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Application & Back Office User Guide 2

Table of Contents Table of Contents ......................................................................................................... 2!Hardware Setup & Details ........................................................................................... 4!

Groovv One Bundle ..................................................................................................... 4!Groovv One Plus Bundle ............................................................................................. 4!Tablet Bundle ............................................................................................................... 4!Groovv Storefront & Restaurant Bundle ...................................................................... 4!Swiper Bundle .............................................................................................................. 4!Barcode Scanner Setup ............................................................................................... 5!

WiFi Setup ...................................................................................................................... 8!Logging in to the Groovv Application ....................................................................... 9!Departments, Items & Their Relationship with Register Keys............................. 10!

Creating a Department............................................................................................... 10!Creating an Item......................................................................................................... 10!

Creating a Register Key for an Item, Department or System Function .............. 11!To Add Buttons to the Keyboard: ................................................................................12!To Remove a Button: ..................................................................................................12!

Slide Out Drawer Functions...................................................................................... 13!Managing Your Groovv Restaurant .......................................................................... 14!

Modifiers ......................................................................................................................14!Servers .........................................................................................................................15!Departments .............................................................................................................. 16!Fire Option – Coming Soon…......................................................................................17!Kitchen Devices .......................................................................................................... 18!Kitchen Printer Setup (EPSON) ................................................................................... 19!Kitchen Printer Setup (Star) ......................................................................................... 23!Tables ......................................................................................................................... 24!Table Process ............................................................................................................ 26!Tipping ........................................................................................................................ 28!

How do I swipe a Credit Card? ................................................................................28!Transaction Items Display Editing............................................................................29!Register Options Menu ..............................................................................................29!Groovv Reports Tab ....................................................................................................30!

From Your Device ...................................................................................................... 30!From Your Back Office .............................................................................................. 30!


Void A Transaction ......................................................................................................32!One & One Plus ......................................................................................................... 33!Groovv Storefront & Restaurant................................................................................. 33!

Troubleshooting Credit Cards Will Not Swipe.......................................................34!Receipts Will Not Print: One & One Plus ................................................................... 34!Receipts Will Not Print: Groovv Storefront & Restaurant........................................... 35!Receipts Will Not Cut Properly: One & One Plus ...................................................... 36!Receipts Will Not Cut Properly: Groovv Storefront & Restaurant ............................. 36!Cash Drawer Does Not Open: Groovv One & One Plus .......................................... 37!Cash Drawer Does Not Open: Groovv Storefront & Restaurant .............................. 37!

Downloading the Groovv Application.....................................................................38!Application Preferences Glossary & Information ..................................................39!


Hardware Setup & Details Listed below are images and details that outline the hardware included with each bundle:

Groovv One Bundle

> Groovv One Register

> Cash Drawer

Groovv One Plus Bundle

> Groovv One Register

> Cash Drawer

> AZT Tablet

> Swiper

Groovv Storefront & Restaurant Bundle

> AZT Tablet

> Rotating Tablet Stand & Swiper

> Printer

> Cash Drawer

> Router

Tablet Bundle

> AZT Tablet

> Swiper

> Rotating Tablet Stand

Swiper Bundle

> Swiper Only


Barcode Scanner Setup A barcode scanner is a useful tool for quick ticket item entry for stores of all sizes and purposes. The Groovv Register compatibility list is shown below.

Manufacturer Model Detai ls

Socket 7CI Simple and straightforward design

Quick scanning

Socket 7MI Simple and straightforward design

Wide scan zone

Ability to scan on screen barcodes

The below instructions outline the steps for the Socket compatible Groovv Register barcode scanners.

Box contains: barcode scanner, two AAA batteries, USB AC Charger with wall adapter and lanyard with pull reel.

To connect a compatible barcode scanner to the Groovv Register app:

1. Remove all components from box. 2. Use wall adapter (or a coin) to twist battery cover screw on back of barcode

scanner into horizontal position a. – (horizontal) = unlocked; | (vertical) = locked b. Note: screw cannot be removed

3. Install the batteries in their correct position 4. Plug USB connection into wall adapter, if desired, and plug circular end into

barcode scanner a. Flap to plug in circular end of power cable cannot be opened unless

back of barcode scanner screw is in unlocked (horizontal) position b. Red = charging; Green = charged c. Note: Barcode scanner must be fully charged before first use d. Recommendation: Charge nightly

5. Power on by pressing and holding the small circular button on the top of barcode scanner

a. Blue flashing light indicates power on 6. Switch barcode scanner to SPP, Raw Mode

a. Scan the barcode (at right) to switch to SPP Mode


b. Scan the barcode (at right) to switch to SPP, Raw Mode

7. Switching barcode scanner to discoverable mode

a. On barcode scanner i. Press and hold large, scanning

button while simultaneously pressing and holding small, circular power button

ii. Note: You will hear three (3) beeps and device will power off

iii. Turn power back on 8. After the device is powered on connect it to your

tablet via Bluetooth a. Turn on Bluetooth b. Select “Search for devices” c. Select your device “Socket CHS [######]” d. The device will be shown under paired

devices (as shown at right) 9. Connect the device to the Groovv Register

application a. Open Groovv Register b. Open maintenance menu c. Select “Settings” d. Select “Devices” e. Scroll to “Barcode scanner name” f. Select “Refresh” button g. Open dropdown menu h. Select the barcode scanner “Socket

CHS[######]” i. Select “Save” j. Select “Test Scanner”

10. Restart Groovv Register application a. The first time connecting the barcode

scanner to Groovv Register should restart on its own after selecting “Test Scanner”

b. If it does not, manually close the app by selecting the “Recently Used Apps Button” (shown at right.) Then swipe Groovv Register away (up or to the right depending on tablet view mode.)

11. Reopen Groovv Register and device will now allow easy ticket item entry

Now that the barcode scanner has been connected the tablet and Groovv Registerit can be used to assign barcodes to specific items. Follow the easy steps below to assign a “Scan ID” to an Inventory Item in the Back Office.


1. Add the item to the Back Office 2. On the tablet, open the maintenance menu 3. Select “Items” 4. Select the desired item from the list 5. Scroll down to and select the “Scan ID:” text field 6. Use barcode scanner to scan the items barcode.

a. A successful scan will result in the barcode scanner to vibrate and flash a green light through the LED Status Indicator.

b. After scanning, characters (alpha, numeric and special) will be entered into this field

7. Select “Save.”

The selected items “Scan ID” has now been updated in the back office and barcode scanner can be used to add this item to a ticket.

A barcode scanner can also be used from a Bluetooth capable PC to add Scan ID’s directly to the back office.

1. Switch barcode scanner to discoverable mode a. On barcode scanner

i. Press and hold large, scanning button while simultaneously pressing and holding small, circular power button

ii. Note: You will hear three (3) beeps and device will power off

iii. Turn power back on 2. After the device is powered on connect it to your

PC via Bluetooth a. Select the Windows button (shown at right) b. Search programs and files for “Add a

Bluetooth Device.” This can be found by typing Bluetooth into the text field

c. Select your device “Socket CHS [######]” 3. Download and connect barcode scanner to Socket

Scan 10 program a. Follow link

http://www.socketmobile.com/support/downloads/data-collection/series7/ss10/

b. Download the Windows version of the program

c. Within pop up select three (3) checkboxes followed by OK:


i. Port “COM4” ii. “Use keyboard wedge” iii. “Show keyboard wedge icon in task

tray” d. Within task tray right click “Socket Scan 10”

i. Select “Socket EZ Pair” ii. Select “Bluetooth” iii. Select your device “Socket CHS

[######]” iv. Select “OK”

4. Adding barcodes to the back office a. Log into your back office at

register.groovv.com b. Select the “Maintenance” tab c. Select “Inventory Items” d. Select the desired item or create a new item e. Select the text field next to “Scan ID” (shown

at right) f. Use barcode scanner to scan barcode and

text will populate this field g. Select “Update” at bottom of item page

5. Synchronize your tablet to the back office then you will be able to scan the entered barcodes from your register

WiFi Setup To connect your tablet/register to a WiFi connection:

> Select the Settings icon on your device’s home screen, or swipe down from the top right, to access the setting link.

> Turn ON WiFi connectivity and select your desired network from the list provided.

> If supplied with a router, use the WIFI network provided.

*It is recommended that you ONLY connect to network’s secured with a password / key.

Once you ’ve selected the desired secure network, and entered the network’s password / key, your device will complete the process of connecting.


Logging in to the Groovv Application > When the Groovv Retail/Restaurant

(Cloud) app starts for the first time, you will be prompted to enter your user name and password provided to you by TMS.

> Enter the user name and password that was provided in your welcome letter.

> After the user name and password has been authenticated, the information is saved and used whenever the app is started on your device.

> If authentication succeeds, you will not be prompted for the User Name and Password again.

> ** If your password is changed on the back office, the password will need to be re-entered on all devices the next time they are started.

After logging on, the main register screen is displayed. Sales can be entered immediately after starting.

Both the Clerk and Cloud icon are located within the left hand side of your register’s transaction display.

The Cloud icon shows the register's connected state:

Connected to network and connected for Auto-Synchronization.

Not connected to network. Touch the icon to try to reconnect to the network.

The Clerk icon indicates which employee is currently logged into the register, and is displayed on the main register screen near the right-center of the screen.


Departments, Items & Their Relationship with Register Keys Below provides the steps for creating a department, item or register key:

Creating a Department

To Create a Department:

> Log into the Back Office, and select the Maintenance tab.

> Select Departments on the left.

> eSelect New Department.

> Enter a name, and choose a color to represent this new department on your register’s keyboard, and select Insert to save this department.

> You can now add an image by selecting the Browse button. ** Note: Chrome will read **

> Select an image file that you wish to represent this department’s button on your register keyboard.

> To synchronize onto your tablet:

• On your tablet / Groovv register: Select the Menu button on the top right side.

• Select Cloud.

• Select Synchronize (located on the very bottom of the Cloud screen).

Creating an Item

To create an item: Log into the Back Office, and select the Maintenance tab.

> Select Inventory Items on the left.

> Select New Item.


> Enter a Description, Department, Price, Quantity on Hand (Q.O.H.), and Cost if you would like to calculate your margin

**Note: User must ensure the department has been created first before being able to add the item to the department**

> Please note that you can only add an image for this item after saving.

> Select Insert to save this item.

> You can now add an image by selecting the Browse button. ** Note: Chrome will read Choose File**

> Select any image file within your computer that you wish to represent this item’s button on your register’s keyboard.

> Select Synchronize Items.

> On your Tablet/Groovv register: Select the Menu button on the top right side.

> Select Cloud.

> Select Synchronize (located on the very bottom of the Cloud screen).

Creating a Register Key for an Item, Department or System Function To manage your Groovv Registers items grid layout, you must do so from the Back Office.

Log into the Back Office, and select the Maintenance tab.

> Select Maintenance from the top navigation options.

> Select Register Keys from the list on the left.

> Select the Layout from the drop down list you wish to manage or select New Layout to create a new layout


** Note: Users will need to name the layout before setting up the keyboard.

> Select the Device option; check the device name that you are sending the layout to. You can find the device name under the device drop down.

> Select Save

> Select the Send to Register option to push the layout to the selected device.

To Add Buttons to the Keyboard:

> Click a blank key where you want to place a department.

> Select either Department, Item or System in the Button Types drop down.

> Press the Available Keys drop down to select a key, and select the Department, Item, or System option desired to represent this new button/key.

To Remove a Button:

> Click on the button you wish to remove.

> Select the Clear key. The item will be added back in the Available Keys drop down list.


Slide Out Drawer Functions Below you will find definitions for functions located within the register’s slide out drawer, which appears on the left of your screen when you swipe from the far left of your tablet towards the center of the screen. The slide out drawer provides a series of functions related to transactions, items and customers.

Clerk Login: Is where any given manager or employee can go to log into the register. The register identifies clerks by requesting their pin, NOT their login name — clerk pins are set up in the Back Office. Upon entry of any clerk’s correct password, you will be returned to the register screen, now displaying your clerk ID name at the bottom of the register’s transaction display window.

No Sale: This function can be used to clear out the register display after voiding a transaction. (To use this feature, upon completion of a void, select No Sale from the slide out drawer.)

Transaction Lookup: This function allows you to search your registers transactions by receipt #.

Return: The Return option allows you to reverse/refund customers for transaction that occurred prior to the current day. (To use this feature, select Transaction Lookup from the slide out drawer, then enter the receipt # you wish to refund a customer for.) To return multiple items you must select the Return option before entering each item that is being returned.

Item Inquiry: This allows you to view the status/details for any inventory item on hand. To use this feature, select Item Inquiry from the slide out drawer, then select the item you wish to view such details for.

Paid In: Can be used for tracking cash added to the cash drawer by the business. (To use this, select Paid In, then enter the amount of cash added to the drawer.)

Paid Out: Can be used for tracking cash removed from the cash drawer by the business. (To use this, select Paid Out, then enter the amount of cash removed from the drawer.)

Reprint Receipt: Will instantly attempt to reprint the last transaction’s receipt.

Email Receipt: Allow register users to email a copy of the last transaction’s receipt


Managing Your Groovv Restaurant Modifiers

When dealing with inventory items that can come in many ways, use modifiers. Modifiers are used as child items to a parent item, e.g. a Cheeseburger can be prepared many ways. When a customer orders Cheeseburger, inventory will be deducted one (1) and by placing the cook style (rare, medium, well) as the first modifier the cook will know how the customer likes their patty cooked. The second modifier could consist of cheese (American, provolone, pepper jack, swiss) to be cooked on top of the patty. The third modifier set could be toppings (ketchup, onion, lettuce, tomato, pickle) on top of the cheese. The selected modifiers will be added below the item on the ticket. Modifiers with a price will show the established price in the ticket as a mark up. An item can only have one (1) to three (3) levels of modifiers, but there is no limit of how many items make up each level.

Modifiers also come with two (2) check boxes, which can be used individually, concurrently or not at all.

Modifier Required: A Server must select a modifier before continuing with the rest of the order Multiple Select: A Server has the ability to select unlimited number of modifiers (no option available) and can multi select a modifier. If no modifiers are needed select the Done option in the lower right of the Groovv Register app screen to move to the next screen.

When used concurrently a server must select one (1) to unlimited modifiers, but when neither check boxes are selected the server will have one opportunity to select a modifier, or select done, and be moved to the next screen

Please note that all modifiers must be created as inventory items before they can be applied to a parent item. Inventory items used as modifiers will carry over the price listed with the item.


Servers

From this page (see illustration), you will be able

to create, view and edit your servers. As you can

see, the clerks already in the system are listed in

a table on the left side of the screen. On the

right, there is an option labeled “New Server.”

This option will be used to create a new clerk.

On the table, there are four (4) columns. These

columns are listed and defined below:

ID: This column shows the auto-assigned number for the server.

Name: This column shows the clerk's name.

Allowed: This column shows the allowed functions that the server has.

Active: This column shows whether or not the server will be shown in the Groovv Register app.

To select a server to edit, click the server ID number. This will load a new page (see illustration) showing the selected server's information.

From this image shown above, you will be able to view, edit, and deactivate the selected server and their allowed functions.

ID: The ID field is auto assigned based on the order in which servers are created.

Name: In this field you can enter or edit the name of your servers.

Pin: The servers pin is used to log into the Groovv Register app and begin tracking their sales and reports.

Allowed Functions [?]: For definitions of the Allowed Functions, hover your mouse over the [?] (in the back office) and a small window will appear.

Active: A Server cannot be deleted from your back office, but they can be marked inactive if they are no longer with the company or you do not want them to have access to the Groovv Register app.


Last Update: This date and time field marks the last time the servers profile was updated.

After you have made the desired changes, click the Update option.

The Groovv Register app can also force a Server to be logged in order to begin a sale. In the System Data tab, by selecting the check box next to Require Server Login servers will be forced to enter their pin before starting a transaction or seating a table. We recommend using Automatically Log Off at End of Transaction in concurrence with Require Server Login to ensure accurate server specific reporting. Automatically Log Off at End of Transaction cannot be used without Require Server Login.

The Log on Page for Servers can also be personalized for your business with a company logo or photo, by inputting an image URL into the Log on Page Image field found in System Data of Maintenance tab. We recommend using Flickr or Image Shack to store your image.

Departments

From this page (see Illustration), you will be able to create and edit your inventory departments. Departments are an easy way to separate your inventory in to groups, making it easier to find items more quickly.

As you can see, the departments already in the system are listed in a table on the left side of the screen. On the right side of the table, there is a button labeled New Department.

This button will be used to create a new department. On the table, there are seven (7) rows. These rows are listed and defined below:

ID: This row shows the auto-assigned ID number for the department.

Name: This row allows you to create a name for the department.

Taxable: This row allows you to choose the tax rate for the department. The left column adds tax to the price, the right column reads the price as


having tax included. Option will be selected by default for inventory items created under the specified department.

Image: Once you have inserted the department, this row will allow you add a button image for the department.

Kitchen Devices: This row allows you to select the kitchen device that items in this department will appear on once the ticket has been saved (if applicable.)

Restaurant Options [?]: This row allows you to choose whether or not to use the Fire Button. If Use Fire Button is checked, items under the department will display the fire option when selected on the register, and need to be fired when they should be started in the kitchen. If Use Fire Button is not checked, the option will not appear on the register.

Last Update: This date and time field marks the last time the servers profile was updated.

Default Color: The selected color will be used as the background for the department icon and all inventory items created under the department. Please note background for inventory items will take on initially inserted department color unless image is updated.

Once you have entered in all of the information for the department, click the Insert button at the bottom of the table.

Fire Option – Coming Soon…

If you keep track of tables, you may find it necessary to let the kitchen staff know when to start cooking a particular table's dish(es.) This is done by pressing the Fire button and after adding a specific item to a ticket such as an appetizer.

To enable the use of the Fire button, the checkbox (See Illustration) must be checked off for the desired department. If the checkbox is not selected the Fire option will not appear after selecting an item, which has been added to a ticket.


To use the Fire button, after seating a table and taking an order select the item to be “fired” to the kitchen. A table must be used in order for the Fire button to appear after selecting an item. By pressing the Fire icon the item text color will then become red, meaning it has been sent to the kitchen staff to begin preparing the dish (if a kitchen printer has been activated.)

Only items that have been “fired” will be sent to the Kitchen Printer.

Kitchen Devices

From this page (see illustration), you will be able to set up device specific Kitchen printers to submit order tickets from anywhere. Only one (1) registered device can be connected to one (1) kitchen device at a time. This can be changed using the Print Server Register dropdown to select your desired device enabled to send tickets to the active Kitchen Printer.

Kitchen Devices are used to speed up the restaurant experience not only for a customer, but also for a server. By having tickets be automatically sent to the kitchen, the server is able to go from table to table without running into the kitchen to drop off orders. As you can see, the kitchen printers already in the system are listed in a table on the left side of the screen. On the right, there is an option labeled New Device. This option will be used to create a new device. On the device, there are three (3) columns. These columns are listed and defined below.

Device Name: This column is the assigned name you have given to your device.

Device Type: “Kitchen Printer” will appear by default as it is the only option at this point.

Active: This column will tell you if the device is “Active” or “Not Active.”

To select a device to edit, click the Table Name. This will load a new page showing the selected table's information. From this page, you will be able to view, edit, and deactivate the selected table and their functionality.


Device Name: This field is the name of the kitchen printer that you have deemed suitable to describe the device.


Device Type: This dropdown menu only has one options “Kitchen Printer,” which is selected by default.

Printer Type: This dropdown generates the list of compatible kitchen printers with the Groovv Register app.

IP Address: Enter the Internet Protocol (IP) address of your kitchen printer in this field so the “print server register” knows the Wi-Fi signal to send tickets.

Active: A Kitchen Device cannot be deleted from your back office, but they can be marked not active if they are no longer to be used.

Last Update: This date and time field marks the last time the tables profile was updated.

Kitchen Printer Setup (EPSON)

The below instructions outline the steps for the EPSON compatible Groovv Register kitchen printer.


Epson TM U220B – C31C514667

Ethernet – Auto Cutter

To install the Kitchen Printer:

Box contains: Epson TM-U220B Printer, power cable with AC adapter, paper roll and ink ribbon.

1. Remove all components from box. 2. Install ink ribbon

a. Open back of printer using life toggle. b. Open front of printer by pulling upward on groove on outside of printer c. Twist ink ribbon knob until tight d. Place ribbon between front metal piece and cutter e. Ribbon twist knob will be placed in front of metal piece with knob on the

right hand side. f. Note: you should feel/hear the ribbon snap into place g. Twist ink ribbon knob until tight h. Close front of printer

3. Install paper a. Drop paper into slot b. Pull paper from bottom of roll


c. Hold paper above cutter d. Close back of printer e. Note: printer will make noise

4. Connect Ethernet cable form Router port to back of Printer 5. Power on Printer 6. Check IP parameters of the Printer

a. Press the small circular button on back of printer near Ethernet port with a pin for approximately three (3) seconds

b. Should print out receipt with printer IP settings 7. Setup printer software

a. Follow link: https://pos.epson.com/developers/techresdetails.htm?productpk=545

b. Select “EpsonNet Config Utility for Windows” under Utilities section c. Download application d. Open application

i. Find file location: EpsonNet => EpsonNet Config V4 => ENReboot

e. Select “Refresh” icon f. Double click “TM Printer” under Model Name g. Select “Basic” (Network Interface => TCP/IP => Basic)

i. Select “Manual” bubble ii. Insert IP Address “172.168.1.121” iii. Subnet Mask “255.255.255.0” iv. Default Gateway “0.0.0.0”

h. Select “Transmit” i. Pop up will occur select “OK” ii. Transmission is complete pop up select “OK”

i. Ensure device is set up properly i. Select “Refresh” ii. IP Address for Model Name “TM-U220” should read as above

“172.168.1.121”

To create a Kitchen Printer:

1. Log into the back office at register.groovv.com 2. Open the Maintenance tab 3. On the left hand side select the “Kitchen Devices” sub tab 4. After selecting the Kitchen Devices tab select “New Device” 5. Selecting “New Device” enables the following options for your device

a. ID: The ID field is auto assigned based on the order in which servers are created.

b. Device Name: This field is the name of the kitchen printer that you have deemed suitable to describe the device.

c. Device Type: This dropdown menu only has one options “Kitchen Printer,” which is selected by default.

d. Printer Type: This dropdown generates the list of compatible kitchen printers with the Groovv Register app.


e. IP Address: Enter the Internet Protocol (IP) address of your kitchen printer in this field so the “print server register” knows the Wi-Fi signal to send tickets.

f. Active: A Kitchen Device cannot be deleted from your back office, but they can be marked not active if they are no longer to be used.

g. Last Update: This date and time field marks the last time the tables profile was updated.

6. Once all fields have been entered select “Insert” 7. Assigning the “Print server register”

Enabling the use of a Kitchen Printer from the tablet in the back office:

1. Setup your tablet to be the “Print server register” a. From the dropdown select your register

name b. Select “Update”

2. At the Department level, ensure that the corresponding “Kitchen Devices” checkbox is selected

3. At the Department level, ensure that the “Use Fire Button” checkbox is selected

Once a Kitchen Printer has been created in the back office and activated the “Groovv Kitchen Printer Service” will be enabled to run on the assigned “Print server register.” The “Groovv Kitchen Printer Service” logo (shown above) will be displayed in the top left Notification Drawer.

Please note, kitchen printers can only be used with items that are “fired.” In order to fire an item, tables must be used.

Using the Kitchen Printer from the Tablet:

1. Seat a table 2. Add items to the table ticket 3. Select the items to be “fired” by highlighting them,

then selecting the “Fire Button” (shown at right) 4. Those items will then be sent to a Kitchen Printer

a. The image at left indicates a Kitchen Printer in good standing


b. The image at left indicates a Kitchen Printer in bad standing


Kitchen Printer Setup (Star)

The below instructions outline the steps for the Star compatible Groovv Register kitchen printers.


Star SP742ME – AUTO CUT Ethernet – Auto Cutter

Star SP712ML Ethernet

To install the Kitchen Printer

Box contains: Star SP700 Printer, power cable, paper roll, ink ribbon, and installation disc.

8. Remove all components from box. 9. Install ink ribbon

a. Open back of printer using life toggle. b. Open front of printer by pulling upward on groove on outside of printer c. Twist ink ribbon knob until tight d. Place ribbon between front metal piece and cutter e. Ribbon twist knob will be placed in front of metal piece with knob on the

right hand side. f. Note: you should feel/hear the ribbon snap into place g. Twist ink ribbon knob until tight h. Close front of printer

10. Install paper a. Drop paper into slot b. Pull paper from bottom of roll c. Hold paper above cutter d. Close back of printer e. Note: printer will make noise

11. Connect Ethernet cable form Router port to back of Printer 12. Power on Printer 13. Check IP parameters of the Printer

a. Power on printer while holding the feed button b. After power is on release feed button after approximately three (3)

seconds c. Wait for entire sequence to finish

i. Should be two cycles of printing ii. If need be, press the feed button to

ensure the end of status checkup has finished

d. IP parameters will be printed at the bottom of the receipt


14. Change IP Address of Printer a. Open web browser and type in IP address

found at bottom of receipt b. Login to web portal

i. Username: root ii. Password: public

c. In web portal select “IP Parameters” d. Select “Static…” bubble e. Insert “172.168.1.121” into IP Address f. Insert “255.255.255.0” into Subnet Mask g. Insert “0.0.0.0” into Default Gateway h. Select “OK” i. Select “Save” from tabs on the left hand side

of webpage

To create a Kitchen Printer (see page 17)

Enabling the use of a kitchen printer from the tablet (see page 18)

Using the Kitchen Printer from the Tablet (see page 18)

Tables

From this page (see illustration), you will be able to create, view and edit your tables.

As you can see, the tables already in the system are listed in a table on the left side of the screen. On the right, there is an option labeled New Table. This option will be used to create a new table. On the table, there are three (3) columns. These columns are listed and defined below.

Table Name: This column shows the tables name as given by the creator.

Covers: This numeric value shows the number of guests suggested at the selected table.

Status: This column shows the current status of the table. There are four options for a table:

Open

Seated

Checked

Deleted


(Images show in application correspondence to Back Office table status)

To select a table to edit, click the Table Name. This will load a new page (see illustration) showing the selected table's information.

From this page, you will be able to view, edit, and deactivate the selected table and their functionality.


Table Name: This field is the name of the table that you have deemed suitable to describe the table’s location.

# Of Covers: This field sets the standard for the number of guests allowed to sit at the selected table. The specific number of guests is set in the Groovv Register app when a table is seated.

Table Options: This field relates to the name given to the tables after it has been seated.

> None – gives you the option to name the table or not

> Prompt for Table Name – server will be prompted to name the table split before they may continue serving the guests (shown at right.)

> Use Global Consecutive Table Numbering – Guest Name will be auto assigned and the numerical value will continue to rise as noted by the Ticket number

Deleted: Tables cannot be truly deleted. They can only be hidden from view or changed entirely into a new table. To hide a table from view, select the Deleted check box. A table cannot be deleted unless in Open status.

Last Update: This date and time field marks the last time the tables profile was updated.


After you have made the desired changes, click the Update option.

A table’s status can also be reset from the back office. If a table is to be left in Check status after the restaurant has closed select the table then select the Reset Status option and the table’s status will be reset to Open.

The Groovv Register app can also force a Table to be selected in order to begin a sale. In the System Data tab, by selecting the check box next to Require Table to Start Transaction servers will be forced to seat a table before starting a transaction. We also recommend using Require Seat Selection for each item added to a ticket as a feature that is useful for restaurants who are frequently asked to split checks.

Table Process

Once you are ready to seat guests simply select the Tables icon. You will then be directed to the Tables Select directory where you can select, apply guest name, comment on and state the number of guests for the specified table (as shown below.) After selecting a table a blue circle will appear to display your selection and many fields become editable. Once a table is selected, the server is able to input many editable (optional dependent upon your back office set up) fields.

Guest Name: This feature allows you to identify tables by assigned bus boy, reservation party or important guests (etc.) By default you are not required to enter a Guest Name. Although, this section feeds off of your back office selection for Table Options.

Comments: If desired, you can enter comments about the table to remember important facts or asks from the guests of the table. Guests: This feature allows you to recall how many guests are seated at the table. By default this is not a required action unless Require Seat Selection is selected in the back office. If more than eleven (11) guests are needed, select the +


sign and a pop up (see illustration) will allow you to enter this information.

After the necessary information has been entered into the Table Select screen select Order to be taken to your home page and you can begin entering items for the table.

Once items have been added to the table’s ticket and you are ready to move to the next table select the Save Ticket icon. This will maintain the table’s items and allow you to help other guests. When the table is ready to order more items return to the Tables screen, select the now green table and select the Order option. Repeat process as necessary until table is ready for the check.

When the table is ready for the check, return to the designated table and select the Tickets icon. After selecting the Tickets icon you are met with three (3) split tender options at the top of the Split Tickets screen.

Split by Guest: Splits the ticket by the specified guests. This option is only applicable if “Require Seat Selection” is enabled in the back office, otherwise all items will appear on one ticket. Split by Selection: Splits the ticket by selecting and moving specific items from one ticket to another. To complete this action select the desired item to be moved then select the top grey section of the other ticket(s.) You can add or subtract tickets from this split option by selecting the - and + symbols as necessary.

Split Even: Splits the ticket evenly across all items by dividing the Total Due by the number of desired tickets. You can add or subtract tickets from this split option by selecting the - and + symbols as necessary.

At the bottom of the screen you will notice four (4) quick select options.

> Save: Allows you to save the tickets after being split. Please note the Save option will appear greyed out until ticket splits have been put into place.

> Order: This feature will allow you to return to the table’s ticket(s) and you can begin adding more items to the selected table.

> Print: Allows you to print the ticket(s) to be brought to the table. A ticket can only be printed and brought to the table from the Ticket Split screen.

> Pay: After bringing the ticket(s) to the table select this option to finalize payment. If a ticket is not to be split you can finalize payment by selecting the Close on the Table Select screen.


Tipping

To add tips to a sale there are various steps, which must be followed to ensure proper use of this tool. Tip settlement can only be completed from the Groovv Register app on the device after a credit card sale has been completed.

After processing a credit card, the receipt with tip line will be printed for the guest and the restaurant. After the server has collected the ticket with tip addition, the server will then return to the table screen that shows Check status. By selecting the table, the server will be directed to a different Tender Screen. From here, the server enters the tip amount as specified on the ticket using the number pad then selects the Tip option at the top of the screen. Please be cautious when entering values as there is only one opportunity to settle the ticket with tip. The table will remain in Check status until a server returns to this screen to add tip. Be sure your servers are closing out tables as quickly as possible so that more customers may be seated in a speedy fashion.

How do I swipe a Credit Card? > Key in the sale amount and touch the

desired department, or select any pre-defined item to add it to the transaction.

> Select the Pay button

> Touch the Credit Card button

> Wait for the screen to display “Please swipe card,” then smoothly swipe the card.

> If you have a Groovv Swiper, One, or One Plus, swipe the credit card magnetic stripe down and facing the thick portion of the swiper. If you have a Groovv Tablet, storefront or restaurant swipe facing the thin portion of the swiper. (see illustrations).

> An “Authorizing…” window will appear. If the transaction is successful, the customer will be returned to the successful


transaction screen.

Transaction Items Display Editing To edit the quantity or remove an item, touch the item listed on the display and a menu will appear providing the following options.

Adds to or subtracts from the quantity of an item.

Discounts a single item (option only available for the last item entered).

Deletes the selected line item from the receipt.

Closes the receipt edit menu.

Allows modification of an item (In Restaurant version only).

Register Options Menu Pressing the Menu key located on the top right hand corner of your Groovv Register will open an option menu with Reports, Items, Customers, Settings, Cloud, Help, About, and Exit menus.

Reports will provide the option to view/print/email various types of transaction detail reports.

Items displays the list of items on within the account. **Please note that items may be adjusted in the register’s Items menu, but must first be created in the Back Office in order to show up in the application’s Item list.

Customers opens the customer look up screen.

Settings consist of 4 sections: Preferences, Devices, Taxes and Database.

> Preferences - Contains several register specific option controls, including one that control screen orientation.

> Devices - This is where to manage device connections such as cash drawers and printer connections.

> Taxes - Located on this tab is the option to store up to 4 different sales tax rates.


> Database - This is where functions related to Backing up system data, resetting keyboard size, or deleting the entire database.

Cloud Tab where you'd go to synchronize your register with your online back office data.(I.E.: New register keys, departments, etc.)

Help Navigates you to the Online Groovv Cloud Help Content.

About displays the Groovv version information, contact information and social network links.

Exit button for exiting the Groovv applications.

Groovv Reports Tab From Your Device

> The Reports Tab displays the Current Totals and History of all Sales.

> The system keeps 2 sets to totals that are named "Shift" and "Daily".

> These totals are added to for each sale, and keep getting added to until zeroed. When you zero a set of totals, all of the totals for that set are copied to a new History set and labeled for the period and date. The totals for that set are then zeroed.

> The data MUST be zeroed at each end of period ("End of Shift", "End of Day", etc.)

> The sales data can also be displayed on the back office reports menu in "Sales Reports".

Report Type: Totals are current period-to-date, and need to be zeroed for every period. History is Total data that was zeroed.

Zero: Not checked = just display a report of the totals, Checked = Zero the totals and add them to History for the period displayed in the Report Type.

Export: Saves the data in a .CSV file.

Email: Emails the report. This will open the email client screen and allow you to enter an email address to send the report to.

Print: If you have a receipt printer defined, this will print the report to the receipt printer.

From Your Back Office

The Groovv Register Back Office provides a more comprehensive analysis of your sales & inventory.


Transaction Detail: Customize your sales data by date, time frame, clerk and device. A transaction list is created based on these preferences. Clicking on the invoice number of a transaction will open the receipt for that purchase.

Transaction Journal: Customize your sales data by date, time frame, clerk, device, and tender (cash, credit card, etc). A scrolling list of all transaction receipts is created based on your preferences. Export this information as a .CSV by clicking on the export icon located in the top right hand corner of your list.

Sale Report: Customize your sales data by start date and end date, time frame, clerk and device. This information is then presented in both a list and a pie chart and is organized according to department, item, and tender type. Export as a .CSV by clicking on the export icon located in the top right hand corner of your list.

Inventory Sales: Customize by start date and end date and department. A list is created that displays both your current inventory according to sales as well as the overall profit of each item. Export this information as a .CSV by clicking on the export icon located in the top right hand corner of your list.

Item Data: Provides a detailed overview of all the items currently included in each department. Export this information as a .CSV by clicking on the export icon located in the top right hand corner of your list.

Customer Data: Provide a detailed overview of all the purchases made by a specific customer with your business.


Void A Transaction

> To void a transaction, one must first look up the receipt # online in the Back Office, or on any copy of the customers receipt.

> Once you’ve identified the transaction # that you wish to void, open the Register Options Drawer by swiping on the screen from the left.

> Select Transaction Lookup, and enter the transaction ID # you’d like to void.

> You will be shown the information box, select OK.

> Open the Slide Out Drawer again by swiping from the left of your devices screen, and select Void Transaction.

> Completion of step 4 will process the void, and the subtotaled amount in the register display will display $0.00 for the voided transaction #.

** Note. To start a new transaction from this point, simply select an item, or enter an amount and select the desired department you’d wish to charge for.


How Do I Refund a Customer? One & One Plus

> Swipe from the left side of your devices screen to open the options drawer.

> Select the item being returned, or enter the desired amount, followed by the corresponding department you wish to process a refund for.

> Touch the Pay button at the bottom right of the image shown above.

> Select Tender desired for the returning funds.

> The refund has now been completed in your register, and you can return funds to your customer via the selected tender type (i.e. Cash).

Groovv Storefront & Restaurant

> Log into the Groovv Register back-office.

> Select tab titled, ‘Reports’. (Should be the default landing page)

> ‘Transaction Detail’ from sub menu list.

> Select the date on which the transaction was generated. (Select Submit)

> Find the Transaction Number and Select that Number to open the Transaction Details.

> Scroll to the bottom of the receipt and select Return


Troubleshooting Credit Cards Will Not Swipe

> When swiping a credit card, it must be swiped as close to parallel with the swiper as possible while facing the thick part of the swiper.

> Ensure there is not a protective cover on the phone (protective covers will not allow the swiper to plug in all the way.)

> Check to see the customer does not have the speakerphone feature on. (The audio must travel to the swiper. The Customer can also try turning Bluetooth off to ensure the swiper is receiving the audio. This can be done through the connection settings on your device.)

Can I Process Credit Cards Offline? > No, unfortunately you must be connected to a functioning Internet connection

in order to process credit card transactions within your Groovv register.

Receipts Will Not Print: One & One Plus

> Does the All in One have power?

• If not plug in power cable to back of device and known functioning outlet and switch power toggle, on the front of device, to on.

> Does USB Printer Name read Custom America CA Printer?

• Check this at Menu => Settings => Devices

• If not select Custom America CA Printer from dropdown.

• Scroll to bottom of screen, select Save

• Select Test Printer.

> Is there paper?

• While standing in front of the register, place finger underneath indentation located at the top of the lid covering the register's printer, and gently lift up toward yourself to remove the printer's lid.

• With your right hand, press down-to the right, and hold the small black release latch located on towards the right-center of the printer.

• While pressing down the small black lever in the above step, with your left hand, lift the printer feeder to a vertical position.

• Gently lift the green lever toward you into a vertical position.


• Remove the old roll / discard any excess or remaining paper left over by the old roll.

• Gently press back down the silver paper feeder until it locks down.

• Place the new roll positioned to distribute from the bottom (you should see the back of receipt paper), and insert the paper into the clear green feed slot as far as the slot permits, this will initiate the printer to automatically begin to feed the new roll of paper through paper feed panel.

• (*If the paper does not feed up and through, repeat steps d, e & f, making sure to insert the paper all the way down into the clear green feed slot until it stops.)

• You can now re-attach the printer lid and run a sale or test the installment try pressing the feed icon on the tablet.

Receipts Will Not Print: Groovv Storefront & Restaurant

> Is the printer beeping?

• If so, paper needs to be loaded into the printer.

• Open the lid by lifting the light blue lever with the word Pull engraved on it.

• Place the roll with the paper feeding from below, NOT from over the top of the roll.

• Close the Lid.

> Does the printer have power?

• If not, plug in power cable to back of device and known functioning outlet and switch power toggle, on the front of device, to on.

• Printer should beep and blue power light will illuminate.

> Does Receipt Printer Model read AZT Printers All?

• Check this at Menu => Settings => Devices.

• If not select AZT Printers All from dropdown.

> Does Receipt Printer IP Address read 172.168.1.120?

• Check this at Menu => Settings => Devices.

• If not enter the above IP address into the field.

• Scroll to bottom of screen, select Save.

• Select Test Printer.

> Is your tablet Wi-Fi connected to the Conn3ct network?


• Open the tablet settings to ensure Wi-Fi is switched to on and connected to the Groovv supplied router network.

• If you accidentally selected Forget the network, contact Groovv support to retrieve your password.

• Check the IP of the tablet by clicking the Conn3ct network after connection has been established (Should read 172… and final number set should not be 120)

> Can the tablet access and load an Internet page?

• Ensure router has established power and green light on back of router is on (flashing ok).

• Ensure green light on back of router above yellow Internet port is on.

> Do receipts print blank? Was the paper loaded properly?

• Place the roll with the paper feeding from below, NOT from over the top of the roll.

Receipts Will Not Cut Properly: One & One Plus

> Does Cutter Code read 27,105?

• Check this at Menu => Settings => Devices

• If not enter the above code


• Select Test Printer

> Is the footer being cut off?

• If so, check this at Menu => Settings => Devices

• Scroll down to the section for Print at End of Sale then press the enter key approximately five (5) times at the end of your text

Receipts Will Not Cut Properly: Groovv Storefront & Restaurant

> Does Cutter Code read 27,105,27,112,0,5,250?

• Check this at “Menu => Settings => Devices”

• If not enter the above code


• Select Test Printer

> Is the footer being cut off?


> If so, check this at Menu => Settings => Devices

> Scroll down to the section for “Print at end of sale” then press the enter key approximately five (5) times at the end of your text

Cash Drawer Does Not Open: Groovv One & One Plus

> Is send drawer open command enabled?

• Select check box in Menu => Settings => Devices


> Is drawer code entered properly?

• Enter code 27,112,48,55,121

• Scroll to bottom, select Save

> Does the All in One have power?

• If not, plug in power cable to back of device and known functioning outlet and switch power toggle, on the front of device, to on.

> Does the cash drawer open at all?

• Use key to open cash drawer

• If key doesn’t work, use switch underneath cash drawer while leaning it forward

Cash Drawer Does Not Open: Groovv Storefront & Restaurant

> Is send drawer open command enabled?

• Select check box in Menu => Settings => Devices


> Is drawer code entered properly?

• Enter code 27,112,0,5,250

• Scroll to bottom, select Save

> Is cash drawer telephone cord plugged into the printer?

• If not, plug cord into back of device. (On printer, connection closest to power plug in)

> What is the Wi-Fi strength on the tablet?

• If there is a weak signal you will need to move the router closer to the printer


> Does the cash drawer open at all?

• Use key to open cash drawer

• If key doesn’t work, use switch underneath cash drawer while leaning it forward

Downloading the Groovv Application > Log into your Groovv Register back office at register.groovv.com

> Select the “Download” tab

> Ensure you are able to download applications from Unknown Sources

• You need to allow apps that are not installed using the Android Market before you can install our app. (Your screen may look different based on your Android version.)

• On your device, from the main screen, go to the Settings page (either the Menu button then Settings, or the Settings icon on the screen.) From the Settings screen, press the Applications button:

• From the Applications screen, check the box that says Unknown Sources: (Alternate Access: Depending on the device you’re using, the Unknown Sources option may reside under the Security settings.)

• A question will be displayed asking you to confirm this setting: Click OK.

> Select the Download Groovv Cloud app if downloading directly to the tablet. (Recommended)


Application Preferences Glossary & Information

Maintenance Menu PIN The PIN number users must enter to gain access to the Settings menu. Any length number can be entered. Enter "0000" in this field to not require a PIN number for access to the Settings screen. To access the Settings menu: press the Menu button, then Settings. A prompt screen will be displayed. Enter the new PIN number to gain access.

Require Clerk Login If checked, the clerk must enter their PIN number before starting a transaction. You can press the clerk icon, or define a clerk button: this option is also available in the System Data settings in the back office. Uncheck this option in the back office to disable required clerk PIN number on the register.

Use Decimal Quantity Determines how the system will use the quantity entered. If checked, an entry of "2" (the display shows "0.02") will be a quantity of ".02". If not checked, an entry of "2" (the display shows "0.02") will be a quantity of "2"

Lock Screen The screen can be locked in Landscape mode [wide] or portrait mode [tall] by selecting the corresponding bubble.

Automatically Zero Totals: Check this option if you wish to automatically zero out your shift and daily totals report at the time designated. * Note: By default this is NOT selected.

End of Day Zero before Time: From this dropdown menu you designate the time that your shift and daily total report will automatically zero totals each day. * Note: By default this is set to 12am.

Register Name: Displays the name of this register. This data is used for the back office device list, and the detailed transaction list. However, this name can only be edited in the back office in the “Devices” tab.

When all of your edits have been made, simply select the back arrow in the top left of the screen to update the System Defaults for the register.

Documents

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