Taking VoIP to the Next LevelWhat else can VoIP do for you?

Steve FletcherChief Information OfficerParker Poe Adams & Bernstein LLP

Carlos RodriguezNetwork ManagerNexsen Pruet, LLC

Agenda

• Unified Communications Overview• Applications - Unified Messaging,

Mobility, etc.• Microsoft Office Communications Server• Cisco Unified Presence• Conferencing – Audio, Web, Video

Agenda

• Disaster Recovery• What’s Next• Lessons Learned

Unified Communications OverviewIt’s all Possible when:

• The PC works like a phone• The phone works like a PC

Focus on benefits instead of features

• Deliver valuable tools • Listen to your users• Be Creative• Enhance client relationships• Platform diversity

Communication Pain Sources

Unified Communications OverviewNexsen Pruet

Unified Communications Topology

OCS

CUPS

OCS

CUPS

OCS

CUPS

OCS

CUPS

MPLS CloudMPLS Cloud

InternetInternet

Charlotte, NC

Raleigh, NC

Greensboro, NC

Columbia, SC

Greenville, SC

Myrtle Beach, SCHilton Head, SC

Mobile

Workforce

Unified Communications OverviewParker Poe

Unified Communications Topology

UC Applications

• Unified Messaging– Single In-Box for e-mail, fax, video, voicemail– Afraid of an avalanche of voicemail in Exchange? e-Discovery

fears? Create and enforce a retention policy. – PDAs make this essential!– Increase efficiency– Operations cost reduction

UC Applications

• Phone View Message Locator• Drop Recovery Call• Unified Attendant Console• Click to Call• Intercom – Whisper

UC Applications

• Unified Mobility – Single Number Reach– Cell, PDA– Wireless IP devices– Extension Mobility– Long Distance savings

UC Applications

• IP Communicator – “Soft Phone”– VPN– Home Office– Hotel Room in Europe

UC Applications

• Phone Proxy – Via Cisco ASA Firewall– Remote IP Phone access– no VPN required– Home Office DSL connected

IP phones– Small or Temp Office Use– IP or Cisco Wireless Phones

MS Communication Server

• Leverage Existing Infrastructure• Software Powered VoIP• Integration with MS Office Suite• Presence• Great Collaboration Tool• Integration with external IM• Virtualization Support

Cisco Unified Presence

• Native presence Busy Lamp Field• Phone display

Cisco Unified Presence

PartnerApps

Unity Communication Manager

CMEIPCC Meeting Place

SIP/SIMPLEPresence/SIP Network Cisco Unified

Personal Communicator

CSTA

Cisco Unified

Presence Server

Wireless Services

Mobile Data with Voice

Mobile Phone with Browser

IP Phone with

Browser

Soft phone Dual Mode Phone

Traditional Phone

• Personal Communicator– PC or Mac-based – Replaces IPC and CUVA– Access firm directories– Outlook contacts– Click to Call– VPN access– Presence

Cisco Unified Presence

• Audio and Web Conference– Meet Me– Meeting Place Express– Secure conference sessions

Conferencing

• Video Conference– Point-to-Point– Multipoint– Control Layouts– Session Recording– Conference external callers

Conferencing

OCS

CUPS

MPLS CloudMPLS Cloud

Internet

7985

Gatekeeper

Gatekeeper

Cisco MCU

Tandberg Content Server

Tandberg Management

Server

UC Applications

• Unified Video Advantage – PC Cam for internal video calls– Conferencing w/ MCU

Disaster Recovery (the often overlooked VoIP advantage)

• Phone Server Clusters Failover – For Cisco: Publisher / Subscriber– For OCS: Load Balancing– SRST in branch offices– Call Routing– Integration with Mobility– WAN redundancy

• Voicemail / Exchange Failover– Unity must see Exchange– Backup strategy

What’s Next?

• Phone Services• Collaboration

– Integration with Office SharePoint 2007– Integration with BES – International calls

• Virtual Unity - Subscriber at DR Site• Speech Access to Calendar• Voicemail Message Monitor• Redial to PSTN while in Voicemail• SIP Trunking

Lessons Learned

• Cultural change• Don’t rely entirely in your vendor• Listen to users• Be creative• Don’t stop here