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Table of Contents Login Page .…………………………..……….Page 3
Home ……………………….............…………. Page 4
Message Center…………………….……Pages 5-7
Inbox ………………………………….....Page 5
Sent Messages ……………………….Page 5
Get Medical Advice ………………...Page 6
Request Rx Refill ………………….. Page 6
Ask Customer Service……………. Page 7
Appointments ………………..………. Pages 8-10
Upcoming Appointments……….. Page 8
Cancel Appointments ……………. Page 8
Past Appointments ……………….. Page 9
(View After Visit Summary)
Request an Appointment……. Page 10
My Medical Record……………….. Pages 11-17
Test Results………………………. Page 11
Current Health Issues …... Pages 12-13
Medications ……………………….. Page 13
Allergies …………………...…………Page 14
Immunizations ………………….…Page 15
Preventative Care ………………...Page 15
Health Summary………………..... Page 16
Download Summary……………. Page 16
Medical History ………………….. Page 17
Hospital Admissions …………... Page 17
My Family’s Records …………………….Page 18
Family Access Settings ………....Page 18
Billing & Insurance ……………………...Page 19
Pay My Bill …………………………Page 19
Administrative………………………Pages 20-21
Administrative Info ………...……Page 20
Wallet Card ………………………….Page 21
Terms and Conditions ………..Page 21
Preferences …………………………….Page 22-23
Change Address…………………. Page 22
Change Password ………………Page 22
Notifications ………………………..Page 23
Set Preferences ……………………Page 23
Printing…………………………………..……Page 24
Contacts for Assistance ………………..Page 24
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Welcome to MyChart Login Page
Use this page to:
• Login to your MyChart account • Reset your username or password • Access Parkview’s Privacy Policy • Review MyChart FAQ’s • View the Parkview Notice and Disclosure • View the MyChart Terms and Conditions • Obtain a copy of the Proxy Access Form
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Home
• The Home page has important information under the “You Might Want To…” section. You can click on these items to quickly access that information.
• You can also send a message to your doctor’s office or view your health summary using the quick buttons.
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Message Center
Inbox Read Your Messages
• Click on “Message Center” • Click on “Inbox” • Items in bold indicate a new message • Click on the subject to read the message
Delete a Message
• Click to the box next to the message(s) you want to delete • At the bottom of the list of messages, click “Delete”
Sent Messages Read Your Messages
• Click on “Message Center” • Click on “Sent Messages” • Click on the message you wish to view.
Delete a Message
• Click to the box next to the message(s) you want to delete
• At the bottom of the list of messages, click “Delete”
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Get Medical Advice • Click on “Message Center” • Click “Get Medical Advice” • “To the office of:” Select the
physician’s name from the list, if multiple are listed
• Select the appropriate “subject” from the list • Type your “Message” • Click “Send”
Reminder: This is NOT for urgent medical advice. Please allow 2 business days to receive a response.
Request Rx Refill • Click on “Message Center” • Click on “Request Rx Refill” • Click on the box(es) for the
prescription(s) you wish to have refilled • Add any notes/comments in the box • Click Continue
• Select a Pharmacy from the drop-down list OR select “Other” from the list and specify Pharmacy instructions in the blank box
• Select a Pharmacy Pick-up date and time.
• Click “Submit Request”
Reminder: Please allow 2 business days to receive a response.
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Ask Customer Service
• Select “Message Center” • Select “Ask Customer Service” • Type a description in the “Subject” • Select a “Regarding” topic from the drop down • Type your message • Click Send
Reminder: Please allow 2 business days to receive a response.
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Appointments
Upcoming Appointments • Click “Appointments” • Click “Upcoming
Appointments” • To view more details
or to cancel the appointment, click on the date/time for the specific
appointment • If you wish to cancel
the appointment, click “Cancel this Appointment”
Cancel Appointments • Click “Appointments” • Click “Cancel Appointments” • Click the radio button next to
the appointment you want to cancel, click Continue
• Select a “Cancel Reason” from the drop-down list.
• Add any comments, as needed • Click “Confirm Cancellation”
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Past Appointments • Click “Appointments” • Click “Past Appointments” • View the list of past
appointments
View your After Visit Summary
• Click anywhere on the row to view more details regarding this appointment
• Your after visit summary will now appear showing details of your visit
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Request an Appointment • Click “Appointments” • Click “Request an Appt” • Select the physician you wish to see from the drop-down list • Select the “Reason for Visit” from the drop-down list • Select your preferred date range • Select your preferred times • Enter any comments • Click “Send”
Reminder: Please allow 2 business days to receive a response.
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My Medical Record
Test Results • Click “My Medical
Record” • Click “Test Results” • Click on the row of
the test result you with to view in more detail
• View the components of the test result
Compare to Past Results
• You can also compare this test result to past results by clicking “Compare to Past Results”
• Select either a number of values or a date range for values you wish to view
• Click “Apply” • The values will appear at the bottom of the page
o You can make various selections regarding how the results appear Table Table by Date Line Graph
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Current Health Issues
• Select “Medical Record” • Select “Current Health
Issues”
Request a Health Issue be Added to your Medical Record
• Click the green “+” • In the search field, type the name
of the health issue you wish to add
• Click “Search” • Click on the issue from the list that
you want to have added • Add the date that the health issue
began • Enter any additional comments, if necessary • Click “Accept”
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Request a Health Issue be Removed from your Medical Record
• Click the red “-“ • Add comments for why this
health issue should be removed from your medical record
• Click “Accept”
Medications • Click “My Medical Record” • Click “Medications”
Request a Refill
• Click “Request a Refill” either at the top of the page or next
to the medication you wish to refill • Add comments, if needed • Click “Continue” • Select a Pharmacy from the drop-
down list OR select “Other” from the list and specify Pharmacy instructions in the blank box
• Select a Pharmacy Pick-up date and time. • Click “Submit Request”
Reminder: Please allow 2 business days to receive a response.
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Allergies • Click “My Medical Record” • Click “Allergies”
Request an Allergen be Removed
• Click the red “-“ • Add a description about why the
allergen should be removed • Click “Accept”
Request an Allergen be Added
• Click the green “+” • Type the allergen in the
search field • Click “Search” • Click on the allergen you want to
request be added
• From the list, select the reaction(s) you had to this allergen
o To select multple reactions, hold the CTRL key while clicking on the reactions.
• Click “Accept”
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Immunizations • Click “Medical Record” • Click “Immunizations”
Preventative Care • Click “Medical Record” • Click “Preventative
Care” • To request an
appointment for a preventative care item: o Click the box next to the preventative care item o Click “Request an Appointment” o Select the physician you wish to see from the drop-down
list o Select the “Reason for
Visit” from the drop-down list
o Select your preferred date range
o Select your preferred times
o Enter any comments o Click “Send”
Reminder: Please allow 2 business days to receive a response.
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Health Summary
• Click “Medical Record” • Click “Health Summary” • View a summary of:
o Current Health Issues
o Medications o Allergies o Immunizations o Preventative Care
Download Summary
• Click “Medical Record” • Click “Download Summary” • Type a password for your record • Click “Download”
Medical History • Click “Medical Record” • Click “Medical History” • View a list of your
medical history on record
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Hospital Admissions
• Click “Medical Records” • Click “Hospital
Admissions”
• Click on the row of an admission to view more detail
• View the After Visit Summary from the Hospital Admission
Health Trends • Click “Medical Records” • Click “Health Trends” • Click on a report to
view more details • You can change the way
the results are displayed by clicking on the selection you wish to view o Table o Table by Date o Line Graph
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My Family’s Records
Family Access Settings • Click “My Family’s Records” • Click “Family Access Settings” • To access an account you have been given proxy access to, click
on the row for that person’s account • View a list of the people who have been given proxy access to
your account
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Billing & Insurance
Pay My Bill • Click “Billing & Insurance” • Click “Pay My Bill” • Click “Click Here” to view your statements and pay your bill
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Administrative
Administrative Info • Click “Administrative” • Click “Administrative Info” • To update your
information, click “send a customer service request”
Change Address
• Click “Change Address” • Enter the necessary changes • Click “Accept Changes”
Note: Please allow 24 hours for your information to be updated
Change E-mail Address
• “Click “Change E-mail Address” • Enter the necessary changes • Click “Save Changes”
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Wallet Card • Click “Administrative” • Click “Wallet Card” • Click on “Edit” next to
Medical Information or Insurance Information to add information from your medical record or comments to your wallet card
• Free text comments or click “Load
from Clinic” to auto-fill in information • Click “Save”
Terms and Conditions • Click “Administration” • Click “Terms and
Conditions”
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Preferences
Change Address • Click “Preferences” • Click “Change Address” • Enter the necessary changes • Click “Accept Changes”
Change Password • Click “Preferences” • Click “Change Password” • Enter the current password • Enter the new password • Click “Save Password”
Change Security Question/Answer
• Select a new security question • Type the answer to the question • Click “Save Ques/Ans”
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Notifications • Click “Preferences” • Click “Notifications” • Check or un-check boxes for
notifications you wish to receive • Update your email address, if
needed • Click “Save Changes”
Set Preferences • Click “Preferences” • C lick “Notifications”
Scheduling Preferences
• Select any preferences you wish to have when scheduling • Click “Add” • Click “Submit Changes”
Notification Preferences
• Select a notification method • Check the boxes for the
notifications you wish to receive • Click “Submit Changes”
Other Preferences/Caregiver Information • Add any relevant information • Click “Submit Changes”
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Printing On each page of the MyChart web portal, you will see a printer icon that will allow you to print information from each section.
• Click on the printer icon to print that section of your MyChart information
Contacts for Assistance
Phone: 855-853-0001
E-mail: [email protected]
