Talent Management in Industries:

A Comparative Analysis Between

Malaysia and Germany

Prof. Dr. Karl WagnerConsultant

Faculties of BusinessUniversity of Applied

SciencesRosenheim, Germany

Open University Malaysia

Talent Management / Development

Structure

1.1. (D(Definition -> Rationale of TM(D))efinition -> Rationale of TM(D))

2.2. MMeasurement: 7 Global Cross-Cultural Values easurement: 7 Global Cross-Cultural Values Reconsidered for TMDReconsidered for TMD

-> Application for TQM (6 Sigma)-> Application for TQM (6 Sigma)

3.3. AAnalysis: nalysis: 3.1.3.1. Manufacturing and Manufacturing and 3.2.3.2. Service Service

4.4. IImprovement (Synthesis): mprovement (Synthesis): Creating a Generic Creating a Generic Framework from Cultural Values to TMDFramework from Cultural Values to TMD

C BI T

“Talent Management”

• Represents the human factor in the organisation: the combined intelligence, skills and expertise that gives the organisation its distinctive character.

• The human elements of the organisation are those that are capable of learning, changing, innovating and providing the creative thrust which if properly motivated can ensure the long-term survival of the organisation.

Bontis, et al. 1999=> Not reserved for HIGH potentials…=> Core of Human Capital Development

1. D1. Definition TMD -> Rationaleefinition TMD -> Rationale

2. Measurement: Hofstede’s 7 Global 2. Measurement: Hofstede’s 7 Global Cross-Cultural Values Reconsidered for Cross-Cultural Values Reconsidered for

TMDTMD

a) Individualism-a) Individualism-CollectivismCollectivism

b) Power Distanceb) Power Distancec) Uncertainty Avoidancec) Uncertainty Avoidanced) d) Achievement-NurturingAchievement-Nurturinge) e) Short-Term OrientationShort-Term Orientationf)f) Polychronic Polychronic

OrientationOrientationg)g) Context OrientationContext Orientation

2.1. M2.1. Measurement of TMDeasurement of TMD

Hypothesis H1: Red: Detrimental for HCOrange: must be balanced

FranceFranceItalyItaly

High Context Orientation

Low Context Orientation

ChinaChina

A high context culture focuses on the implicit message, the meaning of a message is context-dependent.A low context culture is more outspoken, everything is due to reflection and discussion.

g) Context Orientationg) Context Orientationg) Context Orientationg) Context Orientation

U.S.A.U.S.A.

Arab countriesArab countriesMalaysia Malaysia

GermanyGermany

2.1. M2.1. Measurement of TMDeasurement of TMD

Two Comparisons

a) Bicycle Tyre Life: Expectancy

b) Appointment: Waiting Time

2.2. M2.2. Measurement of TMD : 6 SIGMAeasurement of TMD : 6 SIGMA

Defect Reduction(DFMD)

Timeliness

A. Comparison Tyres Expected Lifetime

3.1. A3.1. Analysis Tyrenalysis Tyre

13.73 months

37.63 months18.13 months

28.82 months

1. How many months should a city bicycle tyre last (estimated life expectancy at 1,000 km mileage p.a.)?

2. How many months do you think it will last on average?

n=30 n=46

Cause:

•Cultural Software Programming might have an impact on the making of tyres AND delivery of quality…

Effect:

• If quality is the main buyer’s decision, TM has to adopt to certain standards, without foregoing the beauty of its own culturak originality

Defect Reduction(DFMD)

3.1. A3.1. Analysis Tyrenalysis Tyre

B. Guess: if you make a business appointment, what would you expect

as an • Average delay rate

• Continuous Scale 0 – 60 min (without missing cases of “cancelled” appointments) 60

50

40

30

20

10

0

Waitin

g T

ime

Boxplot of Waiting Time

n=90

3.2. A3.2. Analysis Appointmentnalysis Appointment

Timeliness

4. Improve

•Changing Mindsets?

•Mould (live up to talent strengths, and tamper shortfalls gently)

•There is no X-Y-theory, many grey zones!

4. I4. Improve: mprove:

Hofstede Translated into TQM-> TMD1. Hofstede 2. Talent Managementa)a) Individualism-Individualism- CollectivismCollectivism

More Individualised Products

b) Power Distanceb) Power Distance Teamwork, CRM c) Uncertainty c) Uncertainty AvoidanceAvoidance

Processes -> TQM

d) Achievement d) Achievement

NurturingNurturingCustomer Care

e) Long/Short-Term e) Long/Short-Term OrientationOrientation

Delivery on Time

f) Polychronic f) Polychronic

OrientationOrientationDiversity Products & Service

g) Context g) Context OrientationOrientation

Clarity (Uncertainty <)

4. I4. Improve: mprove:

And what will

LEAD to a SOCIETAL

COMPETITIVE ADVANTAGE

by TMD

no matter where you are located?

CENTRE OF EXCELLENCE MALAYSIA• Product & Design innovation

• Service & Distribution innovation

• Manufacturing innovation

• Total Quality concept

By bridging the gap between University and Practice…

FURTHER CONCLUSION 3

4. I4. Improve: mprove: