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Talking Turkey To A Techhie:
Talking Turkey To A Techhie:
Coordination and Communication in the Library Systems Office
Susan M. JohnsSusan M. Johns
Pittsburg State UniversityAxe Library
Pittsburg KS 66762
March 2001 Talking Turkey
March 2001 Talking Turkey
March 2001 Talking Turkey
March 2001 Talking Turkey
Communication
March 2001 Talking Turkey
Communication Coordination
March 2001 Talking Turkey
Communication Coordination Consensus
CommunicationCommunication
March 2001 Talking Turkey
CommunicationCommunication Techhie :
Know Who Your Know Who Your Alligators AreAlligators Are
Techhie :
Know Who Your Know Who Your Alligators AreAlligators Are
Librarian :
Know Who Your Know Who Your Heroes AreHeroes Are
March 2001 Talking Turkey
CommunicationCommunication Techhie :
Think Public Think Public ServiceService
Librarian :
Think Cutting Think Cutting EdgeEdge
March 2001 Talking Turkey
CommunicationCommunication Techhie :
Listen Fully At Listen Fully At Least Once Least Once (More is Better)(More is Better)
Librarian :
Get to the Meat Get to the Meat (or the Potatoes) (or the Potatoes) of the Problemof the Problem
March 2001 Talking Turkey
CommunicationCommunication Techhie :Techhie :
Ask For Relevant Ask For Relevant ExamplesExamples
Librarian :
Provide Relevant Provide Relevant ExamplesExamples
March 2001 Talking Turkey
CommunicationCommunication Techhie :
Ask for Ask for Constructive Constructive FeedbackFeedback
Librarian ::
Give Give Constructive Constructive FeedbackFeedback
March 2001 Talking Turkey
CommunicationCommunication Techhie :
Acknowledge Acknowledge Problems, Problems, Verbally and In Verbally and In WritingWriting
Librarian :
Ask Questions Ask Questions and Speak Upand Speak Up
March 2001 Talking Turkey
CommunicationCommunication Techhie :
Document Every Document Every Move You Make Move You Make
Librarian :
Document Document Frustrations Frustrations *and* Successes*and* Successes
March 2001 Talking Turkey
CommunicationCommunication Techhie :
Get Voice Mail. Get Voice Mail. Find a Way to Find a Way to Maintain Contact Maintain Contact and Still Do Site and Still Do Site VisitsVisits
Librarian :
Allow Techhies Allow Techhies Time for On-Site Time for On-Site Visits, Especially Visits, Especially the Bathroom!the Bathroom!
March 2001 Talking Turkey
CommunicationCommunication Techhie : Techhie :
Get EmailGet Email Respond to Respond to
EmailEmail Use Helpdesk Use Helpdesk
Software Only Software Only When NecessaryWhen Necessary
Librarian :Librarian :
Use Email When Use Email When PossiblePossible
Implement Implement Report FormsReport Forms
Save Voice Mail Save Voice Mail for Emergenciesfor Emergencies
March 2001 Talking Turkey
CommunicationCommunication Techhie :
Phone Calls Phone Calls Provide Answers. Provide Answers. Seek Answers Seek Answers Always Always
Librarian :
Don’t Interrupt Don’t Interrupt Phone CallsPhone Calls
March 2001 Talking Turkey
CommunicationCommunication Techhie :
Identify What is Identify What is Cause and What Cause and What is Effectis Effect
Librarian :
Know When It Is Know When It Is Appropriate to Appropriate to Ask WHY and Ask WHY and When It Is NOTWhen It Is NOT
March 2001 Talking Turkey
CommunicationCommunication Techhie :
Use Milestones Use Milestones to Communicate to Communicate With StaffWith Staff
Librarian :
Expect Expect Milestones and Milestones and Progress ReportsProgress Reports
CoordinationCoordination
March 2001 Talking Turkey
CoordinationCoordination Techhie :
Set a Standard, Set a Standard, Including Ethics Including Ethics and Policiesand Policies
Librarian :
Don’t Ask Staff to Don’t Ask Staff to Bend the RulesBend the Rules
March 2001 Talking Turkey
CoordinationCoordination Techhie :
Notify Key Notify Key People of Project People of Project Deadlines and Deadlines and When Project is When Project is CompleteComplete
Librarian :
Develop Develop Expectation of Expectation of Time Frame and Time Frame and “Systems Time” “Systems Time” and Adjust and Adjust AccordinglyAccordingly
March 2001 Talking Turkey
CoordinationCoordination Techhie :
Write Down Write Down DocumentationDocumentation
Librarian :
Write Down Write Down RequestsRequests
March 2001 Talking Turkey
CoordinationCoordination Techhie :
Notify Scheduled Notify Scheduled Downtime Well In Downtime Well In AdvanceAdvance
Librarian :
Allow Scheduled Allow Scheduled Downtime and Downtime and Use It Use It ConstructivelyConstructively
March 2001 Talking Turkey
CoordinationCoordination Techhie :
Plan Ahead. Plan Ahead. Don’t Wait for a Don’t Wait for a CrisisCrisis
Librarian :
Make Funding Make Funding Available for Available for Scheduled Scheduled Development So Development So You Don’t Have You Don’t Have to Have a Crisisto Have a Crisis
March 2001 Talking Turkey
CoordinationCoordination Techhie : Techhie :
Know When to Know When to Goof Off and Goof Off and When to Get When to Get BusyBusy
Librarian :Librarian :
Clip Cartoons. Clip Cartoons. Techhies Need Techhies Need Them, Yea and Them, Yea and Verily, They Live Verily, They Live By ThemBy Them
March 2001 Talking Turkey
CoordinationCoordination Techhie :
Use Quiet Time Use Quiet Time EffectivelyEffectively
Librarian :
Allow Quiet TimeAllow Quiet Time
March 2001 Talking Turkey
CoordinationCoordination Techhie :
Prioritize Prioritize Projects. Projects. Complete Complete ProjectsProjects
Librarian :
Expect Projects Expect Projects to Be Completed to Be Completed and Rejoice and Rejoice When They AreWhen They Are
ConsensusConsensus
March 2001 Talking Turkey
ConsensusConsensus
Evaluate Completion. Evaluate Completion. What Can We Learn From Achieving What Can We Learn From Achieving
(or Not Achieving) Completion?(or Not Achieving) Completion?
March 2001 Talking Turkey
ConsensusConsensus
Time is Valuable. Time is Valuable. Time is Money. Time is Money. Time is Critical.Time is Critical.
March 2001 Talking Turkey
ConsensusConsensus
Reject No Chocolate or Food, No Reject No Chocolate or Food, No Matter How Stale or ArchivalMatter How Stale or Archival
March 2001 Talking Turkey
ConsensusConsensus
Reject No Chocolate or Food, No Reject No Chocolate or Food, No Matter How Stale or ArchivalMatter How Stale or Archival
Make Brownies Regularly, Do Not Make Brownies Regularly, Do Not Underestimate Their ValueUnderestimate Their Value
March 2001 Talking Turkey
ConsensusConsensus
Each Needs the Other to Do The JobEach Needs the Other to Do The Job
March 2001 Talking Turkey
ConsensusConsensus
Each Needs the Other to Do The JobEach Needs the Other to Do The Job Without the Other, Each Can FailWithout the Other, Each Can Fail
March 2001 Talking Turkey
ConsensusConsensus
Each Needs the Other to Do The JobEach Needs the Other to Do The Job Without the Other, Each Can FailWithout the Other, Each Can Fail If Communication and Coordination If Communication and Coordination
Fail, Both Will FailFail, Both Will Fail
March 2001 Talking Turkey
ConsensusConsensus
If Both Technician and Librarian Work If Both Technician and Librarian Work TogetherTogether
March 2001 Talking Turkey
ConsensusConsensus
If Both Technician and Librarian Work If Both Technician and Librarian Work TogetherTogether,
Both SucceedBoth Succeed