Table of Contents - NetCommmedia.netcomm.com.au/public/assets/pdf_file/0014/101381/3G24WE... · 10.TROUBLESHOOTING ... • Receive diversity: UMTS-2100, UMTS-1900 • 3 embedded RF

User Guide

2

Preface

This manual provides information re lated to the insta l lat ion , operat ion, and appl icat ion of this device . The indiv idual reading this manual i s

presumed to have a bas ic understanding of te lecommunicat ions terminology and concepts .

I f you f ind the product to be broken or malfunct ioning, p lease contact Et i sa lat technical support for ass i stance .

Important Safety Instruct ions

With reference to unpacking, insta l lat ion , use and maintenance of your e lectronic device , the fo l lowing bas ic guidel ines are recommended:

• Do not use or insta l l th is product near water, to avoid f i re or shock hazard . For example , near a bathtub, k i tchen s ink or laundry tub, or near a

swimming pool . A lso , do not expose the equipment to ra in or damp areas (e .g . a wet basement) .

• Do not connect the power supply cord on e levated surfaces . Al low i t to l ie f ree ly. There should be no obstruct ions in i ts path and no heavy

i tems should be p laced on the cord . In addit ion , do not walk on, step on or mistreat the cord .

• Use only the power cord and adapter that are shipped with this device .

• To safeguard the equipment against overheat ing , make sure that a l l openings in the unit that offer exposure to a i r are not b locked.

• Never insta l l te lephone wir ing dur ing stormy weather condit ions .

WARNING

• Disconnect the power l ine from the device before serv ic ing .

Save Our Environment

When this equipment has reached the end of i t s useful l i fe , i t must be taken to a recycl ing centre and processed separate from domest ic waste .

The cardboard box , the p last ic contained in the packaging, and the parts that make up this router can be recycled in accordance with regional ly

establ i shed regulat ions . Never d ispose of th is e lectronic equipment a long with your household waste . You may be subject to penalt ies or sanct ions

under the law. Instead, ask for d isposal instruct ions from your munic ipal government .

P lease be respons ib le and protect our environment .

3

Etisalat 3G WiFi Router USER GUIDE

1.PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2 .WELCOME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

WHAT’S IN THE BOX? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

KEY FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3 .TECHNICAL SPECIF ICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

ENVIRONMENTAL AND PHYSICAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

HARDWARE FEATURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

WIRELESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

INFORMATION AVAILABLE IN THE MYZONE MANAGER 7

COMPLIANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

4 .GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

NETWORK AND SYSTEM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . 9

3G NETWORK LOCK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

PLACEMENT OF YOUR MYZONE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

LED INDICATORS, INPUTS AND OUTPUTS. . . . . . . . . . . . . . . . . . . . . 10

5.GETTING ONLINE IN 5 MINUTES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

FURTHER CONFIGURATION AND RESET . . . . . . . . . . . . . . . . . . . . . . . 14

ADVANCED SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

LEARNING MORE ABOUT THE STATUS OF YOUR MYZONE 14

CHANGING WIRELESS SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

SETTING A CUSTOM APN OR OTHER 3G NETWORK

SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

RESET TO FACTORY DEFAULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

HARDWARE RESET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

6.CHECKING THE 3G STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3G NETWORK SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

7.MYZONE CONFIGURATION MANAGER . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CONNECT TO YOUR NETWORK VIA WINDOWS PC . . . . . . . 18

CONNECT TO YOUR NETWORK VIA MAC OS X . . . . . . . . . . . . . 19

8.SETTINGS IN THE MYZONE CONFIGURATION MANAGER 19

LOGIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

THE MYZONE CONFIGURATION MANAGER . . . . . . . . . . . . . . . . . . 19

CHANGING THE WIRELESS SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . 20

SERVICE PROVIDER/ 3G CARRIER SETTINGS . . . . . . . . . . . . . . . 20

9.ADVANCED SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

STATUS MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

WWAN (3G) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

BAND PROVIDER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

SIM SECURITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

WIRELESS LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

RIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

DMZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

DDNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

NTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

SYSTEM MONITOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

ADMINISTRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

LOG OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

REBOOT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

10.TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Table of Contents

4

Welcome

5


Welcome

WELCOMECongratulat ions on purchas ing an Et i sa lat MyZone. Your MyZone i s a mobi le Wi-F i router

with a bui l t- in 3G modem and a rechargeable battery, integrated into one s leek credit

card s ized unit . I t i s des igned for h igh mobi l i ty and a complete ly wire less exper ience .

The Et i sa lat MyZone wi l l g ive you the freedom to instant ly create your own personal

wire less hotspot and share your high-speed mobi le broadband connect ion with other

wire less-enabled devices .

Read this chapter for help gett ing started sett ing up and us ing your MyZone.

What’s in the box?• MyZone – Mobi le 3G Wi-F i Router

• USB Charge Cable

• Quick Start Guide

• Mains Power Adapter

Key Features• Credit card s ized , weighing only 77g

• With bui l t- in 3G modem, Wi-F i access point , router funct ions and rechargeable

battery

• Creates your personal wire less hotspot

• High-speed Internet connect iv i ty for up to 6 s imultaneous users with a s ingle mobi le

broadband account

• HSDPA downl ink speed up to 7 .2 Mbps / HSUPA upl ink up to 5 .76 Mbps

• Compatib le with 3G and 2G mobi le serv ice networks

• Battery powered for 4 to 6 hours of operat ion in on power charge cyc le

• S imple access to router sett ings v ia any web browser without addit ional software

insta l lat ion

6

Specifications

7


TECHNICAL SPECIFICATIONSEnvironmental and Physical• Operat ional temperature: 0oC to 40oC

• Dimensions: 97 x 60 .6 x 9mm

• Weight: 77g

Hardware Features• Qualcomm MSM 7227 chipset

• 3G networks UMTS/HSDPA/HSUPA: 850/ 1900/ 2100 MHz

• 2G networks GSM/GPRS/EDGE: 850/ 900/ 1800/ 1900 MHz

• HSDPA category 8 (7 .2 Mbps downl ink)

• HSUPA category 6 (5 .76 Mbps upl ink)

• EDGE mode: mult i s lot c lass 12

• Qualcomm Power Management IC PM7540

• Qualcomm RF Transceiver RTR6285

• Receive d ivers i ty : UMTS-2100, UMTS-1900

• 3 embedded RF antennas: 1x 3G/2G main , 1x 3G divers i ty, 1x Wi-F i

• S IM reader : push-to-lock type s lot , supports 1 .8V and 3V SIM and USIM cards

• USB 2 .0 – Micro USB port

• Bui l t- in l i th ium-ion polymer battery 1350 mAh (4 – 6 hours in operat ion, 40 hours in

id le )

• 2 LED status indicators : Power, 3G connect ion

• AC Power Adapter 5V DC/1A with Micro USB port

• USB connect iv i ty cable (Micro USB to USB)

Wireless• Wire less LAN AR6002 IEEE 802.11b/g module (Atheros)

• IEEE 802.11g up to 54 Mbps

• IEEE 802.11b up to 11 Mbps

• Wire less LAN authent icat ion: WPA2-PSK, WPA-PSK

Information available in the MyZone Manager• 3G Signal strength and connect iv i ty status

• Mobi le serv ice operator name

• SIM card PIN code conf igurat ion

• Battery status

• Wi-F i conf igurat ion information: SSID, secur i ty

Compliance• A-t ick

• CE

• RoHS

Technical Specifications

8

Getting Started

9


GETTING STARTEDNetwork and System RequirementsBefore cont inuing with the setup of your Myzone, p lease conf i rm that you comply with

the minimum system requirements below.

• Act ivated SIM card

• Computer or smart phone with Windows, Nokia Symbian, Android , Macintosh or L inux-

based operat ing systems with TCP/ IP protocol insta l led and working IEEE 802.11g or

IEEE 802.11b compl iant wire less adapter

• Web browser such as Internet Explorer, Safar i , Mozi l la F i refox , Opera , Google Chrome,

Netscape Navigator etc .

3G Network LockYour MyZone i s locked to the Et i sa lat 3G Network . I f you insert a S IM from a different

3G provider, you wi l l need to obtain the Network Unlock Code from Et isa lat Technical

Support . Your MyZone wi l l prompt you to enter the unlock code as shown in the

screenshot below. You can then c l ick Save and cont inue to conf igure the MyZone as per

the steps in this guide .

Placement of your MyZoneJust l ike a mobi le phone, the MyZone’s locat ion wi l l affect i t s s ignal strength from the

mobi le base stat ion (ce l l tower) . The data speed achievable from the MyZone i s re lat ive to

this s ignal strength, which i s affected by many environmental factors . When choos ing a

locat ion to p lace your MyZone, p lease keep in mind that the MyZone wi l l need adequate

s ignal strength in order to provide Internet connect iv i ty.

S imi lar ly, the wire less connect ion between your Myzone and your Wi-F i devices wi l l be

stronger the c loser your connected devices are to your MyZone. Your wire less connect ion

and performance wi l l degrade as the d istance between your MyZone and connected

devices increases . This may or may not be d i rect ly not iceable , and i s great ly affected by

the indiv idual setup environment .

I f you have concerns about your network ’s performance that might be re lated to range

or obstruct ion factors , t ry moving the computer (or Wi-F i device) to a pos i t ion between

3 to 5 metres f rom your MyZone in order to see i f d istance i s the problem. I f d i ff icult ies

pers i st even at c lose range, p lease contact Et i sa lat Technical Support .

Note: Whi le some of the i tems l i s ted below can affect network performance , they wi l l not

prohibit your wire less network from funct ioning; i f you are concerned that your network

i s not operat ing at i t s maximum effect iveness , th is checkl i s t may help .

Note: The MyZone must be kept at least 20cm away from human body.

(This i s a regulatory requirement and appl ies to a l l 3G / Wi-F i capable devices meet ing

standard regulatory compl iance)

Place your MyZone as c lose as poss ib le to the centre of your wire less network devices . To

achieve the best wire less network coverage for your “wire less c l ients” ( i .e . computers with

bui l t- in or USB wire less adapters , laptops with bui l t- in wire less , wire less PDA / iPhone,

wire less enabled gaming consoles etc) :

• Ensure that your MyZone i s pos i t ioned vert ica l ly.

• In mult i-storey homes , p lace your MyZone on a f loor that i s as c lose to the centre of

the home as poss ib le . This may mean plac ing your MyZone on an upper f loor.

• Try not to p lace your MyZone near a cordless te lephone that operates at the same

radio frequency as the MyZone (2 .4GHz) .

Avoid obstacles and interferencesAvoid p lac ing your MyZone near devices that may emit radio “noise , ” such as microwave

ovens . Also avoid b locking your s ignal with dense objects that can inhibit wire less

communicat ion. These can inc lude:

Getting Started

10


• Refr igerators

• Washers and/or dryers

• Metal cabinets

• Large aquar iums

• Metal l ic-based, UV-t inted windows

I f your wire less s ignal seems weak in some spots , make

sure that objects such as these are not b locking the

s ignal ’s path (between your devices and your MyZone) .

Cordless PhonesI f the performance of your wire less network i s impaired

after cons ider ing the above i ssues , and you have a cordless

phone:

• Try moving cordless phones away from your MyZone

and your wire less-enabled computers .

• Unplug and remove the battery from any cordless

phone that operates on the 2 .4GHz band (check

manufacturer ’s information) . I f th is f ixes the problem,

your phone may be interfer ing with the Wi-F i of your

MyZone.

• I f your phone supports channel se lect ion , change the

channel on the phone to the farthest channel f rom

your wire less network . For example , change the phone

to channel 1 and set your MyZone to channel 11 . See

your phones user manual for deta i led instruct ions .

• I f necessary, cons ider switching to a 900MHz or 5GHz

cordless phone.

Choose the “Quietest” Channel for your Wireless

NetworkIn locat ions where homes or off ices are c lose together,

such as apartment bui ld ings or off ice complexes , there

may be wire less networks nearby that can conf l ict with

your wire less network .

Use the s i te survey capabi l i t ies found in the wire less

ut i l i ty of your wire less adapter to locate any other

wire less networks that are avai lable ( see your wire less

adapter ’s user manual ) , and switch your MyZone and

computers to a channel as far away from other networks as

poss ib le .

Note: Most Wi-F i routers set their Wire less G networks to channel 6 . Changing

the channel to something other than 6 may help improve your

wire less network performance .

• Exper iment with more than one of the avai lable

channels , in order to f ind the c learest connect ion and

avoid interference from neighbour ing cordless phones

or other wire less devices .

LED Indicators, Inputs and OutputsThe LED indicator d isp lay v is ib le on the front of the

MyZone provides with status information. See below for an

explanat ion of both the indicat ion l ights .

Power Status LightThe power status l ight shows you the status of the bui l t- in

battery and a lso te l l s you whether the device i s boot ing or

charging.

ICON COLOUR FLASHING NOT FLASHING

Green Battery

d ischarging

Battery Ful l

and charging

Blue N/A Boot ing

Red Battery low

and discharging

Battery low

and charging

Internet Connection LightOnce connected , the Internet LED wi l l f lash constant ly to

indicate data transfer. I f the LED i s not i l luminated there

i s no Internet connect ion avai lable .

ICON COLOUR FLASHING UNLIT

Green Internet

Connect ion

act ive

Unable to

connect to

the i Internet

Getting Started

11


SIM Card SlotInsert your SIM card as shown below (push to lock , push to

re lease) . P lease make sure you insert your SIM card in the

correct or ientat ion by checking the SIM icon next to the

SIM s lot .

To insert the SIM Card into the MyZone, f i rst move

the stand out of the way by pushing i t away with your

f ingernai l .

Once you have pushed the stand out of the way, you wi l l

not ice a smal l indent under the SIM Card cover.

S l ide your f ingernai l into the indent to remove the SIM

Card cover.

Once you have l i f ted the SIM Card cover you can then

insert your SIM Card into the SIM Card s lot as shown on

you MyZone.

Micro USB SocketThe Micro USB socket a l lows you to charge the MyZone

when plugged into the power adapter or any USB port on

your computer.

Power SwitchSl ide and hold the switch to power up your MyZone unt i l

the power l ight i l luminates . For power down, hold the

switch for 3-5 seconds unt i l the power l ight changes

colour.

Getting Started

12

Getting Online in 5 Minutes

13


GETTING ONLINE IN 5 MINUTESNote: P lease ensure you charge your MyZone ful ly for at least 8 hours before us ing i t without the USB cable connected

to a power source .

1 . Insert your SIM (and connect the USB cable to a power source i f the battery i s

running low) . Power on the MyZone by s l id ing down the power switch unt i l the

power status l ight i l luminates .

2 . On your Laptop/Computer/Smartphone/ iPhone, scan for the fo l lowing wire less

network name (SSID) – “Et i sa lat MyZone.”

3 . Connect wire less ly to the MyZone us ing “3G24WE00” as your in i t ia l secur i ty key.

4 . Don’t forget to personal ize the SSID and the secur i ty key of your MyZone from

the defaults to help ensure secur i ty on your network . Open your browser and

type http: / /my.zone into the locat ion bar to br ing up the MyZone Conf igurat ion

Manager where you can conf igure the 3G, Wi-F i and router sett ings of your

MyZone as wel l as advanced status information.

Note: Your MyZone i s locked to the Et i sa lat 3G Network . I f you insert a S IM from a different 3G provider, you wi l l need

to obtain the Network Unlock Code from Et isa lat Technical Support . Your MyZone wi l l prompt you to enter the

unlock code as shown in the screenshot below. You can then c l ick Save and cont inue to conf igure the MyZone

as per the steps below.

5 . Authent icat ion can be achieved v ia the MyZone Conf igurat ion Manager us ing the

default Username and Password (admin/admin) and c l ick submit .

6 . You can a lso change the system language to Arabic by c l ick ing on the l ink at the

top r ight of the login page .

I f successful , the MyZone Conf igurat ion Manager wi l l appear in your browser as shown

below.

7 . C l ick on the ‘Wire less ’ tab to conf igure your wire less secur i ty sett ings . In the

f ie ld SSID enter your new name. In the f ie ld WPA Pre-Shared Key enter your


14


new personal ized secur i ty key. Choose a mix of

upper and lower case letters as wel l as numbers to

compose a strong secur i ty key. Conf i rm the new key

in the second f ie ld and c l ick the ‘Save ’ button to

save your new sett ings .

Note: Insert ing or removing the SIM card from the unit whi le i t i s ON wi l l

reboot your MyZone.

Further Configuration and ResetThe MyZone has been des igned to work with minimal

user conf igurat ion. However, i f you would l ike to set any

advanced opt ions this can be done us ing the browser based

Advanced View in the MyZone Conf igurat ion Manager.

Advanced SettingsTo access the advanced sett ings menu i tems:

• Cl ick on ‘Switch to Advanced View’ located at the

bottom of the conf igurat ion interface .

• The login screen of the advanced user interface wi l l

then be disp layed.

• Enter the default Username and password (admin/

admin) and c l ick submit to login .

Learning more about the status of your MyZoneAfter logging in to the Advanced View of the MyZone

Conf igurat ion Manager as descr ibed above , c l ick on the

status tab to learn more about the connect ion and battery

status of your MyZone.

Changing wireless settingsAfter logging in to the web conf igurat ion as descr ibed

above , c l ick on the wire less tab to modify your network

name, password or encrypt ion strength. Save your sett ings

by c l ick ing the Save/Apply button.

Setting a custom APN or other 3G Network settingsAfter logging in to the web conf igurat ion as descr ibed

above , c l ick on the 3G Sett ings tab to modify 3G network

sett ings . Don’t forget to save your changes by c l ick ing the

Save/Apply button.

Reset to factory defaults

I f you make any errors the MyZone can be reset to factory

defaults by s l id ing and holding the power switch for 10

seconds .

Hardware ResetIn the unl ike ly event that something goes wrong and your

MyZone requires a hardware reboot , you can reset the

device rather than wait ing for the battery to f latten . To

achieve this , use a pen or other pointed object to br ief ly

depress the smal l button next to the SIM s lot (behind the

rubber cap) .


15

Checking the 3G Status

16


CHECKING THE 3G STATUS

1. Login to the MyZone Conf igurat ion Manager as previous ly descr ibed, c l ick on the

‘Status ’ tab.

2 . Check the 3G connect ion status , s ignal strength, S IM status and battery level of

your MyZone.

3 . I f you have 3G recept ion, the 3G Auto-Connect feature (default sett ing) should

have your MyZone connected to the internet within 2-5 minutes after power ing up

your MyZone.

You should now be connected to the Internet . I f your MyZone has not connected to your

provider, p lease complete the fo l lowing steps .

3G Network SettingsAfter logging in to the conf igurat ion interface , c l ick on the ‘ Internet ’ tab to modify 3G

network sett ings .

I f S IM Status i s ‘not connected ’ as seen on the Status page , then you may need to enter

an APN (Access Point Name) .

Note: Your APN Access Point Name is the 3G mobi le broadband network name that i s used to ident ify your 3G mobi le

broadband serv ice provider. The default APN sett ing i s : et i sa lat .ae . I f you require a d ifferent APN or are

unable to connect with the default APN, p lease contact Et i sa lat Technical Support .

I f your SIM Card was suppl ied with a PIN, enter i t in the respect ive f ie ld and conf i rm your

PIN sett ings and se lect ‘Remember PIN’ i f you want the PIN stored on the device .

Save your sett ings by c l ick ing the ‘Save ’ button.

YOUR MYZONE WILL NOW CONNECT TO THE INTERNET!

Status

17

Configuration Manager

18


Status

MYZONE CONFIGURATION MANAGERThis sect ion of the user guide wi l l show you step by step how to connect to the wire less

network of the MyZone and to the MyZone Conf igurat ion Manager.

Search for Wire less (Wi-F i ) networks from your laptop, computers , smart phones or any

device that has Wi-F i capabi l i t ies . Make sure that Wi-F i has been enabled on the device

you’re us ing to connect to your MyZone. For example , laptops usual ly have a manual

button to turn Wi-F i on or off . P lease turn i t on .

Connecting to your MyZone Network from a Windows PC

Note: I t i s recommended that you change your password to something other than the default to avoid unwanted users

connect ing to your network .

Refer to sect ion 4 .3 .1 Wire less Conf igurat ion to see how you can change your Wire less

password.

Windows Vista/7:• Go to the Control Panel on your computer.

• Cl ick on the ‘Network and Internet ’ icon from the Control Panel window.

• Select the ‘Connect to a network ’ opt ion. (You wi l l see a se lect ion of wire less

networks pop-up at the bottom r ight hand s ide of your screen. )

• Look for a wire less network named ‘Et i sa lat MyZone’ f rom the l i s t of wire less networks

and left c l ick on i t .

• Cl ick on the ‘Connect ’ button which appears below the Et i sa lat MyZone network .

• Enter the default secur i ty key which i s ‘3G24WE00’ and c l ick on the ‘OK’ button.

Note: I f you see a screen pop-up that asks you to se lect your locat ion, p lease choose the ‘Home’ opt ion.

The network icon at the bottom r ight hand s ide of your screen should indicate you are

current ly connected to the MyZone wire less network .

Open your web browser and type in http: / /my.zone to the address bar at the top of the

page to access your device .

19



Windows XP:• Go to Control Panel on your computer.

• Then c l ick on the ‘Network Connect ions ’ icon from the Control Panel window.

• Right c l ick on the “Wire less Network Connect ion” icon and then left c l ick on “View

Avai lable Wire less Networks”.

• Look for a wire less network named ‘Et i sa lat MyZone’ f rom the se lect ion and c l ick on

i t .

• Cl ick on the ‘Connect ’ button at the bottom of the window.

• Enter the default secur i ty key which i s ‘3G24WE00’ and c l ick on the ‘OK’ button.

The network icon at the bottom r ight hand s ide of your screen should indicate you are

current ly connected to the MyZone wire less network .



Connecting to your MyZone Network in Mac OS XFol low these steps to connect your MAC OS computer to your MyZone network:

• Cl ick on the ‘Apple ’ icon at the top left hand corner of your screen.

• Cl ick on the ‘AirPort ’ icon at the top left of your screen and c l ick on ‘Et i sa lat MyZone’

network l i s ted .

• Enter the password which i s ‘3G24WE00’

The ‘AirPort ’ icon should indicate you are now connected to your MyZone wire less

network .



Settings in the MyZone Configuration ManagerTo access the MyZone Conf igurat ion Manager open a web browser ( Internet Explorer,

Safar i , Mozi l la F i refox , Google Chrome, etc . ) and type http: / /my.zone in the address bar at

the top of the page and hit the Enter key.

Login You wi l l now see the ‘Status ’ page of the MyZone Conf igurat ion Manager ( see image

below) . The ‘Status ’ page shows you the Battery level , 3G Signal strength, 3G Connect ion

status , Provider and SIM Status .

You can a lso change the language used by the MyZone to Arabic by c l ick ing on the l ink at

the top r ight of the login window.

The MyZone Configuration managerThe f i rst step in conf igur ing your MyZone i s to login to the device . C l ick on the ‘Login ’

tab under the Status tab. You wi l l see the fo l lowing Login screen. You wi l l need to enter

the default Login username and passwords –

• Username – admin

• Password – admin

20


Once you have logged in successful ly, you may begin

conf igur ing the bas ic features of your MyZone ( for more

advanced features look at the sect ion under ‘Advanced

Sett ings ’ ) . In addit ion to the ‘Status ’ menu, you wi l l now

see a ‘Wire less ’ and an ‘ Internet ’ menu.

Changing the Wireless SettingsIn the Wire less menu, change the Wire less Network Name

(SSID) f rom the default ‘Et i sa lat MyZone’ to something

more personal . S imi lar ly you should personal i se the

wire less secur i ty key (WPA Pre Shared Key) .

Note: The default secur i ty key i s ‘3G24WE00’

Once you’ve completed a l l the sett ings , c l ick on ‘Save ’ to

store the sett ings on to the device .

Service Provider/ 3G Carrier SettingsUnder the ‘ Internet ’ menu you can conf igure your 3G

mobi le broadband detai l s .By default , the MyZone i s

conf igured to connect to the Et i sa lat APN (et i sa lat .ae) .This

means that once you’ve inserted the SIM you should see

the 3G Internet Connect ion LED turn ON after 1-5 minutes .

I f you need to ut i l i se a d ifferent APN please enter the APN

name manual ly in the “Custom APN” f ie ld .

Note: You wi l l need the Access Point Name (APN) from your serv ice provider

p lus any other information they may have given you.

I f your SIM has a PIN number set , p lease enter the PIN

number in the “PIN” and “Conf i rm PIN” f ie lds . C l ick the

remember PIN opt ion i f you want to avoid enter ing the PIN

number each t ime you want to use the device .

Once you’ve completed a l l the sett ings , c l ick on ‘Save ’ to

store the sett ings on to the device .


21

Advanced

22


ADVANCED SETTINGSTo go to the Advanced Sett ings make sure you have

logged in to the MyZone Conf igurat ion Manager ( refer

to the MyZone Conf igurat ion Manager sect ion previous) .

Once you have logged in to the MyZone Conf igurat ion

Manager, c l ick on the ‘Switch to Advanced View’ tab at the

bottom of the window as shown below to take you to the

Advanced Menu.

Status MenuYou are now in the Advanced Menu and may begin

conf igure the advanced features of your MyZone.

To return to the bas ic sett ings page , c l ick on the “Home”

l ink on the menu at the top of the window.

There are 4 main categor ies on the status page of the

advanced menu –

• System Information: This sect ion shows you the system

up t ime, router vers ion and phone module vers ion .

Under ‘Router Vers ion ’ you wi l l see ‘Hardware ’ and

a ‘Software ’ sect ion . For a l l future software updates

p lease make sure you check the software vers ion before

you perform an upgrade .

• WWAN (3G) : This sect ion shows you the detai l s of

your 3G connect ion. I t shows your status , APN (Access

Provider Network) and your IP address .

• Connect ion Status : This sect ion shows you more

detai l s on your connect ion such as your provider,

IMEI ( Internat ional Mobi le Equipment Ident ity) , s ignal

strength and your SIM status .

• Battery Status : This sect ion shows your battery status .

I t te l l s you what percentage of your battery l i fe

remains and whether i t i s current ly charging or not .

Note: I f you would l ike to return to the bas ic interface of the MyZone

Manager at any point , p lease c l ick on the ‘Home’ tab at the top left

of the Advanced Menu page.

WWAN (3G) Under the WWAN (3G) menu you have 3 sub-sect ions –

Connect ion, Band/Provider and SIM Secur i ty.

These pages enable you to conf igure your SIM and 3G

mobi le broadband connect ion sett ings .

Connection

This page a l lows you to setup your WWAN (Wire less Wide

Area Network) connect ion. Your MyZone i s des igned to

automatica l ly connect to the Et i sa lat mobi le broadband

network . This means that once you have inserted your SIM

card and turned the power on, your MyZone should be

connected to the 3G network within 1-5 minutes .

Advanced

23


Once connected the 3G LED on the MyZone wi l l be b l ink ing

green.

I f you can’t connect to your 3G network , perform the

fo l lowing steps to set up your 3G connect ion manual ly :

Prof i le Name: Se lect one of the Custom connect ion

prof i les f rom the ‘Prof i le Name’ drop down menu. You

can a lso enter a name for your connect ion in the ‘Prof i le

Name’ f ie ld .

Note: Before you begin conf igur ing a custom connect ion prof i le you must

d isable ‘Auto Connect ’ in the ‘AutoConfig ’ prof i le . S imply se lect the

‘Auto Connect ’ prof i le f rom the ‘Prof i le Name’ drop down menu and

then c l ick on the ‘Disable ’ opt ion for ‘Auto Connect ’. C l ick the Save

button at the bottom of your screen to apply your changes .

• APN Name: Enter the APN name for your 3G network as

provided by serv ice provider.

• Username: Enter your 3G username, as provided by

serv ice provider.

• Password: Enter your 3G password.

• Auto Connect : Enable this opt ion i f you want your

MyZone to automatica l ly connect to your serv ice

provider when i t i s turned ON.

• Authent icat ion type: Enter your 3G authent icat ion type

used by your 3G serv ice provider.

• Reconnect delay: Enter the number of seconds you

want to wait before the MyZone reconnects to the 3G

network , after every connect ion drop.

• Reconnect Retr ies : Enter the number of t imes you

want your MyZone to attempt a reconnect to the 3G

network . ‘0 ’ means unl imited reconnect retr ies .

• Metr ic : Enter a metr ic va lue for your 3G route .

• NAT Masquerading: Enable or d isable NAT Masquerading

on your MyZone.

Once you’ve completed your WWAN (3G) connect ion

sett ings , c l ick the ‘Save ’ button to save and apply your

sett ings .

Band/Provider

In this sect ion , you can v iew and se lect the d ifferent

networks and frequency bands that your provider offers .

I t i s h ighly recommended that you leave the ‘Al l Band

(Autoband) ’ opt ion se lected .

SIM Security

I f your SIM has a PIN number associated with i t , you must

complete this sect ion .

1 . S IM Status : This f ie ld shows you your SIM Status .

2 . Number of Retr ies Remaining: This f ie ld shows you

the number of PIN code retr ies remaining i f you

enter the PIN code of your SIM card incorrect ly.

3 . P IN: Enter the PIN code for your SIM card .

4 . Conf i rm PIN: Re-enter the same PIN code to

conf i rm.

5 . Remember PIN: Cl ick on ‘Enable ’ i f you would l ike

your MyZone to save your PIN number.

(This wi l l save you having to log in to the MyZone and re-enter the PIN every

t ime you power your MyZone on)

1 . P IN Protect ion: This f ie ld a l lows you to change

the PIN sett ings on your SIM card . You can enable ,

d isable and change your PIN from this f ie ld .

Advanced

24


Advanced

Once you’ve completed your SIM secur i ty sett ings , c l ick on

the ‘Save ’ button to store your sett ings .

Wireless LANIn this sect ion you can conf igure your Wire less LAN

sett ings and v iew stat ion information.

Configuration

In this sect ion you can conf igure the fo l lowing parameters :

• WLAN Conf igurat ion: You can change the IP address

and the subnet mask of your MyZone. The default IP

address i s 192.168.1 .1 and the default subnet mask i s

255.255.255.0

• DNS Masquerade: Enable or d isable DNS Masquerade .

• Wire less Setup: Se lect the country in which you are

us ing your MyZone in from the drop down l i s t . Under

the frequency (channel ) , se lect a frequency channel

that you think i s most suitable in your surroundings .

• Secur i ty Sett ings : You can change your default Wi-F i

secur i ty sett ings in this sect ion .

• SSID: Enter a name for your Wi-F i network .

• Network Authent icat ion: WPA-PSK i s the default

secur i ty and offers a medium level of secur i ty.

Se lect WPA-PSK from the drop down l i s t and enter

a WPA Pre-Shared Key.

Once you have completed your secur i ty sett ings , p lease

make sure you c l ick ‘Save ’ to store those sett ings . At any

point you can c l ick on the ‘C l ick here to d isp lay ‘opt ion’ to

see your Wi-F i password.

Note: Making changes to any of the Wi-F i parameters wi l l reboot your

MyZone. I f your MyZone does not reboot , p lease restart your MyZone

manual ly.

Station Info

Under this sect ion , you can see the number of devices

current ly connected to your MyZone and their MAC

address , Host Name and IP address .

ServicesUnder the Serv ices tab, you can conf igure the DHCP,

Rout ing , DDNS, NTP and System Monitor sett ings .

DHCP

You can conf igure your DHCP sett ings in this sect ion .

• DHCP: You can enable (default ) or d isable the DHCP

opt ion.

• DHCP Start Range: Enter the f i rst IP address for the

DHCP range.

• DHCP End Range: Enter the last IP address for the DHCP

range.

• DHCP Lease T ime: Enter the t ime (seconds) you would

l ike to a l locate IP address leases for. After the lease

t ime expires , the IP addresses wi l l automatica l ly

refresh .

• Default Domain Name Suff ix : Enter a default domain

name suff ix (opt ional ) .

• DNS Server 1 IP Address : Enter the pr imary DNS server

IP address .

25


Advanced

• DNS Server 2 IP Address : Enter an a lternat ive DNS

server IP address .

• WINS Server 1 IP Address : Enter the pr imary WINS

server IP address .

• WINS Server 2 IP Address : Enter an a lternat ive WINS

server IP address .

• NTP Server (Opt ion 42) : Enter the address of an NTP

server to supply to DHCP c l ients .

• TFTP Server (Opt ion 66) : Enter the address of a TFTP

server to supply to DHCP c l ients .

• Opt ion 150: Enter the address of a TFTP server for VOIP

based DHCP c l ients .

• Opt ion 160: Enter the address of a HTTPS provis ioning

server for VOIP based DHCP c l ients .

Address Reservat ion L i st : You can reserve and ass ign IP

addresses to specif ic computer e i ther based on their

‘computer name’ or ‘MAC addresses ’ or both .

• Cl ick on ‘Add’ to add devices to the l i s t .

Dynamic DHCP Cl ient L i st : This l i s t shows you the detai l s

of the devices that are current ly connected to your

MyZone. I t shows you the name, MAC address , IP address

and Expiry t ime.

To add a computer or device from the Dynamic DHCP Cl ient

L i st to the Address Reserved L i st , c l ick on the ‘C lone ’

button to the r ight of the ‘Expire T ime’ column.

DHCP Relay Conf igurat ion: To conf igure DHCP Relay, c l ick

on the DHCP Relay Conf igurat ion tab on the top left hand

s ide above the DHCP Conf igurat ion sett ings . This wi l l br ing

up the DHCP re lay sect ion where you can enable DHCP

re lay and add the server address .

Once you’ve completed your sett ings on this page , c l ick on

‘Save ’ to store the sett ings .

Static

This sect ion a l lows you to conf igure Stat ic Routes –

• Route no: Enter a number for your route

• Route Name: Enter a name for your route

• Dest inat ion IP address : Enter the dest inat ion IP address

for your route

• IP subnet mask: Enter the subnet mask for your route

• Gateway IP Address : Enter the default gateway IP

address for your route

• Metr ic : Enter a metr ic for your route . The lower metr ic

va lue routes get preference over h igher metr ic va lue

routes .

Once you have entered the above parameters , c l ick on the

‘Add’ button to add the stat ic route .

You should now see your route as a stat ic route table

entry.

RIP

This sect ion a l lows you to enable a Dynamic Rout ing

Protocol . The dynamic rout ing protocols supported on

your MyZone are the RIP vers ion 1 and RIP vers ion 2 . RIP

or Rout ing Information Protocol i s a dynamic rout ing

protocol used in local and wide area networks .

To enable RIP, fo l low these steps –

RIP Enable : C l ick on ‘enable ’ to turn on RIP

Vers ion: RIP has 2 vers ions – 1 or 2 . Vers ion 1 i s the

o lder dynamic rout ing protocol based on Class based

IP address ing . Vers ion 2 i s the newer vers ion of RIP

that understands Class less IP address ing . I t i s h ighly

recommended that you use Vers ion 2 of RIP.

Once you have completed your sett ings , c l ick on ‘Save RIP ’

to store the sett ings .

26


Advanced

NAT

This sect ion a l lows you to conf igure your NAT (Network

Address Trans lat ion) . The NAT funct ion i s used to map an

internal pr ivate IP address and port number(s ) to a g lobal

publ ic IP address and port number(s ) .

To conf igure your NAT, fo l low these steps –

1 . Mapping no: Enter a number to ident ify your

pr ivate – publ ic IP address mapping. Protocol :

Se lect the protocol for which you want the

mappings to apply. You can choose TCP, UDP or a l l .

Source IP Address : Enter the source IP address . This i s

typica l ly your pr ivate IP address

2 . Incoming Port Range: Enter the incoming port

number range.

3 . Dest inat ion IP Address : Enter the dest inat ion IP

address . This i s typica l ly your publ ic IP address

which i s a l located by your 3G provider.

4 . Dest inat ion Port Range: Enter the dest inat ion port

number range.

Once you have completed your sett ings , c l ick on ‘Save NAT’

to store the sett ings .

DMZ ConfigurationI f you have a c l ient PC that cannot run an Internet

appl icat ion (e .g . Games) proper ly f rom behind the NAT

f i rewal l , then you can open up the f i rewal l restr ict ions to

a l low unrestr icted two-way Internet access by def in ing a

DMZ Host . The DMZ funct ion a l lows you to re-direct a l l

packets going to your WAN port IP address , to a part icular

IP address in your LAN.

To conf igure your DMZ, fo l low these steps –

1 . DMZ Sett ings : C l ick on ‘enable ’ to turn ON this

feature .

2 . DMZ IP Address : Enter the IP address you would

l ike to p lace in your DMZ. Once you have

completed your sett ings , c l ick on ‘Save DMZ’ to

store the sett ings .

DDNS

This sect ion a l lows you to conf igure DDNS (Dynamic

Domain Name Serv ice) . DDNS al lows you to map a domain

name to a dynamic IP address .

To use this feature , you must s ign up for an account

from a DDNS serv ice provider. The l i s t of supported DDNS

serv ice providers i s provided in the drop down menu.

To conf igure DDNS, fo l low these steps :

1 . DDNS Conf igurat ion: C l ick ‘enable ’ to turn ON the

DDNS feature .

2 . Server Address : Se lect a server f rom the drop down

l i s t .

27


Advanced

3. Host Name: Enter your host name.

4 . Username: Enter your username.

5 . Password: Enter your password.

6 . Ver i fy Password: Re-enter the same password that you typed in the password

f ie ld .

Once you completed your sett ings , c l ick on ‘Save ’ to store the sett ings .

NTPThis sect ion a l lows you to conf igure your NTP (Network T ime Protocol ) sett ings . The NTP

sett ings a l low your router to synchronise i ts internal c lock with the global Internet T ime.

These sett ings wi l l affect funct ions such as System Log entr ies and F i rewal l sett ings .

Fol low these steps to conf igure NTP –

1. Enable NTP server : Enable your NTP server.

2 . NTP Server Address : Enter your NTP server address .

3 . C l ick on ‘Save ’ to apply your changed sett ings .

System MonitorThis sect ion a l lows you to set up System Monitor ing on your MyZone.

The Per iodic P ing Reset Monitor conf igures the MyZone to transmit control led p ing

packets to a user specif ied IP addresses . I f the router does not receive a response to the

p ings the router wi l l reboot .

The purpose of th is feature i s to ensure recovery of the device i f the internet connect ion

disconnects and then does not reconnect for some reason.

This feature works as fo l lows:-

a . Every “Per iodic P ing T imer” va lue in seconds , the MyZone sends 3 consecut ive

p ings to the “Dest inat ion Address”.

b. I f a l l 3 p ings fa i l the MyZone sends 3 consecut ive p ings to the “Second Address”.

c . The MyZone then sends 3 consecut ive p ings to the “Dest inat ion Address” and 3

consecut ive p ings to the “Second Address” every “Per iodic P ing Accelerated T imer”

seconds .

d . I f a l l accelerated pings in step C fa i l , the MyZone reboots after wait ing the

amount of t ime entered in the “Fai l Count” t imes .

e . I f any of the p ings succeed, the MyZone returns to step A and does not reboot .

The Per iodic P ing T imer should never be set to a va lue less than 60 seconds; th is i s to

a l low the MyZone t ime to reconnect to the 3G network fo l lowing a reboot .

To d isable the Per iodic P ing Reset Monitor s imply set to “Fa i l Count” 0

The MyZone can a lso be conf igured to automatica l ly reboot on a per iodic interval

specif ied in minutes . Whi le th is i s not necessary, i t does ensure that in the case of remote

insta l lat ions i t wi l l reboot the MyZone i f some error occurs .

The default va lue i s 0 (with the Per iodic Reset T imer d isabled) . The maximum value i s

65535 minutes

28


Advanced

To conf igure System Monitor ing fol low these steps –

1 . Dest inat ion Address : Enter the dest inat ion address you would l ike to test .

2 . Second Address : Enter a secondary dest inat ion address you would l ike to test .

3 . Per iodic PING T imer: Enter a va lue for the PING t imer in seconds .

4 . Per iodic PING Accelerated T imer: Enter a va lue for the PING accelerated t imer in

seconds .

5 . Fa i l Count: Enter a fa i l count .

6 . Force reset every: Enter a va lue to force a reset in minutes .

Once you’ve completed your sett ings , c l ick on ‘Save ’ to store them.

SystemThis sect ion a l lows you to conf igure System level parameters such as logs , administrat ion ,

logoff and reboot ing your MyZone.

Log

This sect ion a l lows you to v iew your System logs . You can v iew al l the logs or f i l ter them

from the drop down box.

SettingsThis sect ion a l lows you to save your current conf igurat ion sett ings , restore a previous ly

saved backup of the conf igurat ion sett ings and restore factory defaults .

Save a copy of the current sett ings : I f you want to password protect your backed up

sett ings f i le , enter the password you would l ike to use in both the password and conf i rm

password f ie lds and c l ick Save .

(A password i s not required , however this can protect your conf igurat ion from unauthor ised use) Restore saved Sett ings :

I f you want to restore a previous ly backed up conf igurat ion, c l ick the browse button and locate the backup f i le on your

computer. Once you have se lected i t , c l ick the “Restore” button.

Restore Factory Defaults : C l ick the “Restore” button i f you would l ike to reset the MyZone

to factory defaults .

29


Advanced

Administration

This sect ion a l lows you to enable remote administrat ion , change your ‘admin’ leve l

password or change the language in use on the MyZone conf igurat ion pages . .

1 . Language Sett ings : C l ick the drop down menu to se lect to use e i ther Engl i sh or

Arabic on the MyZone.

2 . Remote Administrat ion: C l ick ‘enable ’ to turn on remote administrat ion

3 . Remote Administrat ion Port : Enter the port number that you want to enable for

remote administrat ion .

4 . Admin Password: Enter a new admin password in this f ie ld to change i t .

5 . Conf i rm Password: Re-enter the new password to conf i rm.

Once you’ve completed your sett ings , c l ick on ‘Save ’ to store them.

Logoff

To log out of your MyZone at any point , c l ick on the Logoff tab under System. Once

you’ve logged off you wi l l need to re-enter your username and password to log back in .

Reboot

This sect ion a l lows you to reboot your MyZone.

P lease note that i t wi l l take approximate 90 seconds for your MyZone to restart .

Any sett ings you haven’t saved wi l l be lost . Before the reboot in i t ia l i ses you wi l l be asked

to conf i rm your act ion .

To proceed, c l ick on the ‘OK’ button.

30

Troubleshooting

31


TROUBLESHOOTINGAre you having trouble connecting wirelessly?

1. Make sure that the Wi-F i device you are us ing to connect to the MyZone i s

turned ON. For example , most laptops have a manual Wi-F i ON/OFF button that i s

typica l ly located to the front or the s ide of the laptop, depending on the brand.

2 . Ensure that the MyZone i s turned ON and that the Wi-F i LED i s b l ink ing (working

on battery) or steady (charging) .

3 . Search for Wire less Network ‘Et i sa lat MyZone’ and make sure you enter the r ight

password (3G24WNE00)

4 . Make sure DHCP is turned ON correct ly on your Wi-F i device .

Are you having trouble accessing the Internet?

1. Make sure the SIM is inserted correct ly. Check the SIM direct ion on the left s ide

of the MyZone for reference .

2 . Check to ensure that the 3G LED i s b l ink ing correct ly.

3 . I f you are us ing a Prepaid SIM, make sure that the SIM carr ies suff ic ient credit .

Troubleshooting

Introduction

32

Documents

Table of Contents - NetCommmedia.netcomm.com.au/public/assets/pdf_file/0014/101381/3G24WE... · 10.TROUBLESHOOTING ... • Receive diversity: UMTS-2100, UMTS-1900 • 3 embedded RF