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MICHAEL LEACH121 Ilyssa Way - Staten Island, New York 10312
(347-882-8055) [email protected]
OBJECTIVE:
To pursue a position in HVAC to grow and be an outstanding contribution to a team as well as for the business.
SUMMARY OF QUALIFICATIONS:
Highly motivated and team oriented with strong analytical skills. Over six years of experience in customer relations and technical support. Adaptable to arising challenges without compromising work ethics. Interact effectively with co-workers and the public. EXPERIENCE:
ProSource Technology, Staten Island, NY July 2013 - February 2016 IT Specialist / Database Document Specialist
• Developed a protocol to help measure database performance and to focus in on problem areas.• Supported database performance by monitoring database performance; evaluating and resolving
processing and programming problems; designing database management tools; and answering user questions.
• Made sure company database was secure by preparing access and control policies and procedures; also implemented disaster recovery procedures.
• Contributed expertise to applications, operations, and technical support teams.• Participated in educational opportunities, when available and professional publications.
• Responsible for constantly growing and maintaining personal and professional networks. • Ability to do the VB.Net, SQL, ASP.NET & Java for moving to a web-based solution.
Best Buy, Staten Island, NY November 2010 – April 2013Advanced Repair Agent/ Operations Agent
• Promoted from seasonal to permanent position within a 2 month period.
• Product add-ons up 22 percent over 4 month time frame.
• Provided troubleshooting on technical issues, PC repairs, networking, data rescue and software repair.
• Rebuilt all Windows ME/98/2000/XP/Vista/7/8 operating systems back to original factory settings.
Target, Staten Island, NY January 2009 - March 2010Head Electronic Specialist
• Assistant supervisor in electronics department.
• Down stocked items, set planograms and kept the department organized.
• Educated customers in their product selection.
• Voted employee of the month two times in 2010.
Circuit City, Staten Island, NY May 2006 - December 2008Supervisor of Firedog/Computer Technician
• Promoted from computer technician to supervisor of firedog within a one year time frame.• In charge of scheduling, assessing pay raises, and coaching coworkers on sales techniques.• Keeping department fully staffed to 6 members to provide quick customer transactions.• Customer complaints down 25 percent while providing great customer satisfaction.
COMPUTER SKILLS: • Programming Languages: .Net Framework (including VBA, VB.NET, C#, ASP.NET),
Java, SQL, XML, HTML, HTML5 • Operating Systems: All windows platforms.• Software: Microsoft Office Suite 2007-2013, Crystal Reports, Microsoft Reporting
Services, Microsoft Share point.• Database: Microsoft SQL Server 2008 or later, Microsoft Access.
EDUCATION:
Tottenville High school, Staten Island, NY 2003-2007 High school Diploma/Regents Diploma
Technical Career Institute College of Technology, New York, NY 2015 -PresentHVAC-CRR-Heating, Ventilation, Air Conditioning and Refrigeration TechnologyEstimated Graduation Associates Degree 2016
CERTIFICATES:
OSHA 10HR Certified 08/20/2014 36-004937843
