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Table of Contents

Creating your agency’s CrimeCenter account: ......................................................................... 2

Agency Information .......................................................................................................................2

Administrator Information .............................................................................................................3

Verification of Administrator Email and Mobile Number (Required Step) ........................................3

Notification of Successful Signup ....................................................................................................4

Notification of Account Verification (Via Email) ..............................................................................4

Welcome To CrimeCenter (Via Email—Requires User Action) ..........................................................5

Terms of Service Agreement ...........................................................................................................6

Completing Initial Setup (Enter User Email and Request Temporary Token) .....................................6

Temporary Token Sent Via SMS (System Default)............................................................................7

Temporary Token Sent Via AUTHY App (Optional) ..........................................................................7

Enter and Verify Temporary Token or Request New Token ..............................................................8

Create and Set User Password ........................................................................................................9

Re-enter Administrator Password (Final Step to Access Account) ....................................................9

Welcome and Let’s Get Started Setting Up Your Agency ................................................................ 10

Creating work units ...................................................................................................................... 11

Creating an application user account for the administrator ........................................................... 12

Types of users explained .............................................................................................................. 13

Creating application user accounts for all other users ................................................................... 15

Conratulations, you are done creating your CrimeCenter account! ................................................ 17

Link to the Administrator Manual ................................................................................................. 17

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How to Create A CrimeCenter Account

Creating your agency’s CrimeCenter account:

Agency Information

1. Begin by completing the “Agency Information” page a. “Agency ORI Number” is required and will be used to verify your agency b. “Agency Acronym” is limited to a 4-digit alphanumeric entry

i. The acronym must be unique and will not be available to any other CrimeCenter customers

ii. The system will alert you if your code is already in use c. Click the “Next” button to continue

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Administrator Information

2. Next is the “Administrator Information” page a. The email address you entered on the CrimeCenter.Com website to begin the

signup process will be entered for you on this page i. You can edit this email address, if necessary

b. Click the “Create Account” button to continue

Verification of Administrator Email and Mobile Number (Required Step)

3. Next is the popup message titled “Important Notice” a. CrimeCenter uses your email address and cell phone number for:

i. Account creation messages ii. Sending assignments and notifications

iii. Processing password reset requests iv. Sending two-factor authentication codes

b. You will need to confirm the email address and mobile number i. Ensure the information you entered is correct

ii. Select the “Edit” button to correct your information, if necessary

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iii. Select the “They are correct” button to continue

Notification of Successful Signup

4. After completing the “Terms of Service” page, you will see the “Signup Successful” popup

Notification of Account Verification (Via Email)

5. Next A “Verification in progress” email will be sent to the email address you entered when creating your administrator account

i. The email confirms the signup was successful and informs you the account verification is in progress

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1. The email will be sent immediately 2. If the email is not in your inbox, check your email account’s spam

folder to ensure subscriptions@crimecenter.com is not being marked as spam

Welcome To CrimeCenter (Via Email—Requires User Action)

6. Next you will receive a “Welcome to CrimeCenter.com” email a. This email confirms your account was successfully verified b. You are now authorized to complete your account creation c. Click the “Click Here To Complete Setup” button to continue

Note: You can access the Administrator’s Manual by clicking the “here” hyperlink in the body of the “Thanks For Signing Up” email.

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Terms of Service Agreement

7. Next is the “Terms of Service” page a. Please read the terms of service b. Click the “Confirm” and “Agree” boxes at the bottom of the “Terms of Service”

page c. Click the “Next” button to continue

Completing Initial Setup (Enter User Email and Request Temporary Token) 8. Next will be the “Complete Setup” page

d. Enter the email you used to create your administrator account e. Click the “Send Token” button

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i. A one time token (a 7-digit number) will be sent to the smartphone you entered when you created your administrator account

Temporary Token Sent Via SMS (System Default)

9. Next you will see the “Temporary Token Sent” popup

a. This popup will identify the last 4 digits of the smartphone the temporary token was sent to

b. Click the “Continue” button to enter your temporary token

Temporary Token Sent Via AUTHY App (Optional)

c. d. You have the option to use the AUTHY application for iOS and Android to receive

your temporary tokens i. This application, once installed on your smartphone, does not require

cellular service to create your temporary tokens 1. This is a good option if you find yourself in an area with poor or

spotty cellular service ii. This app can be downloaded by clicking on the “AUTHY” button in the

popup or by going directly to the app store

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Enter and Verify Temporary Token or Request New Token

10. Next is the “One-time Token” page f. Enter the 7-digit token sent to your smartphone g. Click the “Verify Token” button to proceed h. Click the “Resend Token” if you did not receive the token or the token is expired

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Create and Set User Password

11. Next is the “Set Password” page i. Enter your password twice for confirmation j. Ensure your password conforms to the “Password Requirements” listed on the

“Set Password” page

Re-enter Administrator Password (Final Step to Access Account)

12. Next is the “Administrator Login” page k. You do not have to enter your email address, it is pre-populated for you l. In the “Password” field, enter the password you just created m. Click the “Login” button to access your CrimeCenter Administrator Portal

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Welcome and Let’s Get Started Setting Up Your Agency

13. Next is the “Welcome!” popup n. This popup highlights what steps remain to complete your account setup

14. Next is the “Let’s Get Started” page o. Select the modules you want to make available to your agency

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i. Modules can only be assigned to users if they are enabled here by the administrator

ii. This can be changed at any time in the Administrator Portal under the “Agency” tab

Creating work units

15. Next is the “Let’s Create Some Work Units” page p. A default work unit was already created for you using your agency’s name

i. This is the name entered in the “Agency Name” field in step 1 q. This page allows you to add additional work units, if needed r. To create additional work units, enter the required information

i. Click the “Save & Create Another” button to create multiple work units 1. The system will save the work unit entered and then clear the

screen so you can add another work unit 2. Continue to do this until all of your work units are added 3. Click the “Save & Create Users” button after adding your final

work unit—you will then be taken to the “Add Users” page ii. Click “Save & Create Users” if you want to add a single work unit

1. You will be taken to the “Add Users” page

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Creating an application user account for the administrator Steps 16 through 20 only applies to administrators who need to create an application user account for themselves.

16. Next a popup will alert you to create yourself as an application user

s. Click the “Next” button to continue

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Types of users explained

17. Next is the “Add Users” page explaining the two types of users t. Click the “Continue” button

18. Next, create yourself as an application user u. Complete all of the required fields

i. Most fields will be pre-populated using the information you entered in the “Administrator Information” page

1. You can edit any field that was pre-populated with your information, if needed

v. Click the “Save and Continue” button

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19. Next go to your email account and open the email with the subject “Do Not Reply – New Account Has Been Created”

w. Click the link in the email to go to the password creation page to set your password

i. If the email is not in your inbox, check your email account’s spam folder to ensure subscriptions@crimecenter.com is not being marked as spam

20. Next is the password creation page a. Chose and enter a password that conforms to the password requirements listed

on the “Update Password” screen b. Re-enter the password to confirm the password c. Click the “Update Password” button to complete the user account creation

process

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Creating application user accounts for all other users

21. Next a popup will take you through the steps to create additional users x. Click the “Next” button to continue

22. Next is the “Add Users” page explaining the two types of users y. Click the “Continue” button

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23. Next is the “Create User” page z. Enter all required information aa. Click the “Save and Continue” button

i. Continue to add as many users as needed until you are done ii. After entering your last user, click the “Save and Continue” button

bb. Use the left toolbar menu to navigate away from the “Create User” page

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Conratulations, you are done creating your CrimeCenter account!

24. You are now done creating your CrimeCenter account cc. The administrator portal has many functions that are accessible from the left

side toolbar menu dd. Below is a link to the Administrator Manual to assist you in managing your

account

Link to the Administrator Manual Click here to access the CrimeCenter Software Administrator Manual