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8/14/2019 Talk Back Presentation Web-email
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Need of Customer Feedback
Customers are ultimately the ones responsible for
paycheck. By knowing more about your customers
demographics, their needs, taste & preferences, you
can tailor your products and services to better meet
their demands. This will ultimately lead to greater
success in sales.
In a service oriented business like E-commerce
solutions, Retail, Resorts, Hospitals etc, feedback
collection and working on to improve the business is
a continuous process to stay ahead of competition
and avoid losing valuable and repeat customers
Market Researchers have revealed that a companys
very satisfied customers were six times more likely
to repurchase products over a span of one to two
years than were merely satisfied customers.
Proper & timely feedback on product quality, service
quality, customer care, customer support, order
execution, overall satisfaction can bring in major
improvement in sales as well as reduce the chance
of losing a valuable customers..
Capture Feedback where it originates before it becomes public
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Pain Areas
The traditional feedback collection process is a manual- paper forms and pen based
which has many inherent limitations:
It is difficult to transfer the data from a paper to a proper system
NO business analysis software as the system is manual &
time consuming
Not up to date or real-time data
Customers do not enjoy the experience of filling up these forms and do not see the benefit of itto them, hence very seldom an organization gets a correct feedback
Sometimes these forms are misplaced leading to loss of vital information
Sometimes, forms are tampered to hide the facts
Many times, these forms do not reach the right authority who is responsible for service
improvement
Many organizations do not have a proper data analytics software to gather useful business
information and take necessary action
A great many organizations which gather customer feedback do nothing with the information
they've obtained as they really do not know how to analyze the data
There is no consolidated information/feedback/Satisfaction report for all outlets to the
management
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Pain Areas
There is no way to find out how an organization is doing with respect to customer expectation
on month on month basis or year-on-year basis other than sales performance.
There is no way to find out how your various branches are doing with respect to customer
satisfaction and need other than top-line and bottom line.
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How talk-back works?
Feedback request can be generated
over email or can be collected
through an online link.
Customers go through the browser
based questionnaire and input their
feedback on the questions that can
be structured to prompt the
customer for the right kind of
information
The feedback metric is collected
transferred to the pre-configured
remote server instantly without any
user involvement
Remote server collects the data, do
munching and generate usefulbusiness information about
service, product quality
The concerned authority can view
the report at any time sitting
anywhere in a very intuitive graphs
like pie and charts by just login tothe web.
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Reports to Management
Monthly/Quarterly report of number of feedback received for specific service, period and specific or
all locations
Monthly and Quarterly report of average rating for a service, specific location or all locations
Monthly and Quarterly report of feedback comments for a specific service at a specific or all
locations
0
1
2
3
4
5
6
FoodQuality
CustomerService
DeliveryTime
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Reports to Management
1. Feedback Trend analysis report for a service at a specific location or all locations for any
parameter
2. Average rating for a particular user for a specified period for a specified parameter3. All the feedback can be viewed in pie-chart, bar, line & column format as required by user
by login.
4. KYC Reports: Know your customer details like age, region, place, demo graphics to target
your advertisement to maximize sales.
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Know Your Customer- A powerful tool to enhance sales
Know who your customers are, their
age, gender, geographic location, maritalstatus, ethnicity, and income customer
demographics
Where your customers live, and how likely they are
to purchase the product or service you are selling
Your best prospects are your existing customers, and
profiling provides a powerful tool for gaining greatershare of each customers wallet.
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Client Sample Questions-1
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Client Sample Questions-2
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Client Sample Questions-3
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Client Sample Questions-4
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Offerings: Products and Services
Products Feedback collection system along with web-based business intelligence system
Know your customer(KYC) module
Services
Feedback question design: Develop right questions to get the most out of your
customer. Our team of experts can analyze your business and come up with right
questionsto ask your customers to improve your business.
Front-end client customization as per your branding strategies: Our creative team
can design the look and feel factor meeting your branding strategies to give a
unique feeling to your customers
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Client Engagement Model
No upfront investment on software: Monthly subscription service per device. Pay as you
use.
Customization Charges(optional) : The questions and art work can be designed by our
internal design team or can be done by you at no extra cost.
Training Charges(optional): Client can appoint an internal IT person who can be trainedto train individual users at the site. This can also be outsourced to us.
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Our Competitive Advantage
End-to-End solution right from designing questions, device layout to configuration and
training to the user per site.
Web-based solution: Reports can be accessed anywhere giving you flexibility to access
as per your wish.
Freedom to modify questions as you desire: This is helpful when you want to add a newservice to one outlet and see the report before rolling out completely.
Central Customer Database: A central repository of customer database with us can save
your customer hassle of giving his personal information again and again.
Can be deployed anywhere and everywhere: Easy configuration and usage
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Our Customers
JEWELEX INDIA
PVT. LTD, DELHI
CONVERGYS, HYDERAB
AD
KERALA STATE
LIBRARY, TRIVANDRUM
KERALA CHILDRENS
LIBRARY, TRIVANDRUM
SRM
UNIVERSITY, CHENNAI
AIRTEL, DELHI
PS: The above customers are for our other solutions
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Our Customers
PS: The above customers are for our other solutions
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Thank you
Talk-back Solutions
No. N-2, 3rd floor,LIC Row, 24th Main Road,
J.P. Nagar Ist PhaseBangalore 560078
Tel: 080 41208778,Fax: [email protected]