and too complex for a non-specialist

manager to use. New trends in desktop management have emerged that include the following

characteristics:

• Simple and easy-to-use interfaces

• Rapid deployment due to minimal training and ease of installation for a predictable ROI

• No requirement for server log-on

• Able to make use of existing equipment

• Integrated features and capabilities

• Minimal bandwidth impact, helping to ease network demand

The trend is now towards desktop management solutions that provide rapid, easily

quantifiable ROIs. These solutions install quickly (usually in a matter of minutes or hours) and

begin to deliver benefits immediately with minimal training required. The best cases of proven,

high ROI in the area of desktop management are generated from solutions that offer a

comprehensive set of features and functions in a single, easy-to-use suite.

TCO! Stream from Medialand (www.medialand.net ) is an example of the new trend in

desktop management solutions. TCO! Stream is a good example of the improvements that are

taking place in key areas such as ease of use, desktop-centric capabilities, the right balance of

features, and ease of installation.

The purpose of this proposal is to provide Customer with details of the proposal for

TCO! Stream software. In order to fulfill Customer needs, this proposal highlights the

following components:-

1. TCO! Stream Project Implementation Approach, Scope of Work, Investment

Analysis and Customer Reference.

2. Maintenance & Support


http://www.medialand.net/

2.0 Objective

In order to achieve overall higher productivity in (Customer), this proposed solution

can help to:

§ Provide affordable, easy to use and powerful Desktop Management Software.

§ Facilitate monitoring and tracking of Desktop and Server inventory system within

network

§ Achieve a higher internal operating efficiency and reduce Total Cost of Ownership

(TCO) through a complete and reliable TCO! Stream software.

§ To monitor and blocking of unauthorized software use in (Customer)

§ Efficient and convenient as visiting clients to resolve their problems.

§ To help IT Administrator to upgrade and install software through network

§ To download, manage and maintain latest Operating system patch

§ To monitor and track web site activity among users

§ Provide an online remote control problem resolution program that helps minimize

business inconvenience resulting from outbreak of technical problems in PCs.

§ Provide comprehensive asset report on hardware and software

§ Provide comprehensive helpdesk system for user and administrator to manage the issues

raised


3.0 Why Desktop Management System

A leading telecommunications service provider in Asia, with thousands of PCs

throughout their operation, saved millions of dollars a year by implementing a solution to help

them better manage TCO. A couple of years ago they decided that they badly needed a solution

to reduce the management cost of all these desktops.

In particular, this telecommunications company wanted to seek solutions to the

following pressing issues:

• When a problem is reported – when and how do you solve the problem for both

domestic and international branches?

• How to best deploy new applications?

• How many desktops do we have and what software are they running?

• How can we control the use of unauthorized software and prevent its installation in the

future?

Desktop management software (TCO!Stream) was employed across all group companies

and desktops. The modules utilized to solve these problems were; remote control, software

management (installation, distribution and version control) and asset management. The remote

control application was used for remote diagnostics. The asset management module allowed for

comprehensive inventory management across the organization, which facilitated for PC asset

consolidation, management and the reporting and prevention of illegal software being used by

employees. With the software management module all new software and applications could be

automatically distributed and installed from a central location.

Result:


TCO! Stream Return on Investment based on 500 PC - Before and After

Before After Expected ResultCollect Personal Computer Information on Hardware and Software

- Manually Collected by system administrator

- Hardware and Software inventory information are not accurate and consolidation take about 2 months

- Fully automated and stored into the database.

- Consolidation of inventory information take about 2 minutes

Effective & Efficient data collection

Time needed to generating Desktop report

Slow and ineffective Fast and Up to date data.

Reduce manpower time from 2 months to 2 minutes

Types of report to be generated Fixed format Multiple format with charts/graphs

Inventory Reports can be customized

Update Personal Hardware and Software inventory information

Update manually and need to take at least 1 month

Automatic update daily, weekly or monthly

Effective & Efficient data presentation

Manage and maintain changes of IT Assets

Not able to control or manage changes of IT asset

Changes of hardware and network information will be detected and recorded into database

Always keep track IT Asset changes and protect IT asset information

Detect & prevent illegal software activities and keep track software license status

Can not do it

- Keep track illegal software activities

- Keep track purchased software license status

- Blocking un-authorized software

Prevention for software piracy and protect company investment

Statistic & Analysis IT Assets - Manually process

- Data not accurate

- Time consuming to consolidate & analyze the PC inventory information

Fully Automated All inventory data and report will be very useful for preparing IT budget and presentation to management

PC Support On Site Visit User can instant Reduce manpower


support from administrator from remote side

and traveling cost and time

Software Upgrade On Site Visit Automatic Distributed

Reduce traveling cost and time

Processing Capability Low High Reduce ManpowerNetwork IP Management Maintain manually Maintain by system Reduce

administrative taskUnderstand resources in place and how they being used

Keep track manually Fully Automated Optimize Resources

Giving training to the staff Having a training class and gather all the staff

Using Remote Control

Reduce the training cost

Monitoring staff activities and internet usage

Can not do it

Application & Internet metering can keep track staff’s activities and internet usage

Improve staff productivity and monitor internet activities

Software UsageCan not do it

Application metering will capture the software usage time

Number of software license being maintain

Patches MaintenanceCan not do it

Patch management will manage patches update

Improve Security of user PC

Problem Log on Personal Computer

Can not do itProblem management by historical records

Prevent Repeated Problems

Message broadcast Bulletin board Instant messaging services

Send message to everyone immediately

Communication between user and administrator

Telephone Chatting tools Reduce telephone cost

Files collections Sending through email, sharing

File Transfer Save time


4.0 Advantages of TCO!Stream

TCO! Stream enables you to keep your mission-critical PC’s and servers running. It's

ideal for all sizes businesses: large organizations can use it at departmental level to monitor the

PC’s and server inventory status, prevent software piracy issues and remote control to support

remote branches or to complement the existing monitoring system; small-to-medium sized

businesses can use it as their all-in-one Desktop Management Solution.

The key benefits of TCO! Stream software are follow:

§ Ease to Use

§ Quick and Easy installation

§ Desktop Oriented

§ Balance Features

§ Lost cost of ownership

A) Ease of use

Server-oriented desktop management solutions tend to have a fairly complex and complicated

user interface. The user interface on these solutions can be likened to that of a commercial

airplane, which requires considerable training and expertise to properly use and operate. TCO!

Stream is an example of the move towards much simpler and easier-to-use interfaces. These can

be likened to that of a car, which the average person can operate and whose controls are

intuitively easy to understand. An intuitively easy-to-use interface makes it easier for those

non-technical managers that need to be able to monitor or manage desktop activity or assets to

do so. Of course, ease of use is important to ensuring a quick ROI.


B) Quick and easy installation

Server-oriented desktop management solutions usually require considerable time and effort to

get up and running. Often, consulting services must be hired to help with the implementation

and it can take weeks to get the solution up and running. TCO! Stream is an example of the

trend towards desktop management solutions that install quickly and easily. Installation time is

measured in minutes or hours, and no outside services are needed. The sooner the organization

can begin using a solution the sooner it can begin seeing a return on that investment. Since

outside services are usually not required and fewer internal resources are needed,

implementation costs are kept to a minimum.

C) Desktop Oriented

Traditionally, tools and solutions to help manage and monitor desktops across the enterprise

have been server-oriented applications offered by vendors of server systems management

solutions. TCO! Stream is an example of the new breed of desktop management solutions that

are desktop oriented, and built specifically to meet that need. While the application resides on

the server as well as the client, TCO! Stream was built from the ground up to address the needs

of desktop management from a desktop perspective.

D) Balanced Features

It is important that desktop management solutions provide a balanced set of features and

functions. Too many and the product is cumbersome and hard to use; too few and the product is

not able to perform all the roles required of a desktop management solution. Learning from

experience, vendors like Medialand have developed products like TCO!stream that provide the

right balance of features and functions so as to ensure a robust set of capabilities while still

being easy to use.


E) Low cost of ownership

When you think about Desktop Management Software, HP OpenView, IBM Tivoli or CISCO

WORKS are three solutions that come to mind quickly. However, according to the Enterprise

Systems Journal, network management systems like HP OpenView, Microsoft SMS, Novell

Zenwork or CA Concord or IBM Tivoli or CISCO WORKS are complex; they often cost

hundreds of thousands or even millions of dollars, depending on the size of your organization;

and can take an age to implement. So, why do these solutions cost so much and take so long to

implement? The answer is those software solutions are so jam-packed with features and

functionalities that most typical users never take advantage of. As the result, the software is

very complicated to implement; requires expensive servers, specialized trainings and skills to

set them in use, which in turn driving the total cost of ownership to millions of dollars.

Government Computer News recommended organizations should look into certain basic

functions when considering desktop management software.

TCO! Stream is a value-packed Desktop Management solution that offers essential

functionalities at affordable price. With minimum hardware, software and training costs, you

are dealing with a solution in the price not more than RM 500,000 – not millions! With TCO!

Stream, you can achieve a low total cost of ownership.


5.0 Desktop Management System Solution

TCO! Stream software is designed to address DMS requirement; helping Customer to capture and analyze ICT asset and PC inventory information, keep track user software and internet activities and usage, provide remote control support, automatic software distribution and Windows critical patches update to HQ and branches desktop user. Hence, Customer Head of IT department can analyze the statistic on hardware and software information easily. The proposed modules under TCO!Stream software included:

Hardware Inventory – Keep track all PC/Server hardware information, like serial number, OS, user information, memory, hard disk etc

Software Inventory – Detect illegal software activities within your organization

Software License Management – Analyse software licenses level within your organization

Network Inventory – Keep track IP segment and workgroup/domain information

Remote Control – Trouble shooting PC problem remotely via LAN or Intranet

Software/Application Metering – To set-up company software license policy and Internet web-site policy

Internet Metering - To monitor which sites are visited, by which user and for how long

Software Distribution/Deployment – Automatically install software or file to client PC remotely

Patch Management – Automatically push/install Windows patches into client PC remotely

AssetID Tracking System / Tatacara Pengurusan Aset (TPA)– Manage, and keep track IT equipment

Report Designer - Customize the inventory report according to Customer requirement

Helpdesk– Webbase helpdesk system to allow user submit their issue online


5.1 Hardware InventoryThe hardware information is gathered dynamically at a frequency to suite your

environment. In addition, in order to provide a full analysis of all hardware inventories.

TCO! Stream provides the ability to store data on obsolete or unused equipment as well

as providing alerts when PC specifications change, for example the amount of RAM

installed reduces.

§ Manage Hardware, including CPU, RAM, HDD, VGA and LAN card

§ Capture Service Tag / serial number for PC or notebook or server running

under Windows 2K PRO or above

§ History of hardware changes

§ Current status of hardware users

Figure 5.1.1: Information for particular individual PC


Figure5.1.2: Statistic report display on table format

5.2 Software Inventory and Software License Management

TCO! Stream features a powerful software inventory suite. The key components are the

ability to monitor and report the number of applications installed within the enterprise,

where they are located, license levels and which users currently utilize the application

§ Real-time report on applications installed within the enterprise

§ Information on software components

§ Software version control

§ Software license control

§ Registration of purchased software and authorized users

§ Current status of illegal software and unauthorized users

§ Warning message to users of illegal software

§ Stop users to launch any illegal software


Figure 5.2.1: Software Inventory screen layout

Figure5.2.2: Restriction on application


5.3 Network Inventory

TCO! Stream is systematic management of network equipment located between the

server and client. It keeps track the Current status of TCO! Stream clients, administrator

can view the user information based on IP segment / Workgroup

Figure5.3.1: Managing Network IP Segment


5.4 Remote Control

TCO! Stream provides best of breed PC remote control for the corporate enterprise. With

an install base of over 4,000,000 clients, TCO! Stream remote control is a proven solution

for Helpdesk and Remote Support. The features of remote control module are as follow:

§ Efficient trouble shooting tools such as 1:1 file transfer, chatting, send message

and inventory information display.

§ Quick, yet reliable, remote control

§ Good response times even in low-bandwidth

§ Allows for simultaneous remote control of many desktop computers

Figure 5.4.1: Select remote control Figure 5.4.2: Acknowledgement screenshot from client PC


5.5 Internet Metering

TCO! Stream delivers powerful yet simple to implement internet metering. The key

functionality of this tool allows a manager to monitor which sites are visited, by which

user and for how long. Once identified, the IT manager can create lists of unauthorized

sites that can then be restricted from general user access, this can be as a blanket policy,

or for certain user groups, or for selected hours of the day.

§ Monitor status of web site connections and use (by user & by URL)

§ Automatic collection of metering results

§ Restrict access to improper web sites

§ Set monitoring activity period (by day or schedule)

§ Forced movement to the default URL / Warning message against access to a

restricted URL

Figure 5.5.1: Web Metering Result


5.6 Software / Application Metering

Identifying what applications are deployed throughout your enterprise may service

certain reporting requirements, but for a fuller picture and to allow effective license

control, the IT manager also needs up to date information on when applications are

being used, by who and how these totals equate to their corporate licenses. TCO! Stream

provides a set of easy to use tools to facilitate this reporting

§ Monitor status of software use (by user, by schedule, by application)

§ Automatic collection of metering results

§ Set monitoring activity period (by day or schedule)

§ Edit list of software applications

Figure 5.6.1: Application Metering Result


5.7 Software Distribution

TCO! Stream has a powerful yet simple deployment suite. In a matter of minutes a user can

create application packs ready for deployment to any number of systems. These can be "Pushed"

onto users systems, "Pulled" by the users or scheduled for delivery at a pre-defined time.

§ Rapid software distribution across LANs and WANs

§ Real-time monitoring of software distribution status

§ Various distribution option (Pull, Push, Schedule)

§ Various distribution methods (by OS, by organization, by department)

§ Automatic execution after distribution

§ Automatic installation after distribution

Figure 5.7.1: Software distribution screenshot


5.8 Policy Control

TCO! Stream provides the solution of policy control for the organization that does not run

Domain Controller or Active Directory. Without the present of Active Directory, it will be

almost impossible to manage all the user policy. TCO! Stream provides the solution to control

the policy in term of:

§ Disable Control Panel

§ Disable Read or Write to USB Storage

§ Prevent changes of IP Address

§ Disable Registry

§ Disable My Computer’s Properties

§ Disable RUN command

§ Disable Right-Click on desktop

Figure 5.8.1: Policy Control Screenshot


5.9 Patch Management

TCO! Stream provides an effective, automated way to identify security vulnerabilities,

and then collects and deploys security patches to client PCs across the organization.

Other features like:

§ Automatically downloads critical updates and service packs for Windows

§ Helps protect an organization's entire system from such security vulnerabilities

§ Helps in the analysis, collection, and distribution of patches and updates for both

Windows operating system and general application software.

§ Supports a wide variety of Windows OS, hardware and software vendors’

patches, as well as specific user-defined applications’ patches, managing those

patches centrally.

Figure 5.9.1: Patches Status Result.


5.9.1 Patch Management Concept

Figure 5.9.2: Patches Management Conceptual Diagram

TCO! Stream provides an effective, automated way to identify security

vulnerabilities and deploys security patches to client PCs across the organization. Figure

5.9.2 show how patch management server are setup and how it’s helps IT administrator

during patch deployment.

Hotpatch Server (Hosted by Medialand – http://hotpatch.medialand.net :8080)

was use as the main patch server for TCO!Stream Top Server within an organization.

Once the TCO!Stream Top Server is setuped, it need to connect to Hotpatch Server

through port 80 (HTTP Protocol) to download the latest Windows Update available.

Administrators have option to select which version of Windows (Windows 2000,

Windows XP, Windows 2003 & Windows 2003 Data Center) and which category of

patch (Service Packs, Updates, Critical Updates, Features Packs, Security Updates and

Update Rollups) to be download to TCO!Stream Top Server. A Patch Management


http://hotpatch.medialand.net/

administrator will be assign to maintain the patches available from Windows Updates.

Besides, he also responsible to define and manage which Windows patches is suitable to

be deploying within the organization.

A Patch Intermediate server is required if patch management are rolled up to PC

at the branches. The purposes of patch intermediate server are to reduce direct connect

from client back to Top Server in HQ. By doing that, less connection is issued from

branches to HQ and result of lower bandwidth usage is required within the Wide Area

Network. Patch Intermediate server will pull the patches available from TCO!Stream

Top Server base on the policy configured by Administrator at branches.

Finally, client will download and install the patch automatically base on the

patch authorization configured by Administrator.


5.10 Report Designer

Report Designer is an application tool that allows you to interface with the company-

wide database to easily create and view data on screen or print them out in various

output formats. Report Designer supports Windows standard user interface and

WYSIWYG (What You See Is What You Get) so you can create report templates as

easily as using a word processor.

§ GUI Environment Similar to a Word Processor

§ Enable Easy Creation of Printable Report Forms Without Any Special

Knowledge

§ Quick and Easy Creation of Many Type of Reports

§ Enable Easy Creation of Statistical Analysis and Reports


Figure 5.10.1: PC audit report


Figure 5.10.2: Software Inventory Report

Figure 5.10.3: Microsoft Office Inventory Report


Figure 5.10.4: Top 10 Website visited by user.


Figure 5.10.5: Application Usage by user.


Figure 5.10.6: Blocked Application attempt report


5.11 AssetID Tracking System

AssetID Tracking system is an application tool that allows users to key in asset

information. Information can also be obtained using the import tool that is connected to

TCO database. With this tool, users would be able to:

§ Create a complete, accurate and updated database.

§ Ease in identifying and monitoring.

§ Identify the condition of asset.

§ Enable easy maintenance, discarding and change of assets.

Figure 5.11.1 Example to insert new information.


Figure 5.11.2: Software that captured from TCO database.

Figure 5.11.3: Asset Management


Figure 5.11.4: Inventory Report

Figure 5.11.5: Asset Tagging


5.11 Tatacara Pengurusan Aset (TPA)

Tatacara Pengurusan Aset is an application tool that allows users to key in asset

information. The information is based on Tatacara Pengurusan Aset Alih Kerajaan

(TPA). The forms format used are KEW.PA-2, KEW.PA-3, KEW.PA-4, KEW.PA-5,

KEW.PA-6 and KEW.PA-8. Information can also be obtained using the import tool that

is connected to TCO database. With this tool, users would be able to:

§ Create a complete, accurate and updated database.

§ Ease in identifying and monitoring.

§ Identify the condition of asset.

§ Enable easy maintenance, discarding and change of assets.

Figure 5.11.1: Input Borang KEWPA2


Figure 5.11.2: Daftar Pergerakan Harta / Inventori

Figure 5.11.3: Laporan Daftar Harta Modal


5.12 Helpdesk System

TCO!Stream features a powerful yet easy to use module for the corporate Helpdesk,

available on its own with just the TCO inventory module or as part of our overall

management suite. TCO! Helpdesk is a fully Web Based solution providing detailed

recording and tracking of user's Help requests as well as a number of unique features

enhancements

§ Prioritized Help Requests and easy operator allocation.

§ Profiled Operator access and customized functionality

§ Detailed reporting and quick report wizards

§ Real Time Corporate Status reports - total calls in, status of calls, Average

resolution time and more

§ Full Hardware and Software Inventory information for each user's system

§ Ongoing history by user for all previous support requests


HelpBox system operates under the basis of the Local Network and is divided into the user group,

Admin group, and Super Admin group. The online problem resolution process works according to

the following procedures:

1) Outbreak of a Problem: A problem is found in the user’s PC.

2) Submit a Problem via Web: The user submits the details about the problem.

3) Problem Classification/Allocation: The submitted problem report is classified

and allocated to the appropriate Admin group (based on problem location &

type).

4) Problem Transfer to each departmental Admin: Problems that have been

classified are transferred to each departmental Admin accordingly.

5) Remote Control Problem Resolution Service: Problems are handled using

the remote control tool.

6) Send Problem Resolution Result: The resolution details recorded in solving

the problems are sent to the HelpBox server.

7) Send Happy Call: Once the problem has been completely taken care of, the

satisfaction evaluation request about the resolution result is sent to the user

from the HelpBox server.

8) Report/Check Result: The Super Admin logs into the HelpBox server to

confirm the problem report list and produce various reports.


Figure 5.12.1: Helpdesk Problem Submission

Figure 5.12.2: Helpdesk Problem Submission list


Figure 5.12.3: Helpdesk Problem Type Management

Figure 5.12.4: Report by Solved Rate


Figure 5.12.5: Report by Solved Time

Figure 5.12.6: Report by Administrators


6.0 Implementation Approach

6.1 Project Implementation Plan

The project will be implemented at five (5) phases as shown as following diagram.

These phases are inter-dependent to each other, and they supplement the controls of the

implementation.

The key approach and deliverables for each of these phases are indicated as below.


Administrator Training

Testing&

Commissioning

SystemInstallation

&Customization

Requirement Study

C

yc

lic

al

Planning &ResourcesAllocation


Requirement Study

LAN & WAN AnalysisScoping and Detailed DesignEnvironmental Study

1

Detailed Project DesignNetwork connection study

Planning & Resource Allocation

Define the role for this projectDefine project communicationDefine project standard

Assign team member roles & responsibilities

Planning for Risk

2

Identify type of roles and responsibilities for the project

Defining a reporting structure under which team members operate, procedures to elevate project issues, regular mandated status meetings, and any other project-specific communication standards

Identify risk on project and reducing it.

SystemInstallation

&Customization

TCO Top Server installation and client configurationCustomizing the solution

3

Install TCO!Stream Top Server and console

Installation of TCO ClientsCustomize the solution to suit

into the environment

Testing & Commissioning

Reconfiguration AssistanceTesting Solution Deployment4

Post ReviewingCommissioning

Stages Approach Key Deliverables

Administrator

Trainingadministration Training to IT staffs5

Training on TCO!Stream and reporting system

7.0 Requirement Study

7.1 TCO!Stream Server Requirement

• Intel Quad Core Pentium Xeon processor (32bits)• 2GB DD2 RAM • DVD-RW ROM drive and Floppy Drive• 100Mbps or Gigabit network connection• 160 GB HDD (C Drive for OS, D Drive for Data) (RAID 5)• Windows 2003 Server (32bits) standard edition + 5 clients • Microsoft SQL 2005 Server standard (32bits) edition + 5 clients • One (1) Static IP Address and define proper Computer Name

a. IP Address given must be able connect to Internet directly.

b. Open the following ports on Network Firewall

i. Web Server – 80(TCP), 8888(TCP)

ii. TCO!Stream Server – 3511(TCP), 3526(TCP), 3510(TCP),

3523(TCP), 3500(TCP), 3501(TCP), 3521(TCP),

3522(TCP),3524(TCP), 3525(TCP), 5900(TCP), 3527(TCP),

5405(UDP), 1505(TCP), 445(TCP), 137(TCP), 139(TCP),148(TCP)

iii. SQL Server – 1433(TCP)

iv. ICMP Ping have to enable in order for the PC and Server to

communicate

7.2 TCO!Stream Console Requirement

a. Any PC which required to install the TCO!Stream Console must able to communicate with TCO!Stream Top Server.

b. PC must login with Administrator Privilege.

c. Internet Explorer must be version 5.5 and above.

d. Firewall for the PC must be Off during console installation


7.3 Client’s PC Requirement

a. Every PC which need to install with TCO!Stream agent must be able to communicate with the TCO!Stream Top Server

b. Client must using OS Windows 95, 98, NT, 2000, XP, 2000 server, 2003

server, Vista, Windows 7 and Windows 2008 Server

c. Client’s PC Windows Firewall Must be enable File and Printer during the agent installation

d. Provide a STADARDIZE Local / Domain Administrator Password for the PC which going to install with TCO!Stream Client

e. Client PC must be VIRUS Free and having administrator privilege

f. Client PC must install with THIRD PARTY FIREWALL must allow port:

3511(TCP), 3526(TCP), 3510(TCP), 3523(TCP), 3500(TCP), 3501(TCP),

3521(TCP), 3522(TCP), 3524(TCP), 3525(TCP), 5900(TCP), 3527(TCP),

5405(UDP), 1505(TCP), 445(TCP), 137(TCP), 139(TCP), 148(TCP)

g. File and Printer Sharing (445(TCP), 137(TCP), 139(TCP), 148(TCP))

are required during client installation if REMOTE PUSH IN method is apply.


8.0 TCO!Stream Customer Reference

PLEASE OBTAIN FROM THE SERVER THE LATEST CUSTOMER REF


Documents

TCO! STREAM SOFTWARE PROPOSAL - …wtech.com.my/webresource/public/TCO_Proposal_WSSB.pdf · TCO! STREAM SOFTWARE PROPOSAL Prepared for: Prepared by: CUSTOMERLOGO CUSTOMER Aras 3-6,