Talent Track The Contact Centre Recruitment Solution

Talent Track™

www.rsprecruitment.com.au

The Contact Centre Recruitment Solution

The best call-centres are colourful. They’re active. They move fast. That’s why they need skilled, vibrant, quick-witted, intelligent people to fill them. To lead, listen, engage customers, and drive success.RSP have created a powerful range of tools that’s part of a new breed. Helping you find, manage and retain the best. We’ve merged human intelligence with best practice technology and software to create a solution that will change your game.

The passionate Call Centre Specialists.

RSP Recruitment. Suite 1, Level 3, 104 – 112 Commonwealth Street, Surry Hills, NSW 2010

Phone: (02) 8005 3400 | [email protected] | www.rsprecruitment.com.au

RSP.Recruitment | rsp-recruitment | RSP_Recruitment

Designed specifically for Call-CentresDeveloped to fit the exacting requirements of contact-centre environments, we’ve shaped a range of innovative tools that will give your organisation recruits best suited to your company’s culture and aims.

Select your favourite TrackChoose the Track that’s right for you:

QuickTrack™You need that quick win, and we mean quick. You don’t need full customisation, but you’ll require access to a suite of tools that are flexible enough to run with what you need, when you need it.

ProTrack™You’re looking for the pro, and it can’t be just anyone. We source Team Leaders, Campaign Managers, Operation Managers, Call Centre Managers and Directors. The ones that will fill that spot, and own it.

RightTrack™Ideal for those needing everything on the rack. RightTrack is a top-tier recruitment system (RPO) for contact centres. Fully customised with specialised tools to suit your environment and set up end-to-end.

We make you more visible to those you’re seeking by telling your unique story.

Employer Branding Services & EVP DevelopmentCreation and communication of your brand to not only attract talent but to start building your community.

Career Website SolutionsAlign your existing corporate website with innovative content ideas for employee attraction.

Convey your values and vision and start a conversation with those that want to share it.

Digital and Social Strategy Multi-platform solutions to position your brand, your values, your EVP in the online marketplace, creating an engaged Talent Pool.

Solutions that will reach your desired audience by taking a strategic approach to social media channel management. Creating a positive presence in both owned and earned media.

Talent & Attraction.

We’re for creating a talent community.




We’re for getting to know your staff & business.

Your Skills and Competencies Talent Track’s suite of assessment solutions, specifically designed for call centres, enables us to benchmark your current top performers.

The characteristics of your best will be identified highlighting their personality, abilities and skills.

Candidate ScreeningAll applicants are screened to ensure they match the required skills and competencies. Crucial call centre competencies such as Fortitude, Resilience, Sales Focus and Drive identified in your top performers will form the template to benchmark every potential recruit.

Assessment and SelectionShort listed candidates are then assessed to ensure fit, both culturally and for overall call centre suitability.

Why find out that a new recruit “just wasn’t suitable” for the job 1 day, 1 week or 1 month after hiring when Talent Track can eliminate this risk?

Profiling your existing staff lets us find and recruit the type of people we know you already like.

Recruitment & Selection.




We all admire people who stick around. The ones that go the distance. They’re the ones whose experience and ability truly makes a difference. A difference to performance, a difference to morale and a difference to the bottom line.They are the ones who should be celebrated.

Onboarding & Induction Talent Track has developed the technology to begin onboarding staff from the moment they have been selected. That said we don’t only rely on the tech tools. We also continually monitor and check in with managers and recruits, personally seeing to it that inductions are seamless, and performance is on track from day.

Performance Measurement & Tracking We offer a software platform that allows you to benchmark employee performance, and align employee performance with their goals. You can measure performance, and importantly provide worthwhile feedback. Feedback to help attach, engage and retain.

Reward and RecognitionRewards programs can then be linked to meaningful performance management, these programs ensure loyalty and create brand ambassadors.

Employee Engagement & Retention.

We’re for anniversaries, not farewells.




Documents

Talent Track The Contact Centre Recruitment Solution