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T he R ole of C orporate C ulture in S afety P erformance . Presented by Judith A. Erickson, Ph.D. President, Erickson Associates American Industrial Hygiene Conference & Expo Embracing Change June 2 - 7, 2001 New Orleans, Louisiana. EHS is C hanging to: B lameless I ntegrated - PowerPoint PPT Presentation
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The Role of Corporate Culture in Safety Performance
Presented by
Judith A. Erickson, Ph.D.
President, Erickson Associates
American Industrial Hygiene Conference & Expo
Embracing Change
June 2 - 7, 2001
New Orleans, Louisiana
EHS is Changing to:
• Blameless• Integrated• Interactive
Treating Safety and Health Differently
• Piecemeal Programs Do Not Work in the Long Run
• Scientific Research: Management Commitment & Employee Participation
•Changing U.S. Businesses
Importance of Understanding Culture
• What Goes on in Organizations
• Informal Rules Dictating Behavior
• Basis for Everything Valued
• Where it Helps or Hurts Safety
OSHA Strategic Goal
“Change Workplace Culture to Increase Employer and Worker Awareness of, Commitment to, and Involvement in Safety and Health”
The Role of Management• Commitment
• Safety vs. Other Concerns
• Integration
• Personal Involvement
• Accountability
• Support
Corporate Culture
• Assumptions
• Values • Actions and Behavior
Assumptions
• Human Nature
• Human Relationships
Values
• Organizational Standards of Desired Ends
• Actions to Attain These End Points
• Oughts and Shoulds
• Preferences that Indicate Rightness of Certain Beliefs and Practices Over Others
• Interdependent and Interrelated
How Management Communicates
• By What It Does
• By What It Pays Attention To
• By What It Ignores
• By What It Measures and Controls
High Safety-Performing
Companies
•Environment•Communication•EHS Professionals•Employee Treatment
Study Conclusions
• Organizational Issues
• Positive Treatment
• Does Money Talk?
• Safety Programs Alone Don’t Work
• Safety Program Evaluation
Soft Skills• Trustworthiness
• Communication
• Integrity
• Adaptability
• Interpersonal Skills
Current Management Book Themes
• Pay Attention to Employees for Commitment and Productivity
• Employee Fulfillment is a Vital Component of Corporate Success
Organizational Factors• Organizational Structure
• Organizational Importance of Safety and Health
• Responsibility/Accountability
• Communication
• Management Behavior
• Employee Involvement
• Employee Responses/Behavior
Perceptions
The way we organize and interpret our sensory input to give meaning to our environment.
Perception Surveys• Feedback on Past Performance
• Information for Future Direction
• Design of Policies and Programs
• Scientific Validity Crucial
• Anonymous and Confidential
How Corporate Culture Changes
• Major Crises
•Survival Issues
•Mergers, New Management, Takeovers
•Management Wants to Change
Corporate Culture
versus
Safety Culture
Culture is the Key
• Management Leadership
• Employee Participation
Techniques
Do Not
Work
Rethinking EHS:
Not Zeroing in
on
Injuries and Accidents
New EHS Approach:
More Holistic
and
Integrated
Evaluating byOrganizational Factors
Improves:
• Safety Performance• Productivity• Communication• Commitment• Profitability