T2-6-A-New Approach to Managing Your Physical Desktop Infrastructure

8/12/2019 T2-6-A-New Approach to Managing Your Physical Desktop Infrastructure

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Horizon Mirage:A New Approach to Managing

Your Physical and VirtualDesktop Infrastructure

William NgohVmware, Inc.

VMware Solutions Symposium

Vietnam


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2

In The News


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DEMOWindows XP Migration

CONFIDENTIAL3


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The Multi-Device Era still has a lot of PCs

Y/YPC Shipments areDeclining / Steady

PC refresh plansare constant

91%

workers usecomputers in theoffice

84% use desktops63% use laptops

Half of all apps runon Windows

75% customers on

Win 7 by end of2013

Sources: Gartner 2012, Morgan Stanley 2012, IDC 2012, Forrester 2013


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And PCs are difficult and expensive to manage

For every $1 spent on hardware,$3 is spent managing that hardware

IT works nights and weekendsto updatesystems without impacting end-users

In-Person Support is largest category ofdesktop IT support costs

Sources: Gartner 2012, Morgan Stanley 2012, IDC 2012, Forrester 2013


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PC Management Challenges

End Users

PC downtime

IT

High support costs ofdistributed PCs

Business

Productivity loss


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Deliver: Empower your

workforce with locallyinstalled desktops for nativeperformance

Broker: Manage/deploy PC

images centrally from a singleinstance for easy provisioning,updates, backup and recovery

Horizon Mirage: Centralized PC Images forLocal Execution

Transform: Centralizemanagement of desktop imagelayers in the datacenter


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Horizon Mirage Architecture


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BackgroundWallpaperOperatingSystemIT provisioned

ApplicationsUser installed

ApplicationsCustomsettingsDataDeviceDrivers

Your PC is made of a lot of different elements


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BackgroundWallpaper

User installedApplications

Customsettings

DataOperatingSystem

IT installedApplications

Device

Drivers

These elements can be put into two categories

Elements theEnd-User wants to control

Elements IT wants tomanage


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Horizon Mirage acknowledges and works withthese layers

User Data & Profile

User Install Applications

Corporate Applications

Operating System

Drivers

End-User Controlled

IT Managed

Layers can be updatedseparately but are mergedtogether at the endpoint

Logically layers each endusers PC.

Does not actually shift contents

around on PC. Empowers IT to perform

granular operations on some orall PC layers (without affectingother layers when notappropriate).

User-Installed apps areinstalled manually by endusers and are synchronizedand preserved for use duringmigrations or desktop recovery.

Mirage Images


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Horizon Mirage ServerDeploy Mirage quickly and easily

+

-

Overview

Mirage server supports up to 1,500 PCs

Mirage server cluster supports up to20,000 total PCs

Windows Server 2008 R2 64-bit

Benefits

Low footprint architecture

Simple and straight forward to deploy

Easy to expand as growth increases


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Network & Storage OptimizationsMake the most efficient usage of your network and storage

Overview

Supports any NTFS-based NAS

Leverages global de-duplication so filesand blocks are only stored once no matterhow many clients have it

Only transfers missing data between

source and destination Compresses all network transfers

Benefits

Network usage savings of 80% or more

Storage usage savings of 50% or more

Keep network and storage costs down


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Horizon Mirage: Branch ReflectorEfficiently address remote branch offices without additional infrastructure

Overview No additional branch infrastructure

Assign any Mirage client as a BranchReflector

BR grabs available image data from local

clients, downloads remaining data fromserver over WAN, then compiles anddistributes to local clients.

Benefits

Reduce WAN network transmission by up

to 90% Reduce remote office IT costs without

increasing branch office infrastructurecosts.

Accelerate remote Windows 7 Migrations


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Application LayeringAssign groups of applications to desktop collections

Overview

Define a discrete applications layerindependent of the base image

Add installed applications to a desktop orcollection of desktops

Benefits

Separate OS image management fromapplication management

Reduced number of desktop images Associate application groups with lines of

business or user roles


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ThinApp Application VirtualizationMinimize application conflicts and reduce costs

Overview

Package up applications and deliver themvia Horizon Mirages app layers.

Solve need for one PC to require twodifferent versions (or more) of an app.

Benefits

Simplify app management, patching, anddeployment.

Reduce app conflict issues Keep end-users productive with the apps

they need.


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Enable BYOD with IT managed desktop images

Fusion 5 Professional Licenses Included

Overview

Fusion Pro licenses now included for freewith Horizon Mirage licenses

Fusion Pro enables Horizon Mirage

managed images to be deployed to localvirtual desktops

Fusion Pro includes license for VMwarePlayer

Benefits

Support BYOPC Windows image is IT managed


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IT manages a single image centrally

Business as usual for users

Horizon Mirage: Uniquely addresses multiple use-cases

Automated Win7

Deploy

Endpoint Backup& DR

PC Refresh $Savings

Break/Fix $Savings

Centralized ImageMgmt.

Highly efficientde-duplication &synchronization(even over WAN)


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Automated Windows 7Migration


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Coders willspecifically writemalware to infect

Windows XPsystems knowing

patches wontcome.

Helpdesk willhave no life line

from Microsoft or

applicationvendors when XPsystems or apps

malfunction.

Any applicationsan organization

had that was XP-

only will now beat the mercy ofan unsupported

OS.

IT will beconsumed with

rushing to

upgrade toWindows 7 anddistracted fromother projects.

ResourcesApplications Support

What Happens If Migration Not Complete ByDeadline?

Malware

April 8

th

,2014

1 42 3


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Understand the Common Migration Challenges

0% 10% 20% 30% 40% 50% 60%

Other

No challenges

Technical failure

Lost data

Updating remote offices

Expensive

User acceptance or training

Applications didn't work on Win7

User downtime

Horizon Mirage reducesdowntime

Reduce the need forphysical IT touch

Increase migration toadmin ration

Optimized for theWAN, no remoteinfrastructure needed

Full desktop backup Easy roll back in

case of failure


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Automated Windows 7 deployment

Horizon Mirage servers

Step 1: Intelligent image delivery

Layers deliveredin background to

Horizon Mirage client


New Windows 7 image:IT management layers

User operatingWindows XP


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Deployment preparation


Users still

working

Step 2: Pre-deployment snapshot

New image fully

delivered


Pre-deployment

snapshot


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Actual deployment


Small amount ofdowntime

Step 3: Reboot and configuration

Boots up as

Windows 7



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ADAC Saves250,000 Migrating 2,400 Desktopsto Laptops In Just Three Weeks!

Needs

Migrate 2,400 desktops tonew laptops whilepreserving user data and1,110 various user-installed applications.

VMware Solution

Horizon Mirage allowedADACs IT team to quicklyget their end-users up andrunning on their newlaptops without sacrificing

any of their user data oruser-installed applications.

ResultsWith VMware Horizon Mirage we had exactly the same IT environment on the

PC, but were able to migrate over everything that made that desktop personal toour users... IT was able to separate the IT images on the desktop PCs from theuser space applications, files and personalization. Stefan Brandstetter, IT Manager, ADAC e.V.

Benefits

Saved 250,000 Euro usingHorizon Mirage over othersolutions.

Completed entire migrationin just three weeks,

drastically reducing the timeof the project.

Had full rollback capabilitiesif needed during migrations.


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Win7 MigrationThe Value Proposition

IT Benefits/savings: Down from 4 hours (standard tools) to 20 minutes 10X faster

100s migrations per day (10X) Can meet the deadline

No need to send IT people on-site

No need to send remote users to campus

Safety-netFast recovery (Insurance)

End User Benefits: Minimal downtime (minutes), no disruption

Can access XP Image if needed


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Image Management


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Image ManagementThe Main Challenges

HardwareRefresh

ImageSprawl

New User Costlyinfrastructure

Expect PCs tobe Online

Hours or daysto provision PC

Hours tocomplete,

IT-intensive,and noeffective way totransfer user-installed apps

Images arediverse, no wayto managethem uniformly

Only 80%success, andnightmare totroubleshoot

Not suitable forBranches/remote users

Not relevantfor laptops


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Image Management & ProvisioningHow we do it

ReferenceMachine

ReferenceCVD

Base Image

CVD2

CVD1

Laptops w/Mirage Client

Reference CVD createdfrom a reference PC

Base Image is capturedfrom reference CVD

Base Image is applied todesignated CVD collections

BI is downloaded optimally

& merged with endpoint UIAMerged CVD is uploaded

WAN

Zero touch: no external boot/install at the endpoint

Personalized apps and profiles preserved

WAN optimized

Minimal end-user downtime

Safety net: Can revert to previous snapshot quickly


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Image ManagementThe Value Proposition

Install-freeImaging andApp Layering

SingleImage/appManagement

HardwareRefresh

FastProvisioning

1 2 3 4

Only solutionthat preservesuser-installedapps

Automated,mass-scale

Reduces sprawl,provides tightcontrol overmanaged image

Less supportcalls, moreproductive users

Reduces errors

Enhancescompliance


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Desktop Repair and DR


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Repair/DRThe Main Challenges

End User

Productivity

Hardware

Refresh

Repair Recovery

Fixing a laptopwith corruptedimage can takehours of IT time,and oftenrequires

expertise ($$$)

Recovering fromLaptop loss/brokencan take days,especially forremote users

Hardware refreshcan take hours forIT

Without theirlaptops,knowledgeworkers can notwork

Without theirpersonalization,productivity ishampered


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Mirage Snapshots

Endpoints change

Network

Changessynchronizedhourly

Snapshots roll up:Daily, WeeklyMonthly, Yearly

Mirage SIS

Endpoint snapshots

Mirage servercluster


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Desktop restored to point in time snapshot

Network

Mirage sends only filesthat are different

IT restores last pre-infection snapshot

Mirage serverclusterEndpoint restored

to pre-virus

infection

Mirage SIS


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Repairing Endpoints: Two Options

RestoreSnapshot

Repair Endpoint using goodfiles and settings from Snapshot

Covers all user changes toEndpoint including apps notinstalled by Mirage

Enables going back in time tofix issues

Only changed files are restored

Enforce BaseLayer

Repairs the OS and appsdeployed by Mirage layers

Enables refreshing Endpoint tocorporate standard

The Helpdesk can fix problems not solve them!


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DEMOPC Backup and DR

CONFIDENTIAL37


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Repair/DRThe Value Proposition

IT Benefits: Full image restore over WAN: Down from days to less than 2 hours 10X20X faster

Full access to image even if laptop is unavailableinfinitely better

No need to send IT people on-site Complements Migration and Management use cases

Rapid Repair with Level 1 supportreduce escalation and IT support cost

End User Benefits: Minimal downtimeenhanced productivity


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Global Telecom Company Greatly ReducesHelp Desk Support Costs Across Branch Offices

Needs

Provide more effectivehelp desk support to10,000 end-users globallydistributed across theglobe while also reducingtotal cost

VMware Solution

Ran a help desk costanalysis on 37,000+previous help desk costscomparing key parameterswith and without Mirage

Results

VMware Mirage was able to facilitate a 40% cost reduction in IT costs and a59% reduction in lost user productivity costs. On top of these savings costs,Mirage empowered this organization to simplify their IT support processes andprocedures and opened the door for IT to be more proactive with their initiatives.

Benefits

Using Mirage customer wasable to greatly reduce costassociated with all of thefollowing:

Service impact to end user

IT cost to provide support

Reduced time to resolution

Reduced escalations


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Global Telecom Greatly Reduces Help DeskSupport Costs

ClassificationsIT Costsavings

Employeeefficiencysavings

Hardware problems 27% 79%

Software problems 40% 63%

Restore (from backup) 90% 96%

Settings & Configuration 60% 61%

Software Install(core apps)

42% 53%

Connectivity 0% 0%

Security incidents 0% 0%

Weighted Average 40% 59%


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Summary

Unified image management for physical and virtual


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Unified image management for physical and virtualdesktops

Centralized ImageViewVDI Image

Localexecution In VM

Centralexecution

Efficient

Remote

Protocol

Localexecution

Efficient WAN

Streaming &

Caching

Mirage Managed

View

Thin/Zero-Clients

Networked Mobile Devices

Networked BYOD Laptops

Mirage

Corp Owned Laptops

Power-User Workstations

CAPEX Sensitive Desktops

Mirage(+Fusion & Local Mode)

Off-Network BYOD Macs

Off-Network BYOD WinLaptops


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Why Choose Horizon Mirage

Trustedand

Reliable

Easy to Use Best End-User

Experience Low infrastructure costs

Easily scalable

Built in backup andrecovery

Non-disruptive toexisting environment

Easy to deploy

Management simplicityand flexibility

Lower desktop TCO

Optimized networkperformance

Native desktopperformance

Persistentpersonalization


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Delivering You Best Value in Desktop Management

Horizon Mirage

Horizon MiragePerpeptual

MigrationTerm License

OS Migration

Image Management

PC Backup & DR

ThinApp

Fusion Pro + VM Player

Pricing per Named User $150 $50


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THANK YOU

Documents

T2-6-A-New Approach to Managing Your Physical Desktop Infrastructure