Taking care of your customer relationships

Partner for your growth

• A specialized firm in multichannel customer service & bundle offer

• Operating from Cairo Contact Center Park with European knowledge, know-how & management

• Agile company with qualified personnel & continuous capacity building

• Secured fittings & state-of-the-art equipment• More then one thousand collaborators at your

service.

GO globalCherish individually your customer

Quality First!

Our Vision To be the reference in Egypt and MENA region for Quality in solutions provided to customers

Our Mission• Contact center: Quality solutions for multichannel Customer

Relationship Management, multilingual 24 x 7 x 365 services• Business development: Assistance in developing new markets and in

sales increasing• Capacity building: Talent management recruitment, continuous training

and employees empowerment.

Why NAOS Marketing

A reliable partner who strives for excellence• Solution oriented & problem solvers• Flexibility in services • Excellence in the management of your

customer relationships in various languages :

• Arabic• English• French

• German• Spanish• and many other languages….

6 years serving your customers

Growth with different Mobinil projects 60 agents

2007

2008

2009

2010

2011

2012

Creation of NAOS

Co-marketing for French IT companies and a Canadian company

15 agents

Activity on the Egyptian marketTrainings in France, Egypt, Lebanon Growth with Mobinil (Orange)

and OSN 200 agents

Diversification of services: Inbound calls,

Training of insourced agents.700 agents

2013

Diversification of services: Multichannel Customer

1 200 agents (prev.)

NAOS Marketing Core Value

• Quality, Quality and Quality• Customer centered• Innovation• Agility• Honesty• Talent incubator

Quality

An agile platform for Customer Relationship Management

NAOS Marketing offers integrated solutions

through the 3 main activities of its Center for

Multichannel Customer Relationship.

1.Customer service

2. Multichannel marketing

3. Sales

increase

Multichannel Customer Service (1/3)

Management of inbound contacts

Management of your 24/7/365 inbound contacts, may they be through phone (with or without toll-free number), SMS, e-mail, or livechat:

• Before, during or after a purchase order

• Answering the customer service

• Answering technical topics via a hotline.

Management of outbound contacts

•welcome calls or comfort calls turn your customer into

brand ambassador recommending your company around

•visibility development increase of subscribed members to

your mailing lists and newsletters.

Multichannel Customer Service (2/3)

Moderation of your websites and social media pages

•Humanize your customer relationship : click-to-call / click-to-chat technology providing clear and instantaneous answers through your website.

•Dynamize your clients’ networks, give a voice to your 2.0 community, through your forums, blogs and social media pages with total respect to your values, editorial lines and constraints.

Multichannel Customer Service (3/3)

International expertise & multichannel marketing services:

• Optimize your sales force prospection, leads generation: mails, SMS, phone and appointments scheduling

• Generate traffic to your shops, websites, events, etc.

• Enrich your databases, marketing surveys or enhance the customers satisfaction and increase the impact of your marketing and/or sales campaigns.

Business development (1/2)

Increasing your salesmakes your turnover or profit margin growing with actions:• Acquire new clients by phone order, by mail or electronic

order selling, by push actions, or extra sales…

• Win the loyalty of your customers complementing your clients’ portfolio presenting them products they have not tested yet, or developing extra sales…

• Hold on to your clients detaining clients that have entered a departure phase, reducing the churn or attrition rate.

Business development (2/2)

Capacity building

Talent management • Attract, retain and engage qualified employees• Continuous training and HR development

Consulting • Marketing strategies & campaigns• Setting-up of a contact center

Market survey • Boost your national & international growth.

Long-term partnerships

Jerusalem Pharmaceutical Co