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TABLETOP CARE GUIDELINES
2 www.steelite.com
Made For LifeOur Made in England – Made for Life campaign promotes the benefits of British manufactured tableware, and underpins the four elements of our mission statement.
This is our commitment to you. We make our products and serve our customers with this in mind – everything we deliver is for life.
Edge Chip WarrantyThe Steelite International Lifetime Edge-Chip Warranty is your assurance that all Distinction and Performance products manufactured in the UK factory will withstand the rigours of the modern commercial kitchen and remain chip free.
O U T S T A N D I N GS E R V I C E
Our cus tomers are par tners
for l i f e.
We design our produc t s for
l i f e.
I N S P I R A T I O N A LD E S I G N
We make our produc t s for
l i f e.
E X C E L L E N TQ U A L I T Y
We are he lping secure an
env ironment tha t is f i t for l i f e.
M I N I M I S I N GE N V I R O N M E N T A L
I M P A C T
www.steelite.com 3
Selected For YouSourced from carefully chosen partners around the world, the Selected For You range of products are perfect complements to Distinction and Performance tableware.
The use of different materials is essential in the creation of the modern tabletop and the Selected For You ranges have been compiled to bring a wide choice of products to help create a complete tabletop solution.
All Steelite International’s global partners are chosen with you in mind. They are all subject to stringent selection criteria and are selected based on the business principles of Steelite International.
• Excellent quality
• Inspirational design
• Outstanding service
• Minimising environmental impact
TABLETOP CARE GUIDELINES
4 www.steelite.com www.steelite.com 5
General Care
• 70% of damage / loss occurs at the dishwasher table
• Ensure dishwasher table has sufficient space to store
dirty items
• All washing equipment should be maintained and
checked regularly
• Back up stock - at least 12 weeks
• Check stock regularly
• Storage facilities should allow for stock rotation to
prevent overuse
• All items should be separated into type prior to
washing
• Avoid overloading trays or trolleys
• Ensure that all floors are clean, dry and level
Never overload trays
Always sort all items
Ceramic Care
• Ware should be washed within 45 minutes or removing
from the table
• Pre-rinse before washing
• Pre-rinse temperature should not exceed 43°C (109°F)
• Avoid contact between crockery and metals
• Abrasive cleaning aids should not be used
(i.e. scouring pads, steel wool)
• Minimise handling to reduce glaze abrasion
• Do not stack more than 15” high
• In order to reduce abrasion, do not slide items across
each other
• Use stock in strict rotation to prevent uneven wear
• Always keep enough product on hand, to avoid being
pulled straight from the dishwasher back into service
• Only stack coffee cups that are designated stackable
Never stack unstackable items
Only stack items designed to be stackable
TABLETOP CARE GUIDELINES
6 www.steelite.com www.steelite.com 7
Glassware Care
• Clean glasses in a glasswasher not a dishwasher
• Use properly sized compartment glass racks
• After washing remove basket and leave to cool down
and dry
• Never carry glasses in bouquets
• Never use glass in place of ice scoop
• Never use glass to carry or store cutlery
• Never let the beer tap come into contact with the glass
• Do not handle stemware when hot
• Use white cotton gloves or 2 cloths for polishing
• Do not hold the glass by the stem or the base when
polishing
• Polish the bowl first followed by the stem and then
the base
• Hold glasses by the stem to avoid fingerprints on
the bowl
Never use glass to carry or store cutlery
Always use properly sized compartment glass racks
Cutlery Care
• Cutlery should be washed separately from crockery
• Wash as soon as possible to prevent pitting from
acidic food deposits
• A pre-soak in warm water is recommended to loosen
food particles. It must not be soaked or left damp for
any length of time.
• Hepp and Elia cutlery ranges are dishwasher safe
• Use upright baskets to prevent scratching and to aid
drying
• Put the handle down in the dishwasher for best
washing result
• Do not overfill the upright cutlery baskets
• On completion of the wash allow the cutlery to air dry
• If cutlery is not completely dry after air drying then
hand dry immediately
Never overfill upright cutlery baskets
Always pre-soak in warm water to loosen food particles
TABLETOP CARE GUIDELINES
8 www.steelite.com www.steelite.com 9
Wood Care
• Clean with a soft damp cloth or wash with hot soapy
water, drying immediately
• Boards can be sanitised using an antibacterial spray, or
food safe liquid sanitiser, dry board immediately after
• Never soak in water or wash with harsh detergents
• Products should be stored in a dry location at room
temperature
• Do not store near heat sources or humid places
• Do not leave in direct sunlight for long periods of time
• Heat resistant – suitable for carrying hot ceramic pieces
direct from the oven
• Not suitable for use in the oven, dishwasher, freezer or
microwave
• Never place on top of or under a flame or grill
• To keep the product in the best condition, oil regularly
using T&G’s Wood Treatment Oil, or suitable food grade
mineral oil
• Ensure products are thoroughly dry before stacking and
storage
Melamine Care
• Dishwasher safe – however avoid use of chlorine or
chlorine based detergents or bleach. Consult your
chemical specialist for the best solution made specifically
for use on melamine and other plastic products.
• To remove fixed on food or stains pre-soak in a high
quality pre-soaking detergent
• For hand washing use a woven plastic pad
• Do not use abrasive scourers to remove hard food or
stains
• Avoid using chlorine or chlorine based products to
remove stains
• It is recommended that the rubber pedestals are hand
washed
• Not suitable for use in an oven or microwave
• Temperature range: standard melamine – up to 100°C
(212°F)
• Do not place on top or under a flame or grill
• Never heat food on melamine
• Avoid the use of sharp knives – this will scratch the
surface
• If the product begins to crack or split discard the product
Never use in a microwave or oven
Dishwasher safe
Never use in the oven, dishwasher, freezer or microwave
Always clean with a soft damp cloth or wash with hot soapy water
United Kingdom & Republic of Ireland Steelite International plc Orme Street Stoke-on-Trent ST6 3RB England Telephone +44 (0)1782 821 000 Fax +44 (0)1782 819 926 Email [email protected]
Continental Europe Telephone +44 (0)1782 829 347 Fax +44 (0)1782 829 484 Email [email protected]
Benelux Steelite International Benelux BV‘s Gravelandseweg 2583125 BK SchiedamNederlandTelephone +31 (0)20 617 5915 Email [email protected]
GermanySteelite International Deutschland GmbH Sandwiesenstrasse1164665 Alsbach Telephone +49 (0)6257 61950Fax +49 (0)6257 7944 Email [email protected]
FranceTelephone +32 (0)475 981 081Email [email protected]
ScandinaviaTelephone 0031 624 212 506Email [email protected]
ItalyTelephone +39 0522 902051Fax +39 0522 902017Email [email protected]
SpainSteelite International SpainC/General Espartero 1803012 AlicanteTelephone +34 966 590 300Fax +34 965 990 701Email [email protected]
PortugalAva Rui Gráciono 71 – 1o Dto. Sta Marta do Pinhal2855-577 CorroiosTelephone 00 351 210 990 221Fax 00 351 21 254 52 29Email [email protected]
Russia, Central & Eastern EuropeThe Central Europe Consultancy16 Rosemont RoadLondonNW3 6NETel 0044 207 435 9033Mob 00777 613 5088Email [email protected]
Australia Steelite International plc Unit 45Slough Business Park2 Slough AvenueSilverwaterNSW 2128Telephone +61 (0)2 9648 4522Fax +61 (0)2 9648 4523Email [email protected]
CanadaSteelite International Canada LtdUnit 226 Riviera DriveMarkhamOntarioL3R5M1Telephone +1 905 752 1074Fax +1 905 752 1120Email [email protected]
Middle EastSteelite International Middle EastA Ronai LLCPO Box 115944DubaiUnited Arab EmiratesTelephone +9714 341 4409Fax +9714 341 4457Email [email protected]
United States of AmericaSteelite International USA Inc154 Keystone DriveNew CastlePA 16105Telephone +1724 856 4900Fax +1724 856 7924Email [email protected]
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