TASTAFE STUDENT INFORMATION GUIDE 2020 · 2020-05-13 · Keep it as a handy reference to your rights and responsibilities as a student, information about assessment and results, work

www.tastafe.tas.edu.au

TASTAFE STUDENT INFORMATION GUIDE 2020

DISCLAIMERThe information contained in this publication is correct at the time of printing (November 2019). Every effort has been made to ensure details are correct and accurate, however TasTAFE reserves the right to change information without notice. For all current information and course details, please visit www.tastafe.tas.edu.au or call us on 1300 655 307.

ACKNOWLEDGEMENT OF COUNTRYWe acknowledge the Palawa people as the traditional custodians of the land on which we learn and work together and are committed to building relationships and opportunities for all Aboriginal and Torres Strait Islander people in our region.

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CONTENTSWelcome 3

Top 10 reasons why TasTAFE is a great choice! 4

TasTAFE locations 5

Section one: My TasTAFE 7

General enquiries 7 Client Services 7 TasTAFE contact information 7 SMS and the National Relay Service 7 My facilities 8 Accommodation 8 Cafes 8 Bookshops 8 Child care 8 Parking 9

Section two: My enrolment 11

UniqueStudentIdentifier 11 Student ID card 11 Change of details 11 Fees and other charges 11 Course-based fees 12 Census dates 12 VET Student Loans – Diploma and

Advanced Diploma Loan Scheme 12 Concessions 12 Payment options 13 Failure to pay debts 13 Refunds 14 Withdrawals 14 Discontinued programs 14 Financial assistance 15 Childcare Subsidy 15

Section three: My rights and responsibilities 17

TasTAFE Code of Conduct 17 Student rights and responsibilities 17 Discrimination and harassment 18 Attendance and punctuality 18 International students on a Student Visa 18 Academic misconduct (plagiarism, collusion

and cheating) 19 Work, Health and Safety Requirements 19 Insurance coverage for students 20 First aid 20 Children and infants on campus 20 Animals on campus 20 Fire and evacuation 21 No smoking 21 Campus speed limits 21 Alcohol and drugs 21 Complaints and feedback 22 How to submit a complaint 22 I’ve submitted a written complaint…

what happens now? 22 Complaints review process 22 Feedback 23 Personal information 23

TASTAFE STUDENT INFORMATION GUIDE 2020 1

Section four: My study 25

Recognition of prior learning and skills 25 What gets recognised? 25 What sort of evidence is needed? 25 The recognition process 25 Credit transfer 25 Links to university 26 Assessment and results 26 Assessment guidelines 26 Gathering evidence 26 Assessment policy 27 Copyright 27 Awarding outcomes 27 Assessment appeals 27 ReplacementCertificates 27 Work placements 28 Computers, internet access and email 28 Bring your own technology 28 Learning management system 28 Office365 28 Emerging technologies 29 Social media guidelines 29 Internet and email usage 29

Section five: My support 31

Libraries 31 Preparation programs 31 What do preparation programs include? 31 Literary and numeracy support 32 Counselling 32 Disability support 32 Support for Aboriginal and Torres Strait

Islander Students 33 Support for TasTAFE Apprentices

and Trainees 34 International students 34 Diversity and inclusion 35

Student induction checklist 36

Orientation 36 General introduction 36 Conduct requirements 36 Managing your study 36 Support 36

Academic calendar 2020–2022 37


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Welcome to TasTAFE and congratulations for choosing to train with Tasmania’s largest registered provider of vocational education and training.At TasTAFE we aim to provide a welcoming learning environment for all our students that acknowledges and values diversity, enables you to feel valued, respected and safe, and is inclusive of all differences.

Regardless of whether you are launching your career, looking to gain new skills or are wanting a complete career change, TasTAFE offers a wide range of opportunities for you to gain the skills you need for the job you want.

Ourqualificationsincludeamixoftechnicalexpertiseandrelevantlifeskills,withlotsofhands-onpracticalexperience.Masteringthetechnicalskillsneeded for your future career is important, but so is developing a winning combination of teamwork, communication and problem-solving skills… and we’re looking forward to sharing with you just what Tasmania’s leading employers are looking for!Our focus is on providing you with real-world training that is nationally accredited and aligned to the needs of Tasmania’s many diverse industries. This means that on completion of a TasTAFE qualification,you’llbewalkingawaywiththeskillsand knowledge currently in demand within your chosenfieldofstudy.You might be interested to know that vocational graduates can earn wages comparable to – if not exceeding–universitygraduates,withanaveragefull-time income of about $56 000 compared to $54 000 for a university graduate. (Not bad, huh?)

WELCOMEWe also have a strong emphasis on connecting you to the support services you might need at different stagesofyourlearningexperienceatTasTAFE.Ifyouneed additional support with your literacy, numeracy orstudyskills,adviceaboutfinancialassistanceorcareer planning… our TasTAFE staff members are available to help you every step of the way.

This 2020 Student Information Guide provides you with everything you need to know to begin your studies at TasTAFE.

Keep it as a handy reference to your rights and responsibilities as a student, information about assessment and results, work health and safety obligations and the different types of support available to help you achieve your goals.

For more detailed information check out the website: www.tastafe.tas.edu.au or give us a call on 1300 655 307.


Accredited and nationally recognised – TasTAFE offers over 200 nationally accredited and industry-endorsedqualificationsfromCertificate1toAdvancedDiploma level, as well as wide range of short courses and skill sets.

Real-life learning – our courses focus on hands-on, practical learning… think training in simulated work environments, work placements within industry and real-world projects in the community.

Learn from the best – our teachers are industry professionals and love tosharetheirexperience,skillsandpassionwiththenextgenerationofskilled workers.

Links with industry – our partnerships with industry leaders ensure our training is relevant, meets local demand and gets you job ready.

Specialist facilities – our campuses boast industry-standard facilities and equipment. Some campuses also host specialist facilities such as our working farm, restaurants and cafes, hair and beauty salons, student IT help-desk and automotive and construction workshops.

Recognition for prior learning and skills – you may be able to fast track your studies by having your previous skills and knowledge recognised, or be awarded advanced standing or credit transfer for further study for higher level vocational qualificationsoratuniversity.

TOP 10 REASONS WHY TASTAFE IS A GREAT CHOICE!

Affordable – tuition fees are heavily subsided by the Tasmanian Government and further subsidies are available for students that hold a concession card. Students undertaking Diploma or Advanced Diplomaqualificationsmaybeeligible for the Commonwealth VET Student Loans scheme and be able to defer tuition fees.

Diversity – at TasTAFE you’ll be learning alongside students of all ages and at all stages of their career pathway. From school leavers to career changers, or simply people who just want to learn something new… your network is set to expand!

Support – if you are having troubles, our Student Support team is here to lend a hand with everything from counsellingtofinancialassistance,career planning and providing advice on study support options to help youthroughyourqualification.

Access and equity – we are committed to access and equity in the provision of vocational education and training and recognise our obligations under a range of legislation.


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TasTAFE campuses and training facilitiesTasTAFE operates from a number of campuses and training facilities across the state.ClientServicesofficesareopenbetween8:30amand4:30pm,MondaytoFridayateachofoursevencampuses*.Mosttrainingfacilitiesoffergeneralfrontofficereceptionservices,butdonottakeenrolmentpayments.

Campbell Street Campus*

Clarence Campus*

Drysdale Campus*

Creative Arts Training Facility, Hunter Street

Drysdale Butchery Training Facility, Glenorchy

Drysdale Training Facility, Claremont College

Metal Engineering Training Facility, Bender Drive

Plumbing and Refrigeration Training Facility, Claremont

Tasmanian Prison Service Training Facility, Risdon

Burnie Campus*

Freer Farm Training Facility, Burnie

Alanvale Campus*

Drysdale Campus*

Launceston Campus*

Creative Arts Training Facility, Inveresk

Health, Aged Care and Disability Training Facility, Launceston

Devonport Campus*

Drysdale Cookery andBakery Training Facility, Providore Place

NORTH WEST• *Burnie Campus –

41-43 Mooreville Road, Burnie• Freer Farm Training Facility

– Mooreville Road, Burnie • *Devonport Campus

(including Drysdale North West) – 20-36 Valley Road, Devonport

• Drysdale Cookery and Bakery Training Facility – Providore Place, Market Square, 17 Oldaker Street, Devonport

NORTH• *Alanvale Campus –

54A Alanvale Road, Newnham• *Drysdale Campus

Launceston – 93 Paterson Street, Launceston

• *Launceston Campus – 10-16 Wellington Street, Launceston

• Creative Arts Training Facility Inveresk – Invermay Road, Invermay

• Health, Aged Care and Disability Training Facility, Launceston – corner of Paterson and Wellington Streets, Launceston

SOUTH• *Campbell Street Campus –

75 Campbell Street, Hobart• *Clarence Campus –

4a Bounty Street, Warrane• *Drysdale Campus Hobart –

59 Collins Street, Hobart

• Creative Arts Training Facility Hunter Street – Hunter Street, Hobart

• Drysdale Butchery Training Facility – Hobart Showground, 2 Howard Road, Glenorchy

• Drysdale Training Facility Claremont College – 61 Link Road, Claremont

• Metal Engineering Training Facility – 8 Bender Drive, Derwent Park

• Plumbing and Refrigeration Training Facility – 61 Link Road, Claremont

• Tasmanian Prison Service Training Facility – Risdon, Hobart.



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General enquiriesIf you have already enrolled at TasTAFE and have general questions about your course, access to facilities or other study-related matters, please talk to your teacher or administrative support staff memberinthefirstinstance.

Client ServicesIf you need information on courses, enrolment or student support, please contact Client Services by dropping into a campus, calling 1300 655 307 or emailing [email protected] Client Services staff will be able to put you in contact with the right person or help you directly with the following services:• course enquiries• processing your enrolment• receipting your payment of fees• setting up your Instalment Plan/Centrepay if

required• issuing you with a Student ID card (which also

doubles as your library card and allows accessto photocopiers and printers)

• making an appointment for you to see a StudentCounsellororDisabilityLiaisonOfficer

• providing you with your Statement of Results• updating your address/contact details• lost and found property• any other general enquiries and information.

SECTION ONE: MY TASTAFETasTAFE contact information• Phone: 1300 655 307

• Email: [email protected]

• Website: www.tastafe.tas.edu.au

• Postal address:South:GPOBox2015,Hobart,7001North: POBox1308,Launceston,7250North West: POBox1234,Burnie,7320

Connect with us:• facebook.com/tastafe• twitter.com/TasTAFEedu• instagram.com/tastafe

SMS and the National Relay Service

For students who are deaf, hearing or speech-impaired, please call the National Relay Service on 13 36 77 and then dial 1300 655 307.You can also access information and support via the National Relay Website: http://www.relayservice.gov.au/.


My facilities

Accommodation

Student accommodation is available in Launceston and Hobart.For more information about the accommodation, or to get in touch with one of the residences, please contact us on 1300 655 307.• Alanvale: Student residences at Alanvale

Campus (Launceston) provide comfortable,convenient accommodation in self-containedmotel-style units. Students are required to self-cater. Weekend accommodation is not providedfor students under the age of 18.

• Clarence: Student residences at ClarenceCampus (Hobart) provide comfortable,convenient accommodation in self-containedmotel-style units. Students are required to self-cater. Weekend accommodation is not providedfor students under the age of 18.

Cafes

Cafés/canteens are onsite at Alanvale, Devonport, Burnie and Clarence campuses, with limited refreshments provided by Supply Bookshop at the Campbell Street Campus. Opening hours vary across campuses. For opening times at your local campus, including holiday opening hours, please check with your local venue.

Bookshops

Bookshopssellingtextbooks,stationeryandothermaterials are connected to Launceston and Hobart campuses.• North: Petrarch’s Bookshop, 89 Brisbane Street,

Launceston (Tourism and Hospitality students).Open Monday to Friday 8:30am to 5:30pm,Saturdays 9:00am to 5:00pm, Sundays 10:00amto 4:00pm.Phone: 6331 8088.

• South: Supply Bookshop, 75 Campbell Street,Hobart. Open Monday to Thursday 8:30amto 4:00pm, Fridays 8:30am to 2:00pm.Phone: 6165 6114.

Child care

Privately operated child care centres are located near the Alanvale and Clarence campuses, offering child care services from Monday to Friday. There is often high demand for these services and enquiries should be made directly to the child care centre.• North: Lady Gowrie Child Care Centre

(nexttoAlanvaleCampus)• North West: Devonport Child Care Centre Inc

– MalangennaChildren'sCentre(nexttoDevonport Campus)

• South: Flagstaff Gully Child Care Centre(nexttoClarenceCampus).

A range of other child care services are available and located in all regions, including long day care, family day care and out of school hour’s care. Details of available services can be found on the Australian Government’s Child Care Finder website: www.childcarefinder.gov.au. This website also includes information about services, fee assistance etc.


Parking

Parking at TasTAFE is offered at the following campuses:North:

• Alanvale Campus – on-site parking is available free of charge.

• Drysdale Campus/Launceston Campus and Training Facility – paid council parking is available by meter at the front of the campus, Bathurst Street car park and nearby Paterson Street car park.

• Inveresk Training Facility – paid council parking is available at the front of the campus.

North West:

• Parking is available free of charge at the Burnie and Devonport campuses.

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South:

• Bender Drive, Clarence and Claremont Training Facilities–extensivefreestudentparkingisavailable.

• Campbell Street Campus – paid council parking is available by meter and nearby in Argyle Street car park.

• Hunter Street Training Facility– onsite, limited shared voucher parking is available. Permits required, available after enrolment.

Allocated areas for disability parking are available for students who have a current Transport Access Scheme permit. To access these spaces, please contact the Disability LiaisonOfficerinyourregionorrequestanappointment through Client Services by calling 1300 655 307.



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SECTION TWO: MY ENROLMENTUnique Student Identifier – why is it so important?All students studying within Australia who undertake accredited vocational education and training must holdaUniqueStudentIdentifier(USI).If you are planning to study accredited training with TasTAFE you must provide your USI or you will not be able to begin your training.To create your USI, visit www.usi.gov.au and follow the instructions online – it will only take you about 5 minutes to complete. Then, make sure you have your USI number with you to complete your application at TasTAFE.Your USI will give you access to your online account which will help you keep all of your training records togetherandensuresthatlostqualificationswillbeathing of the past.If you don’t provide TasTAFE with your USI at enrolment, we cannot, by law, issue you a Certificate,StatementofAttainmentorTranscriptfor your accredited training.Go to www.usi.gov.au or speak to a staff member if you need assistance.

Student ID cardGenerally, you must be enrolled in a course of at leastsixweekstoqualifyforaStudentIDcard.You will need to provide your USI at the time of enrolmentandalsoproducesufficientevidenceofidentity before being issued with your Student ID card.Photoidentificationisthepreferredmethod.Your Student ID card lists your ‘base’ campus where mostofyourclasseswillbeheldandanexpirydate in accordance to the length of your course. It serves as your library card as well as a form of general ID that can be used as evidence of being a student,allowingyoutobenefitfromconcessionalrates for transport, movies, general admissions etc. It also allows you access to TasTAFE printers and photocopiers.

Change of detailsTo make sure that you receive important information and communications from TasTAFE, it’s vital that you let us know if you change your name and/or address.If you need to update or change your details, please contactyourclosestClientServicesofficeandcomplete the Change to Personal Information form.

Fees and other chargesThe Government provides generous levels of support to enable TasTAFE to offer much of its training on a subsidised basis.The fee you pay at TasTAFE will depend on the course you choose and may vary depending on the level of government subsidy available, the cost of delivery, any previous study you have undertaken and your personal circumstances.

Your tuition fees will cover the basic materials needed in most subjects and programs, however there may be some additionalexpensesyouneedtobudgetfor(suchastextbooksorprotectiveclothing) depending on your course.

Commercial training and short courses are not generally subsidised and will require you to pay your fees in full, prior to commencing your course.If you are enrolling in a vocational preparation program you will not be required to pay any fees.Student tuition fees for 2020 programs are available from the fees and payments page on the TasTAFE website: www.tastafe.tas.edu.au/future/fees-and-payments.For more information about course costs, please contact our Information Service Centre on 1300 655 307.


Course-based fees

TasTAFE’sfeestructureisbasedonaqualification-based fee, which means that you pay for your qualificationasawhole,notindividualunits.If your course is longer than 12 months, your total fee will be broken down into an annual fee with the second (and any subsequent fees) falling due on the ‘anniversary’ofyourfirstinvoice.Concession fees are charged on a 12-monthly basis.Contact our Information Service Centre on 1300 655 307 for more information.

Census dates When you enrol in a course, you will be provided with a nominated census/withdrawal date. This date is the last date by which you can withdraw from your course and obtain a full refund of your tuition fees. However, if you do notfinanciallycommittoyourcoursebyyour nominated census date, you may be formally withdrawn by TasTAFE and you will need to re-enrol. For students who have a VET Student Loan, your census date and withdrawal date is the same date. If you withdraw from your course after this date, you will incur a debt. All students studying a Diploma need to have a VET Student Loan in place or paid in full by this census date, if not, your enrolment may be formally withdrawn. See the sections on Refunds and Withdrawals (p14) for more information.

VET Student Loans – Diploma and Advanced Diploma Loan Scheme

VET Student Loans is a Commonwealth loan scheme that allows eligible Diploma and Advanced Diploma students to defer tuition fees. Repayments are income tested.VET Student Loan amounts are capped by qualificationandstudentsmustalsomeetacademicand eligibility requirements. Information on academic and eligibility requirements, thefulllistofqualificationsandhowmuchyoucanborrow is available from www.tastafe.tas.edu.au/future/fees-and-payments/vetstudentloans.If for any reason you choose not to take up a VET Student Loan, payment of your tuition fee is required by the nominated census/withdrawal date. You will be progressively invoiced for tuition fees based on your planned units of study over the period of your course.Non-payment of invoiced fees by the census/withdrawal date will result in your enrolment being cancelled and your enrolment will only be re-activated on full payment of your outstanding fees.

Future fee arrangements will need to be negotiated with the option to take up a VET Student Loan.More information on the VET Student Loan scheme is provided by the Federal Government at www.education.gov.au/vet-student-loans, but if you have any questions, please feel free to speak to our Client Services staff, a delivery team member or email us at [email protected].

Concessions

At TasTAFE, we offer fee concessions based on your (or your family’s) Centrelink status.You may be eligible for a concession if you:• are receiving a Centrelink allowance such as

Newstart, Youth Allowance, Disability SupportPension, a pension, Austudy or Abstudy

• are listed on a current Centrelink Card as adependent

• have a Health Care Card.


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To claim a concession, simply produce Centrelink evidencerelevanttoyourbenefit/allowanceatthetime of enrolment.It is your responsibility to advise Centrelink of any changes to your total weekly study hours. Changes may affect your eligibility for payments and the conditions associated with your payments.Concessions apply to fees for trainees and apprentices that meet the above criteria.Please note: No concession is available for commercialtrainingorqualificationsatDiplomalevelandabove.Otherlearningmaterialssuchastextbooks and protective clothing are not covered by concessions.

Payment options

For subsidised courses, student tuition fees should be paid in full at the time of enrolment, or your nominated census/withdrawal date, at the latest.Alternatively, you can choose to commit to a payment instalment plan after paying an initial 25%deposit.Thispaymentplancannotexceedthelength of the course (or within 12 months if you are paying an annual fee), and must be agreed upon by your nominated census/withdrawal date. Payment plans are not offered for Diploma or Advanced Diplomaqualifications.

You can use credit card, cash, cheque or EFTPOS to make your payment in person, or alternatively, you may wish to pay at any Service Tasmania branch or via BPAY. For qualificationsatDiplomalevelandabove,you have the option of using the VET Student Loan deferred payment model.

If there are any additional charges associated with yourcourse,thesewillnormallybeexpectedtobepaid prior to commencing your course, unless an alternative date has been stipulated.StudentsinreceiptofCentrelinkbenefitsmaychoose to pay using the Centrepay direct debit option (Centrepay) whereby deductions are made directlyfromyourCentrelinkbenefits.Youwillstillneed to have all fees paid off by the end of your course or within 12 months if paying off an annual fee. These arrangements need to be authorised by Client Services or by phoning 1300 655 307. Commercial courses or short courses should have all fees and charges paid up front at the time of enrolment, however, payment plans are available forstudentsonrequest(excludingDiplomaandAdvancedDiplomaqualificationsandinternationalstudents). For more information, please contact Client Services or phone 1300 655 307. Failure to pay your fees or to have an agreed payment plan in place by your nominated census/withdrawal date will result in your enrolment being terminated. You will only be able to be re-enrolled if you pay the outstanding fees or enter an agreed payment plan with an upfront 25% deposit.

Failure to pay debts

Ifyoufailtopayyourfeesbeforeyoufinishyourcourse, it will prevent you from receiving your qualification.QualificationsatDiplomalevelandabovewillbesubject to formal census dates and refunds will only be available if you formally withdraw from study prior to the census date relevant to your course. Testamurs and/or Statements of Attainment will only be issued once the fees for your course have been paid in full.Failure to pay debts will also result in you not being permitted to enrol in any subsequent TasTAFE courses until the debt has been cleared or an agreed payment plan with a 25% deposit is in place. Outstanding debts may be referred to our debt collectors.Ifyouareexperiencingdifficultiesinpaying your fees, please make an appointment at Client Services to speak with one of our Student Counsellors and discuss your options.


Refunds

In 2020, you may withdraw from your course prior to the course census date and receive a full refund of the tuition fees you have paid/or are payable. Your census date is calculated on 20% of the scheduled training. If you have already been assessed in a unit ofcompetencyinyourqualificationpriortothisdate, you will be entitled to an 80% refund.Your nominated census date will be provided at the time of enrolment.You will not be eligible for a refund if you withdraw beyond the census date, and TasTAFE will not provide any refunds after this period. However, TasTAFE will consider requests for debt reduction afterthisperiodifextenuatingcircumstancesleadingtoyourwithdrawalmaycausefinancialhardship.Refund of fees for Diploma and Advanced Diploma qualificationscanonlybemadewhereyouwithdrawon or up to the applicable census date.

If you are enrolled in off campus/open learning modes of study, you are deemed to have commenced study after you have made contact with your designated teacher at least once after having received your learning materials.

If you have an outstanding debt in respect to another enrolment, a refund will take the form of credit against the outstanding debt. If you wish to withdraw from a course, please discuss this with one of your teachers.To be eligible for a refund for a commercial short course less than one week in duration, you must notify TasTAFE of your intention to withdraw at least 72 hours prior to the commencement of training. If, for any reason, TasTAFE is required to suspend or discontinue a program you are enrolled in, you will be issued with a Statement of Attainment for any units completed and a pro-rata refund of fees paid. For further details, and to request a refund, please contactyourlocalClientServicesoffice.

Withdrawals

It is important you understand that simply not turning up to class will not trigger a withdrawal… so if you choose to discontinue or withdraw from your course, please let us know! Please take note of the refund conditions in making any decisions to withdraw, and ensure that you speak with your teacher so that they can undertake the process to formally withdraw you from the course.

Discontinued programs

In the event that TasTAFE is required to suspend or discontinue a program that you have enrolled in, every effort will be made to place you into an alternative course without any additional course fees being payable.

We will always seek your permission before enrolling you in an alternative course, and if the alternative course tuition fees are less that what you have already paid, the difference will be refunded.

If no alternative can be agreed upon, and you have already successfully completed one or more units, you will be issued with a Statement of Attainment for those units and a pro-rata refund of tuition fees paid. A full refund of tuition fees will be available if TasTAFE has delivered less than one full unit of the course.


Financial assistanceIfyouarefacingfinancialdifficultiesthathavethepotential to prevent you from pursuing your study plans, please make an appointment to speak with a Student Counsellor to discuss your options. Student Counsellors are available in each region to providegeneraladviceregardingfinancialhardship.

Childcare Subsidy

If you require childcare, or after-school care in order to attend classes, you are eligible for the TasTAFE Childcare Subsidy.Your child/children must attend a registered childcare centre, after school care program or participate in the Family Day Care program in order to claim this subsidy.Please note: Childcare Subsidy funding is limited and is subject to dates by which all claims must be submitted. Please speak with a Student Counsellor for more information and to complete the application form as soon after commencement of your studies as possible.

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SECTION THREE: MY RIGHTS AND RESPONSIBILITIESTasTAFE Code of ConductTasTAFE is committed to providing a learning environmentthatreflectscontemporaryworkplacestandards across all campuses.As a TasTAFE student, it is important that you understandtherearerulesandexpectationsguidingyour behaviour and safety, and that there are academic standards that apply to your studies. Our TasTAFE Code of Conduct is based around the principles of safety, fairness, respect and legality. All members of the TasTAFE community, including visitorstoTasTAFEsites,canexpectanenvironmentand interactions that are:• Safe and healthy – your behaviour must

take account of the physical, psychological and emotional safety of yourself and others, be in line with Workplace Health and Safety legislation and standardsandfollowthespecificrequirementsofthe learning area you are operating in.

• Respectful and considerate – you must treat others with respect, behave in a way that is free from intimidation, aggression and violence, and you must allow others to freely participate in their chosen activities.

• Fair and equitable – you must make sure you do not harass, bully, intimidate or treat others unfairly. Your behaviour must allow others to freelyaccesstheTasTAFEexperienceandnotdisadvantage or discriminate against them.

• Honest and legal – you must act within the law at all times, in line with Workplace Health and Safety legislation and the TasTAFE By-Laws 2014.

Teachers and staff at TasTAFE have an obligation to all students to ensure a healthy and equitable environment in which every student can undertake their chosen area of study.

As a TasTAFE student, you will be informed of the Code of Conduct at the beginning ofyourcourse,andyouwillbeexpectedtocomplywiththeCodebyfulfillingyourstudent responsibilities.

Student rights and responsibilities

Your rights

As a student at TasTAFE you are entitled to:• beprovidedwithaccurateandsufficient

information to assist you to make informed decisions relating to your enrolment and learning experience

• undertakeyourlearningexperiencesafely• be treated fairly and with respect• learn in an environment free from discrimination

and harassment• pursue your educational goals in a supportive and

stimulating environment• have access to various services such as

counselling and language support• be informed of assessment procedures.


Your responsibilities

As a student at TasTAFE you have the responsibility to:• behave in a manner which is safe, fair,

respectful and lawful • treat other people fairly and with respect • be punctual and regular in attendance• not smoke within any campus boundary• drive safely on campus• participate in scheduled assessment events and

submit assessment items on time• provide authentic and original assessment

evidence and not engage in plagiarism or cheating in any assessment

• use mobile phones appropriately• notbeundertheinfluenceofalcoholorother

drugs• follow directions relating to Workplace Health

and Safety and training requirements• use TasTAFE social media sites responsibly.More information on the requirements of the TasTAFE Code of Conduct is available from your teacher.

Discrimination and harassmentTasTAFE complies with federal and Tasmanian anti-discrimination legislation. At TasTAFE, we support an environment free from discrimination, harassment and bullying for both students and staff. If you feel you are the victim of discrimination, bullying or harassment, you may wish to speak to your teacher. You may also wish to speak to a StudentCounsellorwhowillsupportyoutoexplorestrategies to manage the situation.

Conversations with a Student Counsellor willbeconfidentialandnoactionwillbetaken without your permission.

Attendance and punctualityIt is your responsibility to let your teacher know if you are unable to get to a class or attend a work placement.Please arrive to class and assessments on time to minimise disruption and to show respect to your fellow classmates and teacher/s.

International students on a Student VisaFor those students studying under an International Student Visa, there are course progress and attendance requirements associated with your visa. Your visa conditions require you to:• maintain satisfactory course progress and

attendance• comply with all visa conditions• ensure you have and continue to maintain

Overseas Student Health Cover (OSHC) for as long as you stay in Australia on a student visa

• tell TasTAFE Client Services and the International Student Advisors if you change your address or other contact details

• meet the terms of your written agreement with Government Education and Training International (GETI).


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Academic misconduct (plagiarism, collusion and cheating)Academic misconduct includes any of the following:• plagiarising• colluding • cheating (including contract cheating) • using unauthorised materials in an assessment

situation• falsifying or fabricating data or information• acquiring assessment materials without

permission/approval• failing to acknowledge others' contributions to

assessment products• failing to acknowledge sources of information• copying someone else’s work• allowing your own work to be copied by another

student and being presented as theirs• assisting another student to carry out plagiarism• discussing assessments already conducted with

another student prior to them undertaking the assessment.

All assessment work submitted as evidence of your competence must be your own work, and your conduct in relation to the work you submit must not be dishonest in any way. Incidents of student misconduct in relation to assessment is considered a disciplinary offence and a breach of the TasTAFE By-laws (Reg 14) and the Student Code of Conduct. It is your responsibility as a student at TasTAFE to provide authentic, original assessment evidence and not engage in academic misconduct. Your responsibilities include:• being aware of your responsibility in regard to

academic misconduct • referencing all assessments appropriately

(where required)• seeking advice and support from TasTAFE staff

regarding source information and referencing if you are unsure.

You may appeal any decision regarding academic misconduct as per the Assessment Appeals Policy. Allegations of academic misconduct will be investigated and managed in a professional and ethical manner. At all times, your rights for support, advocacy and appeal will be communicated and provided. You will be provided with assistance and the skills you need to avoid academic misconduct by your teacher and it is important you apply these skills for all work you submit and all presentations you give to your class group.

Work, Health and Safety RequirementsTasTAFE has a duty of care to provide a safe and healthy workplace for all employees, students, contractors and visitors, and we are committed to ensuring you are able to complete your training in a safe and secure manner across all of our campuses.At enrolment, you will be informed of any course-specificrequirementsinrelationtopersonalprotective clothing and equipment. During an orientationsessiononyourfirstdayyouwillalsobe given information on what to do in case of an emergencyorifyouareinjuredandrequirefirstaid.All our courses include instruction and training on work health and safety requirements relevant to your training. Your teachers will provide you with the recommended ways to use tools and equipment specifictoyourqualificationandyouwillberequiredto follow standard operating procedures and instructions at all times to ensure both your own safety and the safety of others.To help us provide a safe environment for all staff and students, Work Health and Safety legislation also reinforces your duty to take reasonable care for the health and safety of yourself or others and comply with any reasonable instruction. You must not interfere with or misuse anything provided for you in the interest of health and safety. You should report any safety issues or concerns to your teacher or campus staff as soon as possible. If you notice any broken or damaged equipment that may cause harm to you or others, please let your teacher know immediately so that steps can be taken to maintain safety for all.


Insurance coverage for students

The Tasmanian Risk Management Fund is the Tasmanian Government’s self-insurance fund. The Fund provides no-fault personal accident cover for students if they are enrolled at TasTAFE when participating in approved work placements.Students participating in regular school activities including class work or workshops are not covered in respect to personal accident.Please talk to Student Support staff for more information and assistance regarding the Fund.

First aid

FirstaidofficersareavailableatallTasTAFEcampuses. They are trained to assist in managing minor injuries and will give you clear advice if they believe you need further treatment.Ifyourinjuryormedicalconditionisserious,thefirstaidofficer/swillusetheirdiscretionandmayrequestan ambulance.

Ifyourequirefirstaid,pleaseadviseyourteacherinthefirstinstance,orspeaktoastaff member in Client Services who can makecontactwiththefirstaidofficeronyour campus.

Children and infants on campus

TasTAFE recognise and support students who may wish to breastfeed infants on campus andunderstandinexceptionalorunexpectedcircumstances, children of students may need to attend a TasTAFE campus for short, occasional periods of time. Ifyoufindyourselfinasituationwhereyouneedtobring your child with you to TasTAFE, please talk to your teacher about your needs.Places on campus that may be suitable for students’ children include the:• library• cafeteria

• student common rooms• breastfeeding room/s (where requested).

All children and infants must be accompanied and under the direct supervision of their parent or another adult at all times they are on a TasTAFE campus.

Breastfeeding support

If you intend to breastfeed your infant on campus, you must advise your teacher/s. Your teacher/s will ensure that you are aware of the environment that you are bringing your infant into, and the obligations that TasTAFE has to all students toprovideaccesstoqualitylearningexperiences.Together, you and your teacher will identify any relevant adjustments you may require, including flexiblebreaksforbreastfeeding/expressing.You are welcome to breastfeed your infant on campus and TasTAFE offers supports through the provision of:• a comfortable, (private – where requested) and

cleanspaceforbreastfeedingandexpressingbreastmilk

• storagefacilitiessothatexpressedbreastmilk can be stored safely

• flexiblebreaksduringthetrainingforbreastfeedingandexpressing.

Animals on campus

A person on a TasTAFE campus must not have possession of any animal other than an assistance animal(asdefinedintheDisability Discrimination Act 1992) or a guide dog.Please talk to Student Support staff for more information and assistance.


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Fire and evacuation

Your teacher will point out the steps you need to takeintheeventofafireorevacuationwhileyouare on campus. This will include showing you where the emergency evacuation point is and assisting you and your classmates to move there in a calm and direct way.During an evacuation you must follow the instructions of relevant emergency services personnel and campus emergency control personnel.TasTAFE is required by law to support students who may require assistance to evacuate in an emergency by completing a Personal Emergency Evacuation Plan (PEEP).Thestudentandidentifiedstaffmustfollowthis plan in an emergency situation. Please talk to your teacher or a Student Support staff member for assistance in putting a PEEP in place.

No smoking

All TasTAFE campuses are non-smoking within the campus boundary. This no smoking policy covers cigarettes, electronic cigarettes, pipes or similar and cigars.All TasTAFE staff have a responsibility for Work, Health and Safety and must proactively support the implementation of the ‘smoke free’ requirement at all TasTAFE campuses. It is your responsibility as a student to comply with this policy. It is a breach of the Public Health Act 1997 to smoke on the grounds of a designated smoke-free area.

Campus speed limits

Under Work Health and Safety legislation, students and other campus road users must not do anything that would affect the health and safety of others. Driving requirements on TasTAFE campuses are governed by the TasTAFE By-Laws which stipulate thatcampusroadusersmustcomplywithalltrafficand parking directions, including speed limits.

Alcohol and drugs

Students are not to enter a campus under the influenceofalcoholordrugsorbeinthepossessionof alcohol or drugs on campus.Prescription medication and over the counter medicine is permitted.


ComplaintsAt TasTAFE we try to continually improve our services, so if you have a complaint or some feedback you’d like to share, we are keen to hear about it.Your complaint might be about our service and training, a decision we have made, how you have been treated by TasTAFE staff or students, or any of our practices, policies and procedures.

How to submit a complaint Talk to your teacher – the quickest and best way to resolve most complaints is to talk to your teacher. TasTAFE encourages you do this as soon as the situation arises, so it doesn’t worsen and turn into a bigger problem for you.Many complaints can be the result of misunderstandings and can often be easily resolved with a simple conversation. If a teacher, staff member or another student has said or done something that has upset you, they may not even know they’ve done it – so talking to them about it could actually resolve your complaint. If, after talking to your teacher your complaint is not resolved, or if you do not feel comfortable talking to your teacher, please talk to your Education Manager or a Student Counsellor.Talk to a Student Counsellor – contact Client Services at your campus or phone us on 1300 655 307 to make an appointment. Anything you discuss with a Student Counsellor will remain confidential.IftheStudentCounsellorcannotresolveyourcomplaint,theycanhelpyouexploreyouroptions and support you if you decide to make a written complaint.Put your complaint in writing – if you are not satisfiedaftertalkingtoyourteacherorEducationManager and/or a Student Counsellor, you can submit a written complaint. Your Student Counsellor can help you with this and support you through the process.You can submit a complaint at any time by completing the form available on the TasTAFE website. Alternatively, you can send your complaint via email to [email protected], or via posttoTasTAFEStudentExperience,POBox1308,Launceston 7250 or hand deliver to your local ClientServicesoffice.

I’ve submitted a written complaint… what happens now?Once you submit a written complaint, TasTAFE will acknowledge your complaint in writing within three working days.A manager will be appointed to investigate your complaint. Many complaints can be resolved quickly through a discussion about what has occurred and exploringoptionstoresolvetheissue.If you have not already spoken to a TasTAFE Student Counsellor you may be referred to one at this stage so that you can be provided with support during this process.Should your complaint not be resolved within 20 working days, you will be advised of the reason and provided with a new timeframe within which youcanexpectaresolution.Youwillbeadvisedofthe outcome of your complaint by TasTAFE.

Complaints review process

You can request a review to your complaint outcome.Request an internal TasTAFE review – You can request an internal review by emailing [email protected], and detailing the reason for your request. A senior manager will review the complaint, the actions taken to date and the decision made and let you know the outcome of the review within 20 working days. Request an external review – If you are still concerned after the internal review process, you can contact the organisations below for advice:• Equal Opportunity Tasmania –

www.equalopportunity.tas.gov.au or phone 1300 305 062.

• Tasmanian Ombudsman – www.ombudsman.tas.gov.au or phone 1800 001 170.

• Australian Skills Quality Authority – www.asqa.gov.au or phone 1300 701 801.

More information on TasTAFE’s complaint process can be found on our website.


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FeedbackIf you would like to comment on a positive experienceorsuggestanimprovementtothewaywe do business, please let us know. There are lots of different ways that you can provide feedback:• talk to a staff member• complete the online form available on our

website www.tastafe.tas.edu.au• email [email protected]• complete a hardcopy form at your closest

ClientServicesoffice• phone us on 1300 655 307.As part of our overall approach to gathering feedback, you may be asked to complete a survey at the completion of an assessment, a single unit or module,agroupofunits,oracompletequalification.We appreciate any feedback provided as it contributes to the ongoing continuous improvement of our services.

Personal informationTasTAFE employees are only provided with, or have access to, the information that is necessary for them to do their job within the organisation. TasTAFEemployeesareboundbyconfidentialityrequirements.Personal information is managed in accordance with the Personal Information Protection Act 2004.Personal information may be disclosed to law enforcement agencies, courts and other public sector bodies or organisations authorised to collect it.



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SECTION FOUR: MY STUDYRecognition of prior learning and skillsAt TasTAFE we believe that the things you already know how to do should be formally recognised.Whether it be a hobby, the work you currently do, a volunteer role or a family or sporting club commitment, over the course of your life you will have gathered a wide range of skills, knowledge and experiences.Our staff will support you to link your prior learning and skills to your formal training with TasTAFE and provide you with assistance in getting formal recognition if appropriate.

What gets recognised?

When you apply to enrol at TasTAFE you can seek recognition for:• prior schooling• formal/informal learning• lifeexperience/s• employmentorworkexperience.Please note: You may be able to apply for credit transfer for units that you have successfully completed previously or with another training organisation. For more information, please see the section on Credit Transfer. Recognition is awarded for a whole unit of competency and partial recognition cannot be awarded. It is possible to apply for credit for TasTAFE subjects if you decide to study at university.

What sort of evidence is needed for recognition?

Evidence of your skills and knowledge can be taken from a range of sources including:• accredited courses• in-house training• work records• computer records• lifeexperience• workexperience.

We can help you gather this information, as well as suggest other relevant sources of evidence you may not have considered. Where you can, it’s a good idea to collate a portfolio of these types of evidence which will help to ensure you have all the information required.

The recognition process

At TasTAFE, we aim to provide a recognition process that is streamlined, individualised, and task-based. The recognition process may include, but is not limited to:• competency conversations• observation of practical tasks• observation of performance in the workplace

and/or simulated workplace environment• provision of workplace documentation related to

unit requirements.For further information about recognition of prior learning and skills, or to apply for recognition, please contact your teacher or the Education Manager in your learning area at your local campus.

Credit transfer

If you have completed any vocational education and training in the past, you may be eligible to receive a credittransferforspecificunits.Thismeansthatifyou have previously completed a unit in the course you are enrolling in – and the unit has not been significantlychangedsinceyouearnedit–youmaybe able to have it directly recognised rather than having to complete it again.If you believe this is the case for you, please let your teacher know at enrolment. They will ask you to provide evidence of the unit/s by showing them a record of your results or you can let them know which course you believe it was in, if you completed the unit at TasTAFE.

Your teacher will inform you of any credit transfers you are entitled to. If you are an international student, credit transfers for units received in another country will be discussed with you prior to your offer beingfinalised.


Links to university

Weunderstandthebenefitofplanningaheadforyourfutureandwhenyouenrol,youmayknowexactlywhich career path you would like to follow and which study pathway you need to take to achieve this. Ifyou’reconsideringusingyourTasTAFEqualificationto gain entry into university, you may be interested tofindthatmanyDiplomaandAdvancedDiplomacourses at TasTAFE offer credit transfer arrangements with University of Tasmania degree courses.Studyingaqualificationthatprovidescredittransferatuniversityleveloffersseveralbenefits,including:• the opportunity to gain valuable skills and

workplace training• tuition fees that provide an affordable alternative

to a full university degree• practicalworkexperienceandskills–aTasTAFE

Diploma will provide you with the workplace skills and training that employers are seeking right now

• more diverse job opportunities – if you complete both a Diploma/Advanced Diploma and an AssociateDegree/Bachelorqualification,youmayhave an advantage in the job market.

Talk to us today about what links may be available for your area of study and we can provide further details.

Assessment and resultsThe Standards for Registered Training Organisations 2015, require assessment processes to be valid, reliable,flexibleandfair.Your teachers will assess your skills, knowledge and competence through evidence that is gathered from a range of activities, places and people using the most relevant assessment methods.Clear information about the assessment process, the assessment tasks and the evidence requirements will be provided to you by your teacher/s before you start your course. If this information is not clear, please seek further advice and make sure you ask questions of your teacher/s so that you understand what is required.

If you are unable to complete an assessment at the specifiedtimebecauseofcircumstancesbeyondyour control (e.g. illness), please contact your teacher as soon as you can and discuss your options for completing the assessment at another time.You can also have relevant skills, knowledge and workexperienceformallyrecognised.Seethesection on Recognition of prior learning and skills (p25), for more details.

Assessment guidelines

All assessments in your course will have guidelines to help you understand what is required of you and how your work will be assessed. You will be given guidelines before you start the assessment. The guidelines are an important part of your assessment, so if you don’t understand what you need to do, please let your teacher/s know as soonaspossiblesotheycanexplainandclarifywhatis needed.

Gathering evidence for assessment

Evidence that you provide is used to assess your competence and helps you complete your training andqualification/s.Your teacher will provide you with clear guidelines thatexplainwhatevidenceisrequiredtodemonstrateyourcompetenceforeachspecificassessment task. This evidence may take a variety of forms including written assignments, presentations, practical demonstrations, role plays and projects, tasks within the workplace, evidence from employers or testimonials from employers, TasTAFE teacher/s and other people supporting your training.It is important that you gather as much evidence as you can to help support your learning, training and assessments. Evidence is any document, item or an examplethatshowsyourskillsandunderstanding.


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Assessment policyTasTAFE has a very clear Assessment Policy that has been designed to ensure all staff involved in student assessment use clear, easy to understand and consistent assessment practices to design, develop and deliver assessment tasks.This includes giving you the opportunity to demonstrate your skills in a variety of ways and on a number of occasions. Please ask your teacher/s to help ensure you understand all relevant policies in relation to the assessment of your work.

Copyright

All TasTAFE students have the responsibility for ensuring they comply with current copyright laws as stated in The Australian Copyright Act 1968 in relation to downloading, copying and reproducing print, media and online resources.Information about your responsibilities as a student is available from www.smartcopying.edu.au or by having a chat to one of TasTAFE’s library staff.

Results

Once you complete assessments relevant to a unit, you will be awarded a ‘result’ or ‘outcome’. There are a number of results you can be awarded – some of the most common are:• CP – Competent• NP – Not Competent• RCP – Competent through Recognition.You can request a record of your results at any time during your course by contacting your teacher or by asking one of our Client Services staff members.Regardless of whether you are studying a full qualification,skillsetorshortcourse,youwillreceivea printed Testamur upon successful completion ofthecourse.FullqualificationTestamurswillbeaccompanied by a Statement of Results of the units undertaken.For further information in regards to your results, please speak directly with your teacher/s and/or a Student Counsellor.

Assessment appeals

Ifyouhaveconcernsthatspecificallyrelatetoanassessment process or outcome, you may wish to use the Assessment Appeals Process.Thefirstplacetostartisbyapproachingyourteacher. If your assessment appeal is not resolved to your satisfaction, we have processes that enable you to have the decision or outcome reviewed.If you are not sure about the best way to raise a concern, or would like to initially discuss it informally with someone other than your teacher, you can contact us on 1300 655 307 and ask to speak with a Student Counsellor. Anything you discuss will remain confidential.Assessment Appeal forms are available from Client Services or from the TasTAFE website.

Replacement Certificates

For further information about obtaining a replacementCertificateorStatementofAttainmentplease contact Client Services.You will need to complete a Request for Reissue Testamur or Statement of Attainment Form which is available from www.tastafe.tas.edu.au/current/assessment-and-results/.Please note: there will be a cost for replacement CertificatesandStatementsofAttainment.


Work placementsA TasTAFE work placement is a period of learning in a real work environment that you may undertake as part of your training.You will be informed at your information or induction session about any work placement/s that might be part of your course. Work placements are often a key requirement of a course and can include a set number of work placement hours.Work placements allow you to apply the skills and knowledge you have acquired during your course. They provide key learning opportunities, and more often than not, include assessment tasks that need to be completed during the work placement.If you have any questions about work placements, please speak to your teacher.

Computers, internet access and emailAt TasTAFE you will be given access to internet services for your course of study. The internet should not be used for other purposes and you must follow the rules set out in the Student Internet Usage Conditions. TasTAFE monitors all online activities and any infringement may result in disciplinary action.There are PCs, laptops and other technology available at campus libraries for you to use, and some computers in classrooms may also be available for use outside class hours – please discuss this with your teacher/s.On enrolment you will be provided with your own login and password to use for all TasTAFE systems. Whenloggingonforthefirsttime,youwillneedtochange your password from the default. This is done by logging onto https://vkey.education.tas.gov.au. If you have any questions, please ask your teacher.You can access your TasTAFE email through https://outlook.office365.com/.

Bring your own technologyTasTAFE supports the use of your own electronic device/stoextendandenhanceyourlearninginclass. If you are using your device in class, please do so responsibly and only with the permission and direction of your teacher. We provide free WiFi access across our TasTAFE campuses and you are welcome to connect to this service using your device. Please contact your local campus library if you need help connecting to WiFi.

Learning management systemAs part of your course of study you may access TasTAFE’s Learning Management System (LMS) The LMS is designed to support your learning with online content such as documents, videos, webpages, discussion boards and a range of other learning and assessment activities.You can access the LMS from any internet connection via the public TasTAFE website (search for'eLearning').Whenloggingonforthefirsttime,you will need to change your password from the default. This is done by logging onto https://vkey.education.tas.gov.au/. If you have any questions, please ask your teacher.

Office365All students across TasTAFE have been licensed for Office365tohelpsupportyourstudies.Office365isyourone-stop-shopforyoutobeableto access your email and OneDrive – as well as standardsoftwaresuchasWord,Excel,PowerPoint,Outlook and OneNote.You will be able to download the software on your homecomputer/laptopanduptofivedifferentdevices (laptop, PC, smartphone, tablet, etc) by:• logging on to: http://outlook.office365.com/ • signing in using the following format for your

username: [email protected] and your password

• selecting ‘install now’ and following the prompts.Note–ifyouareanexistingstudentandyoubeganyour studies in 2020, you may need to continue using the following sign in: [email protected],pleasecontactyourcampuslibrary.


Emerging technologiesTasTAFE’s libraries offer 3D printing and the opportunitytoexperiencetechnologiessuchasvirtual reality and robotics at the same time as enhancing your digital literacy skills.Useful technology such as Scan N Cut, 360 cameras, and Go Pro’s are also available.

Keep an eye out at your campus library for sessions we offer on these technologies.

Wearealwaysexcitedtoseewhatstudentsaredoing with the technology found in our libraries – whether it is designing 3D games or building electronic gadgets, or making incredible displays, action videos or fashion accessories as part of their learningexperience.

Social media guidelinesSocial media refers to online services, mobile applications and virtual communities that provide a way for people to connect and share user-generated content and to participate in conversations and learning.Please familiarise yourself with the following guidelines if you will be participating in a social network within your TasTAFE course (i.e. a class group on Facebook). You are encouraged to:• connect – participate in and add value to the

conversation• exchange – share relevant ideas, links, videos

and photos• be mindful – consider the words you are using

and how others may perceive your comments – inside jokes may be misunderstood, or worse, they may offend someone

• be responsible – ensure your privacy settings on your accounts are meeting your needs. Protect your privacy by not including your personal information such as where you live, your phone number, or student ID number

• think before you post – do not post if you are feeling emotional or your judgement is impaired

• represent your own views – do not impersonate or falsely represent any other person

• remember who is looking – potential employers may look at social media accounts such as Facebook and LinkedIn

• speak to your teacher or someone from Student Support if you are unhappy or dissatisfiedaboutyourlearningexperience–social media is not the place to complain about the organisation, staff or students

• consider – the Code of Conduct applies equally to all students regardless of whether you are studying online or on-campus.

Internet and email usage

Access to internet services is provided for the purpose of learning while you are a student studying at TasTAFE and should not be used for non-course related activities. You must sign and follow the conditions set out in the Student Internet Usage Conditions which will be provided to you by your teacher.Please be aware that online activities may be monitored and that any infringement may result in disciplinary action. These conditions cover all electronic communication including, but not limited to, instant messaging, email and all forms of social media.

For more details please speak with a staff member from the relevant teaching team.

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SECTION FIVE: MY SUPPORT

Whether you are returning to study after a long break, building on the skills you already have, or entering further education forthefirsttime,TasTAFEprovidesarange of services to ensure that you are supported throughout your study.

LibrariesTasTAFE libraries are great places to study, collaborate with other students, be part of campus-wideeventsorjustrelaxwithacoffee.Libraries are located on all major campuses. Opening hours and contact details can be found on our library.tastafe.tas.edu.au\aboutus – and there is always someone at the library desk to provide help or assistance. Whether it is answering general questions, supporting you with technology, using our online resources or helping you search and findinformation,welovetohelp,sopleaseletusknow what we can do to assist you.Ours is a statewide collection, so you have access to physical material from all of our libraries no matter which campus you are studying at. You can place your own holds using the catalogue or contact your campus library and we can do it for you. We also provide support for students studying off campus through our library website.Students can access our streaming video, standards, eBook collection, databases, other online tools and study guides tailored to courses 24/7 through our website.Each of our libraries also provide access to PCs, laptops, printers, 3D printers and a variety of new and emerging technologies like VR (virtual reality) and robots. Keep an eye out for sessions the libraries offer on these technologies. Visit https://library.tastafe.tas.edu.au for more information, email [email protected] or call us on 1300 655 307 and ask to speak with your local library staff member.

Preparation programsIf you need help to develop your skills and increase your career options, TasTAFE has a wide range of preparation programs on offer.These courses will help you develop your skills or work out your career options, and offers the chance for you to:• exploreoptionsandbuildconfidence• receiveextrahelpinavarietyoflearningareas• help you get back into learning after having had

time away from study• learn or improve your English if you have recently

arrived in Australia• receive more support and time to develop your

skillsifyouexperienceadisabilityoralearningbarrier.

What do preparation programs include?

These courses suit a wide range of student needs. You may want to improve basic skills, prepare for a vocational pathway, return to study, overcome a learning barrier or upgrade your skills. Whatever goal you have in mind, speak to us about the support you need.

We can help you investigate career pathways and get the skills and knowledge youwillneedtotakethenextstep.This may include helping you with your literacy and numeracy or developing a wide range of study skills, computing skills, employability skills or skills working with others.

For more information about what programs are available in your region, please contact us on 1300 655 307.


Literary and numeracy support

If you believe that your reading, writing, maths, computer or study skills may present a barrier to youcompletingyourqualification,contactyourteacher and ask for a referral to the Vocational Preparation team. Support will be provided by specialist teachers either in small groups or in-class.Support is also available to apprentices and trainees who are completing their studies in the workplace – including assistance with any reading, writing, maths, computer or study skills that may present a barrier to you completing your apprenticeship/traineeship.

CounsellingTasTAFE students can make an appointment with a Student Counsellor to discuss a range of educational andpersonalissues.Thisisafreeandconfidentialservice.Counsellors can assist with:• course options and career pathways• career changes• course selection and advice selection processes• advocacy and support with Centrelink issues• fee payment options• linking students to a range of language, literacy

and numeracy support options• supporting students to overcome barriers to

successful course completion, such as lack of motivation,lackofself-confidenceordifficultieswith concentration

• time-management skills, in order to work to assessment timelines

• interpersonal skills in the classroom, including conflict-resolutionandnegotiationskills

• student concerns regarding harassment, discrimination, bullying and assessment appeals

• personal counselling regarding issues such as anxiety,depression,work/lifebalance

• Childcare Subsidy applications

• referral to and/or advocacy with, other services for ongoing support with legal, mental health, accommodation,financialandwelfareneeds

• support to talk with your teacher about strategies to minimise the impact of barriers to your studies such as carer responsibilities, medical and mental health conditions and/or learningdifficulties

• post-course planning.For more information about our counselling services or to make an appointment, please phone us on 1300 655 307 and ask to speak with a Student Counsellor.

Disability supportDisabilityLiaisonOfficer’s(DLOs)aremembersof TasTAFE’s Student Support team. They provide information and assistance to students with disability, including apprentices and trainees. DLOs will work with you to identify what support requirements are needed to address any impacts your disability or condition may have on accessing and participating in your chosen studies.TasTAFE is committed to providing equal access to learning opportunities for students with disability. TasTAFErecognisesthedefinitionofdisabilityasoutlined in the Disability Discrimination Act 1992. This includes:• a physical impairment (e.g. wheelchair use,

chronic pain, amputee, back injury)• intellectual disability• a mental health condition• hearing impairment (deaf or hard of hearing)• vision impairment (blind or low vision)• a neurological condition (e.g. autism spectrum

disorder, acquired brain injury or learning disability)

• a medical condition (e.g. asthma, epilepsy, diabetes, heart condition).


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Individual assistance and advice for eligible students may include:• assistance with your course application and

enrolment• specialist equipment and assistive technology,

(e.g. ergonomic chairs and computer accessories, TexttoSpeechprograms,JAWSfortheblind)

• alternative formatting• liaison with teachers/coordinators• access to designated parking spaces• alternative methods of assessment and

examinationsupport• flexibleattendanceandmodeofdelivery,

including distance/online• note takers• tutorial assistance• interpreters for deaf or hearing impaired students• referral to other agencies• library and reference material assistance.For more information about the assistance and support available for students with disability, please contact us on 1300 655 307 and ask to speak with a DisabilityLiaisonOfficer.

Learning Access Plans

Learning Access Plans are available for students registeredwithaDisabilityLiaisonOfficer.Theseplansexplainhowyourdisabilityimpactsonyour studies and enables reasonable adjustments to be made to support your study. The adjustments may include assistive equipment, varied timeframes, ideal teaching strategies and possible alternative assessment arrangements.

Support for Aboriginal and Torres Strait Islander StudentsThe Aboriginal Training Programs (ATP) team provides support, advice and assistance to Aboriginal and Torres Strait Islander students who wish to enrol or are already enrolled at TasTAFE.ATP staff are available in all three regions – South, North and North West.Assistance can include:• accessing support to assist students to

overcome barriers to successful learning• assisting students in determining career or

study pathways• helping students to access Vocational

Preparation and/or Return to Study courses• providing TasTAFE course information and

enrolment advice• *arrangingtutorial/studysupport• *financialassistanceforcostsdirectlyrelating

to studying at TasTAFE• referralsandadviceregardingfinancialassistance,

accommodation,transport,etctoexternalservices such as Centrelink and No Interest Loan Scheme (NILS)

• providing advice and assistance with resumes and employment applications

• providing information on Aboriginal community, organisations, services, contacts, etc

• promoting Aboriginal culture and events on campus such as NAIDOC Week

• providing Aboriginal Cross Cultural Awareness training

• providing general student support, advice and/or assistance.

* Confirmation of eligibility for Tasmanian Government Aboriginal and Torres Strait Islander programs and services is required.

For more information about assistance for Aboriginal and Torres Strait Islander students, please contact us on 1300 655 307 and ask to speak with your local ATP staff member.


Support for TasTAFE Apprentices and TraineesAt TasTAFE, we provide focused support services for apprentices and trainees, regardless of whether you have just begun your training or are nearing completion. If you face personal issues which may affect your study and require support to successfully participate in your program, please contact us on 1300 655 307 and ask to speak with a Student Support staff member in your region.Ifyouexperienceadisability,medicalormentalhealth condition, you may be eligible for the Disabled Australian Apprentice Wage Support (DAAWS). Your local Apprenticeship Network Providershouldbeabletoconfirmthisforyou,otherwise you are welcome to contact the Disability LiaisonOfficeratyourlocalTasTAFEcampustodiscuss your options further. Support is also available via the Commonwealth Government’s Australian Apprenticeship Support Network.The Apprenticeship Support Network is available to identifyandprovideanyextrasupportoradviceyoumay need to complete your apprenticeship, such as mentoring.For more information or to learn more about Apprenticeship Support Network providers in your area, call 13 38 73 or visit the Australian Government’s Australian Apprenticeship website: www.australianapprenticeships.gov.au.

International studentsIf you are an international student and are thinking about studying at TasTAFE, Government Education and Training International (GETI) can help you.Please contact GETI if you have any questions relating to:• courses with TasTAFE, including English language

courses• your children and their education if you choose

to study with TasTAFE• fee payments for courses• exchangeprogramopportunitieswithoverseas

schools or VET institutions• student visas.For more information, please contact GETI on +61 3 6165 5727, email [email protected] or visit the GETI website: www.study.tas.gov.au.

International student support

TasTAFE have International Student Advisors (ISAs) located in Hobart and Launceston. Please contact us on 1300 655 307 or email [email protected] and ask to speak with an available ISA for assistance with:• enrolment support• issues affecting your course attendance and/or

academic progress• course selection and study pathway advice• orientation and induction to TasTAFE• advice about local services such as banks, medical

clinics and transport• counselling support and advocacy.


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Diversity and inclusionTasTAFE is dedicated to creating a learning environment which values and appreciates the rich diversity of its students. We recognise and respect individual differences and value the unique experiences,knowledgeandskillsthatallstudentsbring. TasTAFE has students who come from all parts of Tasmania both rural and urban, from other states of Australia and from many countries across the world and are diverse in gender, gender identity, abilities, caring commitments, languages, ethnicity, cultural background,age,sexualorientationandreligiousbeliefs.

Our priority is to create a positive learning environment for all our students, which promotes equality and inclusive practices, is free from bullying, discrimination and harassment, and is supportive of the specificneedsofallindividuals.

Diversity is celebrated through active promotion of, and participation in, a wide range of events including: International Day for People with Disability, NAIDOC Week, Harmony Day, National Sorry Day, R U OK? Day, Mental Health Week, National Aboriginal Children’s Day, IDAHOBIT (International Day Against Homophobia, Biphobia and Transphobia), Wear It Purple (for LGBTQI Youth) and many more.


Orientation

Atyourfirstclassyourteacherwillgiveyouanoverview of the important information you need to know about studying at TasTAFE.This will include an induction of your workspace (workshop, studio, lab, kitchen etc.), an overview of relevantsafetyinformationandexpectationsaswellas information about the structure of your course, assessment/s and work placement/s (if appropriate).It’s important that you understand your rights and responsibilities so that you have a learning experiencewhichisnotonlyrewarding,butsafe,fairand equitable.When you begin your studies at TasTAFE, please make sure you take the time to familiarise yourself with the following:

General introduction

Your teacher’s name and contact details Your Education Manager’s name, contact details, his/her roles and location

Name, duration and level of your course Location of toilets, canteen, campus security (if present)

Location of the library, Student Support and Client Services

Emergency information First aid Refund/withdrawal process.

Conduct requirements

Access and equity Children on campus Complaints/feedback process Discrimination, harassment and bullying No smoking on campus Academic misconduct, plagiarism, collusion and cheating

Student Code of Conduct Information Sheet

STUDENT INDUCTION CHECKLIST

Student Internet Usage Conditions Student Rights and Responsibilities Use of mobile phones Workplace Health and Safety

Managing your study

Courserequirements–textbooks,uniforms,equipment, attendance

Recognition Online support resources Disability support access where required Student username/password Library information session Reporting absenteeism

Support

Student ID/Library card/photocopier/printer card Computer access and information Student support Breastfeeding support

When signing the enrolment form or enrolling over the phone, you declare that the information you have supplied is true and correct and agree to abide by the legislative and operational regulations relevant to TasTAFE.

Ifyoumissyourfirstclassorareunabletoattendfor personal reasons, please make sure that you talk to your teacher about what information you have missed and how you can catch up.


STU

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Semester 1 Monday, 3 February 2020 Friday,3July2020

Semester 2 Monday,20July2020 Friday, 4 December 2020

2021 START DATE FINISH DATE



2022 START DATE FINISH DATE



ACADEMIC CALENDAR 2020–2022


Students are encouraged to access the 2020 Student Information Guide via the TasTAFE website: www.tastafe.tas.edu.au

CONTACT USFor general enquiries and course information

1300 655 307

[email protected]

www.tastafe.tas.edu.au

facebook.com/tastafe twitter.com/TasTAFEedu Instagram.com/tastafe

© State of Tasmania November 2019

RTO 60142 CRICOS 03041M

Documents

TASTAFE STUDENT INFORMATION GUIDE 2020 · 2020-05-13 · Keep it as a handy reference to your rights and responsibilities as a student, information about assessment and results, work