Embed Size (px)
Citation preview
System Consolidation
Guide
Effective July 1, 2017
Table of Contents Message from Richard Wright, Treasurer and CEO
1
About Your Credit Union
2
What to Expect on July 1 Action Items to Note
3
Important Changes
4
Consolidation Timetable
6
ATM Access CO-OP Shared Branch Network
7
VISA® Debit Card Monthly Dividends Online Banking Check Images eDocuments (eStatements, eNotices and eTax) Recurring Transfers
8
Overdraft Protection Telephone Banking RTN Products and Services
9
Convenient Access Performance Package Additional Services RTN Financial & Retirement Group
10
Additional Services (continued) RTN Insurance Agency RTN Realty Advisors Community Branch and ATM Locations
11
Share Insurance Protection
13
1
Message from Richard Wright, Treasurer and CEO Welcome once more to RTN. We are fast approaching the systems consolidation date. This guide will provide you with important information about this process. I am pleased that you will be able to enjoy many new benefits and additional convenience as of July 1, 2017. Increased access to your Credit Union account is one such example. Whether you choose to visit one of our branches, access your account through additional surcharge-free ATMs, use the Mobile Banking app or visit one of the thousands of branches in the CO-OP Shared Branch network, your account is readily available. Looking ahead to the remainder of the year, our Credit Union is moving in an exciting direction with updates to the Hudson branch along with services available to you. As we blend the latest technology with a personal touch, we are here for our members wherever they are and whenever they need us. We hope you continue to enjoy doing business at the 25 South Street Plaza branch and with the increased services we will be implementing in Hudson throughout the rest of the year. We look forward to continuing to meet your financial needs. Sincerely,
Richard E. Wright
Richard E. Wright, Treasurer and CEO
2
About Your Credit Union
RTN Federal Credit Union was founded in 1945 for Raytheon employees and their families. Membership is open to employees, students, members and volunteers — and their families — of more than 800 sponsor groups. Hudson Municipal Employees Federal Credit Union’s proud history goes back to 1962, when the Credit Union was formed to serve the employees of the town of Hudson. In 1987, the availability of credit union services was expanded to include the employees of the town of Stow as well as to their family members.
Together, we bring greater value to members and sponsor groups. RTN is a full-service financial cooperative that provides members with high-quality financial products and personal service. As one of the largest credit unions in Massachusetts, RTN has more than $890 million in assets and nearly 50,000 members. The merger of our two credit unions creates a financially strong institution with the ability to offer members more products and services. We are excited to offer members low fees, easier access to their accounts and greater overall convenience, with individualized attention to members.
3
What to Expect on July 1
As of July 1, 2017, Hudson MEFCU’s computer systems will be merged with RTN’s systems. This means RTN’s full suite of products and services will be available to you.
You will be able to take advantage of RTN Mobile Banking, Telephone Banking, online consumer and mortgage loan applications, expanded choices of mortgage products, many options for home equity and vehicle loans, access to your account through RTN-owned ATM and other ATM networks and 24/7 Member Service availability at 781-736-9900 or 800-338-0221, Option 1. Additional Benefits: • Visit any of our ten community branches • Use Telephone Banking to obtain account information by calling 781-736-9900, option 5 • Sign up for Overdraft Protection • Earn purchase rewards with our VISA Gold or Platinum credit card
4
Important Changes Please be aware of the following changes: • Account Privacy — For confidentiality purposes, all transaction and account information will be provided only to those individuals listed as owners on the account(s). • Funds Availability Policy — The availability of funds from share account deposits made starting on July 1, 2017 will be available in accordance with the Funds Availability Policy found in the accompanying Membership Disclosure booklet. Depending upon the type of deposit, in most cases, funds will be available on a same-day, next-day or two-day delayed basis. • Main Share Account — The minimum balance effective as of July 1, 2017, is $25, up from $5. • Money Market Account — As of July 1, 2017, the minimum balance to earn dividends is $2,500. Please ask any staff member about the multiple savings choices available to earn dividends if your current balance is below this amount. • Online Banking, Bill Pay and eDocuments — After the computer systems are consolidated on July 1, please visit rtn.org to enroll in Online Banking to continue to view your account online. You will also have the opportunity to enroll in electronic Bill Pay and eDocuments which allows you to receive important RTN documents including statements, tax forms and notices online.
• Cross-Account Transfers — Established transfers to other savings and loan accounts will continue as scheduled. • Savings Account/Cross Account Transfers — Per the Federal Reserve Bank’s Regulation D, consumers are limited to six transactions per month for withdrawals from savings accounts if not conducted in person at a branch or
5 ATM. These include transfers from the Main Share (Regular) account to cover checking account overdrafts ($12 transfer fee), funds transfers made via Online Banking, telephone or fax and electronic payments to third parties. Withdrawals in excess of federal limits will not be honored. Please note: In the event of an overdraft, transfers are made only from the Main Share (Regular) account of the associated checking account. Signing up for Overdraft Protection is a fee-free way to prevent an item being returned due to insufficient funds in your checking account while avoiding cross-account transfer or return item fees.
6
Consolidation Timeline
June 2017 (mid- to late-month)
You will receive your new RTN VISA Debit card. Please activate this Debit card immediately and start using your new RTN card beginning Monday, July 3. The Hudson MEFCU debit card will stop working at 11:59 pm on Sunday, July 9.
Friday, June 30, 2017
System consolidation begins at 6:00 pm (Hudson MEFCU’s and RTN’s computer and data systems are consolidated) • Online Banking through Hudsonmuni.org terminates as of 6:00 pm • You may experience reduced access to funds when using your Hudson MEFCU VISA Debit card during the consolidation period • You may continue to write checks as usual
Saturday, July 1, 2017
• You will have access to your account at all RTN branches • Go to rtn.org to enroll in Online Banking to continue to view your account online • When enrolling in Online Banking, you may enroll in Bill Pay as well as eDocuments (eStatements, eNotices and eTax) • Apply online for your consumer loan or mortgage • Download Mobile Banking to your smartphone or tablet • Access your account through Telephone Banking by calling 781-736-9900, Option 5
Monday, July 3, 2017 Start using your RTN VISA Debit card.
Sunday, July 9, 2017 Hudson MEFCU debit card stops working at 11:59 pm.
7
ATM Access You may continue to conduct ATM transactions with your Hudson MEFCU debit card until 11:59 pm on July 9. During the morning of July 3, your RTN VISA Debit card will be available for use. Please be sure to have activated your RTN VISA card prior to this date. . Deposits You can make deposits at many RTN ATMs and those ATMs within the NYCE Shared Deposit and MoneyPass Deposit Taking programs. . Surcharge-Free Transactions In addition to surcharge-free withdrawals at ATMs in the SUM network, members now have access to two additional surcharge-free ATM networks with use of the RTN VISA Debit card. . Allpoint Network All transactions conducted with an RTN VISA Debit card at 55,000 Allpoint Network ATMs are surcharge-free. Participating ATMs are found at CVS, Dunkin Donuts, Shaw’s and Walgreens stores to name just a few locations. Go to AllpointNetwork.com to find an Allpoint ATM near you to conduct your cash withdrawal, balance inquiry and/or account transfer. Please note: Depending upon your RTN account relationship, RTN transaction fees may apply. . MoneyPass Network Effective upon receipt and activation of your new RTN VISA Debit card, you have surcharge-free access to your account through the hundreds of ATMs participating in the MoneyPass network. MoneyPass ATMs are found at select credit unions and banks. Go to MoneyPass.com to search for MoneyPass ATM locations. Please note: Depending upon your RTN account relationship, RTN transaction fees may apply.
CO-OP Shared Branch Network In addition to RTN’s branches, you have access to your RTN account at thousands of credit union branches nationwide through the CO-OP Shared Branch network. Shared branch access allows you to deposit cash and checks, withdraw funds and/or make a loan payment to your RTN account with a teller at participating credit unions — all free of charge. There are more than 60
8 shared branch locations in Massachusetts and 5,000 locations nationwide. Find a branch near you at CO-OPCreditUnions.org or call 888-287-9475.
To access your RTN account at a shared branch location, all you need is a valid government-issued photo ID and your RTN member number.
VISA Debit Cards You can continue to use your Hudson MEFCU VISA Debit card until 11:59 pm on Sunday, July 9. During the month of June, you will receive your new RTN VISA Debit card. Please activate your card immediately to avoid activation problems in the future. Please note: The RTN VISA Debit card will work starting on July 3. Your Hudson MEFCU card will stop working on Sunday, July 9 at 11:59 pm. Please be sure to notify all third parties, for example, gym memberships, cable and utility companies, etc., posting electronic charges to your card of the new debit card number.
Monthly Dividends Effective July 1, 2017, dividends will be posted monthly to your share account(s). There is no change in the manner in which dividends are calculated.
Online Banking To access your account online, please visit rtn.org to create an Online Banking account. Click on the Enroll Now link as a first-time user in the Online Banking box. You will need to create a new online logon ID and password to complete the enrollment process. . Check Images All checks posted to your account starting on July 1 will be available as check images when using Online Banking to view your checking account activity. Simply double-click on the check number to view the image.
9 eDocuments (including eStatements) Once enrolled in Online Banking, you can get your RTN statements and other important documents quickly and conveniently by enrolling in eDocuments. You can receive your statements through eStatements, documents (including certificate maturity notices, transfer notifications and monthly loan bills) through eNotices and RTN tax forms through eTax. Sign up by clicking on your savings or checking account when you have logged into Online Banking, then click on the Online statements link. . Recurring Transfers Recurring transfers from your account to another Credit Union account you established in Online Banking prior to July 1, 2017, will need to be recreated. Transfers you established with Hudson MEFCU staff will continue uninterrupted.
Overdraft Protection Overdraft protection guards against your checking account becoming overdrawn if an electronic withdrawal or check exceeds your available balance. There are no fees for this feature, only the low annual percentage rate.
Telephone Banking You can access your account any time of day or night when you use Telephone Banking. Simply call 781-736-9900, Option 5, to obtain account information, transfer funds, make RTN loan payments or request a check to be mailed to your address of record. To use the system, enter your member number and the last four digits of your Social Security number the first time you log in. You will be asked to establish a new PIN. This service is also available in Spanish.
RTN Products and Services • Main Share Savings Account • Money Market Accounts • Checking Accounts: Basic Checking, Class Act, Dividend Checking, eChecking Plus and Stars & Stripes • Club Accounts: Holiday and Vacation • Traditional and Roth IRAs, Coverdell Education Savings Accounts • Share Certificates: for regular savings, Coverdell (Educational) Savings,
10 Traditional IRAs and Roth IRAs • Consumer and Mortgage Loans • Home Equity Loans and Lines of Credit • Car, Motorcycle, Recreation Vehicles, Boat and Truck Loans • First Mortgages • Jumbo Mortgages • Personal Loans • VISA Credit Cards
Convenient Access • Direct Deposit of your paycheck and/or retirement benefit is free and earns you an annual fee waiver on your RTN VISA credit card, discounts on many personal and vehicle loans and a free initial check order • Mobile Banking — Visit the app store on your smartphone or tablet to download the RTN Mobile Banking app • Online Banking — Go to rtn.org to access your account online as well as to complete your next loan • Telephone Banking — Call 781-736-9900, Option 5, to obtain your account information and to apply for many consumer loans
Performance Package Make your checking account perform for you by having Direct Deposit of your net pay, retirement or other recurring deposits with us. Your Direct Deposit entitles you to receive five Credit Union fee-free transactions per month from your checking account when occurring at non-RTN ATMs. Please note: The ATM owner may impose a surcharge for your use of their machine. See ATM Surcharge-Free Transactions on page 7 to avoid these charges.
Additional Services
RTN Financial & Retirement Group RTN Financial & Retirement Group representatives are fully registered, licensed and experienced investment and retirement planning professionals who care about people and are dedicated to helping them build financial strength and security for life. Their representatives will work with you to help you achieve your personal financial goals and provide information on the following services and products:
11 • Retirement Planning • Business Planning • Education Planning • Insurance Planning • Mutual Funds • Stocks & Bonds • Investment Planning Contact Michael Beck, CFP®, or Douglas Stocklan at 781-736-9877 to set up a no-cost, no-obligation appointment. . Securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor. CBSI is under contract with the financial institution to make securities available to members. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution. FR-1325807.1-1015-1117
RTN Insurance Agency, LLC RTN Insurance Agency, a subsidiary of RTN FCU, offers high-quality insurance products to protect your home, auto, business and many of your other important assets.
You can choose the type of coverage you need based on policy features and pricing information from a wide range of options. Products include automobile, home owner’s, business, pet and much more.
To take advantage of this service, visit rtn.org or call RTN Insurance Agency at 781-736-9998 or 844-578-5571. RTN Realty Advisors, LLC RTN Realty Advisors is comprised of expert real estate professionals with years of experience. They can help you buy, sell or lease commercial or residential property everywhere in Massachusetts.
Please contact Christopher Gentile at 844-598-9506 or [email protected] with all your real estate questions.
Community Branch and ATM Locations As of July 1, you may conduct your business at an RTN branch. Go to rtn.org for a complete listing. A list of our community branches can be found on the following pages.
12
Amesbury (CarriageTown Plaza) 100 Macy Street Amesbury, MA 01913 978-388-0959 978-388-9804 fax 24-hour ATM .
Monday – Thursday Friday Saturday
8:00 am 8:00 am 8:00 am
- - -
4:00 pm 5:00 pm
12:00 pm
Brookline 365 Boylston Street Brookline, MA 02445 617-278-5600 617-278-5650 fax 24-hour ATM .
Monday – Wednesday Thursday Friday Saturday
8:30 am 8:30 am 7:00 am 9:00 am
- - - -
4:00 pm 6:00 pm 5:00 pm 1:00 pm
Danvers (Route 114, opposite Kane’s Flower World) 29 Andover Street Danvers, MA 01923 978-535-6991 978-535-8059 fax 24-hour ATM .
Monday – Wednesday Thursday Friday Saturday
8:30 am 8:30 am 8:30 am 8:30 am
- - - -
4:30 pm 5:30 pm 4:30 pm
12:00 pm
Dorchester 1205 Adams Street Dorchester, MA 02124 857-598-9500 617-698-1032 fax 24-hour ATM .
Monday – Wednesday Thursday Friday Saturday
8:30 am 8:30 am 8:30 am 9:00 am
- - - -
4:00 pm 6:00 pm 5:00 pm 1:00 pm
Hudson 25 South Street Plaza Hudson, MA 01749 978-562-7878 voice & fax
Monday – Tuesday Wednesday Thursday Friday
9:00 am
Closed 9:00 am 9:00 am
- - -
4:30 pm
6:00 pm 4:30 pm
. Lawrence (located in Lawrence General Hospital) 1 General Street Lawrence, MA 01841 978-682-8173
Monday – Thursday Friday
9:00 am 7:00 am
- -
4:30 pm 4:30 pm
13 978-946-8198 fax 24-hour ATM . Marlborough 451 Boston Post Road East Marlborough, MA 01752 508-480-0500 508-485-9610 fax 24-hour ATM .
Monday – Wednesday Thursday Friday Saturday
8:30 am 8:30 am 8:30 am 8:30 am
- - - -
5:00 pm 5:30 pm 5:00 pm
12:00 pm
Tewksbury 345 Main Street Tewksbury, MA 01876 978-654-4279 978-858-0749 fax 24-hour ATM .
Monday – Wednesday Thursday Friday Saturday
8:30 am 8:30 am 8:30 am 8:30 am
- - - -
5:00 pm 5:30 pm 5:00 pm
12:00 pm
Waltham 600 Main Street Waltham, MA 02452 781-736-9900, Option 1 800-338-0221, Option 1 781-736-9856 fax 24-hour ATM .
Monday – Wednesday Thursday Friday Saturday
8:00 am 8:00 am 8:00 am 8:30 am
- - - -
4:00 pm 5:00 pm 4:00 pm
12:00 pm
Worcester 530 Grafton Street Worcester, MA 01604 508-755-3176 508-755-4324 fax
Monday – Wednesday Thursday Friday
9:00 am 9:00 am 9:00 am
- - -
4:30 pm 5:30 pm 4:30 pm
Share Insurance Protection All of your share savings are federally insured to at least $250,000 per account by the National Credit Union Administration (NCUA), a U.S. Government Agency. All funds in excess of NCUA-insured limits are fully insured by the Massachusetts Credit Union Share Insurance Corporation (MSIC).
RTN Federal Credit Union
25 South Street Plaza Hudson, MA 01749
978-562-7878
Main Branch: 600 Main Street
Waltham, MA 02452 781-736-9900, Option 1 800-338-0221, Option 1
781-736-9856 fax
rtn.org [email protected]
Federally Insured
by NCUA
Equal Opportunity
Lender
