The most luxury hotel

Useful phrases and expressions

Important words

Dialogues

Oral practice

Put in use

Do you know where is the most luxury

Hotel is in the world? This is the most luxury hotel in the world which

name is Burj Al Arab

Hotel.

Let’s look at more photos about the Burj Al Arab Hotel .

Burj Al Arab is part of The

Jumeirah Beach Resort,

situated 17km south of the

city of Dubai. Soaring 321

meters, Burj Al Arab towers

above the renowned

Jumeirah Beach Hotel and

Wild Wadi Water Park.

From the top, we can it looks

like a sail.

This unique billowing sail-sharp

-ed building stands proudly on

a man-made island some 280

meters off shore, linked to the

mainland by a slender, gently

curving causeway.

Burj Al Arab comprises 202 deluxe suites: a highly

personalized service for every traveler, enhanced

by private reception desks on every floor, in-suite

check-in and a brigade of exclusive butlers. All the

suites are equipped with the latest technology,

laptop computers and Internet access.

Someday, If you have the chance to stay at

the most luxury hotel, unfortunately you don’t

know how to make a reservation.

Then , will you give up the unusual

opportunity?

Practice the patterns and expressions for making reservation

Q: what can I do for you?

May I help you?

R: I’d like to make a reservation, please.

I’d like to reserve a single room for one night.

How to ask help in a hotel?Can you recite?

Q: What kinds of room do you want/like?

R: I would like a single room with bath

(a balcony, a good view).

Q: How long do you intend/ want to stay here?

R: I would like to stay here for two nights.

Q: Could we book two double rooms for this weekend?

R: We have a double room with bath available.

Q: May I reserve a suite on the third floor till Friday?

R: We have a single room with a good view for you.

Q: Are there any rooms available tonight?

R: Sorry, we don’t have such a room with a balcony/bath.

Q: Have you got any vacant rooms?

R: I am sorry, sir. All our rooms are fully engaged.

Q: What is the price of the single room?

What is the room rate per night?

What is the daily price here?

Is breakfast included?

Does the charge include everything?

R: Fifty dollars a night. Including breakfast.

The charge includes only the bed and breakfast.

How to ask the price for each room?

Q: Do I need to send you the deposit?

R: You must leave a deposit of $30.

Q: How would you like to pay, in cash or by credit card?

R: Of course, we accept traveler’s card.

We would like to pay by credit card.

Q: Can I have supper here?

R: You can have supper here.

The dining room is open until midnight.

Q: When shall I check out?

What is the check-out time?

R: You may check out before 12:00 p.m.

How to ask some additional requirements?

Q: How long do you intend/ want to stay here? R: I would like to stay here for two nights.

Q: Could we book two double rooms for this weekend?

R: We have a double room with bath available.

How to make a reservation?

Q: Are there any rooms available tonight ? Q: Have you got any vacant rooms?

R: Sorry, we don’t have such a room with a balcony/bath…

R: I am sorry, sir. All our rooms are fully engaged/occupied.

Some relative forms of the words and phrases about Unit 4

1. employee: n 雇主— employer: n 雇员

2. newly: adv. 新近，最近 — new: adj.

3. unattended: adj. 没人照顾的

un- 形容词否定意义前缀 attend: v 参加 , 出席

4. check in: （登记）入住 – check out ：结账

5. registration: n 注册 v register

Learn it by heart!

6. cash: n 现金 check: n 支票 credit card: n 信用卡

7. confirm: v 确认，证实 confirmation : n

8. under control 控制 ---- out of control 失去控制

9. accommodate: v 提供住宿 accommodation ： n

10. additional: adj. 额外地 addition: n

11. canned: adj. 罐装的 can: n

12. carrier ： n （信息记录）载体 carry

13. continental: adj. 欧式的，清淡的 continent: n

14. emergency: n 紧急情况 emerge

15. entrance: n 入口 enter: v 进入

16. inconvenience: n 不便 convenient in: 形容词否定意义前缀

17. international: adj. 国际的 inter-: 前缀 周际的

18. lack: n&v 缺乏，没有

19. commitment : n 使用，承诺 commit : v 承诺 使命

Hotel Ads    Hotels usually advertise in newspaper to attract guests. Now look at the

following advertisements and practice two short dialogues related to them.

Sample 1 Holiday Hotel Guest Services Guide

Fax (801) 359-2859   

Reservations 800-466-8356   　　 ※ 109 Rooms 　 　 ※ Newly Renovated ( 重新装修 ) 　 ※ Free Local Calls 　 ※ Free Breakfast

※ Outdoor Pool 　 　 ※ Ski Area Nearby

※ Non-smoking Rooms 　　 ※ Children Stay Free

※ Coffee Available from 6:00 a.m. to 10:00 a.m. 　　 　　 ※ Office is Open 24 Hours 　　

Follow the sample

I Would Like to Book a Double Room

Receptionist: Holiday Hotel. Reception. May I help you?

Guest: Yes. I would like to book a double room for my family.

Receptionist: All right. For which dates, please?

Guest: Next weekend. That is for May 18th and 19th.

Receptionist: Let me check if we have a room available then. Oh, yes, we do.

Guest: Good. I would like to have a non-smoking room.

Receptionist: There are many non-smoking rooms available in our hotel.

May I have your name, please?

Guest: Charles Wilson. By the way, do you have any golf course?

Receptionist: Sorry, but we have a swimming pool, and we provide some other services.

Guest: That’s fine. Shall I send you a deposit?

Receptionist: No, you don’t have to, you may pay on arrival.

　　 Information for guests in Room 125:

　　　 1 　 person 　 per day 　 $50

　　　 2 　 persons 　 per day 　 $65

　　　 3 　 persons 　 per day 　 $70

　　　 4 　 persons 　 per day 　 $75

　　◎ Please do not leave pets unattended

　　 in rooms.

　　◎ Check-out time: 11:00 a.m.

◎Please leave key in room when checking

　 out.

All jewelry (◎ 首饰 ) and other valuables

must be checked at the reception;

otherwise, the proprietor( 业主 ) will not be

responsible for any loss.

Kindly report any inattention (◎ 怠慢 ) on

the part of any employee to the

　 management.

Village Green Inn

Follow the sample

Receptionist: Good morning! Welcome to Village Green Inn. What can I do for you?

Guest: I have a reservation with you.

Receptionist: May I have your name, please?

Guest: Tom Addison.

Receptionist: Yes, Mr. Addison. May I have a look at your passport, please?

Guest: OK, here you are.

Receptionist: Would you please fill out the registration form?

Guest: All right. What’s the rate for one person per night?

Receptionist: $69.

Guest: Do you accept traveler’s checks?

Receptionist: Sure. Here is the key card to Room 4312. The bell-man will show you the way.

Guest: Thanks. I will be leaving tomorrow. When shall I check out?

Receptionist: Any time before 11:00 a.m.

Guest: All right. I’ll remember that.

I Have a Reservation with You

Open your mouth!

Task 1 Look at the hotel advertisement on P55. Then ask

your partner some details about the advertisement.

Task 3 You want to check into a hotel for which you have

already made a reservation.

Task 4 You come to a hotel and ask for a single room with a

good view.

Task 2 You are leaving for Holiday Hotel tomorrow. Make a

reservation at a hotel there by telephone.

You: I’d like to book a single room with shower for my friends,

Mr. George Smith.

Receptionist: All right. On which , please.

You: On the 20th of this month.

Receptionist: How long will he be ?

You: I’m not quite sure, but it could be about .

Receptionist: Then we can confirm from the 20th to the 27th.

You: Fine. How much do you for a single room with

breakfast?

Receptionist: For a single room for one night, the would be

380 yuan.

You: Shall I leave a ?

Receptionist: No, but remember to confirm it your friend come.

You: All right.

day

stayinga week

a room

charge

hotel cost

depositbefore

Receptionist: Good morning! Welcome to Village Inn. What can I do for you?

You: ( )( 我在这儿预订了一个房间 )

Receptionist: May I have your name, please?

You: I’m Tom Addison.

Receptionist: Yes, Mr. Addison. You’re made a reservation for one single room.

( )

( 我可以看一下您的护照吗 ?)

You: Here you are.

Receptionist: ( )

( 请您填一下这张登记表好吗 ?)

You: Here it is. Is it all right?

Receptionist: Yes, thanks. ( )

（这是 5012 房的钥匙卡） You: Can I go to my room now?

Receptionist: Sure, ( )

（接待员会给您带路的） You: Thanks.

I have a reservation with you.

May I have a look at your passport?

Would you please fill out the registration form?

Here is the key to Room 5012 and the key card.

The bell-man will show you the way.