TAAI Change and Learning

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Change, Learning andPeople

TAAI Southern RegionGautam Ghosh,

Senior Consultant, Tvarita Consulting30 th January, Chennai



30th

January 2008 © Tvarita Consulting

Welcome

About TvaritaHR Consulting firm focused on three serviceareas

HR Outsourcing and Retainership for SMEsHR Consulting projectsLearning Services

Who am I ?Senior Consultant with 10 years work experienceBackground

MBA HR from XLRIHotel Management degree from WGSHAWorked in hospitality, sales, IT, BPO andConsulting industries



30th


Economic Changes

Post 1990 liberalisationBusiness Growth

Globalisation

OutsourcingEmerging Middle ClassNew aspirations

Consumer growth

High rise in disposable incomeAirline liberalisation

Technology



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Challenges for Service Organizations

People are the productService Quality differs every timeEvery interaction with any one shapesperception“You are on stage – all the time”

Customer is the key to successLeaders have to lead the change



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““ A leader is a A leader is a dealer in hope.” dealer in hope.” — Napoleon



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Time for Changes

“Every change is an opportunity”A leader’s job is to show a paththrough change“Change is the only constant” –Heraclitus



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““ Carpenters bend wood;Carpenters bend wood;

fletchers bend arrows;fletchers bend arrows;wise men fashionwise men fashion

themselves.” themselves.” — Buddha— Buddha



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““ One of the defining characteristics [of One of the defining characteristics [of the change] is that it will bethe change] is that it will be lessless drivendrivenby countries or corporations and by countries or corporations and moremore driven by real people.driven by real people. It will unleashIt will unleashunprecedented creativity, advancement of knowledge,unprecedented creativity, advancement of knowledge,and economic development. But at the same time, it and economic development. But at the same time, it will tend to undermine safety net systems and penalizewill tend to undermine safety net systems and penalize

the unskilled.” the unskilled.” —Clyde Prestowitz,—Clyde Prestowitz, Three Billion New CapitalistsThree Billion New Capitalists



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So what does that mean for small andmedium businesses?Where do you focus on?

Overcoming shortcomings?Competing in a losing market



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How can you leveragetechnology?

Contextual AdvertisingE.g. Google AdSense

Blogging and Social MediaSuccess Stories

English CutOptions India

Social NetworksOrkut, MySpace, Facebook

Business NetworksLinkedin, Xing



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The Blue Ocean

Untapped and uncontested marketsoffer the most advantagesRed oceans are where traditionalcompetition occurs – and mostorganizations lose

Source “Blue Ocean Strategy” by Profs. WChan Kim and Renee Mauborgne



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““ Most of our predictions areMost of our predictions are

based on very linear thinking.based on very linear thinking. That’s why they will most likely That’s why they will most likelybe wrong.”be wrong.”

Vinod Khosla, in “GIGATRENDS,”Vinod Khosla, in “GIGATRENDS,” Wired Wired 04.0104.01



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Game Changers

“Change the rules of the game”“Make your own rules”

COMPETITORS:““ The best swordsman in the world doesn’t need toThe best swordsman in the world doesn’t need to

fear the second best swordsman in the world;fear the second best swordsman in the world; no, the person for him to be afraid of is someignorant antagonist who has never had a sword in his hand before; he doesn’t do the thing heought to do, and so the expert isn’t prepared for him; he does the thing he ought not to doand often it catches the expert out and endshim on the spot.”

—Mark Twain



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““Historically, smart people haveHistorically, smart people havealways turned to where thealways turned to where themoney was.money was. Today, money is Today, money isturning to where the smartturning to where the smart

people are.”people are.” ——FT FT /2003/2003



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““ If there is nothing very If there is nothing very special about your work,special about your work,

no matter how hard you apply no matter how hard you apply yourself you won’t get noticed, and yourself you won’t get noticed, and that increasingly means you won’t that increasingly means you won’t

get paid much either.” get paid much either.” —Michael Goldhaber, Wired





30 th January 2008 © Tvarita Consulting

Risk Avoidance

“Not taking risks is theriskiest thing of all”

Seth Godin - Author of ThePurple Cow, Free Prize Insideand Spreading the Ideavirus




1. Can someone overseas1. Can someone overseasdodo

it cheaper?it cheaper?

2. Can a computer do it2. Can a computer do itfaster?faster?3. Is what you’re selling in3. Is what you’re selling in

demand in an age of demand in an age of abundance?abundance?

Source: Dan Pink, author of A Whole NewSource: Dan Pink, author of A Whole NewMindMind




““ Knowledge becomes obsoleteKnowledge becomes obsoleteincredibly fast.incredibly fast. TheThecontinuing professionalcontinuing professionaleducation of adults is theeducation of adults is theNo. 1 industry in the next No. 1 industry in the next

30 years30 years … mostly on line.” … mostly on line.” —Peter Drucker,—Peter Drucker, Business 2.0Business 2.0




What does that mean?

Knowledge resides in people’sconnections

Employees with employeesClients and employeesPartners and You

You and Suppliers

Knowledge isWhat makes you successfulNot processes or papers




3 Keys to success

PeopleFor creativity

PeopleFor taking care of customers

PeopleFor leading and charting newpaths




Diversity = profit Diversity = profit




““ Where do good new ideasWhere do good new ideascome from? That’s simple!come from? That’s simple!From differencesFrom differences .. Creativity Creativity

comes from unlikely comes from unlikely juxtapositions. juxtapositions. The best The best way to maximizeway to maximize

differences is to mix ages,differences is to mix ages,cultures and disciplines.” cultures and disciplines.” ——Nicholas NegroponteNicholas Negroponte




“ “ Our business needs a massive transfusion of talent,Our business needs a massive transfusion of talent,

and talent, I believe, is most likely to be found and talent, I believe, is most likely to be found

among among non-conformists, dissentersnon-conformists, dissentersand rebels.” and rebels.”

——David OgilvyDavid Ogilvy

The CrackedThe CrackedOnes Let in theOnes Let in theLightLight




““ Diversity Diversi ty defines thedefines thehealth and wealth of health and wealth of nations in a new century.nations in a new century. Mighty is the mongrel. The hybrid is hip. The impure, theMighty is the mongrel. The hybrid is hip. The impure, themélange, the adulterated, the blemished, the rough, the black-mélange, the adulterated, the blemished, the rough, the black-and-blue, the mix-and-match – these people are inheriting theand-blue, the mix-and-match – these people are inheriting theearth. Mixing is the new norm. Mixing trumps isolation. It earth. Mixing is the new norm. Mixing trumps isolation. It spawns creativity, nourishes the human spirit, spurs economic spawns creativity, nourishes the human spirit, spurs economic

growth and empowers nations.” growth and empowers nations.” —G. Pascal Zachary,—G. Pascal Zachary, The Global Me:The Global Me:New Cosmopolitans and the Competitive EdgeNew Cosmopolitans and the Competitive Edge

The Memphis Manifesto*:The Memphis Manifesto*:




The Memphis Manifesto*: The Memphis Manifesto*:Building a Community of IdeasBuilding a Community of Ideas

1. Cultivate & reward creativity.1. Cultivate & reward creativity.2. Invest in the creative ecosystem.2. Invest in the creative ecosystem.3. Embrace diversity.3. Embrace diversity.4. Nurture the creatives.4. Nurture the creatives.5. Value risk-taking.5. Value risk-taking.6. Be authentic (emphasize uniqueness)6. Be authentic (emphasize uniqueness)7. Invest in and build on quality of place.7. Invest in and build on quality of place.8. Remove barriers to creativity.8. Remove barriers to creativity.9. Take responsibility for change. Development9. Take responsibility for change. Developmentas D.I.Y.as D.I.Y.10. Ensure that every person, especially children,10. Ensure that every person, especially children,

has the right to creativity. Become ahas the right to creativity. Become a“Steward of creativity.”“Steward of creativity.”

O i i G i / W B i




Organizing Genius / Warren Bennisand Patricia Ward Biederman

“Groups become great only when everyone in them,leaders and members alike , isis

free to do his or her absolutefree to do his or her absolutebest best .” .”

“The best thing a leader can dofor a Great Group is to allow itsallow itsmembers to discover their members to discover their

reatnessreatness .” .”




Traditional People Process

Traditional approaches:Do not allow individuals or organizations theflexibility they need to growAre costly (firms spend 50 times more on recruitingthan training)Focus on metrics and outcomes, rather than whatreally matters to talentDo not get to the heart of where value is createdOften are divorced from broader business aims,such as strategic goals and firm branding

Acquire Deploy Develop

The Traditional Talent Management Process

Retain




Innovate

Institutionalise

Implement

Value

Capability

Alignment

Collaborate

3i Cycle




Improving TalentStrategies

Rather than focus on acquiring andretaining talent, talent savvyorganizations support their key

people on the issues they care aboutmost:Doing work that engages themLearning how to do it even better

Encountering fresh challengesInteracting with people in positive ways

The Talent Strategies service offeringto helps organizations identify ,develop and engage their critical




Questions worth pondering

What am I doing to innovate?What am I doing to add value to mycustomers?Am I embracing and leading change?Do I know what I will be?

How can I develop my people today?




Q&A ?

Gautam Ghosh

[email protected]://gauteg.blogspot.comhttp://www.tvaritaconsulting.com

+91 98665 11236

mailto:[email protected]

http://gauteg.blogspot.com/

http://www.tvaritaconsulting.com/

http://www.tvaritaconsulting.com/

http://gauteg.blogspot.com/

mailto:[email protected]

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TAAI Change and Learning